merger & acquisition activity in 2012 expected to continue
TRANSCRIPT
InBriefJUNE 2012
Merger & Acquisition Activity in 2012 Expected to Continue Upward Trend
Merger and acquisition activity has seen an
increase during the first six months of 2012 —
which aligns with the ongoing upward trend
in M&A since 2008. Following the economic
crisis of 2008, M&A transactions have begun
to slowly rebound, with the total value of M&A
deals increasing each year from 2009 to 2011
and with total M&A transaction value in 2011
more than 18 percent higher than 2009.
The changing regulatory environment is
also creating M&A opportunities for some
industries, especially energy and technology.
So far in 2012, those two industries alone
account for 37 percent of all M&A deals and
44 percent of all M&A transaction value.
While consolidation has always been a major
reason for M&A, we are also seeing cash
reserves on corporate balance sheets as one
of the main reasons for expansion. According
to several publications, major corporations
have more than $2 trillion in cash entering
this year. While CEOs and CFOs decide which
targets they should focus on, institutional
investors are also encouraging the use of
cash toward either M&A or reinvestment to
shareholders.
The remainder of the year should see a
continued increase in M&A deals within a wide
range of transaction types and deal structures;
however, the challenges affecting those
deals are ever more pressing and diverse, for
example, the unknown impact of the political
environment, including major elections in the
US and abroad. Also, shareholder activism
is becoming an ever more pressing issue —
whether it be executive pay, board elections
or other corporate decisions — that could
ultimately affect M&A activity.
With the shifting regulatory landscape and
economic recovery, the second half of the
year promises to be an interesting time for
M&A. We will continue to provide you with
relevant information on M&A trends as 2012
advances.
Industry Updates
InBriefJUNE 2012
Computershare Takes the Lead in the Industry on Escheatment and Unclaimed Property
Computershare takes an active role in
discussions with securities industry regulatory
bodies, individual states and industry
associations in order to help foster a friendlier
regulatory environment for our clients.
Last month we notified you of the State of
Delaware’s clarification of its escheatment
laws that would have had a negative impact
on dividend reinvestment plan (DRP) holders
and for holders who have their dividends
directly deposited to their bank accounts
via ACH. The State of Delaware revised its
interpretation of the law in response to
concerns raised by the Securities Transfer
Association (STA) through STA President and
Executive Vice President at Computershare
Charlie Rossi. Read The State of Delaware’s
Response to the STA, which includes specific
examples as to what is considered “contact.”
Charlie – along with Paul Griffith, Senior
Operations Manager at Computershare
and head of the STA’s Unclaimed Property
Committee – took the lead in the STA’s
efforts to have the law revisited. As a result
of these and other related efforts, we believe
the majority of shareholders in dividend
reinvestment plans and shareholders who
receive direct deposit of their dividends and
whose accounts may have been previously
considered dormant will not be considered
dormant based on the expanded list of
“contacts” for such accounts provided by The
State of Delaware.
As you may be aware, aside from corporate
action events, Computershare now handles
all escheatment processing internally using
its proprietary recordkeeping system. As
states continue to speed up the escheatment
process (there is now a three-year dormancy
period for securities property in most states),
we are committed to making sure that our
internal processes are robust enough to locate
as many “lost” or “dormant” account owners
as possible. For example, while the US Postal
Service requires that we perform a National
Change of Address (NCOA) database search
four times each year, we perform six searches
on our clients’ behalf with no additional cost
for the two extra searches. Additionally, rather
than performing these searches every two
months throughout the year, we strategically
position the searches to coincide with large
client mailing events, reducing the number of
undeliverable mail items and the resulting out-
of-pocket costs for our clients.
As our expertise in this area grows, we are
sharing our knowledge with other transfer
agents, industry groups and state regulatory
bodies to help shape the regulatory landscape.
Paul Griffith will be speaking on escheatment
topics throughout the year at events for
various industry groups, including the
Securities Industry and Financial Markets
Association (SIFMA), the Shareholder Services
Association (SSA), and the STA.
Our efforts to protect your shareholders and
improve the unclaimed property process
is another example of our commitment to
leading the industry and “raising the bar” on
shareholder service.
