MGT100 Organization and Management

Topic ITopic I

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Topic I Introduction to Organization and

Management• ContentContent

– General view of topic IGeneral view of topic I– Introduction to organizationIntroduction to organization– Introduction to managementIntroduction to management– Summary Summary

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General view of topic I

• Aims of the topicAims of the topic– Creating an awareness of the nature Creating an awareness of the nature

and scope of managerial workand scope of managerial work– Introducing some different Introducing some different

perspectives used to describe the perspectives used to describe the management of complex management of complex organizations organizations

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General view of topic I

• The development of ManagementThe development of Management– Scientific/Organizational ManagementScientific/Organizational Management– Behavioral ManagementBehavioral Management– Quantitative/Operational ManagementQuantitative/Operational Management– System ManagementSystem Management– Contingency ManagementContingency Management– Total Quality Management (TQM)Total Quality Management (TQM)– Learning Organization/Core competenceLearning Organization/Core competence

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Introduction to Organization

• The definition of organizationThe definition of organization• Characteristics of organizationCharacteristics of organization

– Distinct purposeDistinct purpose– Deliberate structureDeliberate structure– people people

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Introduction to Management

• The definition of managementThe definition of management– Effectiveness: doing the right thingsEffectiveness: doing the right things– Efficiency: things are done right Efficiency: things are done right

• The four management functionsThe four management functions– PlanningPlanning– OrganizingOrganizing– Leading Leading – Controlling Controlling

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Introduction to Management

• The process of managementThe process of management

Planning

Leading

Controlling Organizing

Resources

•Human•Financial•Raw materials•Technological•Information

Performance

•Attain goals

•Products•Services•Efficienc

y•Effective

ness

Management Functions

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Introduction to Management

• Management typesManagement types– Vertical differencesVertical differences

• Top managersTop managers• Middle managersMiddle managers• First-line managersFirst-line managers

– Horizontal differencesHorizontal differences• Functional managersFunctional managers• General managersGeneral managers

Top

managers

Middle managers

First-line managers

Nonmanagerial employees

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Introduction to Management

• What is it like to be a manager?What is it like to be a manager?– Manager activitiesManager activities– Manager rolesManager roles

• Informational rolesInformational roles• Interpersonal rolesInterpersonal roles• Decisional rolesDecisional roles

– Manager skillsManager skills• Conceptual skillsConceptual skills• Technical skillsTechnical skills• Human skillsHuman skills

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Introduction to Management

• Management and the new Management and the new workplaceworkplace– Forces on organizationsForces on organizations– New management competenciesNew management competencies– Turbulent time: managing crises and Turbulent time: managing crises and

unexpected eventsunexpected events

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Summary

• Organizations operate within varying and Organizations operate within varying and rapidly changing environments and are rapidly changing environments and are important to each of us individually and important to each of us individually and to the fabric of society collectivelyto the fabric of society collectively

• Business is an open system—it Business is an open system—it transforms resource inputs from the transforms resource inputs from the environment into product outputs—environment into product outputs—therefore it must be responsive to what is therefore it must be responsive to what is happening around it; which may result in happening around it; which may result in changes to management activities and changes to management activities and rolesroles

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