mg&a © marc gold & associates 4101 gautier-vancleave rd. ste. 102 gautier ms 39553 (228)...

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© © Marc Gold & Associates Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Gautier MS 39553 (228) 497-6999 MG&A Introduction to Introduction to Customized Employment: Customized Employment: The new competitive The new competitive edge edge An individualized approach to An individualized approach to providing access to providing access to employment for students and employment for students and adults with significant adults with significant disabilities disabilities

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Page 1: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

© © Marc Gold & AssociatesMarc Gold & Associates4101 Gautier-Vancleave Rd. Ste. 102 4101 Gautier-Vancleave Rd. Ste. 102

Gautier MS 39553 (228) 497-6999Gautier MS 39553 (228) 497-6999

MG&A

Introduction to Customized Introduction to Customized Employment: The new Employment: The new

competitive edge competitive edge

An individualized approach to providing An individualized approach to providing access to employment for students and access to employment for students and

adults with significant disabilitiesadults with significant disabilities

Page 2: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&ACustomized EmploymentCustomized Employment

Individualizing the employment Individualizing the employment relationshiprelationship between employees and between employees and employers in ways that meet the needs of employers in ways that meet the needs of both. both. Based on an individualized determination Based on an individualized determination of the strengths, needs, and interests of of the strengths, needs, and interests of the person with a disability, and is also the person with a disability, and is also designed to meet the specific needs of the designed to meet the specific needs of the employer. employer.

Page 3: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&ACustomization and Complex LivesCustomization and Complex Lives

DisabilityDisability

HealthHealth

PovertyPoverty

HomelessnessHomelessness

Family Family responsibilitiesresponsibilities

Lack of experience Lack of experience or skillsor skills

Low self-esteemLow self-esteem

Cultural issuesCultural issues

Age: youth/maturityAge: youth/maturity

Minority statusMinority status

Lack of educationLack of education

Habits/life routinesHabits/life routines

Lack of Lack of transportationtransportation

Page 4: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A Customized Negotiables from Customized Negotiables from Applicants to EmployersApplicants to Employers

Essential responsibilities as detailed in job Essential responsibilities as detailed in job descriptionsdescriptions

Plus…Plus…

Time, hours, location, etc for work to be Time, hours, location, etc for work to be performedperformed

Support and supervision strategiesSupport and supervision strategies

Productivity and outcome expectationsProductivity and outcome expectations

Page 5: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&ACustomizing a job for an applicantCustomizing a job for an applicant

Customizing a job requires that we look Customizing a job requires that we look into at least five components from the into at least five components from the applicant’s perspective:applicant’s perspective:

1.1. An Applicant’s ConditionsAn Applicant’s Conditions2.2. General Preference/Interest AreasGeneral Preference/Interest Areas3.3. Contributions to be offeredContributions to be offered4.4. Discrete Tasks to be PerformedDiscrete Tasks to be Performed5.5. Specific Employers to be ContactedSpecific Employers to be Contacted

Page 6: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A Customization is for EveryoneCustomization is for Everyone

Ask yourself:Ask yourself:

1.1. Have you ever successfully customized the Have you ever successfully customized the requirements of a job for yourself?requirements of a job for yourself?

2.2. What work conditions would you like to What work conditions would you like to customize for a new job?customize for a new job?

3.3. What are your strongest preferences?What are your strongest preferences?

4.4. What are your best contributions?What are your best contributions?

5.5. What tasks do you do well?What tasks do you do well?

6.6. Is there a particular employer you would like Is there a particular employer you would like to work for?to work for?

Page 7: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&AEveryone Customizes…Everyone Customizes…

Most employees, soon after landing a Most employees, soon after landing a “competitive job” begin subtly customizing “competitive job” begin subtly customizing the features of that job to meet their the features of that job to meet their individual needs.individual needs.

Customized Employment simply seeks to Customized Employment simply seeks to start the process start the process beforebefore the job is the job is developed, in upfront negotiations with developed, in upfront negotiations with employers.employers.

Page 8: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A Customization of the Customization of the employment relationshipemployment relationship

Successful customized employment Successful customized employment requires a “value exchange” -- the value requires a “value exchange” -- the value that an applicant brings in relation to the that an applicant brings in relation to the value that an employer receives.value that an employer receives.

A meaningful employment relationship A meaningful employment relationship results when results when both both parties reach a parties reach a minimal threshold of acceptance of their minimal threshold of acceptance of their negotiables.negotiables.

Page 9: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&AUsing a “Template” StrategyUsing a “Template” Strategy

The The Applicant’sApplicant’s skills, skills, interests and interests and conditions – their conditions – their contributions - for contributions - for employment are employment are presented to the presented to the prospective employer prospective employer for consideration.for consideration.

The The Employer’s Employer’s needs needs provide the basis for provide the basis for the applicant’s the applicant’s contributions to be contributions to be considered as an considered as an overlay or template. overlay or template. A customized job A customized job description can then description can then be negotiated.be negotiated.

Page 10: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&ALining up the templateLining up the template

The applicant’s contributions are considered The applicant’s contributions are considered in relation to the employer’s needs. in relation to the employer’s needs.

