mgt504 quiz # 4 - ningapi.ning.com/files/qeusznqd6ykmedqvdiinac-t42syp*sppln-cuhphg… · mgt504 -...

MGT504 - Quiz # 4 – (Lecture # 1-40) Fall 2012 SOLVED by MSBA_124 and Khurram Saeed

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Attempted by KHURRAM SAEED

Question # 1 of 30 ( Start time: 04:44:29 PM ) Total Marks: 1

Which one of the following is not one of the eight steps in the decision making

process?

Identifying the problem

Analyzing alternative solutions

Implementing the decision

Delegating the decision making


Which of the following is not a reason of making an organization?

Use modern manufacturing and computer-based technology

Adapt to and influence a changing environment

Reducing Inflation

Create value for owners, customers and employees


Collaboration between which of the two departments is most desired for the

success of innovation in an organization?

Select correct option:

Technical and marketing department

Technical and finance department

Finance and marketing department

Marketing and IT department


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Organizational dimensions fall into two types. One is the structural dimension

and the other one is

Geographic dimension

Environmental dimension

Contextual dimension.

Hybrid dimension


Which one of the following is not an essential element in defining the word

“organization”?

Social entity

Goal directed

Deliberately structured

Must be commercial


What is the effectiveness criterion for Government?

Contribution to community affairs

Satisfactory transactions

Obedience to laws, regulations

Quality of goods and services


Which of the following is NOT a mechanism of explicit knowledge management?


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Data warehousing

Knowledge mapping

Dialogue

Electronic libraries


Which one of the following approaches considers the satisfaction of all the stake

holders as the best measurement for the performance of an organization?

Goal Approach

Resource-Based Approach

Internal Process Approach

Constituency approach


In which type of departmental technology, both the task variety and task

analyzability are low?

Engineering technology

Non routine technology

Routine technology

Craft technology


In which one of the following types of culture, Innovation, creativity and risk

taking are valued and rewarded?

The Mission Culture

The Clan Culture

The Adaptability Culture

The Bureaucratic Culture


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Task variety and analyzability are the two most important elements for

rationalizing and deciding which one of the following,

Manufacturing technology

Departmental technology

Service technology

None of the above


Narratives based on true events that are frequently shared among organizational

employees and told to new employees to inform them about an organization are

known as,

Artifact

Rite

Ritual

Stories


Employees of an organization will perform to a narrow range of tasks if there is

high level of

Formalization

Diversity

Specialization

Decentralization



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Which of the following provides members with a sense of organizational identity

and generates a commitment to beliefs and values that are larger than

themselves?

Tradition

Custom

Norms

Culture


Which of the following strategy is to innovate, take risks, seek out new

opportunities, and grow?

Prospector

Defender

Reactor

Analyzer


What is measured as the amount of resources used to produce a unit output?

Efficiency

Effectiveness

Legitimacy

Hierarchy


What is the reason that most companies want to maintain a smaller size these

days. Which one of the following options is true for small size organizations?

Companies want to be more responsive to customers


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Companies want to quickly adjust with external changes

Companies with smaller size have been more successful of late

All of the above


Which type of decisions requires bargaining and conflict resolution?

Non Programmed decisions

Emergency decisions

Programmed decisions

None of the given options


Which of the following is a formal linkage that occurs when a member of the

board of directors of one company sits on the board of directors of another

company?

Interlocking directorate

Professional Linkage

Interdepartmental Linkage

Board of directorates


Which of the following is the problem associated with strong and stable

corporate culture?

It creates hurdles in changing with turbulent environment

It can clash with sub cultures

It will make organization “learning organization” with variety in culture

None of the given option is true


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Engineering department of a large multinational organization is dealing with

multiple tasks which are thoroughly monitored. What type of departmental

technology is being used in that department?

Engineering technology

Non routine technology

Routine technology

Craft technology


Strategic Business Unit (SBU) is an example of which type of organizational

structure?

Functional structure

Divisional structure

Matrix structure

Hybrid Structure


Business environment in Pakistan is very dynamic and uncertain. What type of

structural design will be suitable here for a multinational company in this

situation which has diversified businesses of different products?

Select correct option:

Geographic structure

Matrix structure



Strengths and Weaknesses of Divisional Organization Structure

Strengths

1. Suited to fast change in unstable environment


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2. Leads to client satisfaction because product responsibility and contact points are clear

3. Involves high coordination across functions

4. Best in large organizations with several products

5. Decentralizes decision making


What is meant by the vertical flow of communication from lower level to one or

more higher levels in the organization?