Regulatory Updates
InBriefJUNE 2012
A Summary of the JOBS Act
As you may have seen in recent news reports,
the Jumpstart Our Business Startups Act
(“the JOBS Act”) was signed into law by
President Barack Obama in April 2012. This
new law, which passed the House and Senate
with bipartisan support, is actually one bill
comprising several smaller bills that will likely
affect small businesses, broker-dealers, private
investment funds, banks and bank holding
companies, and existing public companies. As
the SEC begins writing the specific rules to
support the legislation, Computershare will
continue to monitor its progress and report
on any developments that might impact our
clients.
Crowdfunding
Perhaps the most notable aspect of the JOBS
Act is that it allows businesses to tap into
“crowdfunding” – raising money from a large
pool of small investors through an online
portal. This will allow small- and medium-sized
companies to raise up to $1 million over a
12-month period from both accredited and
unaccredited investors. The crowdfunding
mechanism creates a new exemption from the
Securities Act of 1933, as amended, and also
pre-empts state registration laws, removing
the registration burden for companies raising
funds through this new source.
Investors that want to participate in
crowdfunding will only be able to do so
through Web portals that are members of a
national securities association such as FINRA
or SIPC. The SEC will have nine months to
establish the rules and parameters within
which a crowdfunding site can operate.
Increased Threshold for Public Reporting Company Filings
The JOBS Act also increases the number of
shareholders a company is allowed to have
before being required to meet the SEC’s
ongoing reporting requirements. Under
previous laws, an issuer was required to
become a “public reporting company” if it
had at least 500 shareholders of record and
assets of more than $10 million. The JOBS
Act increases the threshold by raising the
shareholder limit to 2,000 shareholders
(accredited and unaccredited) or 500
unaccredited shareholders. This part of
the JOBS Act exempts stock issued under
an employee compensation plan from this
calculation, making it easier for companies
to compensate employees with stock before
taking on the cost and effort of going public.
Emerging Growth Companies
The JOBS Act also creates a new category
of issuers called “emerging growth
companies” (EGCs) that are exempt from
certain regulatory requirements – such as
“say-on-pay” votes and the requirement to
hire an independent auditor to attest to the
company’s internal financial controls – until
they meet one of the following three criteria:
1. Five years have passed since the date of
IPO
2. The company has $1 billion in annual gross
revenue
3. The company has a public float of $700
million or more
Regulatory Updates
InBriefJUNE 2012
The creation of the EGC category of issuers
is intended to encourage more small firms to
go public by delaying the requirements for
certain regulatory compliance.
Small Company Advertising to Solicit Capital
In addition to the provisions already
mentioned, the JOBS Act would add another
exemption to Rule 506 of Regulation D that
allows companies to raise capital without
registering with the SEC as long as they do
not actively market securities through general
solicitations or advertising. The new law
allows small companies offering securities
under Regulation D to use advertisements
and/or solicitation to reach investors, as long
as all buyers of the security are accredited
investors. The purpose of this section of the
law is to give small companies expanded
access to accredited investors and capital
without exposing less savvy investors to what
might be more risky securities.
A great deal of SEC rule-making is required
to fully implement the JOBS Act. The SEC’s
approach and details of the rule-making, as
well as public and professional commentary
and inquiries (much of which has already
begun) will influence the final form and impact
of certain JOBS Act provisions. While the law
has defined the scope of the rule-making, we
will continue to monitor the SEC’s progress
and notify you of any potential unintended
consequences of the Commission’s rule-
making.
Computershare will continue to monitor this
law and the SEC’s rule-making in the coming
months, and we will keep you informed of any
potential impact the JOBS Act might have on
our issuer clients.
InBriefJUNE 2012
Early Mobile Proxy Voting Results
Computershare strives to provide our clients
and their shareholders the best possible
tools utilizing the latest technology. Earlier
this year, we launched a mobile-optimized
version of our InvestorVote™ website that
allows shareholders to conveniently vote their
proxy via smartphone — with the same level of
security as the desktop version.
Since the beginning of 2012 many registered
shareholders have been given the opportunity
to view and vote their proxy material using
a smartphone over browser detection
technology we have internally developed.
As the use of mobile technology becomes
more pervasive in the financial service arena,
Computershare will be well-positioned to
support the needs of our clients and their
shareholders.
