michael lazerow twitter ads webinar

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Michael Lazerow Chief Marketing Officer, Salesforce Marketing Cloud @lazerow HOW TO CREATE SUCCESSFUL TWITTER AD CAMPAIGNS Salesforce Marketing Cloud Webinar #marketingcloud Thursday, February 28, 13

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The presentation delivered by Salesforce Marketing Cloud CMO Michael Lazerow discussing Twitter ads and the ways in which brands both big and small can capitalize on the functionality of the Twitter Ads API.

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Page 1: Michael Lazerow Twitter Ads Webinar

Michael LazerowChief Marketing Officer, Salesforce Marketing Cloud@lazerow

HOW TO CREATE SUCCESSFULTWITTER AD CAMPAIGNSSalesforce Marketing Cloud Webinar

#marketingcloudThursday, February 28, 13

Page 2: Michael Lazerow Twitter Ads Webinar

Michael LazerowChief Marketing Officer

@lazerow#marketingcloud

#marketingcloudThursday, February 28, 13

Page 3: Michael Lazerow Twitter Ads Webinar

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter ended July 31, 2012. This document and others are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Thursday, February 28, 13

Page 4: Michael Lazerow Twitter Ads Webinar

Agenda

State of the MarketSocial Media Listening for Twitter Ad InsightSetting Up Your Twitter Ad Campaign  Social Media Engagement for Twitter AdsCampaign Measurement and Optimization

#marketingcloudThursday, February 28, 13

Page 5: Michael Lazerow Twitter Ads Webinar

STATE OF THE MARKET

#marketingcloudThursday, February 28, 13

Page 6: Michael Lazerow Twitter Ads Webinar

96% of mobile Twitter users are more likely to follow 11 or more brands

State of the Market

#marketingcloud

Source: Twitter

4%

96%

Thursday, February 28, 13

Page 7: Michael Lazerow Twitter Ads Webinar

Twitter and Advertising Present Valuable Opportunities

#marketingcloud

42%

58%

Twitter mobile users are 58% more likely to recall seeing an ad on Twitter than the average userSource: Twitter

Thursday, February 28, 13

Page 8: Michael Lazerow Twitter Ads Webinar

SOCIAL MEDIA LISTENING FORTWITTER AD INSIGHT

#marketingcloudThursday, February 28, 13

Page 9: Michael Lazerow Twitter Ads Webinar

Monitor Your Brand

A brand is a sum of all conversations.

#marketingcloudThursday, February 28, 13

Page 10: Michael Lazerow Twitter Ads Webinar

Learn About Other Marketing Campaigns

If your Twitter campaign is built on a foundation of attentive listening, you will be far more effective.

#marketingcloudThursday, February 28, 13

Page 11: Michael Lazerow Twitter Ads Webinar

SETTING UP YOUR TWITTER AD CAMPAIGN

#marketingcloudThursday, February 28, 13

Page 12: Michael Lazerow Twitter Ads Webinar

Types of Twitter Advertising

Promoted Tweets

#marketingcloudThursday, February 28, 13

Page 13: Michael Lazerow Twitter Ads Webinar

Types of Twitter Advertising

Promoted Accounts

#marketingcloudThursday, February 28, 13

Page 14: Michael Lazerow Twitter Ads Webinar

Types of Twitter Advertising

Promoted Trends

#marketingcloudThursday, February 28, 13

Page 15: Michael Lazerow Twitter Ads Webinar

Scaling Twitter Ads

#marketingcloudThursday, February 28, 13

Page 16: Michael Lazerow Twitter Ads Webinar

Targeting Twitter Ads

You now have the power to target your ads to the people who will respond to them.

#marketingcloud#marketingcloudThursday, February 28, 13

Page 17: Michael Lazerow Twitter Ads Webinar

TWITTER ADS ARE JUST THE START! DON’T FORGET TO ENGAGE!

#marketingcloudThursday, February 28, 13

Page 18: Michael Lazerow Twitter Ads Webinar

Respond to Feedback

Positive feedback offers your brand a chance to turn casual fans and admirers into full blown fanatics.

#marketingcloudThursday, February 28, 13

Page 19: Michael Lazerow Twitter Ads Webinar

CAMPAIGN MEASUREMENT AND OPTIMIZATION

#marketingcloudThursday, February 28, 13

Page 20: Michael Lazerow Twitter Ads Webinar

Create a list of the metrics you need to measure. Among some of the top Twitter ads metrics:

• Promoted Tweets • Engagement (retweets, replies, favorites)• Engagement Rate• Cost Per Engagement• Promoted Accounts • Followers• Follow Rate• Cost Per Follow• Impressions & Reach• Conversions & Cost Per Conversion • Clicks

Campaign Metrics

#marketingcloudThursday, February 28, 13

Page 21: Michael Lazerow Twitter Ads Webinar

Include a Strong Call to Action

#marketingcloud

Dedicated landing page

Thursday, February 28, 13

Page 22: Michael Lazerow Twitter Ads Webinar

Create Engaging Presentations and Reports

#marketingcloud

0

500

1000

1500

2000

#DigitalHealthCES #PandoraCES #lookforlogitech #android #samsung

2,000 mentions

Thursday, February 28, 13

Page 23: Michael Lazerow Twitter Ads Webinar

Salesforce Marketing Cloud Part of Twitter Ads API

#marketingcloudThursday, February 28, 13

Page 24: Michael Lazerow Twitter Ads Webinar

Michael LazerowChief Marketing Officer

@lazerow#marketingcloud

#marketingcloudThursday, February 28, 13

Page 25: Michael Lazerow Twitter Ads Webinar

FREE EBOOKThe Guide to

Successful Twitter Ad Campaigns

#marketingcloudThursday, February 28, 13

Page 26: Michael Lazerow Twitter Ads Webinar

Thank You

#marketingcloudThursday, February 28, 13