merton alg residents survey 2005 draft presentation prepared by tns social november 2005
TRANSCRIPT
Merton ALG Residents Survey 2005
DRAFT PRESENTATION
Prepared byTNS Social
November 2005
Merton Residents Survey 2005
Issues of concern
Image of borough
Service delivery
User perceptions
Extra Questions 2005
Household waste collection
Satisfaction with Council & complaint handling
Internet use in Merton
Discrimination and tackling racism
Recognition of campaigns in Merton
Crime, anti-social behaviour and Drugs
Young peoples survey
ISSUES COVERED
Merton Residents Survey 2005
1175 interviews conducted in home and in street
Fieldwork conducted 2 – 25 September 2005
2004: 10 November – 7 December 2004
2003: 21 October – 28 November 2003
Representative quota sample
Quotas set on gender, ethnic origin, age, working status of women and housing tenure, set to 2001 Census
88 sampling points across the borough
METHODOLOGY
Merton Residents Survey 2005
Men
Women
18-34
35-59
60+
Owner Occupier
/Other
Council Rented
SET ACHIEVED Number
% %
49 46 540
51 54 635
36 27 316
42 51 595
22 23 264
91 93 1091
9 7 84
}
SAMPLE PROFILE
Base: All Merton residents (1175)
Merton Residents Survey 2005
SET % ACH % ACH NO.
ETHNICITY
White 75 78 920
Mixed
Black 25 21 251
Asian
Other
Base: All Merton residents (1175)
SAMPLE PROFILE
Areas of Personal Concern
Merton Residents Survey 2005
45
40
31
29
22
19
17
14
10
10
9
8
7
Council Tax
Crime
Litter / dirt
Traffic congestion
Education standards
Pollution
Health service
Lack of affordable housing
Rising prices / interest rates
Lack of recreational facilities
Not enough for elderly
Public transport
Lack of jobs
% mentioning
Base: All Merton residents (1175)
Change from 2004
*Sig
-6*
+8*
-7*
0
+9*
+5*
+1
0
+3*
-2
+1
-4*
0
AREAS OF PERSONAL CONCERNMerton 2005
Merton Residents Survey 2005
UP: %Education +9Crime +8Pollution +5Rising prices +3
DOWNLitter / dirt - 7Council tax - 6Public transport - 4
CHANGES IN AREAS OF CONCERN SINCE 2004
Merton Residents Survey 2005
MAIN ISSUES OF PERSONAL CONCERN 1995 - 2005
28
46
42
38
3233
29 29
39
34
29
45
36
32
40
18
28
3534
47
51
45
26
35
38
31
3539
34
18
32
15
25
35
45
55
1995 1999 2000 2001 2002 2003 2004 2005
Base: All Merton residents
Traffic
Crime
Council tax
Litter
Merton Residents Survey 2005
CONCERNS OF ‘AB’ RESIDENTS
29
39
25
33
19
Congestion %
All
AB
C1
C2
DE
22
30
24
13
15
Education %
Base: All Merton residents (1175)
Merton Residents Survey 2005
CONCERNS OF ‘C2DE’ RESIDENTS
9
4
8
14
12
Care for elderly %
All
AB
C1
C2
DE
7
2
8
4
14
Lack of jobs %
Base: All Merton residents (1175)
Merton Residents Survey 2005
45
40
31
29
22
19
17
14
10
10
9
8
7
35
51
23
21
23
19
23
16
9
8
11
10
12
Council Tax
Crime
Litter
Traffic
Education
Pollution
Health service
Lack of affordable housing
Rising prices / interest rates
Lack of recreational facs.