Upward communication

Downward communication

Formal Communication

Horizontal communication


Which of the following may be the barrier for change in an organization?

Failure to perceive benefits

Uncertainty avoidance

Fear of loss

All of the given options


Which one of the following requires the use of standardized methods of work

processing and finding one best way for doing a job?

Scientific management

Time and motion studies

Administration principles

Hawthorne studies


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What is the name of American management guru, who declared that “the fortune

500 is over” in early 1990’s?

John Wohler

Adam Smith

Peter Drucker

Joan Woodward


Which one of the following may be the best description for a learning

organization?

An organization where lot of training takes place

An organization where employees are aligned with business strategy

An organization which develops a culture of constant learning from the past

experiences

None of the above

Attempted by ULFAT JAFERY

Question # 1 of 30 ( Start time: 03:47:41 PM)

What is the advantage of e-commerce in the large size service businesses like those of

banks?

Organizations can overcome the barrier of time and place

Organizations can manage to risk of financial loss

Organizations can have more branches for the customers

None of the above

The Internet tears down boundaries of time and space, enabling-organizations to create entirely new business

and reach markets they never could have before. Page 6



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In which type of organizational structure, a company can become truly global with the

maximum use of IT in only a single building?


Matrix structure

Network structure


Question # 3 of 30: Organizations are the social entities which are linked with which one

of the following aspects.

External Environment

Internal Environment

Hybrid Environment

Uncertain Environment

Organizations are (1) social entities that (2) are goal directed (3) are designed as deliberately structured

and coordinator activity systems, and (4) are linked to the external environment.


Who proposed division of labor?

Jean Woodwards

F W Taylor

Henri Fayol

Adam Smith

Adam Smith, an early economist, suggested that productivity would rise significantly when the

division of labor principle was usedAdam Smith, an early economist, suggested that productivity

would rise significantly when the division of labor principle was used.

http://www.enotes.com/division-labor-reference/division-labor-174234


Interpersonal skills of employees are most important for which type of the following

business?

Service organization

Manufacturing organization


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None of them

Both of them

Service employees need social and interpersonal skills as well as technical skills. Page 60


Why do the companies use venture teams under the ambidextrous approach in the

organizations?

To produce more entrepreneurs in the organizations

To enhance the level of innovation in the organization

To enhance the company profits through this approach

None of the above

Venture teams are a recent technique used to give free rein to creativity within organizations. Page 105


Which one of the following types of forces creates pressure on management to copy or

model the practices of other organizations when the situation is indecisive and

uncertain?

Mimetic force

Coercive force

Normative force

None of the above

Mimetic Forces: Most organizations especially business organizations, face great uncertainty. It is not clear to senior executives exactly what products, services, or technologies will achieve desired goals, and sometimes the goals themselves are not clear. In the face of this uncertainty mimetic forces occur, which is the pressure to copy or model other organizations.


Which one of the following is not a basic function of management?

Planning

Organizing

Motivating

Controlling


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Which of the following is a part of organizational culture?

Values

Beliefs

Feelings



According the population Ecology view, which factor determines about the survival and

failure of organizations?

Changing environment

Stable environment

Low uncertainty environment

Low – moderate uncertainty environment

According to the population ecology view, when looking at an organizational population as a

whole, the changing environment determines which organizations survive or fail.


What type of change is more suitable in an environment which is stable?

Incremental change

Random change

Business process re-engineering

None of the above


Which of the following structure promotes a focus on teamwork and collaboration?

Hybrid structure


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Vertical Structure

Horizontal Structure

None of the above

HORIZONTAL STRUCTURE

Strangths: 4. Promotes a focus on teamwork and collaboration


Which one of the following decision approaches indicated that organization – level

decisions involved many managers and that a final choice was based on a coalition

among those mangers?

Carnegie Model

Garbage Can Model

Incremental decision process model

None of the above

Research by the Carnegie group indicated that organization – level decisions involved many managers and that a final choice was based on a coalition among those mangers.


Which of the following formally stated definitions of business scope and outcomes the

organization is trying to achieve?

Operative goals

Strategic goals

Big goals

Technical goal

Official goal statements typically define business operations, Page 17


Which of the following is the first stage in the development of the organization?

Elaboration Stage

Formalization Stage


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Collectivity Stage

Entrepreneurial Stage

1. Entrepreneurial Stage: When an organization is born, page 83


When the environmental domain of an organization remains same over a period of time

then it is called as,

Simple environment

Complex environment

Stable environment

Unstable environment


An important phenomenon of modern day organization is the use of

Information Technology

Classical Management

Television

Bureaucratic Structure


How many steps are involved in the rational decision making approach?

Three

Five

Eight



Which of the following can be organized according to individual product, services,

product groups, major projects or programs, divisions, businesses, or profit centers?


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Matrix structure

Geographical structure



The term divisional structure is used here as the generic term for what is some times called a product structure

or strategic business units. With this structure, divisions can be organized according to individual product,

services, product groups, major projects or programs, divisions, businesses, or profit centers. The distinctive

feature of a divisional structure is that grouping is based.


Which one of the following may be the best description for a learning organization?



An organization which develops a culture of constant learning from the past experiences

None of the above


Which of the following directs the attention toward the production and delivery of value

to the customer?


Vertical Structure

Hybrid structure

None of the above

Horizontal structure Directs the attention of everyone toward the production and delivery of value

to the customer


Which of the following is characterized by strategic focus on the external environment

through flexibility and change to meet customer needs?

Bureaucratic culture

Clan culture

Mission culture


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Entrepreneurial culture

The adaptability / entrepreneurial culture is characterized by strategic focus on the external environment

through flexibility and change to meet customer needs, the culture encourages.


What is the reason that most companies want to maintain a smaller size these days.

Which one of the following options is true for small size organizations?

Companies want to be more responsive to customers

Companies want to quickly adjust with external changes

Companies with smaller size have been more successful of late

All of the above


In the American market, Phillips Corporation temporarily has adopted a strategy of

temporarily using the organic structure for generation of new ideas whenever needed.

Which one of the following techniques they are using for maintaining an ambidextrous

approach in the organization?

Switching structures

Separate creative department

Venture teams

All of the above

Switching Structures:Switching structures mean an organization creates an organic structure

when such as structure is needed for the initiation of new ideas. Someof the ways organizations

have switched structures to achieve the ambidextrous approach are as follow.


What is the effectiveness criterion for Suppliers?

Contribution to community affairs

Satisfactory transactions

Obedience to laws, regulations

Quality of goods and services


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Which of the following may be the barrier for change in an organization?

Failure to perceive benefits

Uncertainty avoidance

Fear of loss



Which one of the following is not a part of horizontal linkages model?

Specialization

Boundary Spanning

Horizontal Linkages

Total Quality Management

Ref: HORIZONTAL LINKAGES MODEL

The organization design for achieving new product innovation involves three components ---

departmental specialization, boundary spanning, and horizontal linkages. (Page no 108 of

handouts)


Identify which of the following organizations possess a strong and flexible culture.

Flat structure organizations

Bureaucratic organizations

Learning organization


Learning organization has strong, adaptive cultures that incorporate the following values.


Which one of the following describes that organizations should try to adapt to the

changes in their external environment?

Contingency theory


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Scientific Management theory

Theory X

Theory Y


Which of the following strategy is to innovate, take risks, seek out new opportunities,

and grow?

Prospector

Defender

Reactor

Analyzer

Attempted by ABDUL SABOOR

Question: Imran is a general manager in a restaurant. According to the nature of the

business, which one of the following is the most important resource of his organization?

Capital

Inventory

Human resource

Building


What has been the impact of IT on the internal and external coordination of the

organizations?

Coordination has improved because of IT Page# 75

Coordination has reduced because of IT

Coordination has no impact because of IT

Coordination is not required because of IT


An external environment may consist of different sub divisions or sectors. Which one of

the following is a sub division of external environment?


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Government regulations

Economic conditions

Industry's situation

All of them


Which of the following is not a part of Porters model and strategies?

Differentiation

Low-cost leadership

Focus

Real GDP


Which one of the following is NOT a step in the process of ecological change?

Variation

Selection

Innovation

Retention


Which of the following is a component of organizational design for the innovation of new

product which means that technical, marketing and production people share ideas and

information and the decision to launch a new product is ultimately a joint decision

among all three departments.

Departmental specialization

Boundary spanning

Horizontal linkages Page 107

None of the above



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Business environment in Pakistan is very dynamic and uncertain. What type of structural

design will be suitable here for a multinational company in this situation which has

diversified businesses of different products?

Geographic structure

Matrix structure




Which one of the following means the radical redesigning of business processes to bring

about dramatic performance improvements?

Incremental change

Re-engineering

Total Quality Management

None of the above

Page 110 - Reengineering is a cross – functional initiative involving the radical redesign of business processes to

bring about simultaneous changes in culture, structure, and information technology and produce dramatic performance improvements in areas such as customer service, quality, cost and speed.

