michelin commercial service network -...
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The MICHELIN® Commercial Service Network™ offers the highest level of service to meet your needs:
– Consistent, High-Quality Service – 24-Hour Professional Emergency Roadside Service – State of the Art Online Reporting – Service Manual Customized to your Fleet
Specifications – Cost Efficient Web Based Training
* Reference the Michelin Retread Technologies, Inc. National Limited Warranty for requirements
CONSISTENT SERVICE
CONSISTENT SERVICE Dealer Capabilities + Audit X X Custom Fleet Satisfaction Survey
X
TIA Trained Technicians X X
MICHELIN® Commercial Service Network™: – High-Quality Service Nationwide – Regular network audits based on Michelin’s
rigorous standards to ensure fleet satisfaction – TIA Trained Technicians – 24/7/365 Service Availability
Fleet Benefit: Improved operational effectiveness and cost management
CONSISTENT SERVICE
EMERGENCY ROAD SERVICE
EMERGENCY ROAD SERVICE No Dispatch Fee* X X ERS Fleet Profile X X Event View Finder X X Nationwide Coverage X X Two Hour Roll Time Target** X X Consistent Pricing on the Road X X Detailed Monthly ERS Report X
*No dispatch fee for North American Fleet Account Customers or MICHELIN Advantage Program Members who purchase MICHELIN tires during their service call. Nominal fee for all others.** Within 25 miles. Exclusions may apply during rush hour in large metropolitan areas, inclement weather, and/or in the case of extensive tire/vehicle damages.
EMERGENCY ROAD SERVICE
Upgrade: Benefit(s) of the MICHELIN® Premier Elite™ Service Offer
– Detailed monthly ERS reporting • Monthly summary at the fleet bill-to level • Individual ship-to location event summary
details • Individual ERS event details
Fleet Benefit: Increased visibility of on-the-road fleet operations to better manage your downtime and costs
ONLINE REPORTING
ONLINE REPORTING New Online Fleet Reports X X Easy to use Dashboards/Reports X X Comprehensive Network Information (nightly data refresh) X X
Purchase Summary Reports Example: Budgeting X X MICHELIN® Retread Tech. Operations Reports Example: Summary, Repair, Reject, Scrap X
Warranty Reports X Report Analysis Training X
20 Real Time Reports 11. Warranty Summary: MRT retread 12. Operations Summary: All plants &
sites 13. Operations Summary: Select plant 14. Operations Summary: Select site 15. Retread Summary: All plants &
sites 16. Retread Details: All plants & sites 17. Retread Summary: Retreaded
repair details; all plants & sites 18. Repair Only Details: All plants &
sites 19. Reject Details: All plants & sites 20. Scrap Details: All plants & sites
1. Purchase Details by Item Type 2. Purchase Details by MSPN 3. Purchase Summary by Location 4. Purchase Summary by Month 5. Purchase Summary by Item
Group 6. Warranty Summary: All 7. Warranty Summary: Select site 8. Warranty Summary: Invoice Nbr 9. Warranty Summary: MRT repair
casing 10. Warranty Summary: New tire
1. Purchase Details by Item Type 2. Purchase Details by MSPN 3. Purchase Summary by Location 4. Purchase Summary by Month 5. Purchase Summary by Item
Group 6. Warranty Summary: All 7. Warranty Summary: Select site 8. Warranty Summary: Invoice Nbr 9. Warranty Summary: MRT repair
casing 10. Warranty Summary: New tire
20 Real Time Reports 11. Warranty Summary: MRT retread 12. Operations Summary: All plants &
sites 13. Operations Summary: Select plant 14. Operations Summary: Select site 15. Retread Summary: All plants &
sites 16. Retread Details: All plants & sites 17. Retread Summary: Retreaded
repair details; all plants & sites 18. Repair Only Details: All plants &
sites 19. Reject Details: All plants & sites 20. Scrap Details: All plants & sites
Premier
20 Real Time Reports 11. Warranty Summary: MRT retread 12. Operations Summary: All plants &
sites 13. Operations Summary: Select plant 14. Operations Summary: Select site 15. Retread Summary: All plants &
sites 16. Retread Details: All plants & sites 17. Retread Summary: Retreaded
repair details; all plants & sites 18. Repair Only Details: All plants &
sites 19. Reject Details: All plants & sites 20. Scrap Details: All plants & sites
1. Purchase Details by Item Type 2. Purchase Details by MSPN 3. Purchase Summary by Location 4. Purchase Summary by Month 5. Purchase Summary by Item
Group 6. Warranty Summary: All 7. Warranty Summary: Select site 8. Warranty Summary: Invoice Nbr 9. Warranty Summary: MRT repair
casing 10. Warranty Summary: New tire
Premier Elite
Premier
Purchase Details by Tread Design/Size
Value: Which new .re tread designs are being purchased most? Is the .re program being followed?