Not enough for elderly
Poor public transport
Lack of jobs
% mentioning
Merton LondonBase: All residents
Diff to London
*Sig
+10*
-11*
+8*
+8*
-1
0
-6*
-2
+1
+2
AREAS OF PERSONAL CONCERN: Merton 2005
-2
-5*
-2
Merton Residents Survey 2005
MORE CONCERN IN MERTON %Council Tax +10Litter +8Traffic +8
LESS CONCERN IN MERTON %Crime -11Health Service -6Lack of jobs -5
SIGNIFICANT DIFFERENCES FROM LONDON 2005
Image of the council
Merton Residents Survey 2005
74
62
62
59
54
53
49
48
46
46
45
44
39
33
Staff friendly
Informs
Doing a good job
Better place to live
Easy to phone
Efficient & well run
Listens
Difficult to phone
Involves
Does enough for people like me
Responsive
Doesn't do enough for me
Better than a year ago
Good value for council tax paid
% agreeing a great deal/ to some extent
Changefrom 2004
*Sig
+9*
+6*
+7*
+14
-2
+3+3
+1
+4
-4
Base: All Merton residents (1175)
0
+2
IMAGE OF THE COUNCIL 2005
+1
-1
Merton Residents Survey 2005
BETTER: %Staff friendly +9Better place to live +7Informs residents +6
WORSE:Nothing
CHANGES SINCE 2004
Merton Residents Survey 2005
79
69
64
57 57
68
62 62
72
59
53
4846
5755
5352
35
3027
32
42
37
33
20
30
40
50
60
70
80
1995 1999 2000 2001 2002 2003 2004 2005
Good job
Efficient
OVERALL PERCEPTIONS MERTON Saying Great Deal / Some Extent
Base: All Merton residents
VFM
Merton Residents Survey 2005
6259 58
6466
79
57 57
68
62 62
66
6163
58
66
69
64
30
40
50
60
70
80
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
DOING A GOOD JOB No change in Merton, now on par with London
Highest 2004/5 71Highest 2003/04 68
Lowest 2004/05 58
Lowest 2003/04 53
Merton Residents Survey 2005
3236 36
4246
3236
40 3941
3434
2826
10
20
30
40
50
60
70
80
1999 2000 2001 2002 2003 2004 2005
London Merton Outer
BETTER JOB NOW THAN YEAR AGO No change in Merton this year
Highest 2003/04 51
Lowest 2004/05 38 Lowest 2003/04 36
Highest 2004/05 51
Merton Residents Survey 2005
48
56
49 50 4951
48 48
5554
72
5759
53
4846
5755
5354
30
40
50
60
70
80
1991 1995 1998 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
EFFICIENT AND WELL RUN No change in Merton this year
Highest 2003/04 58
Lowest 2003/04 41Lowest 2004/05 41
Highest 2004/05 62
Merton Residents Survey 2005
53
61
51
5658 57
69
61
50
61
56
6258
63
52
56
69
52
30
40
50
60
70
80
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
KEEPS RESIDENTS INFORMED Improvement in Merton following the London pattern
Highest 2003/04 76
Highest 2004/05 73
Lowest 2004/05 47
Lowest 2003/04 52
Merton Residents Survey 2005
4749
39
45
53
45 45 45
52
47
54
37 36 37
4947
4946
30
40
50
60
70
80
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
LISTENS TO CONCERNS No change in Merton
Lowest 2003/04 41Lowest 2004/05 39
Highest 2004/05 54Highest 2003/04 54
Merton Residents Survey 2005
4139
37 38
49
33
42 4345 46
34
44
35 36
20
30
40
50
60
70
80
1999 2000 2001 2002 2003 2004 2005
London Merton Outer
INVOLVES RESIDENTS IN DECISION MAKING No change in Merton, on a par with London
Lowest 2003/04 36
Highest 2003/04 47Highest 2004/05 48
Lowest 2004/05 36
Merton Residents Survey 2005
69
63
6769
67 66
7174
69
65
74
66
7270
66 68
75
69
30
40
50
60
70
80
1995 1998 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
STAFF FRIENDLY AND POLITE Rise in ratings, on par with London average
Highest 2003/04 74
Lowest 2003/04 65
Lowest 2004/05 60
Highest 2004/05 78
Merton Residents Survey 2005
33
38
4541
3841
45
33
49
38 3835
4345
4145
39
35
20
30
40
50
60
70
80
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
RESPONDS QUICKLY WHEN ASKED No change, remaining on par with London
Highest 2003/04 48
Lowest 2003/04 36
Lowest 2004/05 38
Highest 2004/05 50
Merton Residents Survey 2005
46
55
62
58
54
59
64
48
5452 52
59
4444
30
40
50
60
70
80
1999 2000 2001 2002 2003 2004 2005
London Merton Outer
MAKING AREA BETTER PLACE TO LIVE Improvement this year following the London trend
Highest 2003/04 67
Lowest 2003/04 51Lowest 2004/05 52
Highest 2004/05 68
Merton Residents Survey 2005
4240 40
4547 48
4548
36
4345
52
48 4851
44
4142
30
40
50
60
70
80
1995 1998 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
DOES NOT DO ENOUGH FOR PEOPLE LIKE MENo change in Merton
Lowest 2003/04 41
Lowest 2004/05 36
Highest 2003/04 53Highest 2004/05 51
Merton Residents Survey 2005
46 47 45 47 45 47
3942 44
51
454641
48
28
42
0
10
20
30
40
50
60
70
80
1991 1995 2000 2001 2002 2003 2004 2005
London Merton Outer
DIFFICULT TO CONTACT BY PHONE No change this year and on a par with London
Highest 2003/04 54
Lowest 2004/05 35
Highest 2004/05 48
Lowest 2003/04 41
Merton Residents Survey 2005
BETTER THAN LONDON: %None
WORSE THAN LONDON:Better than a year ago -7Informs -7 Better place to live -5
IMAGE OF THE COUNCIL 2004 Merton Vs London
Service DeliveryService Delivery
Merton Residents Survey 2005Base: All respondents (1175)
1114
410
91011
1827
201919
35666
1629
75
11
656463
6161
565352
4343
3534
323131
2619
1716
1110
Poor - Extremely Poor Good-Excellent
PERCEIVED SERVICE DELIVERY Merton 2005 Change since
2004
0
+6*
+9*+11*
+3
+1+1+5*
-2+4
+4*
-7*
-3-6*
-9*-11*
-9*-10*-8*
-4*
-6*
Refuse collectionRecycling facilities
Coll. council tax
Public transport Street lighting
Health services Libraries Parks etc.
