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MGT503-MCQs-Solved

1: Sociology can be defined as:

► The study of people in relation to their fellow human beings (page no 15 on

handouts) ► The study of societies which help to learn about human and their activities ► It is the study of behavior of the individuals or groups within the political environment ► The science that seeks to measure and explains human behavior

2-The Great China Wall has been built in almost: ► 900 years ► 956 years (page no 3 on handouts) ► 856 years ► 1000 years

3- To motivate the employees a manager should give them: ► Monetary Incentives ► Promotion ► Appreciation certificates ► All of the given options (page no 88 on handouts)

4: Which of the following is most important characteristic of an entrepreneur?

► Planning ► Communication ► Rapid decision making ► Goal setting

5: A manager transmits the information outside the organization. He is performing which of the

following role? ► Spokesperson (page no 08 on handouts) ► Representative ► Disseminator ► Agent

6- All of the following are managerial roles identified in Mintzberg’s Model EXCEPT:

► Informational ► Interpersonal

► Functional (page no 08 on handouts) ► Decisional

7- The concern of which of the following was to improve the performance of the overall

functions of the organization? ► Quantitative Management

► Administrative Management (page no 19 on handouts) ► Scientific Management ► Bureaucratic Management

8- Henri Fayol was a successful industrialist of:

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► France (page no 19 on handouts) ► Germany ► America ► Canada

9- Chester Barnard saw organizations as a ______system that required human assistance. ► Moral ► Ethical

► Social (page no 20 on handouts) ► Technical

10- A company commitment to develop a process that achieves high quality product and

customer satisfaction is called:

► Knowledge management

► Total quality management (page no 24 on handouts) ► Marketing management ► System management

11- Two major characteristics of open system are: ► Negative entropy and synergy (page no 25 on handouts) ► Positive entropy and synergy ► Entropy and synergy ► Anthropology and synergy

12- Environment reacts to the output of organization and provides: ► Feed forward ► Input ► Output

► Feedback (page no 25 on handouts) 13- All of the following are major elements of the mega environment EXCEPT:

► Technological ► Economic ► Socio-cultural

► Competitors (page no 30 on handouts) 14- In a capitalistic economy, economic activity is governed by:

► Political forces ► Market forces (page no 30 on handouts) ► Economic forces ► Cultural forces

15 All of the following are elements of Task environment EXCEPT:

► Suppliers ► Culture (page no 30 on handouts) ► Customers ► Competitors

16- All of the following are Dimensions of organizational culture EXCEPT:

► Innovation



► Aggressiveness ► Stability

► Customer orientation (page no 31 on handouts) 17- The principle reason for formation of the regional trading alliance in Europe was to reduce

the power of the United States and:

► Canada ► Mexico ► Russia

► Japan (page no 37 on handouts) 18- Most of the time lower level management of organizations have to deal with problems which

are: ► Satisficing ► Well-structured (page no 43 on handouts) ► Non-programmed ► Ill-structured

19- Which of the following is the basic rule of brainstorming?

► Criticism is not allowed (page no 39 on handouts) ► Ideas should be radical ► Improvement of ideas is encouraged ► Quantity of idea production is stressed

20- Which one of the following plans has clearly defined objectives?

► Directional ► Flexible

► Specific (page no 59 on handouts) ► Standing

21- Suppose as a manager of a Company you are performing an activity that involves budgeting

and programming of your subordinates’ work. In this situation you are working as: ► Entrepreneur

► Resource allocator (page no 8 on handouts) ► Figurehead ► Monitor

22. ----------- maintains self developed network of outside contacts and informers who provide favors and information.

► Entrepreneur

► Monitor

► Liaison (page no 8 on handout)

► Figurehead 23. -------------- is the planning and implementing of organizational systems and practices that maximize

the potential of employees to contribute to organizational goals and develop their capabilities unhindered by group identities such as race, gender, age, or ethnic group.

► Managing Diversity (page no 13 on handout)

► Anthropology



► Bureaucracy

► Remuneration

24. Seema desires for friendship, love, and a sense of belonging, we can say that she fulfils the_______

► Physical need

► Self Actualization

► Social need (page no 90 on handout)

► Esteem 25. A manager in a manufacturing company attempts to establish a culture of quality affecting

the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing ----------.

► Total Quality Management (page no 24 on handout)


► Operations Management

► Management of Information System 26. ------- is a condition in which the decision maker chooses a course of action without complete

knowledge of the consequences that will follow implementation.

► Risk

► Ambiguity

► Accuracy

►Uncertainty (page no 40 on handout) 27. Which of the following is the constituency in the environment that is affected by an

organization’s decisions and policies and that can influence the organization?

► Stockholders (page no 31 on handout)

► Shareholders

► Competitor

► Stakeholders

28. NAFTA stands for:

►North American Free Trade Agreement (page no 36) ►North Asian Free Trade Agreement

►North American Free Trade Association

►None of the given options

29. Which one of the following is not the characteristic of Weber’s ideal bureaucracy? ► Specialization of labor

► Formalization of rules

► Division of labor (page no 18 on handout)

► Formalization of links authority into a hierarchical structure

30. Which of the following is NOT one of Fredrick Taylor's four principles of management?

► Avoid cooperation with workers (page no .16 on handout)

► Scientifically select and then train workers

► Divide work and responsibility

► Study tasks scientifically and develop best method to perform it



31. The managerial functions according to Fayol were: ► Organizing, staffing, commanding, coordinating and controlling

► Commanding, organizing, planning, coordinating and staffing

► Controlling, commanding, organizing, planning and leading

► Planning, organizing, commanding, coordinating and controlling (page no .19)

32: According to Maslow's hierarchy of need, a healthy work environment is an example of which of the following need?

► Physiological

► Esteem

► Safety (page no .90 on handout)

► Social 33: Which of the following management perspective focuses on decision making, economic

effectiveness, mathematical models and use of computers?


► Total quality management

► Marketing management

► Quantitative management (page no .23 on handout)

34: Mega environment is also called: ► Open environment

► Close environment

► Flexible environment

► General environment (page no .29 on handout) 35: Environment made up of specific outside elements within which an organization interfaces

in the course of conducting its business is called: ► Internal environment

► External environment

► The task environment (page no .30 on handout) ► The mega environment

36: Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated

demographic trends that are characteristics of a given geographic area, is called:

► The socio-cultural element (page no .30 on handout)

► The international element

► The economic element

► The legal-political element 37: The belief that a firm's obligation goes beyond that required by law and economics, and

includes a pursuit of long-term goals that are good for society is known as:

► Ethical responsibility

► Social responsibility (page no .32 on handout)

► Social obligation

► Social responsiveness

38: A choice made from two or more alternatives is called:



► Support

► System

► Network

► Decision (page no .39 on handout)

39: Most of the time lower level management of organizations have to deal with problems which are:

► Satisficing

► Well-structured (page no .43 on handout)

► Non-programmed

► Ill-structured

40: When an organization encounters a serious problem which needs to be solved immediately, it is called:

► Crisis problem (page no .41 on handout)

► Non- Crisis problem

► Opportunity problem

► Financial Problem

41: Which of the following refers to the concentration of decision authority at the top levels of the organizational hierarchy? ► Decentralization ► Departmentalization ► Centralization (page no .83 on handout) ► Formalization

42- ‘Break-even Analysis’ is a means of earning profitable operations of the business through concrete calculations. Therefore, it falls under: ► Scientific management ► Behavioral management ► Management science ► Operation management

43- Which of the resource allocation technique gives more emphasis to allotment of time? ► Budgeting ► Scheduling(page no .53 on handout) ► Break even analysis ► Linear programming

44- All of the following are the parts of organization’s external environment, EXCEPT: ► Organizational cultures(page no .31 on handout) ► Target customers ► Company competitors ► Performance regulators

45. In general, entrepreneurs are better able than managers in a traditional hierarchical organization to



� lead. � organize. � respond to a changing environment. (page no 7 on handout) � respond to a static environment

46. Which of the following statements about middle managers is not true? � Middle managers coordinate the work of supervisors. � Middle managers implement the objectives and plans of top management.

� The number of middle managers in the most organizations is increasing. (pg.11) � Operatives can report directly to middle managers.

47. -------------- involves cultivating a learning culture where organizational members systematically gather knowledge and share it with others to achieve better performance.

� Knowledge management . (page no 24 on handout) � Learning Organization � Entrepreneurship � None of the given options

48. Mr. A. is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing:

� Total Quality Management. (page no 24) objective of tqm � Knowledge management � Operations Management � Management of Information System

49. Ali is working in XYZ Company, he desires to get himself secure from crimes, company lay offs and other adverse impacts. We can say that he fulfils the ----------------- need.

� Self Actualization � Social need � Esteem � Safety . (page no 90 on handout)

50. In -------------- theory management assumes that employees may be ambitious, self-motivated, and anxious to accept greater responsibility, and exercise self-control, self-direction, autonomy and empowerment.

� Theory Y manager . (page no 91 on handout) � Theory X manager � Theory Z manager � All of the above

51. ----------- involves the products, services, and other outcomes produced by the organization.

� Inputs � Transformation process � Outputs . (page no 25 on handout)



� Feed Back 52. ----------- is known as the father of scientific management.

� Fredrick Winslow Taylor. . (page no 16 on handout) � Max Weber � Peter Drucker � None of the given options

53. --------------- searches organization and its environment for opportunities and initiates “improvement projects” to bring about changes.

� Disturbance handler � Liaison � Leader � Entrepreneur . (page no 8 on handout)

54. Mr. A is a manager in Xyz Company. He gets his work done with and through other people. He leads the employees motivates them and have a good interaction with his employees, which of the following skills he has:

� Technical Skills � Human Skills � Conceptual Skills � Decisional Skills

55. ---------------- is the final step in the decision-making process. � Implementing the decision � Evaluating the decision . (page no 42 on handout) � Recognizing the decision � Evaluating the alternatives

56. A --------- is a series of interrelated sequential steps that can be used to respond to a structural problem.

� Policy � Rule � Well structured problems � Procedure . (page no 43 on handout)

57. Mintzberg grouped the ten managerial roles into three primary headings. Which of the following is not one of these headings?

� interpersonal relationships � transfer of information � planning. (page no 8 on handout) � decision making

58. Organizations that have a high potential of offering rival products or services are called

� Suppliers � Competitors . (page no 30 on handout) � Clients � Customers



59. Mr. Zafar has undertaken a new business of leather bags investing 150,000; usually with some accountability of risk. We may call Mr. Zafar:

� Manager � Leader � Competitor

� Entrepreneur . (ref)entrepreneur is a risk taker 60. -----is achieved when the cost of producing a given output is as low as possible.

� Efficiency. (page no 9 on handout) � Effectiveness � Break even � Both A and B

61. Set of the attitudes, experiences, beliefs and values of an organization is called organizations

� Strengths � Environment

� Culture . (page no 30 on handout) � Resources

62. Mr. X the HR manager of Star Mini Miners Club recruits labor with different skills for different jobs. This approach is characteristic of

� Equity � Impersonality � Division of labor . (page no 78 on handout) � Discipline

63. In ABC Company, all the activities particularly those regarding decision-making, are concentrated within a particular location and/or group. The company observes

� Centralization . (page no 83 on handout) � Decentralization � Span of control � Job Rotation

64. Which of the following is not allowed in a brainstorming session? � Clear definition of the problem � Criticism of poor ideas . (page no 39 on handout) � Large number of alternatives � Recording of all alternatives

65. Mr. A is the HR Manager of XYZ Company. He decided to terminate a group of employees because their positions were no longer necessary in the organization. What will you say Mr. A has decided for?

� Restructuring � Turnover � Downsizing . (page no 82 on handout) � Job Rotation

66. A job has high -------------- if workers are given substantial freedom, independence, and discretion in scheduling the work and determining the procedures to be used



in carrying it out. � Autonomy . (page no 85 on handout) � Feed back � Skill Variety � Enlargement

67 ------------ means that the two merging companies became history and a new firm is established Acquisition

Merger (page no 70 on handout) Joint Venture Both A and B

68 ------------- means only one company became history which is the acquired company while the acquiring company remain.

Joint Venture Merger

Acquisition (page no 70 on handout) Both A and B

69. Maslow's hierarchy of needs proposes that an individual begins by satisfying ----------- needs. Self-actualization Esteem

Physiological (page no 90 on handout) Safety

70. Which element of structure refers to the continuous line of authority that extends from the

highest organizational levels to the lowest and clarifies who reports to whom? Work specialization Span of control Centralization

Unity of command (page no 19 on handout) 71. Organizations that have developed the capacity to continuously adapt and change

because their members take an active role in identifying and resolving work-related issues are called _____ organizations. Learning (page no 24 on handout) Visionary Community Interdependent

72. When an organization is in several different businesses, these single businesses that are

independent and formulate their own strategies are often called _____.

Strategic business units (page no 68 on handout) Monopolistic advantages Quality controllers Stars

73. Organizations using Porter's _____ strategy select a market segment in an industry and attempt to exploit it rather than serve the broad market. Cost leadership Differentiation



Stuck in the middle

Focus (page no 72 on handout) 74. ----------- involves increasing----------.

Job enrichment; job variety Job enlargement; job depth

Job enlargement; job scope(page no 85 on handout) Job enrichment; job feedback

75. ---------- are an organization's objectives, and --------- are the documented ways that organizations intend to meet those objectives. Goals; plans (page no 57 on handout) Stated goals; real goals Standing plans; single-use plans Specific plans; directional plans

76. Which of the following is NOT one of the characteristics of well-designed goals?

Goals should be written in terms of actions rather than outcomes. (pge- 62) Goals should be measurable and quantifiable. Goals should be challenging but attainable. Goals should be communicated to all organizational members who need to know about them.

77- All of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are known

► Possible outcomes known

► Optimal decision is possible

► Information is unknown

78- A situation in which manager can make an accurate decision is called: ► Certainty

► Uncertainty

► Risk

► Factual 79- Systems that are not influenced by and do not interact with their environment are :

► Open systems

► Close systems

► Flexible systems

► Social systems

80- When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : ► Division of work

► Discipline

► Unity of command

► Stability of tenure of personnel

89- Which type of managerial skill refers to the ability to analyze and diagnose complex situations?

► Problem-solving



► Interpersonal ► Conceptual

► Technical 90- Controlling contingent situation comes under which of the following roles?

► Spokesperson

► Monitor

► Leader

► Disturbance handler

91- All of the following are values of studying management EXCEPT: ► Recognizes the important role that management and managers play in society

► Provides essential knowledge to be effective in managerial positions

► Gives you insight into your personality and behavior

► Gives insight into the way that organizations work

92- The role that involves symbolic nature duties is called:

► Interpersonal role

► Managerial role

► Decisional role

► Informational role

93- To motivate the employees a manager should give them:

► Monetary Incentives

► Promotion

► Appreciation certificates

► All of the given options

94- Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in:

► Planning

► Organizing

► Leading

► Controlling

95- Jamshed is the CFO at Mutual Saving Bank. According to research studies, which management

activities are likely to take up the greatest amount of his time?

► Planning

► Organizing

► Controlling

► Leading

96- The success of the business can be judged through:

► Customer satisfaction

► Achieving of Organizational Goals

► Cost price reduction



► All of the given options 97- All of the following are the Characteristics of an organization. EXCEPT:

► People

► Product

► Purpose

► Structure

97- Which one of the following is the example of organization?

► Hospitals

► Colleges

► Factories


98- The science which studies the nature of things, particularly values and ethics is called:

► Anthropology

► Philosophy

► Economics

► Political sciences

99- The course which studies the values and ethics is called:

► Philosophy

► Behavioral science

► Economics

► Psychology

100- Systems that interact with their environment dynamically are called:

► Close systems

► Open systems


► Social systems

101- Field of management that focuses on designing and implementing computer based information systems for use by management is called:


► Principles of management

► Operations management

► Management information system

102- All of the following are said to be the early advocates of Behavioral viewpoints EXCEPT :

► Robert Owen

► Hugo Munsterberg

► Mary parker Follett

► Max Weber



103- When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called :



► Division of work

► Discipline

104- EMU is abbreviation of:

► Economic and Monetary Union

► European and Monetary Union

► English Monetary Union

► European English Monetary Union

105- The primary responsibility is to operate the business in the best interests of:

► Suppliers

► Distributes

► Consumers

► Stockholders

106- According to Mintzberg, which management role includes entrepreneur, disturbance handler, resource allocator and negotiator?

۩ Interpersonal ۩ Informational ۩ Decisional ۩ Planning

107- Chester Barnard saw organizations as a ______system that required human assistance. ۩ Moral ۩ Ethical ۩ Social ۩ Technical

108- Which of the following management perspective focuses on decision making, economic effectiveness, mathematical models and use of computers?

۩ Knowledge management ۩ Total quality management ۩ Marketing management ۩ Quantitative management

109- Which of the following concept suggests that organizational units may often be more successful working together than working alone?

۩ Transformation ۩ Synergy ۩ Negative Entropy ۩ Entropy



110- A form of business exchange or transaction in which the parties interact electronically is called:

۩ E-commerce ۩ E-business ۩ E-shopping ۩ E- trading

111- An individual’s personal beliefs regarding what is right and wrong or good and bad is called:

۩ Ethics ۩ Values ۩ Norms ۩ Rituals

112- A formal written statement of the values and ethical standards that guide a firm’s action is called:

۩ Values ۩ Code of ethics ۩ Social responsiveness ۩ Norms

113- For the first time, a Textile company is closing one of its plants in Faisalabad. In this situation,

which type of decision is being practiced by its Top management?

۩ Satisficing ۩ Programmed ۩ Non-programmed ۩ Heuristic

114- Aisha wants to sell her house. She makes a decision to sell house to the first person who comes

along after getting the initial offer. which of the following she is practicing?

۩ Bounding rationality ۩ Satisficing ۩ Competitive ۩ Optimizing

115- The customs, norms, values and demographic characteristics of the society in which the organization functions are called:

۩ The socio-cultural element ۩ The legal-political element ۩ The economic element ۩ The international element

116-According to Adam Smith, the division of labor results in: ۩ Increased worker's motivation ۩ Decreased worker's specialization



۩ Increased worker's productivity ۩ Decreased worker's motivation

117- In which of the following conditions forecasting is considered to be the most accurate?

۩ Try to predict non-seasonal events ۩ Complex forecasting methods are used ۩ The environment is rapidly changing ۩ More people are involved in the process

118- The significance of ‘Pakistan Resolution – 23 March, 1940’ is: ۩ Grabbing the maximum territory for Pakistan ۩ Clarifying the goal to get an independent Muslim state ۩ Accumulating the major river sources of subcontinent ۩ Getting a renowned title from British government

119- The distinct purpose of an organization is typically expressed in terms of: ۩ Systematic structure ۩ A goal or set of goals ۩ Management competencies ۩ Managerial hierarchy

120- To motivate the employees a manager should give them: ۩ Monetary Incentives ۩ Promotion ۩ Appreciation certificates ۩ All of the given options

121- In order to achieve efficiency, organizations empower their employees which ultimately results in:

۩ Wider span of control ۩ Narrow span of control ۩ Increased autocracy ۩ Vertical hierarchy

122- Total Quality Management (TQM), advocates: ۩ Satisfying employees should be given more emphasis ۩ Restructuring of procedures to achieve efficiency ۩ Avoiding any compromise over product competency ۩ Managing all type of information sequentially

123- In order to ensure work efficiency, F. Taylor suggested that appropriate number of workers should be selected cautiously prior to work assignment to them. In which of the following category of POLCA this proposal will be incorporated?

۩ Organizing ۩ Leading



۩ Controlling ۩ Assuring

124- ‘Break-even Analysis’ is a means of earning profitable operations of the business through concrete calculations. Therefore, it falls under:

۩ Scientific management ۩ Behavioral management ۩ Management science ۩ Operation management

125- While working employees feel as a part of community to give & get from the community. This aspect is represented by:

۩ Organizational citizenship ۩ Workplace spirituality ۩ Employee commitment ۩ Workforce diversity

126- Who stands responsible for managing contingent situations? ۩ Spokesperson ۩ Monitor ۩ Leader ۩ Disturbance handler

127- Which of the following is considered true for non-programmed decisions? ۩ Availability of ample information ۩ Issues of routine nature are addressed ۩ Addressed by the low-level management ۩ More emphasis is provided by top managers

128- The best opinion is selected among various alternatives through voting by the participants in a group decision making while conducting:

۩ Brainstorming ۩ Delphi ۩ Nominal ۩ Interacting

129- Simulation technique which artificially creates a replica of actual situation, is usually applied in:

۩ Textile industry ۩ Airline industry ۩ Film industry ۩ Steel industry

130- Non-managerial staff can be best described as:

۩ Those who actually perform the service or produce the product.



۩ Those who work anonymously behind the scenes. ۩ Those who set the goals of the organization. ۩ Those who supervise others' work

131- The extent to which an alternative can be accomplished within related organizational constraints

such as time, budgets, technology and policies is called:

۩ Reversibility ۩ Sustainability ۩ Feasibility ۩ Acceptability

132- Attempting to understand the signs of some problem comes under: ۩ Scanning stage ۩ Categorization stage ۩ Diagnosis stage ۩ Implementation stage

133- The ABC Corporation has decided to upgrade its processing machines as it is experiencing problems within its production department due to the usage of outdated machineries, while its competitors are enjoying more profits by utilizing modern technology. This is an example of an:

۩ Implementing the alternative ۩ Analyzing alternatives ۩ Developing alternatives ۩ Allocating weights to the criteria

134- Due to time constraints sometimes managers are bound to choose the alternative which appears to be little satisfactory. Which of the given term depicts this situation?

۩ Decision quality ۩ Escalation of commitment ۩ Optimizing ۩ Satisficing

135- Which of the following techniques relies on individual or group judgments rather than on mathematical analysis?

۩ Quantitative forecasting ۩ Technological forecasting ۩ Qualitative forecasting ۩ Benchmark forecasting

136- All of the following are Taylor's four principles of management EXCEPT: ► Study each part of the task scientifically, and develop a best method to perform it ► Carefully select workers and train them to perform a task ► Give incentives to the workers in order to reduce the turnover ► Cooperate fully with workers to ensure they use the proper method

137-All of the following are primary management functions EXCEPT: ► Setting goals



► Hiring employees ► Monitoring activities ► Motivating employees

138- A manager transmits the information outside the organization. He is performing which of the following role?

► Spokesperson ► Representative ► Disseminator ► Agent

139- Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator

140- How many roles have been identified by Henry Mintzberg? ► 5 ► 8 ► 10 ► 12

141- Manager has a right to make decisions through the principle of: ► Order ► Scalar Chain ► Discipline ► Authority

142- Which of the following is called output of a system? ► Human ► Information resource ► Employee behavior ► Material

143- Mega environment is also called: ► Open environment ► Close environment ► Flexible environment ► General environment

144- The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders

145- A situation that offers a strong potential for significant organizational gain if appropriate actions are taken is called:

► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem



146-Rules, procedures and policies are most suitable for which of the following problems? ► Well-structured ► Ill-structured ► Programmed ► Non-programmed

147- Many decisions fail after the final choice because of the occurrence of which of the following?

► Decision criteria weights were incorrect ► People affected failed to accept the solution ► Satisficing occurred ► Choice was wrong

148- Which of the following methods describes that managers can improve performance by analyzing

and then copying the methods of the leaders in various fields? ► Benchmarking ► Forecasting ► Project management ► Scheduling

149- Competitor intelligence allows managers to do which of the following? ► React to competitor actions ► Cut cost below the competition ► Increase market diversification ► Predict competitor actions

150- Ali is especially good at communicating company goals to his employees and motivating them to

achieve these goals. Ali is practicing which of the following skills?

► Conceptual skills ► Organizational skills ► Technical skills ► Human skills

151- Ali has a job that pays him well, he desires to make a contribution to the organization, and he has an active social life. His desire is to become all that he is capable of becoming. Ali is at which of the following need defined by Maslow?

► Self-actualization ► Safety ► Social ► Esteem

152- Tax revenue is one of the significant resources of the city government, in which type of resource category tax revenue falls?

► Human resources ► Financial resources ► Physical resources ► Information resources

153- PEL intelligently took the timely decision to initiate the production of split ACs, through which it was successeded in maintaining its position in the local market. This decision by PEL is considered as:

► Effective



► Efficient ► Workable ► Feasible

154- During which of the following era, the concept of bureaucracy within organizations had emerged?

► Pre-classical era ► Classical era ► Quantitative era ► Contemporary era

155- Importance of workforce employed in an organization was first recognized during: ► Pre-classical era ► Classical era ► Behavioral era ► Contemporary era

156- In order to ensure work efficiency, F. Taylor suggested that appropriate number of workers should be selected cautiously prior to work assignment to them. In which of the following category of POLCA this proposal will be incorporated?

► Organizing ► Leading ► Controlling ► Assuring

157- In order to maintain proper check & balance, utility stores manage their inventory on regular basis. This concept of inventory management is an illustration of:

► Scientific management ► Behavioral management ► Management science ► Operation management (not confirmed)

158- In which of the given situation probabilities are objective? ► Certain situations ► Uncertain situations ► Ambiguous situations ► Indefinite situations

159- When routine situations occur management usually tends toward: ► Crisis decision making style ► Programmed decision making style ► Opportunity decision making style ► Non-programmed decision making style

160- Manager gathers, organizes & arranges all sort of information either from external or internal sources while performing the role of:

► Spokesperson ► Leader ► Negotiator ► Monitor

Ref : The monitor seeks internal and external information about issues that can affect the organization.

161- Selection of students in the admission process of university is an illustration of:



► Structured decisions ► Ill-structured decisions ► Programmed decisions ► Non-programmed decisions

162- Hospitals have well structured procedures to admit the patients, hence are: ► Structured decisions ► Programmed decisions ► Ill-structured decisions ► Non-programmed decisions

163- Government took immediate steps to initiate the rehabilitation work for the effected people of destructive earthquake of Oct 8, 2005. This initiative of government was recognized as:

► Structured decisions ► Ill-structured decisions ► Non-programmed decisions ► Programmed decisions

164- “One in the hand is better than the two in the bush” This proverb is explaining which of the following model?

► Satisficing model ► Optimal model ► Rubbish bin model ► Rational model

165- Which of the element of SWOT analysis is most useful in developing competitive advantage of a firm? ► Strength ► Weakness ► Opportunity ► Threat

Ref: A threat is an environmental condition that offers significant prospects for undermining an organization’s competitive situation.

166- The degree to which decision makers and others, who will be affected by the implementation of the alternative, are willing to support is called:

► Acceptability ► Sustainability ► Morality ► Accountability

167- The extent to which an alternative can be accomplished within related organizational constraints such as time, budgets, technology and policies is called:

► Reversibility ► Sustainability ► Feasibility ► Acceptability

168- Which of the following is NOT one of Fredrick Taylor's four principles of management? ► Avoid cooperation with workers ► Scientifically select and then train workers ► Divide work and responsibility ► Study tasks scientifically and develop best method to perform it



169- LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing

► Liaison ► Leader ► Disseminator ► Spokesperson

170- Ali is a Branch Manager at Mutual Saving Bank. If he is an average middle manager, which of the following management activities is he likely to spend the greatest amount of time?

► Planning ► Controlling ► Leading ► Organizing

171- Which of the following acts as an unambiguous measure of the effectiveness of a business organization?

► Efficiency ► Employee satisfaction ► Increased revenues ► Profits

172- Manager's interpersonal skills are known as: ► Understand and motivate others ► Coordinate interests and abilities ► Use necessary tools and procedures ► Establish the right connections

173- The managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► Planning, organizing, commanding, coordinating and controlling

174- According to Maslow's hierarchy of need, a healthy work environment is an example of which of the following need?

► Physiological ► Esteem ► Safety ► Social

175- Which of the following management perspective focuses on decision making, economic effectiveness, mathematical models and use of computers?

► Knowledge management ► Total quality management ► Marketing management ► Quantitative management

176- Daimler- Benz, an automobile manufacturer use realistic computer simulations to study collision damage to cars. These simulations give them precise information and avoid the costs of crashing so many test cars. Which of the following approach of management is helping them in reducing their cost?



► Management science ► Operations management ► Total quality management ► Contingency perspective

177- Mega environment is also called: ► Open environment ► Close environment ► Flexible environment ► General environment

178- Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called:

► Internal environment ► External environment ► The task environment ► The mega environment

179- Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called:

► The socio-cultural element ► The international element ► The economic element ► The legal-political element

180- The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as:

► Ethical responsibility ► Social responsibility ► Social obligation ► Social responsiveness

181- A choice made from two or more alternatives is called: ► Support ► System ► Network ► Decision

182- Many decisions fail after the final choice because of the occurrence of which of the following? ► Decision criteria weights were incorrect ► People affected failed to accept the solution ► Satisficing occurred ► Choice was wrong

183- When an organization encounters a serious problem which needs to be solved immediately, it is called:

► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem

184- As managers move toward the organizational hierarchy, problems are more likely to become which of the following?



► Well-structured ► Ill-structured ► Programmed ► Non-programmed

185- Usman authorized an additional $100,000 for the production of the new product. The cost of the new product seems to be increased far beyond what was planned or even forecasted. However, Usman continues to support the project. He is engaged in which of the following?

► Availability heuristic ► Representative heuristic ► Escalation of commitment ► Optimal decision making

186- Which of the following refers to the concentration of decision authority at the top levels of the organizational hierarchy?

► Decentralization ► Departmentalization ► Centralization ► Formalization

187- In which of the following conditions forecasting is considered to be the most accurate? ► Try to predict non-seasonal events ► Complex forecasting methods are used ► The environment is rapidly changing ► More people are involved in the process

188- Which of the given element of an organization is supposed to perform to achieve the organizational goals?

► Government ► Customers ► Shareholders ► Workforce

189- Which of the following is the important point of Deming’s' philosophy? ► Collaboration among the members ► Achievement of Goals ► Well defined purpose ► Reduction of resource wastage

190- It was estimated by the chief engineer that the bridge will be accomplished within 3 years, whereas, the construction of bridge was completed at the end of year 2. Therefore, the construction of bridge is labeled as:

► Effective plan ► Targeted accomplishment ► Efficient completion ► Controlled resources

191- Increased importance of TQM gave emergence to the concept of employee empowerment that has made the ________ skill category mandatory for all managerial levels.

► Conceptual ► Interpersonal ► Technical



► Human 192- ‘Break-even Analysis’ is a means of earning profitable operations of the business through concrete

calculations. Therefore, it falls under: ► Scientific management ► Behavioral management ► Management science ► Operation management

193- Which of the following management style is based on the universal perspective of management that describes one best approach to be adopted?

► All of the given options ► Classical management ► Behavioral management ► Quantitative management

194- How suppliers can generally influence the organizational activities? ► Impose environmental constraints ► Compel tariffs on the final goods ► Enforce use of specific technology ► Slow down the production process

195- In order to identify the most efficient path for execution of activities, managers' use: ► Linear programming ► PERT chart ► GANTT chart ► Scenario analysis

196- Which of the resource allocation technique gives more emphasis to allotment of time? ► Budgeting ► Scheduling ► Break even analysis ► Linear programming

197- All of the following are the parts of organization’s external environment, EXCEPT: ► Organizational cultures ► Target customers ► Company competitors ► Performance regulators

198- WTO appears to play an important role in monitoring and promoting: ► Provincial trade ► Global trade ► Regional trade ► National trade

199- Which of the following is the basic rule of brainstorming? ► Criticism is not allowed ► Ideas should be radical ► Improvement of ideas is encouraged ► Involvement of experts is mandatory

200- As managers move towards the organizational hierarchy, problems are more likely to become which of the following?



► Well-structured

► Ill-structured

► Programmed

► Non-programmed

201- Programmed decisions minimize the need for managers to:

► Act alone ► Make the same decision

► Exercise discretion

► Do nothing

202- All of the following are the assumptions of rational decision making EXCEPT:

► Alternatives are known

► Possible outcomes known

► Optimal decision is possible

► Information is unknown

203- A situation in which manager can make an accurate decision is called: ► Certainty

► Uncertainty

► Risk

► Factual 204- Systems that are not influenced by and do not interact with their environment are :

► Open systems

► Close systems


► Social systems

205- When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called :


► Discipline



206- Which type of managerial skill refers to the ability to analyze and diagnose complex situations?

► Problem-solving

► Interpersonal ► Conceptual

► Technical 207- Controlling contingent situation comes under which of the following roles?

► Spokesperson

► Monitor



► Leader

► Disturbance handler

208- All of the following are values of studying management EXCEPT:

► Recognizes the important role that management and managers play in society

► Provides essential knowledge to be effective in managerial positions

► Gives you insight into your personality and behavior

► Gives insight into the way that organizations work

209- The role that involves symbolic nature duties is called:

► Interpersonal role

► Managerial role

► Decisional role

► Informational role

210- To motivate the employees a manager should give them:

► Monetary Incentives

► Promotion

► Appreciation certificates


211- Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in:

► Planning

► Organizing

► Leading

► Controlling

212- Jamshed is the CFO at Mutual Saving Bank. According to research studies, which management activities are likely to take up the greatest amount of his time?

► Planning

► Organizing

► Controlling

► Leading

213- Asim assigns Khalid a project to be completed by the end of the month and then

holds periodic meetings with him to review his progress. Which of the management functions Asim is performing?

► Controlling

► Organizing

► Planning

► Leading

214- The success of the business can be judged through:

► Customer satisfaction



► Achieving of Organizational Goals

► Cost price reduction


215- All of the following are the Characteristics of an organization. EXCEPT:

► People

► Product

► Purpose

► Structure

216- Which one of the following is the example of organization?

► Hospitals

► Colleges

► Factories


217- The science which studies the nature of things, particularly values and ethics is called:

► Anthropology

► Philosophy

► Economics

► Political sciences

218- The course which studies the values and ethics is called: ► Philosophy

► Behavioral science

► Economics

► Psychology

219- Systems that interact with their environment dynamically are called:

► Close systems

► Open systems


► Social systems

220- Field of management that focuses on designing and implementing computer based information systems for use by management is called:


► Principles of management

► Operations management

► Management information system

221- All of the following are said to be the early advocates of Behavioral viewpoints EXCEPT:

► Robert Owen

► Hugo Munsterberg

► Mary parker Follett



► Max Weber

222- When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called:




► Discipline

223- EMU is abbreviation of:

► Economic and Monetary Union

► European and Monetary Union

► English Monetary Union

► European English Monetary Union

224- The primary responsibility is to operate the business in the best interests of:

► Suppliers

► Distributes

► Consumers

► Stakeholders

225- Which of the following is NOT one of Fredrick Taylor's four principles of management?

► Avoid cooperation with workers ► Scientifically select and then train workers ► Divide work and responsibility ► Study tasks scientifically and develop best method to perform it

226- Which of the following is called an input to an organizational system? ► Employees ► Products ► Services ► Customers

227- A retail clothing store manager who estimates how much to order for the current spring season based on last spring’s outcomes is operating under what kind of decision-making condition?

► Seasonal ► Risk ► Uncertain ► Certain

228- Choosing the best alternative is relatively achieved soon after: ► Identifying the problem ► Defining maximum alternatives ► Listing the criteria for evaluation



► Assessing each choice against the criteria 229- The supplier failed to deliver papers required by the college during final exams in

time. The secretary was sent in emergency to Urdu Bazar to purchase papers so that the exams would be conducted within time. This is categorized as:

► Well-structured ► Routine activity ► Programmed ► Non-programmed (page-44)

230- All of the following are requirements for successful value chain management EXCEPT ► Coordination and Collaboration ► Continuous Process Improvement ► Organizational Processes ► Technology Investment 231- An individual's belief that he or she is capable of performing a task is called: ► Self esteem ► Self direction ► Self efficacy ► Self confidence 232- The most important point of Prof. Edward Deming’s Philosophy was: ► Achieving the Goals ► Consistency of Purpose ► Wastage of the resources should be minimized ► Collaboration among the members 233- LG and Sony electronics agreed to cooperate on developing new technologies. Representatives

from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing?

► Liaison ► Leader ► Disseminator ► Spokesperson 234- Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for

next month. He spent his day in: ► Planning ► Organizing ► Leading ► Controlling 235- Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical 236- Munsterberg is considered to be the father of ________ psychology. ► Clinical ► Industrial ► Behavior ► Theoretical 237- Two major characteristics of open system are : ► Negative entropy and synergy



► Positive entropy and synergy ► Entropy and synergy ► Anthropology and synergy 238- In Europe today banks and insurance companies are linking up in an effort to market a wide array

of financial products that each would have trouble selling on its own. They are practicing which of the following concept?

► Transformation ► Entropy ► Negative Entropy ► Synergy 239- Few years ago, employees of a international company took wages cuts to help the firm offset large

losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior?

► Unethical ► Socially responsible ► Ethical ► Socioeconomic 240- Under which of the following approach, managers impose and enforce rules fairly and impartially

and do so by following all legal rules and regulations. A manager using this theory would decide to provide the same rate of pay to individuals who are similar in their level of skills, performance and gender?

► Integrative social contracts ► Right view of ethics ► Utilitarian view of ethics ► Theory of justice of ethics 241- Only employees with top-secret clearance may enter the sealed room, is an example of which of

the following? ► Rule ► Procedure ► Policy ► Plan 242- Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on

the long run and looks for creative solutions. He prefers which of the following styles of decision making?

► Analytic ► Conceptual ► Directive ► Behavioral 243- The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at

the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision?

► Maximizing ► Satisficing ► Risky ► Optimal 244- All of the following include in the definition of planning EXCEPT: ► Defining organization’s objectives or goals ► Establishing an overall strategy for achieving objectives or goals ► Allocating resources and developing a chain of communication ► Developing a hierarchy of plans to integrate and coordinate activities



245- Mission Statement of Johnson & Johnson is: “We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products” This statement shows which of the following attributes of mission statement?

► Location ► Customers ► Self concept ► Desired public image 246- When objectives are not written down or rarely verbalized, and the planning is general and lacks

continuity, which one of the following type of planning is used? ► Environmental planning ► Economic planning ► Informal planning ► Formal planning 247- In those organizations where formal planning did not lead to higher performance, the culprit may

be which of the following? ► Employees ► Marketing plan ► Management ► Environment 248- Which of the folowing is the set of strengths, characteristics and qualities including skills,

technologies or resources that distinguish a firm from its competitors? ► Scope ► Distinctive Competency ► Resource deployment ► Effective strategy 249- A skill and capability that does not enable an organization to choose and implement strategies that

support its mission is called its: ► Strength ► Weakness ► Opportunity ► Threat 250- ABC Company is in the process of buying a smaller competitor and incorporating that company's

resources into his business. This is an example of which of the following types of strategies? ► Merger ► Stability ► Retrenchment ► Acquisition 251- Few years before Polka was a leading brand of ice-cream in Pakistan. Than it was purchased by

Walls and all its products were replaced with “Walls” name. Here "Walls" adopted which of the following strategy?

► Merger ► Vertical integration ► Acquisition ► Horizontal integration 252- In BCG matrix which of the following businesses have only a small share of a quickly growing

market? ► Star ► Dogs ► Cash cow ► Question mark



253- Which of the following is NOT a strategy implementation step? ► Define strategic tasks ► Develop implementation agenda ► Develop mission and goals ► Assess organizational capabilities 254- The degree to which tasks in an organization are divided into separate jobs is called: ► Centralization ► Span of control ► Chain of command ► Work specialization 255- While making a business plan an entrepreneur cannot conduct market research until he: ► Develops legal plan ► Develops insurance plan ► Writes cover letter ► Chooses product or service 256- Which of the following is the set of elements that can be used to configure an organization? ► Organization structure ► Organization design ► Organization chart ► Organization rotation 257- An owner of an organization hires a sales representative to market his products. He gave power to

sale representative to make certain decision. He has been given: ► Responsibility ► Span of control ► Authority ► Accountability 258- What kind of departmentalization would be in place in a government organization where different

public service responsibilities are divided into activities for employers, children, and the disabled? ► Product ► Geographic ► Outcome ► Customer 259- Identify the organizational design process which has a potential weakness that, managers will not

be able to provide necessary leadership and support? ► Decentralization ► Departmentalization ► Chain of command ► Span of control 260-Today the concepts of Unity of Command, Authority and Responsibility are less important because

of which of the following? ► Organizational structure ► Centralization and decentralization ► Employee’s Empowerment and Information Technology ► Departmentalization 261- A structure that is characterized by narrow span of management and many hierarchical levels is: ► Tall Structure ► Flat Structure ► Matrix Structure ► Divisional Structure



262-Which of the following is a weakness of a simple structure? ► It relies on one person ► It is not flexible ► It is expensive ► There is unclear accountability 263-Which of the following is a contemporary organizational structural design? ► Functional ► Divisional ► Learning ► Simple 264- Which type of organizational entity is more of an organizational mind-set than a structured design? ► Matrix ► Boundaryless ► Functional ► Learning 265- Which of the following creates the “Dual Chain of Command?” ► Team based and Project Structure ► Functional and Simple structure ► Project and matrix Structure ► Simple and matrix Structure 266- An unsatisfied need creates which type of emotion? ► Anxiety ► Tension ► Drive ► Pressure 267- People who want to exert more power often engage in which of the following activities? ► Visionary leadership ► Reward power ► Office politics ► Charismatic training 268- At Sony (an electronics manufacturer) a special team was selected to work out a marketing plan for

its newest product, a voice-activated DVD player, that uses voice recognition commands instead of control buttons. During their most recent meeting, there was a conflict between a design manager and a marketing representative about whose responsibility it was to draft the marketing plan. Several members of the team got into a shouting match with one another. This team seems to be at which of the following stages of group development?

► Conflict ► Forming ► Norming ► Storming 269- A specific group of accountants at an accounting firm that meets regularly to develop better

auditing procedures for the firm can be referred as which of the following? ► Task force ► Functional team ► Cross-functional team ► Virtual team 270- It is most appropriate to use oral communication when you have to communicate: ► A monthly report to the CEO on company performance ► An impersonal message to a group of people



► A lengthy welcoming message to a new salesperson ► A brief, time sensitive personal massage 271- Atif just received the news that he has received the promotion for which he has been waiting for

two years. He is ecstatic. Every communication for the rest of the day will be affected by which of the following?

► Filtering ► Emotions ► Language ► Nonverbal cues 272- Which of the following is a process that involves managers from all parts of the organization in the

formulation of strategic goals? ► Strategic organizing ► Strategic management ► Strategic positioning ► Strategic planning 273- Which of the following is the obligation or expectation to perform a duty? ► Responsibility ► Unity of command ► Chain of command ► Span of control 274- Which one of Fayol’s 14 principles of management helps preserve the concept of a continuous line

of authority? ► Unity of demand ► Unity of command ► Demand structure ► Continuous demand 275-Mr. Kamran is a manager at virtual university of Pakistan. His responsibilities include developing a

organization-wide marketing strategy that plays on the synergies between institute’s offered Programs in order to drive increased no. of students. Kamran is a:

► Middle manager ► First-line manager ► Top manager ► Non-managerial 276- Which of the following was created by the unification of 12 countries in Europe? ► European Common Market ► European Union ► Western European Alliance ► Trans-European Market 277- Motivation is the result of interaction between which of the following? ► Efforts and situation ► Employee and manager ► Efforts and intention ► Individual and situation 278- Which of the following are the hygiene factors? ► Fringe benefits, recognition and motivation ► Achievement, responsibility and growth ► Friendship groups, working conditions and responsibilities ► Company policies, working conditions and salary 279- Which of the following is an example of body language? ► Eye contact ► Style of dress



► Facial expressions ► All of the given options 280- What is the basic assumption of situational approaches to leadership? ► Increasing worker job satisfaction through consideration behavior will get leaders the best results ► Initiating structure for employees by telling them what to do and how to do. ► The appropriate leadership style varies from one set of circumstances to another ► Effective leaders possess certain traits that are situation specific

281- Which of the following statement is NOT true for productivity? ► Productivity is a major goal in virtually every organization ► For individual companies, increased productivity means a more competitive cost structure ► Productivity is a composite of people and operations variables ► Productivity can be improved by dealing with large number of suppliers 282- All of the following are primary management functions EXCEPT: ► Setting goals ► Hiring employees ► Monitoring activities ► Motivating employees 283-Which one of the following is explaining the Entrepreneur in the best way? ► Goals Setter ► Decision Maker ► Communicator ► Initiator 284-The success of the business can be judged through: ► Customer satisfaction ► Achieving of Organizational Goals ► Cost price reduction ► All of the given options 285-LG and Sony electronics agreed to cooperate on developing new technologies. Representatives

from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing?