In just a few months since making this mobile
voting tool available, thousands of investors
cast their proxy vote through a smartphone —
and we expect that number to increase as
more people adapt to mobile technology.
Eighty-six percent of people who visited the
mobile voting site using a mobile device have
proceeded to cast their vote.
Computershare also became the first in the
industry to include a QR (quick response) code
on proxy instructions — allowing shareholders
to access the voting site with one simple click
of their smartphone.
We anticipate the number of shareholders
using the QR code to access the mobile voting
site will continue to increase. As more and
more people vote with mobile devices, we
will share the usage numbers with you and
help you develop programs to encourage
shareholders to cast their proxy votes
electronically — reducing costs and decreasing
environmental impact.
Computershare Service
InBriefJUNE 2012
Georgeson’s Asset Reunification Solution
As a new installment to InBrief, each issue
will include a spotlight on a Computershare
service that you may not have been aware
we provide. Our first spotlight is on the Asset
Reunification solution, a product available
through our subsidiary Georgeson Securities
Corporation.
Shareholders and other asset owners are
increasingly at risk of losing their property
to the states through escheatment. A recent
trend in state escheatment laws has resulted
in asset owners – including many who are not
considered “lost” according to SEC Rule 17Ad-
17 – having their property escheated to a state.
Georgeson’s Asset Reunification solution helps
reunite owners with their property before
it is escheated to the states. Our solution
can be used to help reunite owners with
dormant accounts and securities, uncashed
dividend checks, corporate actions checks,
sales checks, vendor checks, payroll checks,
unclaimed insurance payments, refunds, and
more. Services include:
> PostMerger CleanUpTM program — We reach
out to unexchanged holders following a
merger, acquisition or reverse stock split —
before those holders’ assets are escheated
to the states as abandoned property.
> Shareholder CleanUp (SC) — These
programs are designed to locate lost or
unresponsive shareholders. We offer
holders the guidance and assistance they
need to avoid transfer of their assets to the
custody of the state treasuries.
> Mutual Fund Shareholder CleanUp —
Our program will help fund shareholders
maintain control of their assets to prevent
the assets from being escheated.
> The Unclaimed Asset Program (UAP) —
We assist in reuniting payees, customers,
beneficiaries and other parties with
abandoned property that otherwise may
be escheated to the states. It is designed
to clean up uncashed checks and dormant
accounts (dividends, sale proceeds, payroll
checks, vendor checks, dormant account
balances).
In all cases, Georgeson will act as an advocate
for your shareholders or other asset owners,
providing them with a transparent service
to help reconnect them with their property.
Our dedicated research capabilities and our
secure, scalable infrastructure allow us to
garner high results for US and foreign owners
and offer a customized program for your
company.
Please contact your relationship manager or
account team for more information on these
solutions.
Computershare Service
InBriefJUNE 2012
Computershare Expanding Market Order Sales Options for Shareholders
To better service shareholders,
Computershare will begin treating sales
requests initiated via the Investor Centre™
website, the interactive voice response (IVR)
system, and investor service representatives
as market order sales, rather than offering
to effect batch order sales through these
methods. This will not only reduce confusion,
but also provide more shareholders with the
advantages and security of market order
trades and the related price certainty. Sales
requests received through the mail will
continue to be batch processed.
In addition, Computershare will be introducing
limit order sales for shareholders via the
channels noted above. This functionality will
be rolled out starting late in the fourth quarter
of this year. We will be providing shareholders
with the option of either “day” orders that will
remain in effect for the rest of the trading day
or “good-til-cancelled” orders that will remain
in effect typically for 30 days or earlier if the
shareholder cancels the order.
The fees for limit orders will be the same as
for market orders, providing shareholders
multiple options at the same cost. We will also
be introducing an additional fee of $15 for any
sales orders placed by telephone through an
investor service representative.
We do not anticipate that these changes
will adversely affect your shareholders in
any meaningful way, as the majority of
shareholders who choose an automated sale
with Computershare already choose a market
order sale.
The above changes will be implemented in
stages, based on the DRS and/or plan services
provided to each client. You will be notified by
your relationship manager when the changes
will affect you. Please feel free to reach out
to your relationship manager if you have any
questions about the new options being made
available to your shareholders.