Street cleaningPolicing
Leisure facilitiesFly tip removal
Roads / pavementsAdult education
Primary educationNursery educationSecondary educn.
Youth servicesSocial services Housing benefit
Council housing *Sig
Merton Residents Survey 2005
BETTER: %Public transport +11Collecting council tax +9Recycling facilities +6Parks etc +5Fly tip removal +4 WORSE:Secondary education -11Housing benefit -10Council Housing -9Nursery education -9Social services -8Roads / pavements -7Leisure facilities -6Primary education -6Youth services -4
CHANGES SINCE 2004
Merton Residents Survey 2005
67
75
66 6468 69
7376
80
66
50
66
62
71
65
6570
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
REFUSE COLLECTION No change in Merton
Highest 2003/04 84
Lowest 2004/05 64
Lowest 2003/04 62
Highest 2004/05 87
Merton Residents Survey 2005
35
4651 50
46
53 53
63
54
69
44 44
33
46
58
49
64
51
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
RECYCLING Merton shows improvement in line with London
Highest 2004/05 75
Lowest 2004/05 39
Highest 2003/04 66
Lowest 2003/04 40
Merton Residents Survey 2005
39
50
40 4043
37
45
52
41
58
4236
31
4743
45
36
43
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
STREET CLEANING No change in Merton
Highest 2004/05 65
Lowest 2004/05 40
Highest 2003/04 57
Lowest 2003/04 37
Merton Residents Survey 2005
53
60 6056 58 59
68
56
67
58 5862 61
5756 5854
59
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
STREET LIGHTING No change in Merton
Highest 2004/05 72
Lowest 2004/05 56
Highest 2003/04 64
Lowest 2003/04 49
Merton Residents Survey 2005
21 2327
24 2528 27
36
21
3024
38 39
3228
2320
26
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
ROAD AND PAVEMENT REPAIR Decline this year but still higher than 2002 levels
Highest 2003/04 38
Lowest 2003/04 22
Highest 2004/05 47
Lowest 2004/05 27
Merton Residents Survey 2005
1622 24 24 24 25
3226
35 35
2623
17
25
31
2320
28
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
NURSERY EDUCATION Decline this year back to 2002 levels
Highest 2003/04 35
Lowest 2004/05 20
Lowest 2003/04 19
Highest 2004/05 45
Merton Residents Survey 2005
23 25
32 3229 30 32
39
28
35 3731
25 2825 28
36
25
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
PRIMARY EDUCATION Decline this year back to 2002 levels
Highest 2004/05 46
Lowest 2004/05 26Lowest 2003/04 23
Highest 2003/04 36
Merton Residents Survey 2005
22 2024
2721 20
24
33
1815 15
2730
2025
1916
19
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
SECONDARY EDUCATION Decline this year, as with other educational services
Highest 2004/05 43
Lowest 2004/05 19 Lowest 2003/04 12
Highest 2003/04 27
Merton Residents Survey 2005
37 3631
3440
35 35 3741
32
41
2934 32 34
31
26
30
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
ADULT EDUCATION / EVENING CLASSES No change
Highest 2003/04 40
Highest 2004/05 42
Lowest 2003/04 24 Lowest 2004/05 24
Merton Residents Survey 2005
59 5855
59 5855 56
70 71
53 5552 53
6157
495657
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
LIBRARIES No change
Highest 2004/05 65
Lowest 2004/05 48Lowest 2003/04 46
Highest 2003/04 63
Merton Residents Survey 2005
43 4541
48 4946 47
58
4954
39
48 50 52484743
44
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
PARKS, PLAYGROUNDS, OPEN SPACES Merton shows improvement, as does London as a whole
Highest 2003/04 53
Lowest 2004/05 39
Highest 2004/05 53
Lowest 2003/04 33
Merton Residents Survey 2005
42 41 39 40 39 3734
3742
37
48
3336
413534
4140
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
LEISURE AND SPORTS FACILITIES Merton shows decline in this service, now below London
Highest 2003/04 51
Lowest 2004/05 30Lowest 2003/04 26
Highest 2004/05 53
Merton Residents Survey 2005
45
