Mid-2010 Results of the Electronic Mid-2010 Results of the Electronic Administration and State Reform Ops in HungaryAdministration and State Reform Ops in HungaryConference, 29 April 2010Conference, 29 April 2010

Thanassis ChrissafisThanassis ChrissafiseParticipation Co-ordinatoreParticipation Co-ordinator

DGINFSO-H2DGINFSO-H2ICT for Government and Public ServicesICT for Government and Public Services

http://ec.europa.eu/egovernmenthttp://ec.europa.eu/egovernment

eGovernment in the EU

Basic concepts on the relation of Digital Technologies – Citizens – Public Services

• Gaps in adopting new technologies• Re-definition of public goods and services

(role of government)• Re-definition of policy-making processes• Re-definition of political processes

Gaps in adopting new technologies

• Individuals are faster, followed by private companies; public sector is the slowest

• Social networking technologies vs. institutional protocols

• Civil society vs traditional political organisations (e.g. NGOs vs GOs)

• Risks for “obsolete” public services

• Even greater risk for democratic deficit, if the political system does not adopt and adapt

• But, greater potential for citizens’ involvement– eParticipation

Re-definition of public goods and services (role of government)

• New public eGoods & eServices– PCs, software, broadband, eID, etc to all– European Economic Recovery Plan: 1.5 bil Euros for 100% high speed internet

coverage by 2010 in rural areas (0.5 bil Euros for the “health check” of CAP) – COM (2009) 36 final

• New ways of producing and supplying public goods & services– Public eProcurement, etc (e in front of all services)– From state monopoly of salt in 19th c., to state monopoly of rails, telecoms, air-

transports, in the 20th c., to … re-nationalising banks in the 21st c.!• What should the state provide?

– Public-private partnerships• New organisational models; public sector is NOT a silo;

– Citizen-driven public eServices• Citizens as producers of public services (e.g. noise-level monitoring in Amsterdam airport)

– From one-stop-shop to mobile, personalised, real time service-oriented processes

Re-definition of policy-making processes

• New ways of public decision-making– From tv- and web-casting to deliberations, consultations, argument visualisation, impact

assessments , etc– Informed decisions– EP: eParliament from 2010 (but HU national Parliaments has been a partner in a number of

eParticipation projects)

• Accountability, representation– Who sets the agenda?– Who should definitely have a say?– Who decides what?

• Trust relations between citizens and the state

• From supply of public services to supply of transparent democratic processes– From transactional services to problem-solving decisions– Civil society initiatives– New practices in representative democracy

Re-definition of political processes

• Political parties • Elections• eLegislation• eJustice

Lisbon Treaty

The Treaty of Lisbon confirms three principles of democratic governance in Europethree principles of democratic governance in Europe:

Democratic equality: the European institutions must give equal attention to all citizens Representative democracy: a greater role for the European Parliament and greater involvement for national parliaments Participatory democracy: new forms of interaction between citizens and the European institutions, like the citizens' initiative

http://europa.eu/lisbon_treaty/glance/democracy/index_en.htm

Also:

Greater powers for the European Parliament

Transparency in the Council of MinistersNational parliaments and citizens will now be able to see which decisions have been taken by which national ministers in the Council, since all its deliberations on legislative matters will be made public.

More participatory democracy There are already many ways in which European citizens can find out about and take part in the political process of the EU. The newest of these is the citizens' initiative, whereby one million citizens, from any number of member countries, will be able to ask the Commission to present a proposal in any of the EU's areas of responsibility.

eID (eIdentityeID (eIdentity) eID (eIdentityeID (eIdentity)

eDocumentseDocumentseDocumentseDocuments

eProcurementeProcurement eProcurementeProcurement

Services Services DirectiveDirective

Services Services DirectiveDirective

good practicegood practicesharing/exchansharing/exchan

gege

good practicegood practicesharing/exchansharing/exchan

gege

MeasurementMeasurement MeasurementMeasurement Preparatory ActionPreparatory ActionPreparatory ActionPreparatory Action

InclusiveeGovernment

InclusiveeGovernment eParticipationeParticipationEfficiency

Effectiveness

EfficiencyEffectiveness

High ImpactServices

High ImpactServices

KeyEnablers

KeyEnablers

5 Priority Objectives5 Priority Objectives

eGovernmenteGovernmentA Plan for Coherent ProgressA Plan for Coherent Progress

+Lisbon

MinisterialDeclaration

supported by CIP/ICTPSP + IDABC + FP6 RTD

Now

2010

When?