Computershare Service
InBriefJUNE 2012
Cost Basis Inquiries Low This Tax Season
Computershare Plan Managers Hosts 2012 Plan Sponsor Forum
Another tax season is behind us, and as
reported in the March issue of InBrief, our
communication centers were well-prepared
to answer questions from your shareholders
and participants, particularly those related
to new cost basis regulations and reporting
requirements that were implemented this
year.
For the 2011 tax year, we mailed close to
3.5 million tax documents that included
the newly required cost basis information.
An analysis of our communication center
statistics reveals that of the total call volume
experienced between January and April of
this year, approximately 26,000 calls were
related to cost basis inquiries. This represents
just 1 percent of the calls handled by a
representative in that time period and is a 9
percent decrease in cost basis inquiries over
the same time period last year.
We believe that the success of a new
shareholder education initiative available on
YouTube and the development of intuitive
statements contributed to the low cost basis
call volumes this tax season.
Please contact your relationship manager or
account team with questions.
On May 23, Computershare Plan Managers
hosted an on-site meeting at our Edison, NJ,
location for plan administration clients in the
New York/New Jersey area.
Clients who attended had a look into the world
of Computershare, with an overview of our
business strategy provided by members of the
Computershare leadership team, as well as a
tour of our print facility and communications
center. Bruce Brumberg of myStockOptions.
com led an engaging discussion on important
industry topics like cost basis and Section
6039 reporting. Attendees also had the
opportunity to network with other equity plan
sponsors.
For more information on the Plan Sponsor
Forum, please contact your relationship
manager or account team.
Computershare Service
InBriefJUNE 2012
First Tranche of Shareowner Services Clients Successfully Migrated to Computershare Systems
On June 16, the first tranche of Shareowner Services clients migrated successfully and smoothly
to Computershare’s systems.
This first group consisted of clients with only certificated holders that do not pay a dividend.
Starting migrations with this subset of clients is a deliberate aspect of our migration methodology.
By adding clients with more complex service structures as we go through the migration process,
we will be able to build expertise among Shareowner Services staff in working with our systems
and processes. This approach also allows us to spread the work of the integration over a full
calendar year.
Preparing for Migration
We dedicated the six months leading up to this first migration to thorough planning, in order to
help ensure this migration, and all the rest, go smoothly. Grouping clients for migration according
to complexity is only one element of our strategy to maintain service continuity for clients and
their shareholders. Migrations are scheduled on weekends in order to limit impact on clients,
shareholders and plan participants. The process will become routine over the coming year, with a
migration tranche occurring approximately every two weeks through June 2013.
Six to eight weeks prior to each migration weekend, we begin working with that tranche of clients
to prepare for their migration. We make sure we have complete lists of key accounts that may
require special coding, as well as information on company events, such as dividends, that may
affect the migration.
Computershare Service
Depositary Receipts/
Closed-End Funds
StockOptions
EmployeePlans
DirectRegistration
System
DividendPayers
CorporateActions
InvestmentPlans
Core Transfer Agent
June — September
2012
July —September
2012
August —September
2012
October —November
2012
November 2012 —
January 2013
January —March 2013
March 2013 March —June 2013
Integrated Services
InBriefJUNE 2012
A week prior to each migration tranche, we run a complete mock migration of each client’s
shareholder data within a test environment, to ensure the actual migration will go smoothly. This
includes migration of all records, as well as tests of contact center and operational tools, Web and
IVR interfaces, and significant events such as a dividend.
In the meantime, shareholder communications – Web, IVR, communications centers and
document delivery – have all been set up to transition seamlessly. Shareholders who hold shares
in some companies that have migrated and in others that have not yet transitioned will continue
to be able to access all their holdings through a single Web page using their existing username
and password.
We will continue to provide you with ongoing updates on our progress as we proceed with the
data migrations and the integration of the Shareowner Services business into Computershare. In
the meantime, if you have any questions, please contact your relationship manager.