5356 56 55 53
5954 5847
636060
47
0
10
20
30
40
50
60
70
80
90
100
1999 2000 2001 2002 2003 2004 2005
London Merton Outer
COLLECTION OF COUNCIL TAXMerton shows improvement, now ahead of London
Highest 2003/04 63
Lowest 2004/05 49Lowest 2003/04 51
Highest 2004/05 64
Merton Residents Survey 2005
1316
12 14 14 14 1619
9
18 19
10
1712
15 17 1413
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
COUNCIL HOUSING Decline in Merton this year, now below London
Highest 2004/05 32
Lowest 2003/04 11
Highest 2003/04 22
Lowest 2004/05 12
Merton Residents Survey 2005
17 15 1419 20
9
20 21
11
1817 1313
1317 14
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
HOUSING BENEFIT Decline this year, Merton now below London
Highest 2004/05 33
Lowest 2004/05 14
Highest 2003/04 26
Lowest 2003/04 14
Merton Residents Survey 2005
23 24 22 22 2117 18
212628
34
23 25
15
26 24
16
22
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
SOCIAL SERVICES Decline takes Merton below the London average
Highest 2004/05 38
Lowest 2003/04 18Lowest 2004/05 18
Highest 2003/04 27
Merton Residents Survey 2005
3942
45 44 43 4347
56
46
58 57 59
41
55 55 56
4442
0
10
20
30
40
50
60
70
80
90
100
1991 1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
LOCAL HEALTH SERVICE No change in Merton ratings since 2003
Highest 2003/04 55Highest 2004/05 59
Lowest 2004/05 42Lowest 2003/04 36
Merton Residents Survey 2005
44
3431
3531 33
484843
36 34 3539
43
2828
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
POLICING No significant change this year in Merton
Highest 2004/05 46Highest 2003/04 41
Lowest 2004/05 33Lowest 2003/04 30
Merton Residents Survey 2005
48
3741
4952
66
33
43
5450
61
45 4649
4346
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005
London Merton Outer
PUBLIC TRANSPORT Improvement in Merton, following the London trend
Highest 2004/05 65Highest 2003/04 58Lowest 2004/05 48
Lowest 2003/04 40
Merton Residents Survey 2005
4135
3034
27
21
34
0
10
20
30
40
50
60
70
80
90
100
1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06
Merton
CIVIC AMENITIES / FLY TIP REMOVAL Continues to improve
Merton Residents Survey 2005Base: All respondents (1175)
1114
410
91011
1827
201919
35666
1629
75
11
656463
6161
565352
4343
3534
323131
2619
1716
1110
Poor - Extremely Poor Good-Excellent
PERCEIVED SERVICE DELIVERY Merton vs. London 2005 Diff. to London
-8*
+1
+5*-5*
-7*
0-8*-6*
-9*-5
n/a
-4*
-10*-8*
-6*-14*
-9*-9*-10*
n/a
-7*
Refuse collectionRecycling facilities
Coll. council tax
Public transport Street lighting
Health services Libraries Parks etc.
Street cleaningPolicing
Leisure facilitiesFly tip removal
Roads / pavementsAdult education
Primary educationNursery educationSecondary educn.
Youth servicesSocial services Housing benefit
Council housing *Sig
Merton Residents Survey 2005
MERTON BETTER THAN LONDON: %Collection of council tax +5
MERTON WORSE THAN LONDON:Secondary education - 14Adult education - 10Social services - 10Council housing - 9 Housing benefit - 9Street cleaning - 9Refuse collection - 8Libraries - 8Primary education - 8Leisure facilities - 7Street lighting - 7Nursery education - 6Parks etc - 6Public Transport - 5Roads / pavements - 4
DIFFERENCES FROM LONDON2005
User trendsUser trends
WARNING : SMALLER SAMPLES = BIGGER ERRORS
The Annual Survey of Residents is undertaken to provide an update of how the residents of Merton feel about their local area and services. The 2005 survey was based on a sample of 1,175 local people.
This sample is considered to be statistically large enough to represent Merton as a whole. However, when undertaking detailed analyses (for example by ethnic group, or by ward) the sample sizes reduce and
consequently the robustness of the outcomes deteriorates.
