metasys integrator 300 series commissioning technical bulletin

Metasys Connectivity Technical Manual 629.5Metasys Integrator Section

Technical BulletinIssue Date 0900

© 2000 Johnson Controls, Inc. www.johnsoncontrols.comCode No. LIT-6295124

TECHNICAL BULLETIN

Metasys Integrator 300 Series Commissioning

Metasys Integrator 300 Series Commissioning..................................3

Introduction.........................................................................................................3

Key Concepts......................................................................................................5

Related Information ........................................................................................................ 5

Software ......................................................................................................................... 5

Component Requirements .............................................................................................. 5

Port Connections ............................................................................................................ 6

VT100 Terminal Emulator Setup..................................................................................... 8

Vendor Communication Tables (.VCT) ........................................................................... 8

Advanced Diagnostics .................................................................................................... 9

Procedure Overview .........................................................................................10

Detailed Procedures .........................................................................................11

Inspecting the Installation ............................................................................................. 11

Configuring a VT100 Terminal Emulator for the Metasys Integrator Unit....................... 11

Using the Commissioning Menu ................................................................................... 13

Setting Up Ports ........................................................................................................... 15

Installing DOWNPC and Vendor Communication Tables (.VCT)................................... 16

Downloading Vendor Communication Tables (.VCT) .................................................... 16

Connecting Vendor-Specific Cabling............................................................................. 19

Adding Vendor Devices to the Network......................................................................... 19

Deleting Vendor Devices .............................................................................................. 20

Modifying Vendor Devices ............................................................................................ 20

Verifying Vendor Device Communications .................................................................... 21

Metasys Integrator2

Verifying Point Data ...................................................................................................... 24

Saving Metasys Integrator Configuration ...................................................................... 25

Restarting Metasys Integrator Software ........................................................................ 25

Troubleshooting ...............................................................................................26

Verifying N2 Bus Communication ................................................................................. 26

Using the N2 Bus Checkout Tool .................................................................................. 26

Using the Serial Data Analyzers ................................................................................... 29

Collecting Screen Data ................................................................................................. 30

Using Advanced Diagnostics ........................................................................................ 33

Troubleshooting Commissioning Problems................................................................... 34

Metasys Integrator 300 Series Commissioning 3

Metasys Integrator 300 SeriesCommissioning

IntroductionCommissioning the Metasys Integrator unit begins after theinstallation procedures are complete. For information on thoseprocedures, refer to the Metasys Integrator 300 Series InstallationTechnical Bulletin (LIT-6295122) in this manual.

This document explains commissioning of Metasys Integrator300 Series. Use this document with the vendor-specific applicationnotes, which contain specific details about integrating vendorequipment (e.g., cable pinouts and point mapping tables). Forinformation on vendor controllers, see vendor documentation(obtainable from your vendor representative).

This technical bulletin describes how to:

• inspect the installation

• configure a VT100 Terminal Emulator for the Metasys Integratorunit

• use the Commissioning menu

• set up ports

• install DOWNPC and vendor communication tables (.VCT)

• download vendor communication tables

• connect vendor-specific cabling

• add vendor devices to the network

• delete vendor devices

• modify vendor devices

• verify vendor device communications

Metasys Integrator4

• verify point data

• save Metasys Integrator configuration

• restart Metasys Integrator software

After commissioning the hardware and software, map the vendorcontroller points to the Metasys controller. These procedures aredescribed in the various network setup technical bulletins. Forinformation on installing a Metasys Integrator unit and setting up aMetasys Integrator site, please refer to Table 1.


Key Concepts

Related Information

Table 1 describes where to find information on how to perform tasksother than commissioning a Metasys Integrator unit.

Table 1: Related Information

Description Tab DocumentMounting an EN-EWC25-0Enclosure

UPM Universal Packaging Module TechnicalBulletin (LIT-6363070, FAN 636.3)

Installing a Metasys IntegratorUnit

Metasys Integrator Metasys Integrator 300 SeriesInstallation Technical Bulletin(LIT-6295122, FAN 629.5)

Point Mapping Metasys Integrator Metasys Integrator 300 Series PointMapping Technical Bulletin(LIT-6295125, FAN 629.5)

Specific Vendor ApplicationInformation

Metasys Integrator The appropriate vendor applicationnote (FAN 629.5)

Software

The firmware on the electronics board contains:

• commissioning software (for defining and downloading vendorconfiguration)

• vendor and N2 open protocol support software

In addition, there is one Metasys Integrator CD-ROM containing thedownload software, .VCT files, the N2 Bus Checkout Tool, andsoftware models in DDL syntax for all applications.

The Metasys Integrator Performance Support Tool (TL-PSTMIG-0) isalso available. This tool is a full-featured electronic performancesupport system that supports the installing, commissioning, andservicing of the Metasys Integrator unit and standard MetasysIntegrator applications.

Component Requirements

Besides the properly installed vendor equipment and MetasysIntegrator unit, the following is required:

• Metasys Integrator software CD-ROM labeled Tables and Models.Use software CDs with a revision number that matches thefirmware revision number shown on the top line of thecommissioning interface.

Metasys Integrator6

• N2 Bus for connecting the Metasys Integrator unit to the Metasysor Metasys Companion Network. See the N2 Communications BusTechnical Bulletin (LIT-6281120) in the Metasys CompanionTechnical Manual (FAN 628.1) for information.

• RS-232 cable for connecting the Metasys Integrator unit to vendorequipment. You will find pinouts for this cable in thevendor-specific application note. (For example, cable pinouts forconnecting Fireye equipment are in the Metasys IntegratorFireye Application Application Note [LIT-6295280] located in theMetasys Connectivity Technical Manual [FAN 629.5].)

• portable DOS-compatible Personal Computer (PC) with hard drive(4 Mb available disk space)

• VT100 Terminal emulation software for commissioning and setupof Metasys Integrator panel or Performance Support Tool (PST)

• RS-232 cable for connecting the portable PC to the MetasysIntegrator unit. The pinouts for this cable are described inTerminating Wire Connections in the Metasys Integrator300 Series Installation Technical Bulletin (LIT-6295122).

Port Connections

The Metasys Integrator unit has an N2 port, a commissioning port, andtwo vendor ports. It connects to the Metasys N2 bus via the N2terminal block. An external 24 VAC power supply is connected to thepower connector.

N2 Port24 VAC

300_side.cdr

Commissioning Port(Port 1)

Vendor Port A(Port 2)

Vendor Port B(Port 3)

Figure 1: Metasys Integrator Unit Connections


Commissioning Port Cabling

Figure 2 shows an overview of how to connect a Personal Computer(PC) with a VT100 Terminal Emulator to the commissioning port onthe Metasys Integrator unit.

Metasys Integrator

9-pin to 9-pinNull Modem Cable

N 30

PC with VT100 Terminal Emulator

300cable

Figure 2: Cabling Overview

An RS-232 cable is required between the Metasys IntegratorCommissioning Port and the portable PC’s serial port, (for example,COM1). Direct connections between the Metasys Integrator unit andthe portable PC can have a distance of up to 13 feet. Figure 1 showsthe location of the commissioning port (Port 1) on the electronicsboard. Figure 3 shows cable pinouts for a portable PC with either a9-pin serial port or a 25-pin serial port.

DB-9 Female

Signal Pin

DCDRDTDDTRGNDDSRRTSCTS

12345678

DB-9 Female

SignalPin

43215687

RS-232

Terminal Porton Metasys Integrator

Serial Port 1 or 2on Portable PC

(13 ft maximum)

DTRTDRDDCDGNDDSRCTSRTS

If the PC has a 9-pin port,use this cable:

DB-9 Female

Signal Pin

DCDRDTDDTRGNDDSRRTSCTS

12345678

DB-25 Female

SignalPin

202387654

RS-232


DTRTDRDDCDGNDDSRCTSRTS

If the PC has a 25-pin port,use this cable:

intech9(13 ft maximum)

Terminal Porton Metasys Integrator

Figure 3: Metasys Integrator Unit to PC Cable Pinouts

Metasys Integrator8

Vendor Port Cabling

An RS-232 cable is required between Metasys Integrator VendorPorts A and B (P2 and P3) and the vendor communications interface.For pinouts for this cable, see the vendor-specific application note forthe vendor equipment you are integrating.

The RS-232 cable length between the Metasys Integrator unit and thevendor communications interface may not exceed 50 feet.

IMPORTANT: For baud rates faster than 19,200 bps, the serial cablesmust be shorter than 4 m (13 ft).

VT100 Terminal Emulator Setup

The Metasys Integrator Performance Support Tool (MS-PSTMIG-0)includes a VT100 Terminal Emulator that is already configured tocommunicate with the Metasys Integrator unit.

You can use any terminal emulation software, provided that it supportsthe VT100 Terminal type.

Table 2: VT100 Terminal Emulator Configurations

Field ValueData Bits 8

Parity No

Stop Bits 1

Baud Rate Same baud rate as the Metasys Integrator unit (57,600 default)

Flow Control Software flow control

Vendor Communication Tables (.VCT)

The .VCT files contain information that allows the Metasys Integratorunit to communicate with vendor equipment. The Metasys Integratorunit can contain up to 36 .VCT files.

See the vendor-specific application documents for the name of the.VCT files you will need to download.


Advanced Diagnostics

You can view the Metasys Integrator unit’s operational status byselecting Advanced Diagnostics from the main menu.

Resetting the Metasys Integrator Unit

Advanced Diagnostics in the main menu provides a reset function torestart the Metasys Integrator software. See the Restarting MetasysIntegrator Software section in this document. The Error Log screenwill help you to determine the cause of the last reset.

Recommissioning the Metasys Integrator Unit

The Metasys Integrator unit must be recommissioned in the followingcircumstances:

• upgrading to a new firmware revision (refer to Project BuilderUser’s Guide [LIT-693200]) located in the M-Tool Manual[FAN 693] for information on how to download code to aMetasys Integrator unit)

• downloading updates to an application previously downloaded

The downloaded Metasys Integrator vendor communication tables(.VCT files) are stored in backed-up Random Access Memory (RAM)(provided the battery is good).

Error Log

Pressing F2 from the Advanced Diagnostics screen can access theError Log screen. The Error Log displays the cause of the last reset, aswell as any other serious errors that may have occurred since the logwas last cleared.

Note: If the error log contains an Exception Occurred! error,contact the Field Support Center.

The log contains up to 256 entries. Once the error log contains256 entries, it will no longer add new entries. A full error log must becleared by selecting Yes from the Clear Error Log prompt beforeit will log any more errors.

Metasys Integrator10

Procedure Overview

Table 3: Metasys Integrator 300 Series Commissioning

To Do This Follow These Steps:Inspect Installation Remove the Metasys Integrator enclosure door. Examine the N2 terminal

block. Check the wire insulation. Verify the wire polarity of the N2 Busconnection. Verify that the power cable is properly connected.

Configure a VT100 TerminalEmulator for the MetasysIntegrator Unit

Configure the VT100 Terminal Emulator. Connect the VT100 TerminalEmulator to the commissioning port.

Use the Commissioning Menu Press Enter when the option you choose is highlighted, or type the firstletter of the menu option.

Set Up Ports From the Commissioning menu, select Port Configuration. Enterinformation in fields. Match the settings you enter to the vendor equipmentsettings. Save the information to Metasys Integrator database.

Install DOWNPC and VendorCommunication Tables (.VCT)

Insert the Metasys Integrator CD-ROM labeled Tables and Models. Runthe setup.exe file on the CD-ROM and follow the on-screen instructions.

Download VendorCommunication Tables (.VCT)

Make sure the portable PC is properly connected to Metasys IntegratorCommissioning Port. Exit the terminal emulation software and go to DOS.Change the directory to the directory where you installed the DOWNPCsoftware. Type DOWNPC. Accept the default serial port or select the port onthe PC that connects to Metasys Integrator Commissioning Port. PressEnter when the correct port displays. Select the correct baud rate andpress Enter. Select the .VCT file to be downloaded. Press Y to confirm thefile. When the download is complete, press any key. Restart the VT100Terminal Emulation software. Enter F1 to refresh the main menu.

Connect Vendor-specificCabling

Refer to the vendor-specific application notes for the cable pinouts.Assemble and connect the cabling.

Add Vendor Devices to theNetwork

Disconnect the N2 Bus connection from Metasys Integrator unit untilproper communication with the vendor equipment has been verified. Fromthe Commissioning menu, select the Network Modify/Add/Delete option.Specify the network configuration for each of the vendor devices. Todisplay the next screen of network addresses, press F3. To go to aspecific N2 address, press F4. Save the information to Metasys Integratordatabase and return to the Commissioning menu.

Delete Vendor Devices Move the cursor to the Interface Type field of the device you want todelete. Scroll through the options until a blank name is selected. Save thechanges.

Modify Vendor Devices Move the cursor to the Interface Type field of the device whose settingsyou want to change. Scroll through the options until a blank name isselected. Delete the device. Add the device. Save the changes.