► Liaison ► Leader ► Disseminator ► Spokesperson 286- Determining the tasks to be accomplished, how the tasks are to be grouped and who is

responsible for the various tasks is known as which of the following processes of management? ► Planning ► Organizing ► Leading ► Controlling 287- Which level of management is responsible for making organization wide decisions and

establishing the plans and goals that affect the entire organization? ► Non managerial staff ► Top management ► Middle management ► First-line management 288- Henry Fayol described principles of management in the form of: ► 11 points ► 12 points ► 14 points



► 15 points 289-When management provides orderly personnel planning and ensures that replacements are

available to fill vacancies, it is called : ► Division of work ► Discipline ► Unity of command ► Stability of tenure of personnel 290-The father of industrial psychology is: ► Robert Owen ► Hugo Munsterberg ► Mary parker Follett ► Max Weber 291- Environment reacts to the output of organization and provides: ► Feed forward ► Input ► Output ► Feedback

292- Which of the following styles of decision making is characterized by individuals who prefer

complete information and consider several alternatives? ► Analytic ► Conceptual ► Directive ► Behavioral 293- The intent of which of the following is to reduce uncertainty by playing out potential situations

under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning 294- Mission Statement of Dow Chemical's is: “To share the world’s obligation for the protection of the

environment.” This statement shows which of the following attributes of mission statement? ► Desired public image ► Customers ► Location ► Self concept 295- Which of the following is an area in the environment that if exploited may generate high

performance for organization? ► Strength ► Weakness ► Opportunity ► Threat 296- Which of the following is a system in which specific performance objectives are jointly determined

by subordinates and their superiors and progress towards objectives is periodically reviewed? ► Management by objective ► Management by resources ► Management by authority ► Management by system 297- Most managers believe that if an MBO (program is to be successful, it must start at: ► Non-managerial level ► Top Level



► Middle level ► Lower level 298- A firm that stops buying supplies from other companies and begins to provide its own supplies,

has diversified through: ► Forward vertical integration ► Backward vertical integration ► Forward horizontal integration ► Backward horizontal integration 299- In BCG matrix which of the following businesses have the largest share of a rapidly growing

market? ► Cash cow ► Question mark ► Star ► Dogs 300- In BCG matrix which of the following businesses have a large share of a market that are not

expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow 301- The degree to which tasks in an organization are divided into separate jobs is called: ► Centralization ► Span of control ► Chain of command ► Work specialization 302- As the number of employees in an organization grows, structure tends to become more: ► Informal ► Centralized ► Decentralized ► Specialized 303- The fact that managers can become experts within their industry is a function of which kind of

departmentalization?

► Product

► Functional

► Process

► Geographical 304- The organization structure in which separate business units are grouped under a manager who is

responsible for performance, strategy and operations is called: ► Outdated structure ► A divisional structure ► Functional structure ► A simple structure 305- “CLEAR” shampoo introduced the first ever anti-dandruff shampoo range for men. Through this

shampoo Unilever is practicing which of the following strategies? ► Focus Strategy ► Differentiation strategy ► Cost leadership strategy ► Emergent strategy



306- What things the Organizations are doing to facilitate an effective wider span of control for their managers?

► Decentralizing management functions ► Increasing inventory levels ► Increasing budget allowances ► Investing in employee training 307- A complex uncertain environment influences an organization toward which of the following? ► Work specification ► Departmentalization ► Decentralization ► Formalization 308- A company's "chain of command" is a part of which process? ► Span of control ► Organizational design ► Formalization ► Work specialization 309- While addressing the organizational design needs of the small organization which of the following

is an important consideration? ► More formalization ► More specialization ► More centralization ► Tall hierarchy of authority 310- Which of the following is an internal state that makes certain outcomes appear attractive? ► Fad ► Desire ► Need ► Fashion 311- Which of the following is the best description of effort? ► The level of willpower towards work ► The measure of intensity or drive ► One's ability to work ► The work required to complete a task 312- Which of the following factor is more important for men than women? ► Opportunity to learn ► Flexibility ► Autonomy ► Convenient 313- According to Maslow, which hierarchy is in proper order from lowest to highest? ► Safety, physiological, esteem, self-actualization, social. ► Esteem, physiological, self-actualization, safety, social ► Self-actualization, physiological, social, esteem, safety ► Physiological, safety, social, esteem, self-actualization

314- According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator? / ► Recognition ► Responsibility ► Advancement 315- According to McClelland's three-need theory, people who are striving for personal achievement

rather than for the trappings and rewards of success have a high: ► Need for achievement ► Need for affiliation ► Need for power


http://vustudents.ning.com/


► Need for sympathy 316- While motivating Professionals which of the following is at the lowest Priority list? ► Challenging Goals ► Money and Promotion ► Appreciation letters ► Job satisfaction 317- Which of the following is NOT an option while motivating low skilled employees? ► Clarity of goals ► Security ► High pay ► Job satisfaction 318- Visionary leaders appear to have all of the following qualities related to effectiveness in their

leadership roles EXCEPT: ► Ability to explain the vision ► Ability to express the vision ► Ability to extend the vision ► Ability to enforce the vision 319- Leaders who guide or motivate their followers toward established goals by clarifying role and task

requirements are using which of the following? ► Charismatic ► Transformational ► Transactional ► Democratic-participative 320- Which of the following group engages in collective work that requires joint effort and generates a

positive synergy? ► Work group ► Work team ► Quality circle ► Functional team 321- All of the following are advantages of oral communication EXCEPT: ► It is easy to use ► It is accurate ► It facilitates feedback ► It can be done with little preparation 322- Which of the following is the process of monitoring activities and correcting any significant

deviations? ► Controlling ► Planning ► Organizing ► Leading 323- Which of the following is NOT a formal group? ► Command groups ► Task forces ► Cross-functional teams ► Business unit alliances 324- Decisions which deal with situations where the factors are fairly structured and occur with some

frequency are called: ► Heuristic decision ► Programmed decision



► Satisficing decision ► Non-programmed decision 325- Which one of the following functions or activities involves in recruiting and placing qualified

personnel needed for the organization so that it may achieve its objectives and goals? ► Planning ► Organizing ► Staffing ► Leading 326- An organized set of behavior that is associated with particular office or position is called: ► Role ► Obligation ► Responsibility ► Function 327- Which of the following is the disadvantage of the Process departmentalization? ► Time consuming process ► Cost of Production is high ► Can be used only with certain type of products ► Duplication of functions across the departments 328- Which of the following are groups defined by the organization's structure, that have designated

work assignments and specific tasks? ► Formal groups ► Informal groups ► Command groups ► Interest groups 329- There are three different approaches to designing control systems. Which of the following is used

primarily in team-based or less bureaucratic types of organizations? ► Market control ► Economic control ► Bureaucratic control ► Clan control 330- Value chain partners are part of which of the following component of Value Chain Management.

