15.03.2017

Thorleif Ek, Senior Partner Manager, SME Norway Bank and Partners

MERCHANT SERVICESAll you need to get paid

One – Stop - Shopping

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Nets MS at a glance

Today’s customer demands: The new era of payments

How to meet your customers’ expectations

Customer testimonials

Product portfolio

Your team

Agenda

Nets MS at a glance

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300 000Merchants across

countries

500skilled employees

Merchant Services

Nets Merchant Services specialises in

providing payment solutions and services for

merchants in the Nordics and Baltics

Netaxept

Kortaccept

Merchant Services film

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Nets MS at a glance

Today’s customer demands: The new era of payments

How to meet your customers’ expectations

Customer testimonials

Product portfolio

Agenda

Today customers are expecting more from

payments than ever

“We believe that about 50 percent of all

payments in Denmark will be carried

out through a smartphone in 2020” Susanne Brønnum,

Group Executive Vice President, Nets

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Advanced mobile technology will change the way we pay.

Instead of cash and cards, more people will use their

smartphones.

The development is cross-Nordic, for all countries mobile

solutions for paying instore and online are evolving fast.

1. MOBILE PAYMENTS WILL ACCELERATE

2. ONLINE SHOPPING IS BOOMING

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89 %of Nordic

consumers shop

online

Online and mobile shopping continues

to grow across the Nordics with a 75 %

growth between 2012 and 2016.

The massive growth makes demands

on business to continuously increase

customer experience, like:

One click purchases without

placing the item(s) in a basket

Simple and seamless buying

experience

Mobile friendly e-commerce

3. PAYMENTS CREATE LOYALTY

Customer loyalty programs are becoming increasingly

popular among consumers. And increasingly easy to

implement for merchants.

The average consumer is a member of three loyalty

programs. How do you live up to the increasing

demands for rewards?

Today end-consumers can register their

frequently used payment cards and use them as

loyalty identifiers

Loyal customers can be recognized and credited

automatically at the POS even without

involvement from the cashier.

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The average

consumer is a

member of

3loyalty programs

4. SMARTER TERMINALS

The next generation payment terminals open up

new opportunities with customised applications at

the point of sale, e.g.:

Merchants can track shopping experience by

running a satisfaction query app on the terminal

and link the results to actual purchases

Merchants can let items be paid for in web shop

and be picked up at the store with a confirming

signature on the terminal touchscreen

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“New terminals integrate large color

touchscreens and robust computing

power to support a variety of apps”

5. OMNI-CHANNEL PAYMENTS

Today, customers engage with you in several

channels, including online, mobile, self-service and

stores.

This transition puts pressure on the merchants to

live up to customers’ expectations of being

recognised when served in different channels.

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86 %believe that

retailers should

integrate channels

better

“Are you ready to create a seamless and

consistent experience across channels?”

THE OMNI-CHANNEL EXPERIENCE

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6. SMART DATA & ANALYTICS

Both consumers and merchants expect to be able to use cloud

services, self-service portals and apps to get insights on

services used.

This trend puts pressure on providers to ensure easily accessible

data:

Mobile first is a clear trend for giving customers easy access

to relevant data

Fast and close to real time data is expected

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“The development of data services

and artificial intelligence will affect how

we make purchases in the future”

Patrik Müller, e-commerce expert, DIBS

How do you meet

their expectations?

When customers are expecting

more from payments than ever.

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Nets MS at a glance

Today’s customer demands: The new era of payments

How to meet your customers’ expectations

Product portfolio

Your team

Agenda

Tailored solutions to suit your business

We offer the widest

range of payment

acceptance methods so

you can serve your

customers in any

channel

All solutions can be

tailored to match exactly

your business and

industry needs

The broadest payment

offering in the Nordic

market; Acquiring,

terminals, e-commerce,

data and loyalty services

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Extensive knowledge

across the full payment

value chain

– coming from the broadest

solution offerings

Nordic presence, local

service

The largest sales and

support organisation in

the Nordics

+ 500 employees are ready

to help you

Close to 50 years of

experience in the

payment industry

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Payment experts that open new possibilities

Improve customer

experience:

E-receipts,

Invoice@Store, Husk Meg

Increase revenue:

Gift cards, Analytics,

DCC

Increase loyalty:

Card Link, digital

vouchers

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Discover your growth potential

Largest and most

financially strong partner,

in the Nordics, to handle

and take care of your

payments

A strong and stable

infrastructure that

performs up to the

highest availability and

security requirements

99,96 % uptime on

customer solutions

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Payment services you can rely on

One point of contact

Chat

One partner to service

your current and future

payment needs, whether

in store, online, by card

or by mobile

Easy and automatic

on-boarding

Widest range of payment

acceptance methods

One portal for settlement

and transactions

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Getting paid is pretty simple

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How do we deliver on our mission?

By offering the widest range of payment services, so you can meet any

customer’s payment needs

Nets Merchant Services All you need to get paid

Payment terminals Card acquiring E-commerceLoyalty &

Information Services

Additional

services

• Countertop, integrated

or standalone

• Mobile

• Mobile integrated

• Unattended

• Unified Nordic solutions

• Payment solutions

optimised for desktop,

tablet and mobile

• All common payment

means can be accepted

• Possibility to accept all

currencies

• Payment interface can be

customised

• Customer identification

and loyalty benefits linked

to a payment card

• Secure identification

• Seamless on-boarding

• Real time digital

incentives

• Omni-channel solution

• Increase your sales and

make payments easier

and more convenient for

your customers

• Our additional services

add value to your

payment solution

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THANK YOU