The negotiation process involves creating an The negotiation process involves creating an understanding on the part of the employer understanding on the part of the employer that the applicant’s unique contributions that the applicant’s unique contributions are matched to bona fide employer needs are matched to bona fide employer needs much like lining up tasks on a transparent much like lining up tasks on a transparent overlay to an original.overlay to an original.

Page 11: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&ACustomization: More than MatchingCustomization: More than Matching

While good job matching is a necessary While good job matching is a necessary component of customization, customized component of customization, customized employment involves additional employment involves additional components.components.

Customized employment involves Customized employment involves negotiating the essential responsibilities of negotiating the essential responsibilities of the job as well as the employer’s the job as well as the employer’s expectations on behalf of the applicant.expectations on behalf of the applicant.

Page 12: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&ACustomized EmploymentCustomized Employment

Customized employment typically requires Customized employment typically requires both representation and negotiation in both representation and negotiation in order to individualize job descriptionsorder to individualize job descriptions

Page 13: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&ADetermining the DriverDetermining the Driver

The The primary driverprimary driver of customized employment is of customized employment is the the individualindividual. It starts with the person, not the . It starts with the person, not the labor market.labor market.

However, However, employers are a critical secondary driveremployers are a critical secondary driver of customized employment. Their needs allow of customized employment. Their needs allow for negotiations that result in customized job for negotiations that result in customized job descriptions.descriptions.

Page 14: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&AThe critical role of supportsThe critical role of supports

According to the DOL definition of CE, According to the DOL definition of CE, supports must be available to supports must be available to individuals, as necessary, to accomplish individuals, as necessary, to accomplish the contributions to employers. the contributions to employers.

If individuals require on-going, intensive If individuals require on-going, intensive supports, we must assure access to supports, we must assure access to those supports. CE must not have an those supports. CE must not have an “independent performance” threshold.“independent performance” threshold.

Page 15: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A Customized Employment: Fits the applicant Customized Employment: Fits the applicant andand meet employer needs meet employer needs

Carved Jobs: Job descriptions based on tasks Carved Jobs: Job descriptions based on tasks derived from a single traditional jobderived from a single traditional job

Negotiated Jobs: Job descriptions based on Negotiated Jobs: Job descriptions based on tasks derived from a variety of jobstasks derived from a variety of jobs

Created Jobs: Job descriptions based on Created Jobs: Job descriptions based on heretofore unmet needs of the settingheretofore unmet needs of the setting

Micro-enterprises: Small businesses based on Micro-enterprises: Small businesses based on unmet needs of a local marketunmet needs of a local market

Page 16: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A Carved Jobs: Tasks derived from a file clerk Carved Jobs: Tasks derived from a file clerk position to do sorting and filingposition to do sorting and filing

Page 17: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A Example of a Shared, Carved Job: Example of a Shared, Carved Job: Maintaining Maintaining customer database for A/V companycustomer database for A/V company

Page 18: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&ANegotiated job in retail settingNegotiated job in retail setting

Page 19: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A Negotiated Jobs: Performing various jobs within a Negotiated Jobs: Performing various jobs within a music store – set-up, cleaning, etc.music store – set-up, cleaning, etc.

Page 20: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&ANegotiated job in child care: began as a carved jobNegotiated job in child care: began as a carved job

Page 21: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A Created Jobs: Offering delivery in an insurance Created Jobs: Offering delivery in an insurance companycompany

Page 22: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&AMicro-business: Starting a coffee shopMicro-business: Starting a coffee shop

Page 23: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A Components of Customized Components of Customized Employment Employment

Job Seeker ExplorationJob Seeker Exploration

Creating a Blueprint for Job DevelopmentCreating a Blueprint for Job Development

Negotiating with EmployersNegotiating with Employers

Page 24: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A

Do you use thisBrochure?

Share it with:• staff, • partners, • customers,• significant others,• employers,• community

Page 25: MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS 39553 (228) 497-6999 Introduction to Customized Employment: The new competitive

©© Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999

MG&A Overview of Customized Employment Overview of Customized Employment Teleconference SeriesTeleconference Series

Session II:Session II:Discovery and Exploration; the Discovery and Exploration; the foundation of Customized foundation of Customized EmploymentEmployment

November 29th, 2005November 29th, 2005 1:00 – 2:30 PM Eastern Time1:00 – 2:30 PM Eastern Time Ellen Condon & Norciva Ellen Condon & Norciva

ShumpertShumpert

Session III: Session III: Customized Employment Customized Employment PlanningPlanning

December 13th, 2005December 13th, 2005 1:00 – 2:30 PM Eastern Time1:00 – 2:30 PM Eastern Time Melinda Mast & Norciva Melinda Mast & Norciva

ShumpertShumpert

Session IV:Session IV:Representation and Representation and Negotiation on behalf of one Negotiation on behalf of one Job SeekerJob Seeker

January 3rd, 2006January 3rd, 2006 1:00 – 2:30 PM Eastern Time1:00 – 2:30 PM Eastern Time Mike Callahan & Norciva Mike Callahan & Norciva

ShumpertShumpert

Session V:Session V:Engaging EmployersEngaging Employers

January 17th, 2006January 17th, 2006 1:00 – 2:30 PM Eastern Time1:00 – 2:30 PM Eastern Time Rich Luecking & Norciva Rich Luecking & Norciva

ShumpertShumpert