Gain critical insights into the

health of your Windows

desktop environment with

the Risk and Health Assess-

ment Program for Windows

Desktop.

Network Configuration

Network Optimization

Performance Analysis

CPU and Memory

System Resource Overview

Disk

Reliability

WinSAT and Reliability Rating

Security

Patch Management

System Service Recommendations

Startup and Shutdown

Replication Status

System Startup Performance

User Logon Performance

Shutdown Optimization

Power Management

Power Management Plans

Hardware

Driver Review

Phantom Devices Review

Application

Startup Programs

Search Settings

Group Policy

Processing

Errors

Operational Excellence

Design

Deployment

The Risk and Health Assessment Program for Windows Desktop is a proactive, Premier offering to

assess the health, performance, and efficiency of Windows® 7 (32-bit and 64-bit), Windows Vista®

(32-bit), and Windows XP-based desktop and laptop computers.

The Risk and Health Assessment Program for Windows Desktop (WDRAP) performs over 500 in-

depth tests against a group of your desktop and laptop computers and your IT operational proce-

dures. WDRAP gathers required configuration, performance, and operational data, analyzes it to

identify settings that deviate from recommended best practices, and generates remediation rec-

ommendations. It also creates a plan to address current issues and prevent future problems from occurring. This allows the enterprise to ensure that PCs are optimally configured and maintained in

order to provide a dependable and well-performing platform for business applications. After the

assessment is complete, a Remediation Planning session is performed. This produces a detailed

plan to remediate found issues and address known risks.

Maximize Your Microsoft Investment Microsoft assigns experienced engineers to your site to perform analysis on PCs and your deploy-

ment images. During the engagement, your own key IT personnel can be involved in the data col-lection using the analysis tool (Risk Assessment and Diagnostic Tool for Windows Desktop) to learn

from the experience and knowledge of the Microsoft engineer. This knowledge transfer to your

personnel will help them identify and troubleshoot issues in the future using the diagnostic tool. This also helps to ensure that your installation base will be maintained after the engagement con-

cludes.

Improving Efficiency By using the knowledge accumulated from proactive and reactive customer engagements, the

WDRAP is designed to target areas that reduce downtime, thus helping your business meet relia-

bility and productivity goals while improving performance.

Key Focus Areas During the engagement, attention is focused on the issues and risks that make your desktops and

laptops susceptible and that also degrade performance. This can be achieved by analyzing the configuration of critical areas, including startup and shutdown, power management, hardware,

network, security, and group policy. Risks relating to your operation procedures are also gathered

from your IT staff through the Operational Excellence survey.

WDRAP Version 2.0

Newly Designed User Interface

Remediation Planning Functionality

Over 30 New or Updated Issues and

Rules

Now includes the Risk Assessment

and Diagnostic Tool (RADT)

Supported Operating Systems

Windows XP

Windows Vista

Windows 7

Deliverables Include

Executive Summary Report

Technical Findings Report

Remediation Plan Report

Action Planning Worksheet

RADT License for 18 Months

Technical Reference Document

Microsoft® Risk and Health Assessment Program for Windows Desktop

Practical Recommendations Solutions for each risk are identified and articulated in the Key

Findings report. By covering operations, configuration, and architecture, effective remediation improves efficiency in your

Windows desktops. In addition, a Microsoft® Office PowerPoint®

presentation and a Microsoft Office Excel® report are included to

help communicate the findings and the steps for remediation.

The Risk and Health Assessment Program includes a detailed issues inventory

with reported history and resolution status related to your Windows Desktop

components. There is also a comprehensive dashboard with statistics from your

environment and rankings against the average set of customers.

Engagement Without Business Interference The tools and processes in the Risk and Health Assessment Program

for Windows Desktop are designed to minimize any impact on your

business. To support an engagement, the following is required:

High-end workstation running Windows® 7 (32-bit or 64-bit), Windows

Vista® SP2, or Windows XP SP3

Microsoft® .NET Framework 4.0

Microsoft® SQL Server Compact Edition 3.5 SP2

Microsoft Log Parser 2.2

Domain administrative access to desktops and laptops

English version of the operating system

Properly configured and running Windows Management Instrumentation

(WMI) and remote registry services on all in-scope client computers

Risk Assessment and Diagnostic Tool for Windows Desktop Stays With You As part of the engagement, our engineers will teach your staff to use

the Risk Assessment and Diagnostic Tool for Windows Desktop. This

tool can be used in your assessed Client machines for up to 18 months following the engagement and enables you to easily read,

understand, and filter the data relative to the analyzed component.

Documentation is also included with the accompanying technical

reference and help files.

2011 © Microsoft Corporation. All rights reserved. This data sheet is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Active Directory, Windows, PowerPoint, Excel, Visio, and Visual Studio are registered trademarks of the Microsoft group of companies.

This datasheet was last updated October, 2011. To ensure you have the latest version of this datasheet , check here: http://download.microsoft.com/download/1/C/1/1C15BA51-840E-498D-

86C6-4BD35D33C79E/Datasheet_WDRAP.pdf

Assessment and Remediation Planning New with this release is an additional onsite day for Remediation

Planning. This results in a detailed remediation plan aligned to

business drivers and priorities. The planning session also includes

your key business decision makers, our technical resource, and

your Technical Account Manager (TAM), to review the results and

make recommendations to resolve issues and mitigate risks.

The Risk Assessment and Diagnostic Tool for Windows Desktop provides

valuable information about the services Microsoft offers to assist in resolving

complex risks and issues found in the assessment phase of your engagement.

For more information

Please visit the Premier Support Web

site at www.microsoft.com/premier or

contact your Microsoft

Services representative. www.facebook.com/MicrosoftRAPs

Engagement Sizing for Windows Desktop The Risk and Health Assessment Program for Windows Desktop is sized

to the complexity of your environment using the following criteria:

Tier Number of Work-

stations

Assessment Time

Onsite

Remediation Planning

Time Onsite

Tier 1 1 to 10 3 days 1 day

Tier 2 11 to 20 4 days 1 day

Tier 3 21 to 30 5 days 1 day

Tier 4 31+ Custom 1 or 2 days

Sizing can be automatically checked and validated using the WDRAP Scoping Tool available at http://www.microsoft.com/downloads/en/

details.aspx?FamilyID=22205827-c164-4b62-9f8d-c3cd6077bd82.

Sizing for the Risk and Health Assessment Program for Windows Desktop is based on

workstations in a single forest. All workstations must be online and accessible during the

assessment to ensure accurate results.