method overview
DESCRIPTION
Method to use for GTN projectTRANSCRIPT
Module Overview
Users / Personas / Scenarios / Reference Model
2
Optimized Desktop Strategy
TS RemoteClient
VirtualizedApplications
Virtual DesktopInfrastructure (VDI) or Blade PC
Rich Client
Distribution
Strategy
Personas
Managed Client
Infrastructure
Strategy
1 2 3 4Scenarios, Workloads and
Capabilities
Important Concepts Explained
PersonasPersonas are archetype users which represents a group of employees within the organization. Each Persona has a distinct set of characteristics.
Important Concepts Explained
ScenarioA Scenario describes the way an activity can be executed in the future, using new technology.
Important Concepts Explained
Reference ModelThe Reference Model helps in translating the end users requirements into the appropriate technical solution.
Personas
7
Optimized Desktop Strategy
TS RemoteClient
VirtualizedApplications
VDI or Blade PC
Rich Client
Distribution
Strategy
Personas
Managed Client
Infrastructure
Strategy
1 2 3 4Scenarios, Workloads and
Capabilities
Persona definitionPersonas are archetype users which represents a group of employees within the organization.
Each Persona has a distinct set of characteristics.
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Persona Characteristics
Bound to procedures and guidelines
High level of flexibility
Autonomy• Level of autonomy in the
daily routines
Desk-bound or deskless
Mobile, connected, and working everywhere
Mobility• Where is the job executed? • What devices are being
used?• What’s the Persona’s attitude
towards working anywhere/anytime
Task worker, no project-based
teams
Collaboration leader with three or more teams
Collaboration Needs• Percent of time working on a
team• Frequency of collaboration
tool use• Geographic distribution• Managing document versions
High
High
High
Low
Low
Low
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Current appreciation
Persona’s current profile Description
Innovation adoption behavior
Opportunities Challenges and facts
Solution Benefits
Persona Anatomy
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Contoso Company Persona Type Overview
KARIM JOHAN
RENATE MARIO
Persona Profile Description
Karim Task Call Center Employee
Johan Office Project Manager
Renate Mobile (1) Executive
Mario Mobile (2) Sales
60 percent
20 percent
10 percent
5 percent
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Segment Workforce in Personas in Four Steps1. How mobile is this user?
Single, alwaysconnected location
Highly mobile, worksboth offline and online
2. How much PC usage autonomy does this user have?
Very little autonomy and control over applications and data
Great deal of autonomy and control over applications and data
3. Begin placing user types
Mobile Workers
Senior ExecutiveBusiness ConsultantField SalesRepresentative
Office WorkersHighly independentconnected workers
Task WorkersBank TellerCall Center Associate
Deskless Workers
Retail AssociateNurseManufacturingFloor Manager
Contractor
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Segment Workforce in Personas in Four StepsStep Four. Consider Special Requirements for Some Users
Office WorkersHighly independentconnected workers
Compliance Productivity
All have high autonomy andare always connected
But some have specialcompliance requirements
Mainstream Office Worker
EngineerDesignerArchitect
Office Worker with SpecialRequirements
Financial TraderGovernment WorkerContractor
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Exercise One: Map your Function Types on Personas
Mobile Workers
….
Office Workers…
Task Workers….
Deskless Workers
…..
Contractor
…..
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Exercise Two: Special Requirements
Mobile Workers
….
Office Workers…
Task Workers….
Deskless Workers
…..
Contractor
…..
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Exercise Three: Persona Distribution
Mobile Workers
10 percent
Office Workers25 percent
Task Workers50 percent
Deskless Workers
15 percent
Contractor
20 percen
t
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Exercise Four: Persona Hardware Profile
Mobile Workers
Laptop / tabletSoftphoneSmartphone
Office WorkersDesktopSoftphoneSmartphone
Task WorkersThin Client Softphone
Deskless Workers
SlateSmartphone
Contractor???
Non mobile task worker. This Persona-type represents 60 % of the total number of employees. Their daily activities are highly repetitive. To a large extend the process information in stead of producing it.
Description:For Karim, technology is simply an means to an end. Karim is able to work independent from other colleagues. He works from 9 to 5. He works according predefined procedures and guidelines and isn't actively involved in optimizing his work. In order to change the way Karim works, his way of thinking needs to be changed first.
Current Situation
KARI
MTask Worker
Distribution of Personas
Karim’s Current Profile Mobility Low High Autonomy Low High Collaboration Low High
Willingness to Innovate
Task Worker
Office worker
Mobile Worker
Deskless worker
Personas – an example
Bottlenecks and Facts
Rating current activities
EfficiencyFocus on effective execution of key activities by administrative staff instead of secondary activities.
