micros retail asia pacific

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Developing an Effective Loss Prevention Roadmap in an Omni-Channel Environmen Presented by Graeme Bergmeier Director of Operations, MICROS-Retail Asia Pacific

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Page 1: Micros retail asia pacific

Developing an Effective Loss Prevention Roadmap

in an Omni-Channel Environment

Presented by Graeme BergmeierDirector of Operations, MICROS-Retail Asia Pacific

Page 2: Micros retail asia pacific

With over 40 years

With over 40 years experience with MICROS in providing IT systems to the three MICROS verticals: Retail, Food and Beverage and Hospitality and direct

involvement with MICROS loss prevention analytics for the past ten years, Graeme has extensive knowledge of the loss prevention requirements of

these industries.

Introducing Graeme Bergmeier

Page 3: Micros retail asia pacific

Global Shrink Overview

Page 4: Micros retail asia pacific

The average shrink at a retailer in India is 2.7%(the largest percentage of any country in the world.)

For an Indian retailer that does $100,000,000.00 USD (₹5,898,040,000.00 INR) in revenue per year, that amounts to

$2,700,000.00 USD or approximately:

₹159,244,962.71 INR annual losses

Average Indian Retail Shrink in Rupees

Page 5: Micros retail asia pacific

Where/How Employees Steal

Page 6: Micros retail asia pacific

POS Fraud Value – identified theft

Page 7: Micros retail asia pacific

10% of your employees would never steal from you.10% of your employees look

for every opportunity to steal from you.

Are my Employees Honest?

10%10% 80%

80% of your employees are opportunistic based on many

factors.

10%

30%

40%

50%

70%

20%

80%

60%

Page 8: Micros retail asia pacific

8 of 10 Employees decide to steal or not based on internal controls

Page 9: Micros retail asia pacific

Merchandise

Page 10: Micros retail asia pacific

Cash

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POS used as till to add up value of order

Guest hands over cash for full value

Once guest has moved on, all items are removed and a low value item entered instead

$0.50 goes into the till, $34.45 goes into the pocket…..allegedly!

XBRi - Theft or operator error? You make the call!

Page 12: Micros retail asia pacific

Where Business Intelligence and Loss Prevention meet

Page 14: Micros retail asia pacific

BI Meets Employee Fraud

250 chains aroundthe globe

Page 15: Micros retail asia pacific

• Refund Fraud

• Pass Off’s

• Unauthorized Discounts & Price Overrides

• Line Voids, Post Voids & Cancels

• Gift Card Fraud

• Sales Under Threshold

• Coupons & Promotional Pricing

• Employee Discount Abuse

How Employees Steal - POS

Page 16: Micros retail asia pacific

Focus on Key KPI’s

Page 17: Micros retail asia pacific

Risk Activity and ROI Dashboard

Visualize Data

Page 18: Micros retail asia pacific

Exception Reporting

Page 19: Micros retail asia pacific

Trends & Alerts

Page 20: Micros retail asia pacific

Tie to Video

Page 21: Micros retail asia pacific

Mobilize Analysts & Users

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Skilled LP Analyst

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Are You Ready?

Page 24: Micros retail asia pacific

Be Prepared!

• Cultural

• Human Resources

• Theft/Policy/Training

• Professional Analysts and Interviews

Page 25: Micros retail asia pacific

Week -4 Week -3 Week -2 Week -1 Interview Week 1 Week 2 Week 3 Week 4 $960,000.00

$970,000.00

$980,000.00

$990,000.00

$1,000,000.00

$1,010,000.00

$1,020,000.00

$1,030,000.00

$1,040,000.00

$1,050,000.00

Series1

Soft ROI

• Sales Uplift

• Margin Gains

• 11.5 Factor Dishonest Employees

Page 26: Micros retail asia pacific

Retail Shrink in India – 2.7 %Employee Losses – 1.1%

For $100,000,000 USD or $1.1M Or ₹62.6 INR

20% Reduction= $220,000 profits or ₹ 12.8 INR

Hard ROI

Page 27: Micros retail asia pacific

Face the Biggest Losses (employee)

Layer in BI & Technology

Deal with Exceptions

Keep the 80% Honest

Page 28: Micros retail asia pacific

Thank You