When the analysis it taken further to include cross-tabulations (for example, by ethnic group within a ward) the sample sizes become so small, and the sampling errors so large, that the headline figures cannot be
taken to provide an accurate reflection of what that cohort of residents really think.
Grouping a small number (eg three or four) wards with similar characteristics together to increase the sample size can be useful in understanding sub-borough patterns and trends, but nonetheless the margin of error in these clusters will still be substantial, and significantly larger than that which would be expected from
the data for the borough as a whole.
For this reason these tables must be used with extreme caution, and headline figures for such cohorts should not be quoted in documentation without their associated confidence intervals, as otherwise they are
likely to be misleading.
Merton Residents Survey 2005
26
65
10
27
19
18
19
23
6
14
11
40
49
3
59
9
Excellent-Good Average Poor-Extremely Poor Don't know
%
NURSERY EDUCATION
Total 2005
COUNCIL HOUSING
Total 2005
Users 2005 (84)
Tenants 2005 (84)
OPINION OF SERVICESUsers vs. Non-Users
Merton Residents Survey 2005
34
5752
57 57 5660 60
71 72
60
7368
73
60
6865
57
0
10
20
30
40
50
60
70
80
90
100
1995 1998 1999 2000 2001 2002 2003 2004 2005
London
Merton
NURSERY EDUCATION (UNDER 5’S) - USERS% saying Good - Excellent
Merton Residents Survey 2005
666262 64
61
6866
61
6465
0
10
20
30
40
50
60
70
80
90
100
2001/2 2002/3 2003/4 2004/5 2005/6
London
Merton
PRIMARY EDUCATION - USERS% saying Good - Excellent
Merton Residents Survey 2005
48
55
41
4853
47
56
37
31
47
0
10
20
30
40
50
60
70
80
90
100
2001/02 2002/03 2003/04 2004/5 2005/06
London
Merton
SECONDARY EDUCATION - USERS% saying Good - Excellent
Merton Residents Survey 2005
69 6863
74 76 74
6865
7375
55
65
56
71
55
61
68
56
0
10
20
30
40
50
60
70
80
90
100
1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6
London
Merton
EVENING CLASSES / ADULT EDUCATION - USERS% saying Good - Excellent
Merton Residents Survey 2005
3128
22
3135 35 35
32
4339 37
45
34
24
39
25 2731
0
10
20
30
40
50
60
70
80
90
100
1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6
London
Merton
COUNCIL HOUSING - TENANTS% saying Good - Excellent
Merton Residents Survey 2005
46 4439
52
4540
53
62
56
47
59
52
37
45
40 3839
68
0
10
20
30
40
50
60
70
80
90
100
1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6
London
Merton
HOUSING BENEFIT - USERS% saying Good - Excellent
Merton Residents Survey 2005
4044 43 44 43
5045
52 53
68
48 48
41
34
504650
0
10
20
30
40
50
60
70
80
90
100
1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6
London
Merton
SOCIAL SERVICES - USERS% saying Good - Excellent
Merton Residents Survey 2005
50 5249
58 5955 57
64
58
48 5047
555956
544756
0
10
20
30
40
50
60
70
80
90
100
1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6
London
Merton
PARKS, PLAYGROUNDS & OPEN SPACES - USERS% saying Good - Excellent
Merton Residents Survey 2005
7066 66
73 72 72 72 747779
60
68
62 63 61
677076
0
10
20
30
40
50
60
70
80
90
100
1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6
London
Merton
LIBRARIES - USERS% saying Good - Excellent
Merton Residents Survey 2005
57 58 5855 53 53
50
56
63
5255
48 47
41
485049
49
0
10
20
30
40
50
60
70
80
90
100
1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6
London
Merton
LEISURE AND SPORT FACILITIES - USERS% saying Good - Excellent
Merton Residents Survey 2005
72 70 7066
6065
6872
64
5853
40
51
63
70
62
80
49
0
10
20
30
40
50
60
70
80
90
100
1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6
London
Merton
RECYCLING - USERS% saying Good - Excellent
Merton Residents Survey 2005
Total Users Recycling facilities +8* +7* Parks, playgrounds, open spaces
+5* +5
Libraries +1 +6 Leisure & sports facilities - 6* -1 Nursery education - 9* -3 Primary education - 6* -4 Secondary education -11* -14 Adult education - 3 +7
Housing Benefit - 10* +8 Social Services - 8* +16* Council housing - 9* +2
*Sig
CHANGES SINCE 2004-5Summary
Merton Residents Survey 2005
London Merton Diff.Recycling 72 70 -2Parks 64 59 -5*
Nursery 60 65 +5Primary 68 62 -6Secondary 56 41 -15*Adult educ. 73 68 -5
Leisure 56 48 -8*Libraries 77 67 -10*
Social services 53 50 -3Council housing 43 27 -16*Housing benefit 62 45 -17*
* Sig
MERTON VS LONDON USERS 2005those saying Good - Excellent