Verify Vendor DeviceCommunications

Display the Device Diagnostics screen. Enter the device’s N2 addressand press Tab or Enter twice. Press F2 to display the device specific dataanalyzer. Press F3 to view statistics for the next N2 address. Display theVendor and N2 Port Diagnostics screen if no devices for the vendor portare online. Press F2 or F3 to display the port analyzer.

Verify Point Data From the Commissioning menu, select the Show Point Data option. Enterthe point’s network address, point type, and point address. To accept thedefault, press Enter. After you specify the point, press Enter. After viewingthe points you wish to see, return to the Commissioning menu.

Save Metasys IntegratorConfiguration

Collect screen data.

Restart Metasys IntegratorSoftware

From the Advanced Diagnostics screen, press F3. Change the resetoption. Press Enter to select and execute the option.


Detailed Procedures

Inspecting the Installation

To inspect the connections and wire terminations on the electronicsboard:

1. If the Metasys Integrator unit is enclosed, remove the enclosuredoor.

2. Examine the N2 terminal block for stray wire strands, loose screwterminals, and nicked, loose, or broken wires.

3. Check the wire insulation to ensure that it has not been strippedback so far as to cause a short, or that it is not tucked under a screwterminal.

4. Verify the wire polarity of the N2 Bus connection. (Check thateach screw terminal of the N2 block has the same wire colorentering as it does exiting.)

! CAUTION: Ground yourself before handling the electronics

board.

5. Verify that the power cable is properly connected.

Configuring a VT100 Terminal Emulator for the Metasys IntegratorUnit

A pre-configured VT100 Terminal emulator is available in theMetasys Integrator Performance Support Tool (PST).

You can use any terminal emulation software, provided that it supportsthe VT100 Terminal type. Terminal emulation software that has beensuccessfully used is shown in Table 4. For more information onterminal emulation software setup, see the respective terminalemulator literature.


1. To configure a VT100 Terminal Emulator for the MetasysIntegrator unit:

Table 4: Terminal Emulation Software Setup Parameters

Setting Value Command Used

ProComm Plus for DOS by Datastorm Technologies, Inc.

Baud Rate 57,600

Data Bits 8 Line/Port Setup (Alt-P)

Parity None

Stop Bits 1

Flow Control Xon/Xoff

Terminal Emulation VT100 orVT102

Setup Facility, Terminal/General Options (Alt-S)

ProComm Plus for Windows by Datastorm Technologies, Inc.

Baud Rate 57,600

Data Bits 8

Parity None Setup/Extended Menu/Port Setting

Stop Bits 1


Current Terminal VT100 Setup/Extended Menu/Terminal Options

HyperTerminal for Windows 95 by Hilgraeve, Inc.

Bits Per Second 57,600

Data Bits 8

Parity None

Stop Bits 1

Properties/Phone Number/Configure/PortSettings


Emulation VT100 Properties/Settings

Terminal for Windows by Microsoft Corporation

Baud Rate 57,600

Data Bits 8

Parity None Settings/Communications

Stop Bits 1


Emulation DEC VT100 Settings/Terminal Emulation

2. Connect the VT100 Terminal Emulator to the commissioning port(Port 1).


Using the Commissioning MenuWhen you connect a portable PC with VT100 Terminal emulationsoftware to the Metasys Integrator unit, the Metasys IntegratorCommissioning menu shown in Figure 4 appears. Use this menu to setup the Metasys Integrator unit.

Metasys Integrator Commissioning Menu REL 9.00 Mon Aug 16, 1999 07:47

Show Point DataNetwork Modify/Add/DeletePort ConfigurationDevice Diagnostics

Vendor and N2 Port DiagnosticsAdvanced DiagnosticsQuit

Standard Firmware

F1 Refresh Menu Press F1 to refresh or to return to this menu at anytime.

Figure 4: Metasys Integrator Commissioning Menu

To move the highlight between menu options, use the arrow keys orthe space bar.

To select a menu option, press Enter when the first letter of the menuoption is highlighted, or type the first letter of the menu option.(For example, type S to choose Show Point Data.)


Table 5: Commissioning Menu Options

Menu Option DescriptionCommissioning Show Point Data Displays data about available points in vendor device. Allows

you to verify proper operation of vendor equipment (e.g.,whether points are online and normal).

NetworkModify/Add/Delete

Allows you to add vendor devices to the network. You specifythe interface type, vendor address, trunk, timeout, and polldelay for each N2 address.

Port Configuration Allows you to set up Metasys Integrator ports forcommunication with the portable PC (commissioning device)and two vendor trunks. You specify baud rate, word length,stop bits, parity, and interface type for each vendor port.

Device Diagnostics Displays statistics for communications between the MetasysIntegrator unit and vendor device at a specified N2 address(e.g., writes, commands, and retries). Helps you verify networkcommunication and diagnose problems. Allows you to resetstatistics and activate serial data analyzer for a specific device.

Vendor and N2 PortDiagnostics

Displays communication statistics for each vendor port and theN2 port. Serial data analyzers, which display all activity on anentire vendor port, are also available.

Advanced Diagnostics Displays the operational status of the Metasys Integrator unit,and provides access to the Error Log and Reset screens.

Quit Exits Commissioning menu.


Setting Up Ports

To set up the port and baud rate for communication between theMetasys Integrator unit and the vendor devices:

1. From the Commissioning menu, select Port Configuration. ThePort Configuration screen appears, as shown in Figure 5.

Port Configuration REL 9.00 Mon Aug 16, 1999 07:47

Port/Usage Baud Rate Word Length Stop Bits Parity Interface

PO - N2 [ 9600] [8] [1] [None] [RS485] P1 - Commissioning [57600] [8] [1] [None] [RS232] P2 - Vendor A [ 9600] [8] [1] [None] [RS232] P3 - Vendor B [ 9600] [8] [1] [None] [RS232]

F1 Cancel F2 Save

Select baud rate (300,600,1200,2400,4800,9600,19200,38400,57600)

Figure 5: Port Configuration Screen

2. Either type the information or use the space bar to scroll throughthe valid options to enter information in a field. To move betweenfields, press Enter or Tab, or use the arrow keys. The help line atthe bottom of the screen displays information about the fieldwhere the cursor is.

The N2 Port (P0) has fixed settings. Changing theP1 commissioning port settings can prevent you fromcommunicating using the VT-100 Emulator software.

For Vendor Ports A and B (P2 and P3), make sure the settings youenter match the vendor equipment settings. The vendorequipment settings are listed in the vendor-specific applicationnote.

If your application has an RS-485 interface, set the vendor port toRS-485, and use an external RS-232 to RS-485 converter. Thisconverter is described in the vendor-specific application note.

