mgt 4310 individual differences week 2. objectives examine how individuals differ in the work place...
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Mgt 4310Mgt 4310
Individual DifferencesIndividual Differences
Week 2Week 2
ObjectivesObjectives
Examine how individuals differ in the work Examine how individuals differ in the work placeplace
Explain the competing values frameworkExplain the competing values framework Examine why it is important to identify Examine why it is important to identify
your personal differences and to understand your personal differences and to understand how these differences may affect your how these differences may affect your employees or you as a manger. employees or you as a manger.
Our personal theories Our personal theories determine what we see and determine what we see and
how we acthow we act
Competing Values Framework of Competing Values Framework of LeadershipLeadership
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Human Relations Open Systems
Internal Process Rational Goal
Human Relations Model
Internal Process Model Rational Goal Model
Open Systems Model
Focus on employees-morale-needs-openness
Participative decision makingTraining
Focus on control systems-bureaucratic-tight rules-centralized control-documentation
Focus on productivity and efficiency- lots of planning-setting goals-competitiveness
Focus on change-growing the organization-innovation-being responsive
Competing Values Framework Competing Values Framework RolesRoles
Open-Systems Model
Cooperative,
Team-Oriented Style
Quinn'sRoles.
The Positive and Negative The Positive and Negative ZonesZones
Competing Values ModelCompeting Values Model
Greatest strength can be transformed Greatest strength can be transformed into the greatest weaknessinto the greatest weakness
Master managers analyze the Master managers analyze the situation and balance the competing situation and balance the competing values values
Personality DifferencesPersonality Differences
The Big 5:The Big 5:
– Extraversion: sociable, friendlyExtraversion: sociable, friendlyExtraverts versus introverts Extraverts versus introverts
– Neuroticism: experience negative affect, Neuroticism: experience negative affect, view the world negativelyview the world negatively
– Agreeableness – get along well with Agreeableness – get along well with othersothers
Personality DifferencesPersonality Differences
The Big 5:The Big 5:
– Conscientiousness: high self-discipline, Conscientiousness: high self-discipline, careful persevering careful persevering
– Open to Experience: broad range of Open to Experience: broad range of interests, will take risks, open to interests, will take risks, open to experienceexperience
Personality DifferencesPersonality Differences
Locus of ControlLocus of Control– Belief in one’s ability to control one’s Belief in one’s ability to control one’s
situation/lifesituation/life Internals versus ExternalsInternals versus Externals
Self-MonitoringSelf-Monitoring– The extent to which one is attuned to/or cares The extent to which one is attuned to/or cares
about how one presents one’s self to othersabout how one presents one’s self to others
Personality DifferencesPersonality Differences
Self-EsteemSelf-Esteem– Belief in ones abilities and self-worthBelief in ones abilities and self-worth
Type A and BType A and B– Type A’s highly competitive, have a Type A’s highly competitive, have a
strong sense of urgency, impatient and strong sense of urgency, impatient and hostilehostile
– Type B’s are more relaxedType B’s are more relaxed
Personality DifferencesPersonality Differences
McClelland’s NeedsMcClelland’s Needs
– N Ach – Enjoys challenging but not N Ach – Enjoys challenging but not unachievable tasks, likes to set goals and have unachievable tasks, likes to set goals and have clear feedback, likes to have control over clear feedback, likes to have control over outcomesoutcomes
– N Aff – Enjoys maintaining good relations with N Aff – Enjoys maintaining good relations with others, sensitive to others feelingsothers, sensitive to others feelings
– N Pow – Desires to exert influence over othersN Pow – Desires to exert influence over others
Personality DifferencesPersonality Differences
Skills and abilitiesSkills and abilities– Cognitive IntelligenceCognitive Intelligence– Physical AbilityPhysical Ability
Emotional Intelligence Emotional Intelligence – Understanding and managing one’s own Understanding and managing one’s own
and other’s emotionsand other’s emotions
TaskTask
Drawing on ideas from your pre-Drawing on ideas from your pre-meeting assignment, gather together meeting assignment, gather together a group of about 5 people and a group of about 5 people and develop a representative list of your develop a representative list of your perceptions of: perceptions of: – the qualities and skills essential to a the qualities and skills essential to a
manager’s success in today’s business manager’s success in today’s business worldworld. .