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Evaluating Library Success: An Intrepid Journey into the Exciting World of Library AssessmentFacilitators:Jason LeDuc, Counting OpinionsGreg Morgan, Auckland Libraries

MetLib 2014 1In God we trust; all others must bring data.

W. Edwards DemingIf you cant measure it, you cant manage it.

Robert Kaplan

STATISTICS + STORIES = SUCCESS

New Mayoral emphasis on Data/Metrics

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The Library Super-metric

Does it exist?

NEW Performance Measurement Task Force

To develop standardized measures of effectiveness for widely- offered public library programs and promotes the training for implementation and use of the measures across public libraries.

Ifla.countingopinions.comIn developing Toronto Public Library's current strategic plan we included an international perspective on key library measures to support Toronto's position as a world ranked City.

Specifically open hours per capita, programming per capita and the emerging measures of e-titles and e-circulation were examined. Funding trends beyond North America were helpful context during the recession.

Toronto's role is unique within the Canadian context and international comparators are relevant and useful.

culc.countingopinions.com

canada.countingopinions.com

Library Example

The Top 10 Indicators

Library Example

Performance Indicators

Customers are the reason were in business so the ability to make data-driven decisions and compare satisfaction levels over time is critical.- Jacksonville Public Library

An Emerging Library Trend: Data Analyticslibraries should be leveraging their patron data to make better purchasing decisions and provide more in-depth services. 2011

http://www.freelibrary.org/about/Fels_Report.pdf

http://martinprosperity.org/media/TPL%20Economic%20Impact_Dec2013_LR_FINAL.pdf

Library Example

Measuring Library EffectivenessLibrary Example

Strategic Planning Towards Implementing the Balanced Scorecard

http://www.countingopinions.com/pireports/report.php?f973ed644dc79f94e66208bc034e9dfchttp://www.countingopinions.com/pireports/report.php?cb5433f1b2ca70b33f6a9bf728727074http://www.countingopinions.com/pireports/report.php?93056c1ede14dd3dcb2a892292b8e2aahttp://www.countingopinions.com/pireports/report.php?d173bc32619acaf337da7dd247f6ab5e