3. Press F2 to save the information to Metasys Integrator database.The Commissioning menu appears.


Installing DOWNPC and Vendor Communication Tables (.VCT)

Install the DOWNPC software on your portable PC beforedownloading the .VCT files. Have the Metasys Integrator CD-ROMlabeled Tables and Models on hand.

To install the download software on your portable PC:

1. Insert the Metasys Integrator CD-ROM labeled Tables and Modelsin the CD-ROM drive.

2. Run the setup.exe file on the CD-ROM and follow the on-screeninstructions. Alternatively, you can manually copy the files thatyou need from the Tables and Models CD-ROM. If you do notknow what files you need, run setup.exe.

Downloading Vendor Communication Tables (.VCT)

After installing the DOWNPC software, download the appropriate.VCT files to the Metasys Integrator unit. Up to 36 .VCTs may bedownloaded.

To download the .VCT files:

1. Make sure the portable PC is properly connected to MetasysIntegrator commissioning port.

2. Exit the terminal emulation software and go to DOS.

3. Change to the directory where you installed the DOWNPCsoftware. The default is C:\\MIG9\Tables.

4. Type DOWNPC (not case sensitive). The following appears:

Metasys Integrator Download Utility(c) Johnson Controls Inc. Revision 9.00

Serial Port: COM1 (COM1 or COM2)

Select Baud: 57600 (9600, 19200, 38400, 57600)

File Name: ______.VCT (Select from the list)

5. Accept the default (COM1) serial port or type COM2 to select theport on the PC that connects to Metasys Integrator commissioningport. Press Enter when the correct port displays.


6. Select the correct baud rate to match the baud rate of thecommissioning port on the Metasys Integrator unit and press Enter.The screen shown in Figure 6 appears, displaying currentlyavailable vendor communication table files.

Metasys Integrator Download Utility

(c) Johnson Controls Inc. Revision 9.00

Serial Port:COM1 (COM1 or COM2)Select Baud:57600 (9600, 19200, 38400, 57600)

File Name: _______ .VCT (Select from the list)

Vendor Communication Table Files (.VCT)

AD_AUTPX CA_DUAL CA_S2100 CA_SIGL CB_HAWK CB_NHBP CB_NHGP CC_FHVCCC_FRPC FE_E501 FE_E503 GE_EPIC IQ_1000 IQ_ADVA IQ_AEM IQ_AEMDIIQ_AEMDP IQ_DATA IQ_GENE LI_LEV0 LI_LEV1 LI_LEV2 MS_CHILL SG_CENCSG_RCPC SG_RTUA SG_UVNT SG_WSHP SG_XLWC SQ_CM100 TA_FHVC TS_8650

TS_8670 VM_EVPCD VM_RECIP VM_SSCRW M_TSCRW..End..

Page 1 of 1

Figure 6: Metasys Integrator Download Screen

7. Select a .VCT file to download in one of two ways:

• Type the name of the file to download in the File Name field.This name must match the name in the .VCT file list displayedon the Download screen.

• Select the file name from the .VCT file list by pressing theTab key once, then using the function keys listed in Table 6.

8. Press Enter. The screen shown in Figure 7 displays for .VCT files,briefly describing the selected file.

Table 6: Download Select Function Keys

Key FunctionTab Highlights the next file name in the list.

Backspace Highlights the previous file name in the list.

A through Z Highlights the first file name beginning with that letter, ifone exists.

PGUP (Page Up) Displays the previous page of file names.

PGDN (Page Down) Displays the next page of file names.

Space Bar Highlights the next file name in the list.

F1 Key or Esc Exits without downloading.



Set to Download table to Integrator Panel

Carrier DC ChillerOK To Download (Y/N)

Figure 7: Download Confirm Screen

9. Press N to return to the .VCT file name list shown in Figure 6.Press Y to begin downloading. The screen in Figure 8 displays.


Serial Port: COM1Select Baud: 57600 Word Length: 8 Stop Bits: 1 Parity: NoneFile Name: CA_DUAL.VCT

Table Size: 1048

✟✟✟✟✟✟ooooooooooooooooooooooooooooooooooooooooo0 Percent Complete 010 100

Figure 8: Download in Progress Screen

The solid bar moves right across the screen as the downloadcontinues. When complete, the following appears:

Download completed without errorsPress Any Key To Exit Download

Note: If there is an error, attempt the download again.

10. Press any key.

To download another table, type DOWNPC and start the procedureagain.

Note: Do not download the same table more than once. A singletable can be used for multiple vendor devices of the sametype.

11. Restart the VT100 Terminal emulation software.


12. Press F1 to refresh the Commissioning menu.

Connecting Vendor-Specific Cabling

To connect vendor-specific cabling:

1. Refer to the vendor-specific application notes for the cable pinouts.

2. Assemble and connect the cabling between the Metasys Integratorunit and the vendor equipment.

Adding Vendor Devices to the Network

See the vendor-specific application note for the correct vendor addressand timeout values.

To add a vendor device to the network, you must have alreadydownloaded its vendor communication table (.VCT file).

To add the device to the network:

1. To avoid annoying messages at the Metasys system, disconnect theN2 Bus connection from the Metasys Integrator unit until propercommunication with the vendor equipment has been verified (seeVerifying Vendor Device Communications and Verifying PointData in this document).

2. From the Commissioning menu, select the NetworkModify/Add/Delete option. The screen shown in Figure 9 appears.

Network Modify/Add/Delete REL 9.00 Mon Aug 16, 1999 07:47

N2Address Interface Type Vendor Address Port Timeout

PollDelay Retry

0 [ ] [ ] [A] [ ] [ ] [ 3]1 [Carrier DC Chiller] [A ] [A] [ 8000] [ 550] [ 3]

2 [Carrier SC Chiller] [B ] [A] [ 8000] [ 550] [ 3]3 [CB Hawk Boiler Ctl] [0,1 ] [B] [ 5000] [ 55] [ 3]4 [ ] [ ] [A] [ ] [ ] [ 3]5 [ ] [ ] [A] [ ] [ ] [ 3]

6 [ ] [ ] [A] [ ] [ ] [ 3]7 [ ] [ ] [A] [ ] [ ] [ 3]

Available Vendor Interface TypesCarrier DC Chiller Carrier SC Chiller CB Hawk Boiler Ctl

F1 Cancel F2 Save F3 More F4 Go to N2 Address

Select a vendor interface type from the list

Note: Make sure these N2 addresses match the N2 addresses defined at the Metasys system.

Figure 9: Network Modify/Add/Delete Screen


3. Specify the network configuration for each of the vendor devices.

To enter information in a field, you can either type the informationor use the space bar to scroll through the valid options. To movebetween fields, press Enter or Tab, or use the arrow keys. The helpline at the bottom of the screen displays information about the fieldwhere the cursor is.

