2412 Kirtland AveForestville, MD 20747

202.257.5889 | www.linkedin.com/in/michaelaprince/Prince_M@outlook.com

MICHAEL PRINCE

Objective

To attain a position in a company where I can be challenged to grow utilizing strengthened technical skills and my high capacity for learning.

Professional Achievement

s

Customer Service Monitor the quantities of items essential to daily operations to

minimize customer complaints. Convey employer policies and procedure to an average of 15-20

customers per day while meeting customer satisfaction standards. Observe and assist the senior population when necessary while

maintaining a safe environment

Technical Skills Backup user information and perform maintenance on servers Delivered second level help desk support by managing on a weekly

average 15 help desk tickets, resolving in a timely manner. Troubleshoot and repair devices in preparation for deployment

Reporting/Metrics Analyzed weekly feedback from internal website and prepared

information in graphic format to be presented to CTO. Generated, tracked and maintained monthly status reports for

companywide Divisional Sales Mentor Program. Reviewed, edited, performed analyses and complied data to be used

for forecasting obligations for $6 million dollar training budget.

Collaboration Aligned with training Managers and Directors in developing the

company’s training schedule for over 25 scheduled offerings. Attended cross departmental Divisional Operations meetings with

department Directors and Vice Presidents reporting on team progress.

Partnered with remote colleagues to ensure flawless execution of training programs and meetings.

Skills

Computer hardware Using, fixing and/or supporting peripheral components Assembly and disassembly Troubleshooting and fixing problems with computers,

printers, and mobile devices Troubleshoot system and application software Networking

Common operating systems and browsers Security, anti-virus and anti-spyware tools Common business applications Microsoft Office Creation and maintenance of computer networks Using Hubs, Switches, Routers, and TCP/IP

Work History

Concierge, NVT Staffing, Falls Church, VA August 2015 – May 2016

Front Desk, Maryland National Capitol Park and Planning, Riverdale, MD

January 2014 – Present

Teen Coordinator, MNCPPC, Riverdale, MDDecember 2013 – Present

Mobile Unit Operator, MNCPPC, Riverdale, MDApril 2013 – Present

EducationIndustrial Engineering & Logistic Technology, Virginia State University Petersburg, VA, May 2012Year Up National Capital Region, a partner of NvCCCrystal City, VA, May 2016

Page | 2 Michael Prince