Robert EickleberryMGMT 505 – Project Management Fundamentals

Date May 6, 2011Tony Sines

Southwestern College Professional

Upgrade Windows XP to Windows 7 Professional

Microsoft® has announced that it will end support for the Windows XP operating system on August 4th, 2014.

Top management has made this a priority for the organization to limit the impact of the end of support for Windows XP on the company’s daily operations.

By being proactive in the upgrade the client has determined that is will implement the project on its own terms instead of Microsoft’s®.

Why Upgrade?

There are 567 desktop systems and 375 laptops for a grand total of 942 machines that will need to be upgraded.

“To run Windows 7 Professional, your PC must have at least 1 gigahertz (GHz) or faster, 32-bit (x86) or 64-bit (x64) processor 1 gigabyte RAM (32-bit or 2 GB RAM (64-bit), 16 GB available hard disk space (32-bit) or 20 GB (64-bit) and DirectX 9 graphics device with Windows Display Driver Model 1.0 or higher driver” (Bradley, p. 5, 2009).

PC Info:

• User data needs to be backed up• Machine upgraded to Windows 7 Professional• Install Office 2010 Professional• Install Cisco WebEx Connect Instant Messenger• Install eManuals (client software)• Restore user data to the newly imaged machine

Any other applications will need to be installed by the end user through the online application resource known as the Application Depo.

Installation Requirements:

The image will be provided by the client:

Windows 7 Image:

1. Includes Harvester2. Joins Machine to Domain3. Adds User to machine4. Adds Printers5. Includes drivers for desktop/laptop

HPSD (HP Service Desk) Ticket System• Tracks progress• Records any issues• Allows report generation• Monitors each installation (time, date, user, tech)

Weekly Team Meetings“Rather than spending countless hours reading through email chains and clarifying meaning, meetings are often the most effective means to ensure alignment” (Lichtenwalner, 2011).

Management Tools:

WBS: Work Breakdown Structure

Windows 7 Installation

Process

Install Windows 7

Install WebEx Connect Instant

Messenger

Copy User Data Back to

Machine

Install Office 2010

Professional

Install eManuals

Backup User Data

Weekly Team Meetings

Time Line:

May June July August

5/6/11

Report

Meeting

5/20/11

Report

Meeting

Project Start Date: 5/1/11

Deploy Windows 7 Image to technicians

Deploy external Hard Drives to technicians

Complete project work scope

6/10/11

Report

Meeting

5/2/11

Start Upgrades

Start Ticket Creation

6/24/11

Report

Meeting

Project Complete Date: 8/31/11

Verify Completion

Client Sign off

6/1/11

Evaluate Progress

Windows 7 Upgrade Time line

Timeline Instructions

Report – Generate Weekly Report from HPSD to monitor project progess.

Meeting – Host weekly meeting to address issues.

Evaluation Dates will be the first of every month

5/13/11

Report

Meeting

5/27/11

Report

Meeting

6/3/11

Report

Meeting

6/17/11

Report

Meeting

7/1/11

Evaluate Progress

7/1/11

Report

Meeting

7/8/11

Report

Meeting

7/15/11

Report

Meeting

7/22/11

Report

Meeting

7/29/11

Report

Meeting

8/1/11

Evaluate Progress

8/5/11

Report

Meeting

8/12/11

Report

Meeting

8/19/11

Report

Meeting

8/26/11

Report

Meeting

• 1 Project Manager• 4 Technical Team Members• Windows 7 Image • Office 2010 Installation Disk• Cisco WebEx Connect Instant Messenger Installation Disk• eManuals Installation Disk• 4 External 250 Gigabyte Drives• HPSD• 942 Windows 7 Professional License

Project Resources:

Proposed Cost: Cost Amount TotalSeagate Expansion 25GBUSB 2.0 Portable External Hard Drive ST902504EXA101-RK (link)

$61.06 4 $244.24

Project Manager $1,000/wk. 18 $18,000

IT Team Members $20/hr. 2880 $57,600Microsoft® Windows Professional 7 Single OPEN 1 License No Level Legalization Get Genuine (link)

$184.00 942 $173,328

Total: $249,172.24

Risk Assessment:Risk Event Likelihood Impact Detection

Difficulty When

Timeline 2 5 2 Throughout Project

Lack of Personnel

1 4 3 Course of Project

Technical Issues 2 3 3 During Upgrades

Cost 1 3 1 Throughout Project

Data Lose 1 4 1 During Each Upgrade

1= Very Low | 2=Low | 3=Moderate | 4=High | 5= Very High

• Timeline – 4 months• Personal – 5 members (including Project Manager)• Data Migration – estimated at 5 gigabytes per user• Application Installs –

1. Office 20102. Cisco WebEx Connect Instant Messenger3. eManuals

It will be the Project manager’s responsibility to identify the deficit and work with other team members to make up the difference.

Constraints:

• There is very little room for project scope creep since the scope of the project has been sharply defined.

• The Project manager will need to make sure that his 4 member team keeps on track with the upgrades by monitoring their progress through the HPSD ticketing system and by holding weekly meetings.

• It will be the Project manager's responsibility to also make sure the project stays as close to budget as possible.

• This project will allow the client to continue to carry out its daily business for years to come.

Conclusion: