middleware management: real-time visibility and root-cause analysis - less downtime and lower...

© Copyright 2/26/2015 BMC Software, Inc1

April HickelSenior Manager

Product Management

October 2014

Middleware Management -Less Downtime, Lower Costs


Agenda

1. Why are we still talking about Middleware?

2. What does it really take to manage Middleware?

3. What are the benefits?


Modern day Middleware

Cars

Phones

Ovens

Pacemakers

Washing machines

Construction equipment

Plants

Cows

Pill bottles

1 Billion smartphones sold in 2014

2/3 of American adults connect via smartphone

The average person glances at their phone 150 times per day

73% of people sleep with their smart phones on their bed

43% of iPhone users would go shoeless for a week rather than temporarily release their phone

The Internet of everything will impact the IT department

75% of IT shops move data over middleware

MQ is a cheap and effective integration platform

Connected Accessed Middleware


Enterprise Demands

Mobile Mainframe


• Proactive notification of problems

• Root case identification

• Low maintenance

• Secure

• Role based

• Auditable

Todays middleware has the ability to process 100,000 messages in 1 second with specialty appliances handling up to 13 million messages per second.

• Always on

• Time and content

• Integrated with root cause

Effective monitoring Self-Service Transaction Insight

What does it take?


74% of users give up if an application doesn’t respond in 5 seconds.


Top Challenges


MQ

Find and Fix Problems

Improve Availability

Eliminate Blind-spots

All platforms, enterprise wide

Always-on, proactive, agent and agentless, events, reports, dashboards


Broker

Performance

Availability

Root cause


DataPower

Performance

Availability

Transaction insight


Customizable Dashboards

ApplicationTeams

Specialist


Monitoring Results

50-75%Increase

“Enterprise view of all the WebSphere

MQ from one spot through BMC Middleware Management is one cool thing”-Large Computer services company

Middleware and application

performance

We use and heavily depend on BMC Middleware Management dashboards. It helps our Operations

team do their job better and minimize outages”

-Fortune 500 transportation Services Company


Benefits

“BMC Middleware Management provides us with a consolidated view of the entire middleware stack, making problem detection and resolution a walk in the park.”

-Large Enterprise Bank


Americans spend 37 billion hours each year waiting in line.


Self service is here

I can’t wait for an Administrator

Is my data there?

We need to test our app

I need to fix the problem quickly

72%Of people

prefer online self service


What does self-service mean for Middleware?

Web-based, agentless

Fast navigation for problem solving

Search and collaborate

Change insight

Secure, roll-based, auditable access to middleware


Role Based Access

Admins

Users


Self Service Results

>50%Increase

“BMC Middleware Management

Simplifies operations and

reduces manual work & man-

hours.”-Large financial services company

IT Staff Productivity

“The greatest benefit of BMC Middleware Administrator is it ability to provide multiple

types of users secure access to their MQ

Queue Managers so they can test, troubleshoot and verify configurations.”

-Fortune 500 Insurance Company


85% of organizations engage 6+ people to solve problems

25% or issues remain unresolved for 24+ hours


Who do call when your house is on fire?


Real Time, Application Transaction Tracing

TRANSACTIONS PAYLOAD


When the metrics aren't enough…

See the hop-to-hop performance of your transactions

Isolate latency problems

Identify the source of a failed transaction

Finding the problem is the most difficult part of restoring application health.


Business Insight

Understand the business impact

Transaction content capture

Leveraging available business information provides service managers with real time insight.


SLA Insight

SLA notification and review

Understand the business impact

Transaction content capture

Leveraging available business information provides service managers with real time insight.


Transaction Tracing Results

80%Reduction

“The greatest benefit of BMC Middleware

Management is the tracing and real time monitoring facilities .”

-Large Enterprise Bank

In the time it takes to pinpoint

the problem


Available Next

Agentless file viewing

Message content searching

Enhance message management

Simplify middleware configuration

Tracing and APM convergence

Increase automation

Increase TrueSight synergy

Simplify configuration and maintenance

6 months

Simplify monitoring configuration

Customize user experience

ExtendSecurity

BMC Confidential/Subject to Change

Dead letter management

Automatic application map

Security enhancements

Custom dashboards

Improve agent distribution

MQ V8

MQ event monitoring


Thank You.

April HickelSenior Manager, Product Management

Middleware Management, BMC

@AprilforOps

middleware management: real-time visibility and root-cause analysis - less downtime and lower...

Technology

bmc software

dashboards copyright

challenges copyright

self service copyright

lower costs copyright

entire middleware stack

people ages

enterprise widealways