Reduced costsReduce paper consumption (including print agendas) and the cost of finding information. "Policy conditions? I had to find them on the public internet!”
Employee satisfactionAdministrative burden is perceived as interfering.
Digitization“At Central Purchasing many contracts and RFP documents are stored, often on paper. Contracts are also still being stored on paper. I am a kind of intermediary between two parties (buyer and supplier)."
Communication
“We don’t have a central facility for Conference calls.”
“For each project, there is a separate document with contact details."
It is Karim’s experience that Telecommuting brings increased productivity. The current state of technology doesn’t support it.
OPPORTUNITY
WO
RKPL
ACE
Task Worker
Solution Benefits
.
Hardware profile
Working in teams
Communication and announcements
Communicating
Finding people and expertise
Organizing and executing meeting
Inter-departmental cooperation
Collaborating on documents
Finding documents
Exchanging confidential information
“For reasons unknown you are not authorized to access relevant information”
User Scenarios
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Optimized Desktop Strategy
TS RemoteClient
VirtualizedApplications
VDI or Blade PC
Rich Client
Distribution
Strategy
Personas
Managed Client
Infrastructure
Strategy
1 2 3 4Scenarios, Workloads and
Capabilities
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Scenarios Explained
Scenario description
The storyboard
Cultural and behavioral changes
Rules of engagement
Required IT resources
Required end user skills
Business Benefits explained
Business Benefits Skills IT CapabilitiesRules of engagement
Required Cultural and Behavioral Changes
Future scenario
Storyboard
Smart Meetings
Increased efficiency; shorter meetings.
Increased transparency
Relevant information stored centrally, accessible for the right people.
Accelerated decision making, based on up to date information.
In four steps you can organize, lead, attend a meeting, allocate the meeting’s actions and store all relevant information in a virtual meeting workspace. This helps all participants to effectively prepare the meeting. All participants will have up to date insight in the meeting’s agenda and will work with up to date documentation. The meeting itself can be joined physically or virtually. In a virtual setting the participants will have voice- and video conferencing capabilities readily available.
Creation of meeting workspaces
Adding, changing and deleting meeting workspace content.
Create recurring meetings, using Outlook.
Creating tasks and alerts in Outlook.
Respect people’s time.
When attending a meeting, be prepared.
Keep your electronic calendar up to date. Make your calendar accessible for your colleagues.
Use the meeting workspace to find and share documentation and information.
o Collaboration
o Portals
o Workspaces
o Enterprise Search
o Information Access
o Interactive experience and navigation
This scenario will help you optimizing your meetings. Tasks, meeting minutes, meeting documents are available at your fingertips. All participants can prepare optimally. The meetings will be more structured and will consume less time. Since the meetings can be attended virtually, you can decide on whether to face the traffic jams or not.
Invite meeting participants
On-flight task allocation and producing meeting minutes.
Participants will find their tasks in their mailbox. Status is updated in the meeting workspace.
A meeting location is arranged. This can both be a physical and virtual location. Not all participants need to physically attend.
Initialize a central workspace where all relevant information is stored. This workspace is op to all participants. Participants can add documents, agenda items and others.
Microsoft Reference Model
Distribution Strategy
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Optimized Desktop Strategy
TS RemoteClient
VirtualizedApplications
VDI or Blade computer
Rich Client
Distribution
Strategy
Personas
Managed Client
Infrastructure
Strategy
1 2 3 4Scenarios, Workloads,
and Capabilities
28
Distribution Strategy MappingDevices Platform VDI
Application Virtualization
Remote Access
Security Functionality
Thin Client
Desktop Laptop
Personal
DeviceWindows XP
Windows 7
Virtual Host
Session Manag
erManagement
Streaming
Management
Sequencer
SSL VPN
IP-SEC Based
Disk Encrypt
ion
Smart Card/2F
A
Zero Touch Deployment
Session Portabil
ity
Task Worker o
Office Worker
Mobile Worker o
Deskless
Worker o
Infrastructure
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Optimized Desktop Strategy
TS RemoteClient
VirtualizedApplications
VDI or Blade computer
Rich Client
Distribution
Strategy
Personas
Managed Client
Infrastructure
Strategy
1 2 3 4Scenarios, Workloads,
and Capabilities
This material is provided for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED.
The example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, email address, logo, person, places, or events is intended or should be inferred