MICHAEL RYAN4405 Greenbriar Way Seaford, DE 19973 (302) 448-5260 (C) michaeltryan1963@comcast.net

EXPERIENCED MANAGERResult-oriented, hands-on transportation and logistics professional with over 20 years’ experience in the industry. Demonstrated experience in many facets of transportation management for both shippers and carriers. Proven record of profitability and cost efficiency in operations and administration. A highly capable manager with keen logistical, analytical, problem-solving and interpersonal skills. Outstanding customer service and communication skills.

         Team Building & Leadership Supply Chain Management         Transportation, Distribution & Logistics Demand Planning & Forecasting

Organization & Time Management Safety & Compliance Management

         Customer Service Execution, Planning & Scheduling Control

PROFESSIONALEXPERIENC

E

H&M BAY INC., Washington/Maryland1993-2015

Operations Manager, Federalsburg, MD1998 – 2015 Increased the profits of a $50 million dollar company to revenues of $130 million with profits each

year in excess of 5% Directed a fleet of 50 trucks and staff to ensure compliance with Department of Transportation

regulations and Federal Motor Carrier Safety Administration requirements Responsible for 8 LTL cross dock facilities throughout the US Planned and managed the operations of 2 airport hangers, 2 jets and numerous pilots Facilitated the design and build-out of 5 cold storage facilities in order to increase efficiency and

services Established a sales and marketing department in 2007 to increase new business, sales and profitability Directed and managed 8 division managers and 200+ employees Analyzed expenditures and other financial information in order to develop plans, policies, and

budgets for increasing profits and improving services Exceptional understanding of supply chain and associated logistics Determined performance of carriers by analyzing reports, identifying and addressing issues timely Oversaw the companies computerized transport management systems Initiated productivity, cost, and performance management programs to meet on-time delivery

requirements, improve inventory control, customer satisfaction Promoted safe work activities by conducting safety audits, facilitating company safety meetings, and

meeting with individual staff members

Seattle Area Manager, Seattle, WA1997 – 1998 In charge of the day to day operations of the transport department Responsible for all of the dispatching, routing, and tracking of delivery vehicles Efficiently managed a team of drivers and vehicles Ensured compliance with all state and federal shipping regulations Managed outbound shipping and ensured timely delivery

Dispatcher, Federalsburg, MD1993 – 1997 Dispatched fresh and frozen goods and other perishables to national destinations

Communicated with customers and drivers to ensure customer satisfaction Negotiated, assigned and dispatched drivers for customer shipments Shipment management (traced and tracked all shipments to ensure on time and safe delivery of all

loads)

UNITED PARCEL SERVICE, Maryland/Delaware1982 – 1993

Supervisor1989-1993, Salisbury, MD Responsible for all operational, safety, and OSHA audits Analyzed and resolved customer conflicts Responsible for managing incoming and outbound freight Dispatched courier loads to reduce overtime while driving on road productivity Restructured routes to maximize efficiency and reduce overhead Improved sort methods, scanning indices, and pickup and delivery service

Driver, Harrington, DE1985-1989 Responsible for the safe and secure delivery of packages Maintained perfect driving records of delivery schedules, customer issues and location notes

Chowan University, Murfreesboro, NCGeneral Studies, 24 credits

Education