Note: N2 Address 0 can be defined at the Metasys Integrator unit,but cannot be used at the Metasys system.

4. To display the next screen of network addresses, press F3. PressingF3 also saves the current screen of data.

5. To go to a specific N2 address, press F4. Pressing F4 will save thecurrent screen of data.

6. To save the information to Metasys Integrator database and returnto the Commissioning menu, press F2.

Deleting Vendor Devices

To delete a device:

1. Move the cursor to the Interface Type field of the device you wantto delete.

2. Press the space bar to scroll through the options until a blank nameis selected.

3. Press F2 to save the changes.

Note: If a scan is in progress for a deleted device, it will be deletedafter the scan is complete.

Modifying Vendor Devices

To modify the settings for a vendor device, delete the device and addthe device with the new settings:

1. Move the cursor to the Interface Type field of the device whosesettings you want to change.

2. Press the space bar to scroll through the options until a blank nameis selected.

3. Press F2 to delete the device.

4. Add the device by filling in the new settings.

5. Press F2 to save the changes.

Note: If communication is still in progress with the device deletedin Step 3, the Metasys Integrator unit will display thefollowing error message: cannot add until previousdelete is completed.


Verifying Vendor Device CommunicationsTo verify vendor device communication:

1. Display the Device Diagnostics screen (Figure 10).

2. Enter the device’s N2 address and press Tab or Enter twice.

3. If the vendor device is offline, press F2 to display the devicespecific data analyzer to determine if there is any communication.

4. Press F3 to view the statistics for the next N2 address that has beendefined at this Metasys Integrator unit.

5. If no devices for the vendor port are online, display the Vendor andN2 Port Diagnostics screen (Figure 11) for vendor port statistics.

6. From the Vendor and N2 Port Diagnostics screen, press F2 or F3to display the port analyzer. This will help you to determine ifthere is any communication with any vendor device on the port.

Device Diagnostics REL 9.00 Mon Aug 16, 1999 07:47

N2 Address [ 1] Reset Statistics [No ]

CB Hawk Boiler Ctl at N2 Address [ l] on Vendor Port A: Online [Yes] Transmissions/Minute [ 5] Writes [ 17] Scan Time (seconds) [ 12]

Commands [ 2] Retries [ 1] Offline [ 0] Errors [ 1]

F1 Cancel F2 Data Analyzer F3 Next N2 Address

Select an N2 address (0 - 255)

Figure 10: Device Diagnostics Screen


Port Diagnostics REL 9.00 Mon Aug 16, 1999 07:47

Reset Statistics [No ]

Vendor Port A Vendor Port B N2 Port Transmissions/Minute [ 38] [ 0] ----- Scan Time (seconds) [ 2] [ 0] ----- Port Buffer Overruns [ 0] [ 0] [ 0]

LINE STATUS ERRORS *Suspect Bytes Received [ 0] [ 0] [ 0] *Framing Errors [ 0] [ 0] [ 0] *Parity Errors [ 0] [ 0] -----

F1 Cancel F2 Port A Analyzer F3 Port B Analyzer

Select from (No, Yes)

Figure 11: Vendor and N2 Port Diagnostics Screen

For additional information on diagnostics fields, see Table 7 andTable 11. For additional information on the serial data analyzer, seethe Using the Serial Data Analyzers section in this technical bulletin.


Table 7: Diagnostics Fields

Field Description Normal Readings Device Vendor andN2 Port

Vendor Device Statistics for Selected N2 AddressN2 Address Selected N2 Address

(with vendor table name)X

Online Indicates whether device iscurrently online

Yes X

Writes Number of generalcommunications messages

X

Commands Number of commands to device X

Retries Number of retries for polls andwrites for online devices only

0 is ideal. X

Errors Number of times a returnedmessage from vendor devicehad an error (for example,a CRC or checksum error)

0 is ideal. X

Offline Number of online to offlinetransitions for device at thisvendor address

0 is ideal. X

Reset Statistics Allows you to reset statistics tozero

No is default. X X

Port StatisticsTransmissions PerMinute

Number of polls and writes thatoccurred in last minute

Depends on vendor deviceresponse time and polldelay

X X

Point Scan Time(seconds)

Number of seconds it takes forall points on this vendor trunk tobe scanned

Depends on transmissionsper minute, vendor deviceresponse time, and polldelay

X X

Port BufferOverruns

Number of Vendor Port A,Vendor Port B, and N2 Portinput buffer overruns on theUART’s First In-First Out (FIFO)

0 is ideal. X

LINE STATUS ERRORS:

Suspect BytesReceived

Number of line status errors ingeneral

0 is ideal. X

Framing Errors Number of line status errorscaused by framing errors

0 is ideal. X

Parity Errors Number of line status errorscaused by parity errors

0 is ideal. X


Verifying Point Data

Before mapping vendor points to the Metasys Network, verify thatvendor equipment and processes are operating properly.

To view point data use the Show Point Data screen, which displayscurrent point data in the vendor controllers:

1. From the Commissioning menu, select the Show Point Dataoption. The following fields appear, prompting you to specify apoint:

N2 Address [ 1] Point Type [AI ] Point Address[ 1]

2. Enter the point’s network address, point type, and point address.To accept the default, press Enter. (If the cursor is in the N2Address field, press Enter three times to accept the default.)

To move between fields, press Enter or Tab, or use the arrow keys.To scroll through the Point Type options (AI, BI, AO, BO, ADF,ADI, BD), press the space bar repeatedly when the cursor is in thePoint Type field.

3. After you have specified the point, press Enter. The Show PointData screen appears. Figure 12 shows an example of a Show PointData screen for an AI point. (Each Show Point Data screendisplays data appropriate to the point type.)

Show Point Data REL 9.00 Mon Aug 16, 1999 07:47

Network Address: N2 Address [ 1] Point Type [AI ] Point Address [ 1]

N2 Address [ 1] Point Type [AI ] Point Address [ 1]

Point Label LCW TEMP Value 40.00 High Alarm Limit Undefined

High Warning Limit Undefined Differential Undefined Low Warning Limit Undefined Low Alarm Limit Undefined

COS Enable False Alarm Enable False Warning Enable False Unreliable False

Override Active False Out-of-Range High False Out-of-Range Low False COS Status Normal

F1 Cancel F3 More

Select a N2 network address (0 - 255)

Figure 12: Show Point Data Screen


4. Press F3 More to view the next point, which scrolls through thepoints. When the last point of a type is reached, the first point ofthe next type is displayed.

