MGT162Fundamentals Of Management

INTRODUCTION

Establishment of postal services first in the Straits Settlements (Penang, Melaka and Singapore)

Fees were collected when letters handed in at Pos Office.

Indian stamps overprinted with crown

Straits stamps overprinted with dollars and cent

Postal Service known as Jabatan Perkhidmatan Pos (19th

century) – Pos Malaysia Berhad (21st century)

EXECUTIVE SUMMARY

Malaysia’s premier postal service provider

Restructed in 1992 - from governmental owned to business corporation

Provide postal and related services, transport logistics, printing and insertion, counter collection and payment agency services for a range of financial transactions.

Multi-services – payment of PTPTN – road tax - car insurance etc

PLANNING

• To be the trusted leader in the delivery of integrated physical and digital solutions.

• To deliver excellent customer experience and convenience in the areas of communications, logistics, financial services and supply chain solutions at the highest level of reliability and integrity.

• To provide quality, reliable, timely and innovative solutions to their customers.

ORGANIZATION CHART

CEO

Dato' Iskandar Mizal B. Mahmood

Human Resource Manager

Fikri Ahmad

Transportation

Mohd Azri Hashim

Facilitation

Hisham Zuhdi

Marketing Manager

Raja Noh Izah

Corporate Communication

Manager

Dato’ Rohaiza Hashim

Internal Audit

Harleim Mohd Nor

MOTIVATION

Self-actualization

Esteem

Social

Safety

Physiological

- needs for self-image & self-respect

- needs for companionship

- employee get benefit from company

- basic needs

- realize one’s potential, individual development

LEADING

• explain work procedures and interested in performance.

• Example : always commited and update policies and principles according to the latest guidelines and best practices.

Job-centered

• Leaders develop cohesive/organized work groups and ensure employee satisfaction.

• Example: corparate events- Hari Raya Open House, National Labour Day Celebration

Employee-centered

CONTROLLING

• Specific check points that must be succesfully passed before an activity proceeddfurther.

• Example : postman send the things and letters at home .

• Controlling take s place after an action is complete.

• Pos malaysia settle problem when customer inform that their things and letter not receive.

• Control take place while work activity is in progress.

• Example : re-post the things or letters when the address is wrong

• Control that focuses on preventing anticipated problem before they arise

• Example : separate things or letters by states or district

Feedforward control (pre-

action control)

Concurrent control

(steering control)

Screening control (yes

or no control)

Post –action control

(corrective control)

COMMUNICATION

Interpersonal communication

Oral / Spoken

-All forms of spoken

information

Written

-Communicate using letters or

written documents

Non Verbal

-Known as non-language response

Technological

-Use an electronic devices as the

medium

CONCLUSIONS

● monopoly player in the national postal industry.

● has been strategizing operations – compete directly & indirectly – domestic & international

● through years – grown from strength to strength -from postal services provider - becoming a dynamic communications, financial services and supply chain solutions provider.