6 to 8 weeks prior
Provide Web/print output logos
Service enhancement opportunities
Identify any additional special coding, such as officers and VIPs, if needed
Post-migration validation and data cleansing
Pre-migration reconciliation
Cut off processing COB Friday Web/IVR validation
Post-migration monitoring
Test migration
Migration schedule notification
Migration readiness package
Readiness status
Sample output
Migration weekend results
Issuer Online client Web portal IDs
Post-migration follow-up
Key migration events
5 weeks prior
4 weeks prior
3 weeks prior
2 weeks prior
1 week prior
Migration weekend
1 week post
2 weeks post
Communication from RM
Required client action
Decision on service enhancement opportunities*
Confirm client Web portal users
Review any additional special coding, such as officers and VIPs, if needed
Provide key accounts for validation and post-migration events
Participate in overview of issuer and shareholder Web functionality
Participate in Issuer Online client Web portal training
*Note: Decision is needed 4+ weeks prior to migration weekend to ensure availability upon migration; client may opt in post migration
InBriefJUNE 2012
Integration Systems and Operational Update
Work continues on integrating the Shareowner Services systems, processes and operations into
Computershare. Here is an update on recent activity.
Communications Outputs
As Shareowner Services clients migrate to Computershare, they will begin utilizing
Computershare Communication Services for shareholder output. The Communication Services
group has plenty of capacity and is fully prepared to handle these new records, so you can expect
your existing service to continue uninterrupted.
Shareholder Experience
In addition, as Shareowner Services clients are migrated onto Computershare platforms and
systems, they and their shareholders will begin using the Issuer Online™ and Investor Centre™
websites.
Shareholders will experience a seamless transition to the Investor Centre website – post-
migration, they will be prompted to create an Investor Centre account when they access their
records in the Shareowner Services Web portal. All of their records and identification information
will automatically migrate to Computershare’s systems.
In the event a shareholder has multiple holdings for which one issuer migrates prior to others,
they will still be able to access all of their records via Shareowner Services’ Web tools until all
migrations are complete.
To make sure shareholders are aware of the coming changes, we began running an
announcement on the existing Shareowner Services portals at the end of April. Even if a
shareholder is unaware of the transition, we have set up a series of prompts that explain what’s
happening and walks them through the process of creating an Investor Centre account.
Additionally, clients will receive training on Issuer Online shortly after their migration weekend.
This training will help get them up to speed on the features and benefits of the Issuer Online
website.
Computershare Service
InBriefJUNE 2012
Operational Integration
As part of the ongoing process of integrating the Shareowner Services business into
Computershare, we have begun taking steps toward consolidating a few of our US operational
functions and locations. On May 31, we announced to staff that, by the end of June 2013, we
would be closing the communications center in our Edison, NJ, facility and that all operations
currently being handled in the Shareowner Services Pittsburgh office will be transitioned to other
Computershare locations, and we wanted to be sure to share that news with you. We also let
staff know that there will be additional isolated operational groups either being consolidated with
other Computershare functions or moving to other Computershare locations over the same time
period.
Your relationship management team will not change, and all Computershare functions in Edison,
other than the communications center, will remain in place.
We have been planning for the operational integration of the business over the past six months,
drawing on our extensive experience in integrating prior acquisitions. The transitioning of all
operational functions will be timed with and supported by a hiring, training and certification
strategy in the locations taking on these functions, to make sure we have the right people, with
the right skills, in place ready to provide excellent service.
No changes will be made to the Edison communications center until after the April 2013 tax
season is complete. Canton and Chicago customer service representatives will manage the
volume previously handled by the Edison communications center. The Canton and Chicago
centers share the same processes and systems as the Edison center, allowing for a seamless
transition and providing for consistent service levels and business continuity in the event of an
unplanned disruption.
We will be working with all affected employees to help them with their career transition, whether
that means other opportunities in either the Computershare or BNY Mellon organizations or
other career support.
As always, please reach out to your relationship manager if you have any questions regarding the
integration of Shareowner Services into Computershare.
InBriefJUNE 2012
Striving for Sustainability
Computershare takes environmental
sustainability seriously, and we strive to
reduce our carbon footprint across our
business, as part of being a good corporate
citizen and partner. Our employees take this
effort to heart, as you can see from these
examples.
PaperLESS Challenge
In an industry that has traditionally relied on
paper, Computershare is striving to reduce
paper use. As a part of our internal efforts, we
introduced the PaperLESS challenge in 2011 —
a global competition between offices from
June to November 2011 to see which office
could reduce its paper usage the most, with
prizes for the winning office. For each month
in calendar year 2012, we have seen paper
usage drop on a same-month basis by more
than 300,000 printed pages when compared
to 2011. This is the equivalent of a 10-story-
high stack of paper saved every month.