2015time

Political Domain

• Legislation/Elections• Political views & opinions

2011

Social Domain

• Wikipedia• Facebook• YouTube• …???

Who produces value?Who produces value?

Experience Domain• ePractice• MyHealth•… ???

• Continuous opinion stream• Simultaneous multi-lingual debate• Real-time policy making • Digital legitimacy• New governance models

One Government

Back to front integration

NoGovernment

Multiple private services

Silo Government

Low back and front-end

integration

formlessGovernment

Public-private collaboration

High third party

involvement

High government involvement

Low

Low government involvement

Vision on eGovernment:4 scenarios

third partyinvolvement

Issue: A new model of relationship between administrations, citizens and businesses

Main challenges : • User-centric services

Moving from ‘one size fits all' to 'tailor-made, open and customised public services'

• Mobility in the Single Market Closing the missing links for a Digital Single Market (eProcurement, electronic identity, eServices (Services Directive))

Make mobility for businesses and citizens easier

• A sustainable public sector, fit for the 21st Century.Delivering better and smarter public services with fewer resources

Involving the younger generation in the political decision making process for the next generation governance

eGovernment: eServices for EU citizens and businesses

EU added value is brought by launching projects:

• Support Member States to deliver cross-border public services to citizens and businesses through large scale cross-border pilots achieving interoperability

• Borderless eProcurement (PEPPOL)• Mutual recognition of Electronic Identity (STORK)• Support the implementation of the Services directive (SPOCS)

• Support the development of next generation ICT solutions for governance and policy modelling through research

• Support the eParticipation Preparatory Action with the aim of using ICTs to produce better legislation by integrating citizens in the decision-making process

eGovernment: eServices for EU citizens and businesses

EU added value is brought by supporting coordination• Ensuring the exchange of best practices through the

ePractices Website

• Coordinate with the Member States (i2010 eGovernment subgroup) the implementation of the

eGovernment Action Plan

eGovernment: eServices for EU citizens and businesses

A current strong political momentum

November 2009 :

• Adoption of the eGovernment Ministerial Declaration (Malmö 2009)

– Political commitment of all EU Ministers responsible for eGovernment to achieve key priorities by 2015

– Support of the industry with the eGovernment Industry Declaration 2009

– The citizen’s view in the Open (Citizens) Declaration: transparency, participation, empowerment

Malmö Ministerial Declaration

Malmö Ministerial Declaration

User empowerment

User empowerment

Single MarketSingle MarketEfficiency and Effectiveness

Efficiency and Effectiveness

Pre-conditionsPre-conditions

User drivenservices

User drivenservices

TransparancyTransparancy

ParticipationParticipation

Businessmobility

Businessmobility

Citizensmobility

Citizensmobility

Cross-borderservices

Cross-borderservices

Administrativeburden

Administrativeburden

OrganisationalProcesses

OrganisationalProcesses

Carbon footprintCarbon footprint

Key enablesKey enables

Open specifications

Open specifications

InnovationInnovation

Reusable informationReusable

information

supported by CIP/ICTPSP + EIF + FP7 RTD

supported by CIP/ICTPSP + EIF + FP7 RTD

In 2010: Prepare and adopt the eGovernment Action Plan 2011-2015 according to political priorities agreed with MS

Political Priorities

• User Empowerment

• Single Market

• Efficiency and Effectiveness

Empowerment

• Transparency

• Reusable information

• Participation

Single Market

• Business mobility

• Personal mobility

• Cross-border services

Efficiency and effectiveness

• Administrative burden

• Organisational processes

• Carbon footprint

Transversal issues

• Key enablers

• Open specifications

• Innovation

Next steps towards an eGovernment Action Plan 2011-2015

• European Commission, in collaboration with key stakeholders

• Member States via the eGov sub-group