© 2011 METASWITCH NETWORKS. ALL RIGHTS RESERVED.WWW.METASWITCH.COM

Capable of handling thousands of calls each hour, Premium Attendant is a feature-rich, hosted application suitable for businesses of all sizes, up to 1,000 employees.

EASY CONFIGURATION VIA COMMPORTAL

A hosted solution, Premium Attendant is entirely configurable using CommPortal Web. By providing an interface with which your customers are already familiar, Premium Attendant ensures straightforward configurability, without requiring your assistance.

Premium Attendant also allows multiple administrators within an organization to each configure their respective menus, schedules, recordings and call trees, anticipating the varying requirements of multiple locations and divisions within larger businesses.

COMPELLING SERVICE

Premium Attendant delivers a compelling alternative to customer premises-based solutions. Benefits include:

• scalability your large business customers demand—with up to 150 fully customizable multi-level menus offering intuitive, consistent navigation

• feature parity with customer premises-based solutions— including popular features such as Dial by Name / Extension and the option to transfer directly to a voice mailbox—further reducing the need for a live receptionist

• granular customer control of scheduling—allowing them to configure up to ten separate TUIs, to be played at different times or on different days

• flexible recording options for simpler branding and consistency—enable your customers to upload recordings— for example provided by a voiceover artist / agency—through CommPortal, as well as recording them over the phone

• configurable behavior for special keys (* and #) and configurable responses for errors such as incorrect user input

• time savings—through the integration with Business Groups of up to 1,000 members—with an extension list automatically populated with members of the Business Group.

CREATE TIERED SERVICES AND OFFER VALUE ADDED FEATURES

Premium Attendant is made available to subscribers using a Class of Service option—facilitating sale as a premium offering—and allowing you to optionally charge incrementally for premium features, such as Dial by Name.

What’s more, Premium Attendant may be offered as a seamless upgrade to MetaSphere Easy Attendant for subscribers that have grown to require greater scalability and feature sophistication.

METASPHERE PREMIUM ATTENDANT

METASPHERE PREMIUM ATTENDANT IS A SUBSCRIBER-CONFIGURABLE AUTOMATED RECEPTIONIST SERVICE DESIGNED TO MEET

THE NEEDS OF YOUR HIGH-VALUE, LARGE BUSINESS SUBSCRIBERS. BY ENABLING YOU TO TARGET DEMANDING LARGER

BUSINESSES, PREMIUM ATTENDANT OFFERS YOU SIGNIFICANT OPPORTUNITIES FOR GENERATING ADDITIONAL REVENUES

WITH MINIMAL DEPLOYMENT COSTS AND OVERHEAD.

© 2011 METASWITCH NETWORKS. ALL RIGHTS RESERVED.

Subject to change without notice. Contact your local sales representative or go to www.metaswitch.com/specs for most current information.

WWW.METASWITCH.COM

PREMIUM ATTENDANT SPECIFICATIONS

HARDWAREPremium Attendant is deployed using standard Metaswitch server configurations• Blade Server System• Stackable Server System• Dual Server System

SYSTEM MANAGEMENT INTERFACEThe Provisioning GUI is used by administrators to provision Premium Attendant subscribers, in the same manner as other services such as MetaSphere Voicemail.• Web Browser interface: Firefox version 2 or 3; or• Internet Explorer version 6, 7 or 8

SECURITY• Self-care TUI is protected by a PIN• CommPortal GUI is protected by a password• Access to the CommPortal GUI by administrators (i.e. via the

Provisioning GUI) is restricted, in order to protect privacy

MENU ACTION OPTIONS• Play announcement• Transfer to extension or phone number• Transfer to mailbox• Dial by Extension• Transfer to operator• Unassigned• Replay menu• Call transfer by name• Operator transfer• Intercept mailbox• Transfer-to-voicemail by extension• Transfer-to-voicemail by name• Go to menu (allows a Premium Attendant menu to link to other

menus in the call tree)• Return to previous menu• Hang-up• Announcement hang-up

USER ADMIN INTERFACE• Web Browser interface via CommPortal (GUI): Firefox version 2 or

3; or Internet Explorer version 6, 7 or 8• Menu creation and customization for up to 150 menus • Separate announcement pool• Control over global key presses (1-9, 0, # and *)• Recording upload from CommPortal, in addition to the inbuilt

CommPortal recording and self care TUI recording already available in Easy Attendant

• Intercept mailbox• Timeout duration / Number of repeats / Action to take after

specified number of repeats• Call tree design (may choose to use periods to create distinct menu

structures / separate entry points into the same menu structure)

SCHEDULE DEFINITIONS• Up to ten fine-grained weekly schedule periods, each with a

separately-configurable entry menu into the call tree structure.• Up to eight Premium Attendant administrator-named

weekly periods• All other times• Special days

LANGUAGES• English (US)• English (UK)• French (Canadian)• Spanish (Latin American)

CLASS OF SERVICE CONFIGURABLE OPTIONS • Transfer to mailbox• Intercept mailbox• Dial by Extension• Dial by Name• Voicemail by Extension• Voicemail by Name• Operator transfer• Premium Attendant (for existing MetaSphere Easy

Attendant subscribers)