Merton Extra QuestionsMerton Extra Questions
Household waste collection
Merton Residents Survey 200474
Waste collection seen as reliable but over a quarter are dissatisfied with the cleanliness of the streets the day after collection
49
60
85
18
11
7
20
28
8
Collection of bulkyhousehold waste
How clean & tidy thestreet is after
Reliability of wastecollection
%
Satisfied Neither Dissatisfied
Base: All Merton residents (1175)
65 22 11Refuse collection
Good-Excellent Average Poor-Extremely Poor
Merton Residents Survey 200475
2005 vs. 2004: Improvements in satisfaction
45
49
55
60
79
85
22
18
18
11
12
7
16
20
25
28
8
8
2004
Collection of bulky household waste 2005
2004
How clean & tidy the street is after 2005
2004
Reliability of waste collection 2005
%
Satisfied Neither Dissatisfied
Base: All Merton residents
Merton Residents Survey 200476
Waste collection most reliable around Ravensbury/ St Helier/ Cricket Green. Big improvement for Colliers Wood area
8982
77 79 7670
84 85 85 8488
84
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
2004
2005
% satisfied with “reliability of waste collection” (Avg 85%)
Base: All Merton residents
1: Village/ Hillside/ Raynes Park/ Wimbledon Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
Merton Residents Survey 200477
Dissatisfaction with how clean street is after collection: rising in a number of areas
17
44
19
32
14
2724
44
30
21
2825
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
2004
2005
% dissatisfied with “how clean & tidy the street is the day after collection” (Avg 28%)
Base: All Merton residents
1: Village/ Hillside/ Raynes Park/ Wimbledon Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
Merton Residents Survey 200478
Good improvement for Dundonald/ Trinity/ Abbey in collection of bulky waste
14
31
8
22
6
1920 18 1719 20
28
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
2004
2005
% dissatisfied with “collection of bulky household waste” (Avg 20%)
Base: All Merton residents
1: Village/ Hillside/ Raynes Park/ Wimbledon Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
Satisfaction with Council and Complaints Handling
Merton Residents Survey 2005
How satisfied are you with the way the Council runs things?
6 16 24 49 4
%
Very dissatisfied
Fairly dissatisfied
Neither
Fairly satisfied
Very satisfied
Base: All Merton Residents (1175)
53% Satisfied22% Dissatisfied
Merton Residents Survey 2005
Have you made a complaint to Merton Council in the last 12 months?
2518
7580
%
Yes No
Base: All Merton residents
9
11
34
27
12
12
20
22
22
27
%
Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied
Of those who made a complaint, 38% were satisfied with the way in which the complaint was handled
2004
2005
2005
2004
Merton Residents Survey 2005
Internet use in Merton
Merton Residents Survey 2005
Locations where internet accessed in last 3 months65% access from home, 31% from work. 27% do not have access
65
31
6 6 6
27
Home Work Public place e.glib.
Friend's /relative's house
Internet café None
Base: All Merton residents (1175
%
Merton Residents Survey 2005
Which groups do not have internet access?
27
72
57
4744
Merton avg. Age 60+ Disabled C2DE grade Counciltenant
Base: All Merton residents (1175)
%
Discrimination, tackling racism and social cohesion
Merton Residents Survey 2004
DOES MERTON COUNCIL TREAT PEOPLE IN A FAIR AND NON-DISCRIMINATORY WAY?50% Agree/strongly agree
1 24
22 2123
47 4746
5 4
1 6 7
6
2003-4 2004-5 2005-6
%
Strongly agree
Agree
Neither
Disagree
Strongly disagree
Base: All Merton residents
%
Merton Residents Survey 2004
IS MERTON A COUNICIL THAT TACKLES RACISM OR NOT?35% say yes
52 4557
46 53
2120
11
1212
2735 32
42 35
2001/02 2002/03 2003/04 2004/5 2005/6
%Yes
No
DK
Base: All Merton Residents
%
Merton Residents Survey 2004
IS MERTON A COUNICIL THAT TACKLES RACISM OR NOT?By ethnicity
5647
35
9 21
26
35 3240
White Black / Black-British Asian / Asian-British
%Yes
No
DK
Base: All Merton Residents
%
Merton Residents Survey 2004
Is the local area a place where people of different backgrounds get on together?81% say yes
11
70
62
10
Definitelyagree
Tend toagree
Tend todisagree
Definitelydisagree
Don'tknow / toofew people
%
Base: All Merton Residents (1175)
%
Merton Residents Survey 2005
Recognition of campaigns in Merton
Merton Residents Survey 2005
Campaigns seen over last yearBest recalled is ‘Are you Receiving My Merton?’