Globally, Computershare reduced paper usage
in our offices by 2.7 million printed pages
during calendar year 2011. This represented
a 10 percent reduction from the previous
year and is the equivalent of more than 300
trees worth of paper. The US accounted for
more than a third of our global reduction
with 1 million printed pages, or 123 trees,
representing a 14 percent reduction in paper
usage in the US.
Canton Shuttle
Computershare employees are taking
the lead in reducing our carbon footprint.
Because our Canton, MA, office is in a
relatively isolated area with limited access
to public transportation, employees in that
office helped organize a shuttle service in
the morning from three of the closest train
stations to the Canton office and then back to
the stations in the afternoons. This program
has been developed and implemented at no
cost to our employees, providing a low-cost
alternative to driving to the office.
These efforts have resulted in the
Massachusetts Department of Transportation
naming Computershare as a “Leader Level”
winner of its ECO award for this “exemplary
commuter benefits program.”
Computershare continues to develop new
sustainability initiatives and we will keep you
updated on our progress as we move forward.
Inside Computershare
During 2011, Computershare reduced paper usage globally by
2.7 million pages
This reduction represents an equivalent of more than
300 trees
InBriefJUNE 2012
It’s All in the “Jeans”
Each month, the Human Resources
department in our Jersey City location
organizes “Blue Jeans Benefit Day” as a fun
and easy way for our employees to raise funds
for a charitable cause that makes an impact in
the community.
On the third Thursday of each month,
employees who choose to make a charitable
donation are permitted to wear jeans to the
office. The funds raised are donated to a
different organization each month, usually
within the local community. Through the
course of this program, donations have been
made to programs such as the Boys and Girls
Clubs of Hudson County, Wounded Warrior
Project, and Autism of New Jersey.
Inside Computershare
InBriefJUNE 2012
Computershare and Georgeson Congratulate the Best in Investor Relations
We would like to take this opportunity to congratulate all the winners and nominees of the IR
Magazine US Awards 2012.
More than 80 percent of the awards were presented to companies and professionals supported
by Computershare and Georgeson. Below, the winners from the IR Magazine US Awards 2012,
are the people and organizations that Computershare and Georgeson are proud to call clients.
Computershare and Georgeson are committed to helping them continue to achieve their goal of
excellence in investor relations.
Talk of the Town
Grand prix for best overall investor relations
program - large cap
Covidien
Grand prix for best overall investor relations
program - mid cap
Broadcom
Grand prix for best overall investor relations
program - small cap
HealthSouth
Best IR professional - large cap
Covidien - Cole Lannum
Best IR professional - mid cap
Sirona Dental Systems - John Sweeney
Best IR professional - small cap
HealthSouth - Mary Ann Arico
Best IR by a CEO or chairman - large cap
Allergan - David Pyott
Best IR by a CEO or chairman - mid cap
ON Semiconductor - Keith Jackson
Best IR by a CFO - large cap
Honeywell - David Anderson
AND United Technologies - Gregory Hayes
Best IR by a CFO - mid cap
Broadcom - Eric Brandt
Best financial reporting
Qualcomm
Best use of technology for IR
Best investment community meetings
Covidien
Best corporate governance
Danaher
Best IR during a corporate transaction
Danaher
Best crisis management
General Electric
Best IR for an IPO
InBriefJUNE 2012
Best investor relations by a European
company in the US market
Shire Pharmaceuticals
Lifetime achievement
Bina Thompson - Colgate-Palmolive
Sector Awards
Consumer goods
The Coca-Cola Company
Diversified industrials/automotive/forestry
& paper
Danaher
Finance/speciality finance/insurance
JP Morgan Chase
Healthcare
Covidien
Oil & gas/oil services
National-Oilwell Varco
Pharmaceuticals/biotech/chemicals
Allergan
Retail
Limited Brands
Technology (Large-cap companies)
Qualcomm
Technology (Mid & small-cap companies)
Broadcom
Transport
FedEx
Utilities
Progress Energy
InBriefJUNE 2012
Shareholders and Participants Provide Positive Feedback
Computershare maintains rigorous internal
quality measures in all key areas of our
operations, including the communications
center and transaction processing. We are
committed to providing consistent levels of
high-quality service to our clients and their
shareholders and participants.