5. Press F1 Cancel to return to the Commissioning menu.

Saving Metasys Integrator Configuration

Record the settings for Metasys Integrator configuration. You can dothis manually, or use a screen capture utility. See Collecting ScreenData in the Troubleshooting section of this document for additionalinformation.

Restarting Metasys Integrator Software

To restart Metasys Integrator software:

1. From the Advanced Diagnostics screen in the main menu, pressF3. The Reset screen displays.

2. Change the reset option by using the space bar.

3. Press Enter to select and execute the option you choose.


TroubleshootingThis section provides troubleshooting information for thecommissioning process.

Verifying N2 Bus Communication

The N2 network is confirmed when you invoke the head-endworkstation software (for example, Metasys Operator Workstation[OWS]), define vendor devices and points, and display informationabout the points on the workstation screen.

If something does not work correctly:

1. Verify that the vendor equipment is energized.

2. Verify that the vendor points are appropriately defined in software.

3. Recheck the N2 wiring connections throughout the network,including the N2 terminal blocks on the Metasys Integratorelectronics board.

Using the N2 Bus Checkout Tool

Some Metasys Integrator jobs require extensive end-to-end checkouton site with vendor equipment and a supervisory system. The N2 BusCheckout Tool allows engineers to do the checkout at the MetasysIntegrator panel with a tool that uses the same table loaded in theMetasys Integrator panel. You can check out the vendor system and itsinterface with the Metasys Integrator unit all the way from the MetasysIntegrator N2 terminals to the vendor equipment. The user interfaceaccepts any N2 address and a Release 5.0 or greater .VCT table asinputs.


The N2 Bus Checkout Tool requires the following:

• a laptop with an available serial port

• an RS-232 to RS-485 converter (You can use the MM-CVT101.The cable for the MM-CVT101 is defined in Figure 13.)

DB-9 Female

Signal Pin

RDTDGNDRTS

2357

DB-25 Male

SignalPin

3274

RS-232


RS-232 Connectoron MM-CVT101

Converter

RDTDGNDRTS

intconv(50 ft maximum)

Figure 13: Cable Pinouts Between Metasys Integrator Unitand Converter

The cable connects the serial port on the laptop to the 25-pin RS-232serial connector on the MM-CVT101. The RS-485 (N2) connectionfrom the MM-CVT101 is then attached to the Metasys Integrator panelN2 connections. See Terminating Wire Connections in MetasysIntegrator 300 Series Installation Technical Bulletin (LIT-6295122)for additional information.

Table 8 shows the available mouse sensitive operation fields displayedbetween the dashed delimiter lines. Click the mouse on these items toexecute the function.

Table 8: Mouse Sensitive Function Keys

Function Key Operation PerformedAI Select AI points for display.

BI Select BI point for display.

AO Select AO points for display.

BO Select BO points for display.

ADF Select ADF points for display.

ADI Select ADI points for display.

BD Select BD points for display.

RSt Reset N2 statistics.

NuAdr Select a new N2 address (1 to 255).

NuVct Select a new .VCT file name.

Pgdn Page down the points list.

PgUp Page up the points list.

Exit Return to DOS (the Alt-X key does the same).


Table 9 shows the statistics that are displayed on the right-hand side ofthe screen. The N2 Statistics values will roll over at 65535.

Table 9: Point Counts and N2 Statistics

Point Counts DescriptionAI Count of Analog Inputs in current table

BI Count of Binary Inputs in current table

AO Count of Analog Outputs in current table

BO Count of Binary Outputs in current table

ADF Count of Analog Data Floats in current table

ADI Count of Analog Data Integers in current table

BD Count of Binary Data (Byte) in current table

N2 Statistics DescriptionPoll Number of polls

Data Number of data requests

OvrC Number of override commands

RelC Number of release commands

COSs Number of change-of-state responses

NAks Number of negative acknowledge responses

CksE Number of checksum errors

LnSE Number of line status errors

RTry Number of retries

OffL Number of offline occurrences

Figure 14 shows a screen snapshot of the tool in use.

Metasys Integrator N2 Bus Checkout Tool at address 1 using rileyhsp.vct-------------------------------------------------------------------------- AI BI AO BO ADF ADI BD RSt NuAdr NuVct PgDn PgUp Exit--------------------------------------------------------------------------- AO 1 67.100 PICU 1 Supply Airflow Setpoint........ | -Pt Count- AO 2 0.000 PICU 1 Min Exhaust Airflow Setpoint... | AI 30

AO 3 0.000 PICU 2 Supply Airflow Setpoint........ | BI 16 AO 4 0.000 PICU 2 Min Exhaust Airflow Setpoint... | AO 32 AO 5 0.000 Anteroom Supply 1 Airflow Setpoint.... | BO 0 AO 6 0.000 Anteroom Supply 2 Airflow Setpoint.... | ADF 0

AO 7 0.000 Anteroom Min Exhaust Airflow Setpoint. | ADI 0 AO 8 0.000 PICU 1 Pressure Setpoint.............. | BD 0 AO 9 0.000 PICU 2 Pressure Setpoint.............. | AO 10 0.000 Anteroom Pressure Setpoint............ | -N2 Stats-

AO 11 0.000 Iso-Tek 0 High Alarm Setpoint......... | Poll 0 AO 12 0.000 Iso-Tek 0 Low Alarm Setpoint.......... | Data 0 AO 13 0.000 Iso-Tek 1 High Alarm Setpoint......... | OvrC 0 AO 14 0.000 Iso-Tek 1 Low Alarm Setpoint.......... | RelC 0

0 AO 15 0.000 Iso-Tek 2 High Alarm Setpoint......... | COSs 00 AO 16 0.000 Iso-Tek 2 Low Alarm Setpoint.......... | Naks 0 AO 17 0.000 PICU 3 Supply Airflow Setpoint........ | CksE 0 AO 18 0.000 PICU 3 Min Exhaust Airflow Setpoint... | LnSE 0

X AO 19 0.000 PICU 4 Supply Airflow Setpoint........ | RTry 100

Figure 14: N2 Bus Checkout Tool Screen


To perform the check:

1. Remove all N2 connections other than the RS-485 connection fromthe MM-CVT101 that is attached to the Metasys Integrator panel.

2. Start the N2 Bus Checkout Tool from the DOS command line bytyping the command N2CHECK 1 for COM1 or N2CHECK 2 forCOM2.

3. Click NuAdr to select an N2 address.

4. Click NuVct to select the same .VCT that you downloaded into theMetasys Integrator panel.

5. Use the mouse to select the point type you want to inspect orcommand.

Command AO and BO point types by clicking on the point lineand entering a new value.

Click on the point line and pressing the Esc key to perform arelease command.