Question: Which of the following is the lowest form of interdependence among

departments?

Sequential

Reciprocal

Pooled


Pooled: Pooled interdependence is the lowest form of interdependence among departments.(P-63)


At which stage of organization life cycle development, red tape crisis becomes pertinent

in the organization?

Entrepreneurial stage


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Collectivity stage

Formalization stage page 83

Elaboration stage


Which of the following identifies the grouping together of individuals into departments

and of departments into the total organization?

Organization policy

Organization structure

Organization environment

Organization reputation


Which of the following structure promotes a focus on teamwork and collaboration?

Hybrid structure

Vertical Structure


None of the above


Which one of the following is a type of culture that is characterized by strategic focus on

the external environment through flexibility and change to meet customer needs and it

can also detect signals for the external environment?

The Mission Culture

The Clan Culture

The Adaptability Culture

The Bureaucratic Culture

The adaptability / entrepreneurial culture is characterized by strategic focus on the

external environment through flexibility and change to meet customer needs.



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Which one of the following was a contribution of Joan Woodward, who was a British

industrial sociologist?

Study of services technology

Study of computer technology

Study of manufacturing technology

None of the above


Which one of the following includes the assignment of goals and tasks to be

accomplished by employees?

Job design

Job rotation

Job satisfaction

Job motivation

JOB DESIGN Job design includes the assignment of goals and tasks to be accomplished by employees. (Page-65)


For which type of culture, managers tend to be somewhat isolated, political and

bureaucratic and as a result, they do change their strategies quickly to adjust for taking

advantage of changes in their business environments?

Adaptive Corporate Culture

Unadaptive Corporate Culture Page 94 in table

None of the above

Both of the above


Which one of the following may be the best description for a learning organization?



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An organization which develops a culture of constant learning from the past experiences

None of the above

Learning organizations keep everyone in constant touch with the environment so they

can spot threats and opportunities, enabling the organization to respond immediately.


The visual and graphical display of the structure of an organization is called,

Organizational graph

Organizational chart

Organizational matrix

Gant chart


Which of the following means that one thing depends on other things, and for

organizations to effective, there must be a “goodness of fit” between their structure and

the conditions in their external environment?

Contingency Page 4

Competency

Consistency

None of the given option


At which stage of organization life cycle development, activities like installation of rules,

procedures and development of control systems are performed?


Collectivity stage

Formalization stage page 83

Elaboration stage


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Philips Electronics has a stable market share and wants to maintain it. For this purpose,

top management avoids risk taking and keeps making efforts for enhancing internal

efficiency of different operations. Which of the following strategy is being used by them?

Defender

Analyzer

Prospector

Reactor

Question # 24: When activities among departments require strong coordination over a

long period of time, then which one of the following is often the solution?

Task force

Full time integrator

Cross functional team

Functional team

When activities among departments require strong coordination over a long period of time, a cross – functional team is often the solution.


At which stage of organization life cycle development, large number of employees cause

problems and need for effective leadership remains high in the organization?


Collectivity stage

Formalization stage

None of the above

Crisis: Need for leadership as the organization starts to grow, the larger number of employees causes

problems. The creative and technically oriented owners are confronted with management Page 83


Boundary spanning, planning, and forecasting is normally associated with which one of

the following,


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Low – moderate uncertainty environment

Low uncertainty environment

High-moderate uncertainty

High uncertainty environment

The high uncertainty environment is both complex and unstable and is the most difficult environment from a management perspective. Organizations are large and have many departments, but they are also organic. A large number of management personnel are assigned to coordination and integration, and the organization uses boundary spanning, planning, and forecasting. Question # 27 of 30 ( Start time: 04:40:10 PM ) Total Marks: 1

Which of the following has a primary focus on the involvement and participation of the

organization’s members and on rapidly changing expectations, from the external

environment?

Bureaucratic culture

Clan culture

Mission culture

Entrepreneurial culture

THE CLAN CULTURE The clan culture has a primary focus on the involvement and participation of the organization’s members and on

rapidly changing expectations, from the external environment. Page 91


What type of quality enhancement mechanism infuses quality values throughout every

activity within a company through a slow but a step wise process?

Total Quality Management page 101

Business Process Re-engineering

MBO

All of the above


Which one of the following lies higher in the hierarchy?

Administrative core

Technical core


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Both have same hierarchy level

None of the above

The administrative core is above the technical core in the hierarchy. Page 109


Employees of an organization will perform to a narrow range of tasks if there is high

level of

Formalization

Diversity

Specialization

Decentralization

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