22
10 96 5
61
Are youreceiving
My Merton?
Home isWhere your
Heart is
TrashyMerton
Claim it We're goingas LOW as
we can
None
%
Base: All Merton Residents (1175)
%
Merton Residents Survey 2005
Who remembers campaigns?% recalling at least one campaign
36
29
42 41
29
MertonAverage
Male Female AB DE
%
Base: All Merton Residents (1175)
%
Merton Residents Survey 2005
Crime, Anti-social behavior and Drugs
Merton Residents Survey 2005
How worried are you about...?Merton residents more worried about crime and anti-social behaviour than drug users in their area
3 3 818 18
2812 11
15
46 45
27
21 21 16
Crime ASB Drug users
%
Very worried
Fairly worried
Neither
Not very worried
Not at all worried
Base: All Merton Residents (1175)
%
Merton Residents Survey 2005
Residents in Lavender Fields / Pollards Hill / Figges Marsh are most worried about Crime
5663 63
7875
69
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% Fairly / very worried about crime (avg 67%)
Base: All Merton residents (1175)
1: Village/ Hillside/ Raynes Park/ Wimbledon Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
Merton Residents Survey 2005
Worry about anti-social behaviour follows a similar pattern to that for crime
59
6762
73 73
65
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% Fairly / very worried about anti-social behaviour (avg 66%)
Base: All Merton residents (1175)
1: Village/ Hillside/ Raynes Park/ Wimbledon Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
Merton Residents Survey 2005
There is a larger gap in worry about drugs between areas 1/2/3 and 4/5/6, than for crime and ASB
30
3842
54 52 50
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% Fairly / very worried about drug users (avg 43%)
Base: All Merton residents (1175)
1: Village/ Hillside/ Raynes Park/ Wimbledon Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
Merton Residents Survey 2005
Young Persons Survey
Merton Residents Survey 2005
45
35
34
30
29
26
18
18
16
13
13
8
55
33
23
29
25
19
21
14
12
12
9
8
Crime
Bullying
Bad behaviour
Drug use / pushers
Not enough done for youth
Litter
Education
Lack of recreational facilities
Public transport
Pollution
Traffic
Lack of jobs
Merton
London
Areas of personal concern – Young peopleCrime is biggest worry, but less so than London as a whole. Bad behaviour more of a concern in Merton than London.
Base: All Merton residents 11-17yrs (224)
%
Merton Residents Survey 2005
2
25
21
18
10
4
Lack of Jobs
Standard ofeducation
Pollution ofenvironement
AB
DE
Areas of personal concern – Social grade Young people in AB households are more concerned about education & environment; DE more concerned about lack of jobs
Base: All Merton residents 11-17yrs (224)
Merton Residents Survey 2005
51
26
22
34
50
12
Crime
Bullying
Lack ofrecreational
facilities
Male
Female
Areas of personal concern – Young peopleYoung males are more concerned with crime, females with bullying
Base: All Merton residents 11-17yrs (224)
Merton Residents Survey 2005
37
51
30
24
30
40
28
45
35
49
57
63
52
58
44
28
21
1316
36
39
0
10
20
30
40
50
60
70
11 12 13 14 15 16 17
Bad Behaviour
Crime
Concern about crime increases and concern about bullying and bad behaviour decreases with age
Bullying
Base: All Merton residents 11-17yrs (224)
Merton Residents Survey 2005
Image of the council – Young people
% Saying Great Deal / Some Extent
25
21
34
28
20
29
24
19
18
14
Provides services which youngpeople need
Does enough to protect youngpeople
Keeps young people informed
Listens to concerns of youngpeople
Involves young people indecision making
MertonLondon
Base: All Residents 11-17 yrs
Merton Residents Survey 2005
11
4
5
14
12
12
18
14
19
18
24
8
21
40
7
63
61
60
59
56
55
55
52
52
46
46
35
32
32
24
Poor - Extremely Poor Good-Excellent
Perceived service delivery – Young people
Base: All Merton residents 11-17yrs (224)
Differencefrom London
- 8
-1-5
-5
-1
n/a
-10*
+1+6
- 6- 7
- 4- 6
+5
-5
Leisure / sports facilities
Activities for young people
Libraries
Local health services
Primary schools
Public Transport
Recycling facilities
The Police
Parks / open spaces
Secondary schools
Sixth form colleges
Arts & culture
Street cleaning
Roads and pavements
Social services for children
*Sig
Merton Residents Survey 2005
Young people and political involvementWhat young people have done, or might consider doing
18
25
5
10
90
71
43
72
47
6
10
30
22
41
1
1
2
1
2
3Voting in an election
Doing voluntary work
Being a member of aschool council
Write to localcouncillor
Campaiging (march,protest, sign petition)
%
Am doing/have done Might do in future Would never do this DK
Base: All Merton Residents 11-17yrs (224)
Merton Residents Survey 2005
Out of school activities attended65% engage in at least one activity, with sports/gym most popular
40