6. Press the Alt+X key to exit to DOS.

Using the Serial Data Analyzers

The commissioning software provides serial data analyzers fortroubleshooting communication between the Metasys Integrator unitand the vendor devices. The serial data analyzers collect data from thedevices on a vendor port. This aids in establishing whether or notcommunication is occurring.

To access the device specific serial data analyzer from the DeviceDiagnostics screen, enter F2.

To access the vendor port serial data analyzer from the Port Diagnosticscreen, enter F2 for Vendor Port A or F3 for Vendor Port B.

To pause the flow of data, press F4. To resume the flow of data, pressF4 again. To exit the serial data analyzer, press F1.

To return to the Diagnostics screen, press F2.

To view a log of the last abnormal events that occurred on a particularport, press F3 from that port’s serial data analyzer screen.

To record the data being sent to the screen in a text file, use thelogging capabilities of your VT100 Terminal emulation software (forexample, ProComm Plus Log File function).

Note: Recording more than one screen of data requires ProCommPlus for DOS or the Metasys Integrator Performance SupportTool.

If you need help interpreting the data, call your product supplier.


Collecting Screen Data

You may need to collect Metasys Integrator screen data when gettinghelp from a technical support person.

The Metasys Integrator PST or ProComm Plus for DOS Version 2.01is required for log file captures. We do not recommend ProCommPlus for Windows, HyperTerminal for Windows 95 by Hilgraeve, Inc.,and Terminal for Windows by Microsoft Corporation.

Table 10 shows the available Capture Data commands.

Table 10: Capture Data Commands

Command Used Description of OperationMetasys Integrator Performance Support ToolVT100 Emulator (Ctrl-I) Starts VT100 Terminal Emulator.

Log File… Create log file name, or browse to select an existing log file. CheckAppend to add data to end of an existing file. Click OK to start capture.All screens opened after clicking OK are saved to the log file.

Pause Logging Pauses log file capture.

Resume Logging Resumes log file capture.

Stop Logging Stops log file capture.

ProComm Plus for DOS by Datastorm Technologies, Inc.Screen Snapshot (Alt-G)

Log File On (Alt-F1) System will reply:Enter log filename, or CR for default: ___________.The default log file name is PCPLUS.LOG.The status line will show LOG OPEN.

Log File Off (Alt-F1) The status line will show LOG CLOSED.

The file can be found at C:\PCPLUS\PCPLUS.LOG if default file namewas used.

ProComm Plus for Windows by Datastorm Technologies, Inc.*Online / Capture (Alt-F1) Status line shows Capture File Opened - pwxx.cap where

pwxx is the capture file name defaulted by the system.

Online / Capture (Alt-F1) Status line shows Capture File Closed

File can be found at C:\PROWIN2\CAPTURE\PWxx.CAP

* Captures only the first screen of analyzer data.


Metasys Integrator Performance Support Tool

To collect data with the Metasys Integrator PST VT100 TerminalEmulator:

1. Press the F1 key to return to the Metasys IntegratorCommissioning menu.

2. Click on the Data Logging menu of the VT100 Terminal Emulator.

3. Click on Start.

4. Enter a log file name and click OK to start the log file capture. Werecommend giving the file name a .LOG extension (filename.LOG)to make it easier to find later.

Note: Click the Browse button to select the path to the log file. Youcan name the log file anything and save it anywhere.

5. Cycle through each menu item starting with Port Configurationand Network Modify/Add/Delete for each N2 address for whichdata must be collected.

6. For each N2 address:

a. Bring up the Diagnostic menu for the N2 address. Thisdisplays the current number of offlines, retries, and errors.These statistics are available only for previously defined N2addresses.

b. Set the Serial Data Analyzer to Yes. This will show the actualcommunications between the vendor device and theMetasys Integrator panel.

c. Bring up the Diagnostic menu for the N2 address again. Thisdisplays the number of offlines, retries, and errors that can beused to determine how many of these errors occurred whilesaving the analyzer data.

Note: Try to ensure that the collected data includes a sample of theproblem you want to investigate. For example, if you arecollecting data to determine the cause of offline/onlinetransitions, ensure that the number of offlines has increased.If not, continue to collect analyzer data.

7. When all the data has been collected, click on the Data Loggingmenu of the VT100 Terminal Emulator.

8. Click Stop to end the log file capture.

Note: The log file can be found at C:\Program Files\JohnsonControls\Metasys Integrator Performance SupportTool\MIGData.log if the default directory and recommendedfile name extension were used. Otherwise, the file will appearin the directory you chose.


9. Send these files to your technical support representative viaThe Advisor or e-mail.

ProComm Plus for DOS

To collect the data with ProComm Plus for DOS:

1. Press the F1 key to return to the Metasys IntegratorCommissioning menu.

2. Press Alt-F1 to start the log file capture.

Note: You can name the log file if you choose; otherwise, thedefault name is PCPLUS.LOG.

3. Cycle through each menu item starting with Port Configurationand Network Modify/Add/Delete for each N2 address for whichdata must be collected.

4. For each N2 address:

a. Bring up the Diagnostic menu for the N2 address. Thisdisplays the current number of offlines, retries, and errors.

b. Set the serial data analyzer to Yes. This will show the actualcommunications between the vendor device and theMetasys Integrator panel.

c. Bring up the Diagnostic menu for the N2 address again. Thisdisplays the number of offlines, retries, and errors that can beused to determine how many of these errors occurred whilesaving the analyzer data.

Note: Try to ensure that the collected data includes a sample of theproblem you want to investigate. For example, if you arecollecting data to determine the cause of offline/onlinetransitions, ensure that the number of offlines has increased.If not, continue to collect analyzer data.

5. When all the data has been collected, press Alt-F1 to close the logfile and end the capture.

Note: The log file can be found at C:\PCPLUS\PCPLUS.LOG ifthe default file name was used. Otherwise, the file appears inthe PCPLUS directory under the name you assigned it.

6. Send these files to your technical support representative viaThe Advisor or e-mail.


Using Advanced DiagnosticsTable 11 provides information on advanced diagnostics fields.

Table 11: Advanced Diagnostics Fields

Field Description Normal ReadingsMetasys Integrator 300 Flash Statistics

MAC Address Similar to a serial number, every 300 Serieshas a unique 6-byte Media Access Control(MAC) address (displayed in dotted-decimalnotation).

000.016.141.xxx.xxx.xxx

Startup Checksum/Revision Identifies the code that runs at initial power upor after a reset.

Boot Code Checksum/Revision Identifies the code that runs when the MetasysIntegrator unit is reset to allow new main codeto be downloaded.

Main Code Checksum* Checksum for the Metasys Integrator code.

Softscope Enabled/Disabled onVendor Port A or B

Indicates if debugging tool is enabled. Ifenabled, vendor communications is disabledon that port.

