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Desktop & Messaging Tech Lead

1. Team member name Deep Mukherjee

2. Percentage of normal business week available to TMCC : 100

3. Job title Desktop, Messaging & AD tech Lead

4. Total years experience 7 yrs

5. Years with current company 7yrs6. Previous company and duration of employment NA

7. Any previous employment or assignment at TMCC or its affiliates -Yes

8. Any relatives employed by or assigned to TMCC or its affiliates No

9. Pertinent experience delivering comparable Services

Handled multiple Microsoft, Citrix and VMware technologies as a lead,

while performing various service Management functions such as Incident,

Change, Problem Management and also Service level Reporting.

Thorough knowledge on Active Directory, Exchange 2003/2010, Microsoft

and Entrust Certificate services, RSA Authentication Manager, Juniper

Steel-belted Radius server, Active Directory Federation Services, VirtualDirectory Server, Blackberry Enterprise Server 5, Google Postini, Topper

monitoring system, Tumbleweed Secure data transfer server.

Operational Knowledge on Citrix Xenapp 4.5, VMware Vsphere 5, System

Center Configuration Manager 2007, System Center Operations Manager

2007, Microsoft Hyper-V, System Center Virtual Machine Manager, GFI

Languard 7/8, Adventnet Securecentral PatchQuest, helpdesk tools such

as HP Service Desk 4.5, BMC Remedy 7.5, scripting/automation tools

such as VBScript, Powershell, AutoIt.

Administered Active Directory, domain controllers, GPOs for the global

datacenters and member firms, recovering objects and containers and

delegating administrative privileges to member firm administrators Administered messaging servers including Exchange 2003/2010 and

Blackberry servers, Ironmail SMTP routing and PGP encryption appliances,

Postini services and assisting member firms on request

Administered Topper server for monitoring and reporting availability and

health of messaging and DNS infrastructure on Topper dashboard

Administered Microsoft Certificate Services infrastructure and

management of Entrust provided digital certificate inventory

Administered Active Directory Federation Servers and Virtual Directory

Servers to provide LDAP proxy authentication and Single Sign On to

Internet facing applications and collaboration portals

Administered RSA Authentication Manager (ACE) and Juniper Radius (SBR)servers

Administered Tumbleweed servers providing secure data transfer services

to clients and internal users

Participated in disaster recovery testing, maintaining system

documentation logs and assisting in troubleshooting and diagnosis of

system problems

Coordinated with vendors including HP, Orange, Microsoft, McAfee,

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Google, Symantec, RSA, Juniper for hardware/software problems, bug-

reporting, feature requests etc.

Recommending IT infrastructure requirements and upgrading to ensure

acceptable levels of Security, Disaster Management and Data Recovery

plans; establishing and running Data Centre infrastructure including

Server Racking, Cable Laying, Tagging and Documentation, etc.;

monitoring environment including temperature, UPS load, humidity and

cleanliness.

Supervising the provisioning, installation and maintenance of server

image and installing different monitoring and backup agents; coordinating

with backup and tool administrator for monitoring and backup.

Providing hardware support on different platforms; coordinating with 3rd

Party vendors and Service Provider; backing up & restoring data from

tape library and managing the backup tapes, keeping inventory, sending

and receiving tapes to and from offsite storage

Performed analysis of client infrastructure and for infrastructure

optimization and capacity planning

Analyzed client Active Directory infrastructure and end-user systems,

network connectivity and IT processes for infrastructure optimization to

streamline procedures and provided visible improvement to

administrators and users

Assisted project teams with server environment sizing for VMware for new

projects and testing requirements

Prepared hardened, standardized image (OS + Drivers + Essential

Applications) for deployment to desktops and laptops

Restructured Active Directory Group policy for enhanced automation

Performed capacity planning for WAN-link sizing, application servers and

prepared new isolated environments on VMWare VI3 for Dev/QA teams

Audited server logs (Domain Controller/IIS/FTP) as per requirement and

installed security patches as per client security policy

Administration, monitoring and maintenance of over 500 HP, Dell and IBM

Windows servers spread over 36 locations and 4 Active Directory forests

Administration and troubleshooting of high availability Microsoft Windows

2003 and Veritas clusters

Installation, implementation and troubleshooting in a Windows 2000 and

Server 2003 environment

Managing 2 Citrix farms of 70+ servers running Presentation Server 3.0

and 4.0 and planning and deploying client applications, managing

concerned resources, overseeing performance in addition to maintaining

application availability and troubleshooting server/client/applicationissues.

Participating in disaster recovery testing, maintaining system

documentation logs and assisting in troubleshooting and diagnosis of

system problems

Executing Microsoft Systems Management Server 2003 administration

and maintenance in addition to routine patch and software deployment

and troubleshooting functions

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Troubleshooting SQL 2005 database systems, introducing new network

environment components like SMS and WSUS.

Auditing server logs (Domain Controller/IIS/FTP) as per requirement and

installing security patches as per client security policy

Managing and troubleshooting backups for 29 regional offices with

Computer Associates Arcserve 2000 Imaging bare-metal servers through Automated Deployment Services