Value: Retread program preferred tread compliance Reduce types of retreads used in fleet to increase likelihood of matching treads in dual wheel posi.ons.
Retread Details: All Plants and Sites
ONLINE REPORTING
Upgrade: Benefit(s) of Premier Elite™ Service Package
– Actionable data to manage your fleet operations from your desktop
• The only Online Reporting system to provide fleets reporting visibility across the entire network
– Spend time making decisions versus analyzing data – Michelin training provided Fleet Benefit: Time Savings, Convenience,
Cost Management and Budgeting Tools
SERVICE MANUAL
SERVICE MANUAL Quick Reference Service Manual X X Interac.ve Online Full Service Manual X
Regular Service Manual Updates X Changes Communicated Across Service Network Dealers X
Changes Communicated Across Fleet Terminals X
SERVICE MANUAL
PREMIER Service Offer – Quick Reference Guide
(Static two page reference)
– TM executes and provides to fleet
– The Business Development Group (Julia Gray) will assist initially
SERVICE MANUAL
PREMIER ELITE Service Offer
– Interactive service manual
– Quick reference guide – Integration for simple
changes – Manual and any changes
communicated to the network and fleet locations seamlessly
SERVICE MANUAL
Upgrade: Benefit(s) of Premier Elite™ Service Package
– Customized Quick Reference Guide – Interactive Online Full Service manual helps to ensure
consistent service of your fleet across the network – Ensure timely updates and accessibility of information
across fleet terminals and dealer locations Fleet Benefit: Provides consistent communication
of your fleet specifications. Delivers time and operational savings for your fleet.
WEB BASED TRAINING
Element K® Course Offerings Business Fundamentals Available for
Purchase Included for
Multiple Users†
Business Work Environment +US Employment Law
Available for Purchase
Included for Multiple Users†
Business Software Available for Purchase
Included for Multiple Users†
Occupational Safety Available for Purchase
Included for Multiple Users†
Repor.ng Training/Tracking Employee Training Certificates X X
Comprehensive User Tracking Reports X
MICHELIN Course Offering Fundamentals of Tire Wear Course Included Included for
Multiple Users†
TIA Commercial Road Service Safety
Available for Purchase
Included for Multiple Users†
TIA Tire Mounting and Dismounting
Available for Purchase
Included for Multiple Users†
TIA Wheel End Safety Available for
Available for Purchase
Included for Multiple Users†
Driver Tire/Wheel Pre-Trip Inspection
Available for Purchase
Included for Multiple Users†
Scrap Tire Analysis Training Available for Purchase
Included for Multiple Users†
Vibration Diagnostics Available for Purchase
Included for Multiple Users†
† Incremental Fee Beyond 20 Users per Month
Fundamentals of Tire Wear
TIA Wheel End Safety
TIA Commercial Road Service Safety
TIA Tire Mounting and Dismounting
Driver Tire/Wheel Pre-Trip Inspection
Vibration Diagnostics
Scrap Tire Analysis Training
All Others: AVAILABLE FOR PURCHASE
INCLUDED