1917
15
96
2
Sports / gym Drama /Dance /Music
After-schoolclub
Youth club Scout /adventure /cadet grps
Other Breakfastclub
Base: All Merton residents 11-17yrs (224)
%
Male 48%
Female 29%
Male 14%
Female 26%
Merton Residents Survey 2005
Out of school activities young people would like to attend93% would like to attend at least one. Sport / friends most popular; activities organised by adults least popular
Base: All Merton residents 11-17yrs (224)
%
Male 53%
Female 29%Male 24%
Female 53%
Council rent 25%
Owner-Occupier 44%
44 44
35
23
13
65
Sportsactivities
Place tomeet friends
/ others
Music / art /drama
Place forplay &
hobbies
Place to dohomework
Place adultslisten to
probs
Place adultsorganiseactivities
SummarySummary
Please type your file name here 109
SUMMARY - ISSUES
Despite a fall in the level of concern this year, council tax remains the number one issue in Merton, and also of much more concern compared with London as a whole
Concern about crime has risen this year and it is now the second biggest area of concern (still lower than the London average)
Concern about litter has fallen this year but is the third biggest area of concern in Merton and also of much more concern here than in the rest of London
Compared with London, traffic congestion is also of more concern in Merton, as last year
There is less concern In Merton about health services and lack of jobs, compared with the London average
Please type your file name here 110
SUMMARY - IMAGE
Following a decline last year, the percentage of people saying the Council does a “good job” remained steady this year
In fact, there was no decline in any of the image dimensions
Ratings improved for Council staff being friendly, making the local area a better place to live and keeping residents informed
However, Merton Council is behind the London average for being better than a year ago, keeping residents informed and making the local area a better place to live
Please type your file name here 111
SUMMARY - SERVICES
Public transport, collection of Council tax, parks and fly tip removal showed an improvement this year.
Recycling facilities also improved this year (among everyone and users) and Merton is now on a par with London on this service.
Merton is ahead of London on collection of Council tax, but all other services fall behind the London average
A decline was seen in the educational services (nursery, primary & secondary) and the core services provided by the Council (housing benefit service, council housing and social services). However, among users, social services showed an improved rating.
Some other areas also showed a decline this year: repair of roads and pavements, leisure facilities and youth services
Merton Residents Survey 2004
SUMMARY – Other local issues
Waste collection is seen as reliable by 85% (compared with 79% last year) but over a quarter remain dissatisfied with the cleanliness of the streets the day after collection, particularly residents of Dundonald/ Trinity/ Abbey, as last year.
Three quarters have internet access, most commonly at home (65%) and work (31%). Those with a disability and residents over 60 years of age are least likely to have access.
81% think their local area is a place where people from different background get on well together
Merton Residents Survey 2004
SUMMARY – Satisfaction with Council
53% are satisfied with the way the Council runs things (52% last year)
25% made a complaint to Merton Council in the last year (compared to 18% in the last survey), of which 38% were satisfied with the way in which it was handled (42% last year).
As last year, half agree that Merton Council treats people in a fair and non-discriminatory way
35% think Merton Council tackles racism (decline from 42% last year)
Merton Residents Survey 2004
SUMMARY – Young people Crime is the main area of concern among young people in Merton, though
concern here is less than in London as a whole. There is a greater concern among young people in Merton about bad behaviour than the rest of London.
Merton scores better than London on communication with young people (keeping young people informed and listening to concerns of young people)
However, young people in Merton rate their Secondary schools much lower than the rest of London, as the adults did
Two thirds of young people engage in at least one out of school activity, with sports/ gym being the most popular, particularly among boys. Dance/ drama/ music is the second most popular activity, but more so among girls than boys.
When asked what activities they might be interested in attending, 93% chose at least one of the options shown, with sports and place to meet friends being most popular and activities organised by adults being least popular.