► Technical investment ► Leadership

► Coordination and Collaboration

► Planning

331- The process of managing the entire sequence of integrated activities and information about product flow is called:

► Total Quality Management ► Supply Chain Management ► Kaizen

► Value Chain Management 332- Control that prevents anticipated problems is called:

► Feed forward control ► Concurrent control ► Feedback control ► Management control



333- The organizational communication network that uses internet technology and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors is called:

► Intranet ► Extranet ► Videoconference

► E-mail 334- A leader who involves employees in decision making, delegates authority and allows employees to

have direct input into the final decision is using which of the following leadership style?

► Democratic-participative

► Laissez-faire

► Autocratic

► Democratic-consultative

335- According to Fiedler, in moderately favorable situations which of the following leader performs better?

► Structure oriented

► Position oriented

► Production oriented

► Relationship oriented

336- The recent survey depicts that in the opinion of employees the most powerful workplace motivator is:

► Flextime

► Recognition

► Goals

► Salary

337- Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards?

► Expectancy

► Three-needs

► Goal-setting

► Equity

338- According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor?

► Working Conditions

► Salary

► Relationship with supervisor ► Work itself 339- According to Maslow's hierarchy of needs, which needs are predominantly satisfied internally?

► Safety

► Esteem

► Physiological ► social 340- Maslow's hierarchy of needs theory proposes that every person has a hierarchy of:

► Four needs

► Five needs



► Three needs

► Six needs

341- What should a manager do while motivating employees?

► Increase wages and salaries

► Incorporate promotional opportunities

► Recognize individual differences

► Use employee-recognition program

342- An unsatisfied need creates which type of emotion?

► Anxiety

► Tension

► Drive

► Pressure

343- Which of the following is the best description of effort?

► The level of willpower towards work

► The measure of intensity or drive

► One's ability to work

► The work required to complete a task

344- Contemporary organizational design includes all of the following EXCEPT :

► Team based structure

► Matrix structure

► Project structure

► Divisional structure

345- Which of the following is the crucial element of team structure?

► Employee empowerment ► Faster decision-making

► Inexpensive to maintain

► Clear chain of command

346- Which of the following factors influence an organization towards centralization?

► Lower-level managers want a part in decision making

► Environment is complex and uncertain

► Decisions are significant ► Company is geographically dispersed

347- Identify the organizational design process which has a potential weakness that, managers will not be able to provide necessary leadership and support?

► Span of control ► Decentralization

► Departmentalization

► Chain of command

348- An organization that groups activities according to women's footwear, men's footwear, apparel and accessories would use which of the following departmentalization?

► Product ► Customer ► Geographic

► Functional



349- What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employers, children, and the disabled?

► Product ► Geographic

► Outcome

► Customer 350- Which of the following is not among the three perspectives that should be considered in preparing

a business plan?

► Marketing perspective ► Perspective of the entrepreneur ► Investor perspective ► Technical perspective 351- An organization's structure should facilitate which of the following?

► Chain of command

► Necessity of departmentalization

► Achievement of goals

► Span of control 352- In which organizational structure employee have two managers?

► Team

► Learning ► Boundaryless

► Matrix

353- The fact that managers can become experts within their industry is a function of which kind of

departmentalization?

► Process

► Geographical ► Functional ► Product 354- Which of the following is a process by which individuals pursue opportunities, fulfill needs and

wants through innovation, without regard to the resources they currently control?

► Small business ownership

► Innovative Management ► Entrepreneurship

► Privatization

355- First step of strategic management process, the mission, answers which of the following question?

► What business should we be in?

► What is our reason for being in business?

► Who are our customers?

► Who are our creditors?

356- When the hierarchy of organizational goals is clearly defined, it forms an integrated network of goals which is called:

► Hierarchical-link chain

► Means-ends chain



► Weakest-link chain

► Level-level chain

357- Safeguard is an anti-bacterial soap that provides superior longer lasting germ protection. Through this soap Procter & Gamble is practicing which of the following strategies?

► Stability Strategy

► Differentiation strategy

► Emergent strategy

► Cost leadership strategy

358- At the first step of goal setting a manager should:

► Evaluate available resources

► Review organization’s mission

► Write down goals

► Estimate expected benefits

359- Which of the following is a primary benefit of MBO?

► Avoid competition

► Resistance against new entrance

► Improve employee motivation

► Increase resources

360- Which of the following is an area in the environment that if exploited may generate high performance for organization?

► Strength

► Weakness

► Opportunity

► Threat 361- A skill and capability that does not enable an organization to choose and implement strategies that

support its mission is called its:

► Strength

► Weakness

► Opportunity

► Threat 362- Which of the following strategy specifies the range of markets in which an organization will

compete?

► Scope

► Distinctive Competency

► Resource deployment ► Effective strategy

363- Few years ago Nike has problem with inconsistency of goals. The firm was producing high quality shoes but they were not stylish. As a result company lost substantial market share. In this situation which kind of goal was missing?

► Manufacturing goal ► Marketing goal ► Financial goal ► Operational goal



364- Sony has a goal to acquire a firm in the entertainment industry. The goal was realized when Sony bought Columbia picture. It comes under which of the following?

► Strategic goal ► Operational goal ► Tactical goal ► Personal goal 365- Which of the following group technique allows group members to meet together, but also allows

independent thinking?

► Groupthink

► Electronic meetings

► Brainstorming

► Nominal group technique

366- Many decisions fail after the final choice because of the occurrence of which of the following?

► Decision criteria weights were incorrect ► People affected failed to accept the solution

► Satisficing occurred

► Choice was wrong

367- Which of the following term sometimes used to describe picking a course of action that is satisfactory under the circumstances?

► Escalation of commitment ► Satisficing

► Risk

► Bounded rationality

368- Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on the long run and looks for creative solutions. He prefers which of the following styles of decision making?

► Analytic

► Conceptual ► Directive

► Behavioral 369- The decision-making model consists of four styles: directive, analytic, behavioral and _______.

► Conceptual ► Intuitive

► Group interaction

370- "Whenever possible, we promote from within" is an example of which of the following?

► Rule

► Procedure

► Policy

► Plan

371- A large chemical company not only disposes of all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following?

► Social responsibility

► Social obligation

► Moral obligation



► Social responsiveness

372- Which of the following approaches recognize differences among organizations and categorizes variables that affect an organization's performance?

► Process approach

► Contingency approach

► Function approach

► System approach

373- Giving prestigious job titles would be one way to satisfy people’s need for :

► Esteem

► Belongingness

► Self-actualization

► Safety

374- “Specialization increases output by making employees more efficient” it is called:


► Authority

► Scalar chain

► Order 375- Henry Fayol described principles of management in the form of:

► 11 points

► 12 points

► 14 points

► 15 points

376- Which of the following functions or activities involve recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?

► Planning

► Organizing

► Staffing

► Leading

377- An organized set of behavior that is associated with particular office or position is called:

► Role

► Obligation

► Responsibility

► Responsibility

378- The person who maintains network of connection outside the organization to obtain information is called:

► Entrepreneur ► Disseminator ► Spokesperson

► Liaison

379- Ali has a job that pays him well, he desires to make a contribution to the organization, and he has an active social life. His desire is to become all that he is capable of becoming. Ali is at which of the following need defined by maslow?

► Self-actualization

► Safety



► Social ► Esteem


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