We conduct monthly and quarterly
satisfaction surveys to gauge the level of
satisfaction our customers have with our
services. Here are some of the recent survey
comments we’ve received from shareholders
and participants:
> The service received was outstanding.
Words cannot express my many thanks to
your great company. It is so well-organized.”
> I have always received prompt attention
to my requests for help, and the service
representatives have been professional and
courteous.
> All the agents at Computershare are
knowledgeable of the business. They
walked me through the whole process to
transfer shares.
> Computershare is the best website for
investing.
> The service could not have been better; the
agents were prompt and courteous.
> I wish all the Web services of other
transfer agents were as easy to access as
Computershare.
> Computershare is the best stock transfer
agent in the business. I wish all my stocks
could be handled by them.
> I spoke to your representative and he was
great, he helped me with everything and
did it with one call. Keep up the good work!
> The website interaction was quick and easy.
I conducted an unfamiliar activity, which
was intuitive and simple.
> Your IVR system is very informative, easy
to understand and the directions and
explanation thorough. The best I have
encountered.
Our first priority is you and your shareholders
and participants, and we are committed to
providing exemplary service.
Talk of the Town
InBriefJUNE 2012
Computershare Employees Present at GEO
KCC Recognized as the Best Claims Administrator by ALM’s National Law Journal
In April, three Computershare employees contributed to the success of the Global Equity
Organization’s (GEO) annual conference. Andrew Schwartz, Vice President, Executive Services,
and Joseph Thatcher, Vice President and Senior Relationship Manager, developed and led
a session titled “Sorry, We Don’t Take Estonian Kroons: Challenges in Foreign Currency
Conversions.” Ruth Tyroler McAllister, Vice President, Product Management, collaborated on the
creation and presentation of a communications session called “Designing and Communicating
Your Stock Plans to Generation Y.”
KCC, a Computershare company and leading administration-support services provider for the
legal and financial industries, was recently named the “The Best Claims Administrator” by ALM’s
National Law Journal in its inaugural reader’s choice rankings of the nation’s top legal vendors
and law schools.
Click here to read the press release.
Talk of the Town
InBriefJUNE 2012
JULy 11 - 14
Society of Corporate Secretaries &
Governance Professionals 66th Annual
Conference
JW Marriott Hotel – Washington, DC
JULy 17 - 20
Shareholders Service Association (SSA)
Conference
Loews Coronado Bay Resort – San Diego, CA
STA President and Executive Vice President
at Computershare, Charlie Rossi will be a
speaker in the Regulatory Update session
Paul Griffith, Senior Operations Manager
at Computershare and head of the STA’s
Unclaimed Property Committee will be
speaking in a session titled Unclaimed
Property: The Changes and Responsibilities
Computershare Managing Director, Peter
Duggan, will moderate a session titled DTC
Transfer Agent Initiatives. Senior Operations
Manager, Kevin Burns will be speaking in
this session
JULy 18
NASPP Connecticut and Boston Regional
Conference
Boston, MA
Computershare Vice President Landy Tam,
CEP, will moderate the panel titled “Qualified
or Non-Qualified – Which Plan is Right for Your
Company?”
JULy 25
Aspirations Conference
Santa Clara University - Santa Clara, CA
Computershare Vice President and
Regional Manager Sheila Frierson, CEP,
will be a panelist in the session titled
“Stock Plan Vendor Analysis, Selection and
Implementation – Perfecting the Process”
Computershare Vice President, Executive
Services Andrew Schwartz, CEP, CPA, will
participate in a session titled “Stock Options,
RSUs and Other Awards: Key Considerations
for Emerging Companies”
SEPTEMBER 19 - 21
GEO National Equity Compensation Forum
Terranea Resort - Rancho Palos Verdes, CA
OCTOBER 8 - 11
National Association of Stock Plan
Professionals (NASPP) 20th Annual
Conference
Hyatt Regency – New Orleans, LA
OCTOBER 16 - 18
STA Annual Conference
Ritz-Carlton - Amelia Island, FL
Pencil It In
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