Disabled

Softscope Stop at Startup? If Yes, the Metasys Integrator unit will stoprunning after it is reset.

No is default.

Date of Manufacture Last four numbers represent the year that theMetasys Integrator unit was manufactured.Leading numbers represent the day of theyear.

CPU UtilizationCPU Usage Percentage of total task utilization 0 to 100

Allocated Memory Statistics**Current Free** Memory available for tables and N2 database

in bytes, and as a percentage of the totalallocated

N2 Database Using Memory used for the N2 database in bytes andas a percentage of total allocated. The N2database stores point data for all vendorpoints.

Memory is used as follows: 119 bytesoverhead for each N2 address added, plus:

27 bytes for each AI point5 bytes for each ADF point3 bytes for each BI point3 bytes for each BO point3 bytes for each ADI point7 bytes for each AO point2 bytes for each BD point

VCTs Using Amount of memory used for the downloadedvendor communication control tables in bytesand as a percentage of total allocated

* The main code checksum can be verified to determine if this is standard vs. custom code. Also see theCommissioning menu, which indicates standard or custom firmware is downloaded.

** The current free allocated memory should not be less than 10%.


Figure 15 shows an example of an Advanced Diagnostics screen.

Advanced Diagnostics REL 9.00 Sun Aug 15, 1999 07:48--------------------------------------------------------------------------- MAC Address: 000.016.141.255.255.161 Date of Manufacture: [02101999] Startup Checksum: [23E7] Startup Revision: [1.1] Boot Code Checksum: [6DB8] Boot Code Revision: [1.1]

Main Code Checksum: [787B] SoftScope ENABLED on Vendor Port B. SoftScope Stop at Startup? [No]........................................................................... : :

: CPU Usage: [ 3.8] % : : : :........................................................................:

........................................................................... : M : ALLOCATED (Bytes) (%) : ACQUIRED (Bytes) (%) : : E : Current Free [475356] 95.1 : Current Free [150000] 100.0 : : M : N2 Database Using [ 160] 0.0 : Largest Block Free [150000] 100.0 :

: O : VCTs Using [ 1599] 0.3 : Total [150000] : : R : Total [500000] : Lowest Free [149878] 99.9 : : Y : Lowest Free [475356] 95.1 : : :...:.................................:...................................:

F1 Cancel F2 Error Log F3 Reset

Press <TAB> or <ENTER> to refresh statistics.

Figure 15: Advanced Diagnostics Screen Example

Troubleshooting Commissioning Problems

Table 12 lists some possible commissioning problems and solutions.

Table 12: Possible Commissioning Problems

Condition Problem SolutionVT100 Terminal Emulationsoftware is unable toconnect to the MetasysIntegrator unit.

There are incorrectcommunication settings.

• Verify that the portable PC’ssettings match the commissioningport settings (baud rate, bits, stopbits, parity). The default for thecommissioning port is 57600,8,1,N.

• Verify that the Terminal emulationmode is set to VT100.

There is incorrect cabling. • Verify that the portable PC isconnected to the commissioningport (P1 connector) on theelectronics board.

• Verify that the RS-232 cablepinouts are correct as described inFigure.

Continued on next page . . .


Condition (Cont.) Problem SolutionThe Metasys Integrator unitcannot talk to the vendordevice.

Cable is not connected. • Verify that the cables are properlyplugged into vendor ports.

• Verify that the vendor device isconnected and powered up.

Incorrect cable is being used. • Verify that the cable between theMetasys Integrator unit and vendordevice matches the cable specifiedin the vendor application document.

Incorrect settings are on the PortConfiguration screen.

• Verify that the vendor port setupmatches the settings specified inthe vendor application document.

An incorrect vendor address isentered in the NetworkModify/Add/Delete screen.

• Verify that the vendor addressentered in the NetworkModify/Add/Delete screen is leftjustified.

Port 2 or Port 3 LED remainson.

Softscope might be enabled forthat port.

• Call Field Support Center.

Point is unreliable (useShow Point Data menuoption).

The device is offline. • Verify that the device is online.

The point does not exist at thevendor device.

• Verify that the point exists at thevendor device.

Custom firmware has not beendownloaded.

• If using a custom application thatrequires custom firmware, verifythat this firmware has beendownloaded.

Point values are incorrect,but point is reliable.

Commissioned with an incorrect.VCT.

• Verify that the correct vendorcommunication table (.VCT) isbeing used.

Vendor equipment setup isincorrect.

• Refer to vendor documents.

The Metasys Integrator unitresets automatically.

The Metasys Integrator unit hasencountered a serious softwareerror.

• View the Error Log screen (from theAdvanced Diagnostics screen,press F2).

• Call the Field Support Center.

The Metasys Integrator unitresets cyclically.

The Metasys Integrator unit hasencountered a serious softwareerror.

• Locate a blue button labeled SW2on the Metasys Integrator unitcircuit board. You must watch theLEDs to determine when to pressthe blue button. The startupsequence begins when all the LEDslight up at the same time. EachLED then lights up, individually.When the last LED turns off, waitabout two seconds and then pressthe button. The startup sequencethen should start over. When thissequence is complete, the red FaultLED turns on. Turn the unit off andthen back on. It should come upwith the factory default settings (noVCTs downloaded). Press A, thenF2 to view the Error Log, and callthe Field Support Center.

Continued on next page . . .


Condition (Cont.) Problem SolutionDevice repeatedly togglesonline and offline.

Commissioned with incorrect.VCT.

• Verify that the correct applicationfor the device is being used.

The 485 converter ismalfunctioning.

• If a 485 or 422 port-poweredconverter is being used, use aconverter that includes a powersupply.

The vendor device does notsupport commands.

• If you are sending commands,verify that the device iscommissioned to supportcommands. Be aware that the AutoRestore functions of Metasys NCM,Companion, or N30 will resendcommands as devices reportonline.

Database memory is notretained.

Battery may be dead. See theMetasys Integrator 300 SeriesInstallation Technical Bulletin forstartup Light-Emitting Diode (LED)battery failure indication.

• Replace the battery andrecommission the MetasysIntegrator unit.

Continuous line statuserrors occur for an RS-485vendor trunk.

The vendor communication trunkis experiencing excessive noise oris unbalanced.

• Verify End-of-Line (EOL) resistorand cable shield requirements andinstallation.

www.johnsoncontrols.comControls Group FAN 629.5507 E. Michigan Street Metasys Connectivity Technical ManualP.O. Box 423 Release 9.0Milwaukee, WI 53201 Printed in U.S.A.

metasys integrator 300 series commissioning technical bulletin

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