merchant link by the numbers
TRANSCRIPT
Merchant Link is a leading provider of cloud-based payment gateway and data security solutions, removing the risk and hassle from payments.
COMPANY
Merchant Link has been in business for
Founded 175 full-time employees
There are three o�ce locations
Tempe, AZ
Silver Spring, MD
Level 1 PCI DSS Compliant Provider (Payment Card Industry Data Security Standard)
The Freedom to Choose
CUSTOMERS
TOKENIZATION
Merchant Link allows shops, restaurants and hotels to route and monitor payment transactions while keeping customer data safe.
Merchant Link serves three key verticals
RetailRestaurantLodging
Supporting more than
BY THE NUMBERS
TRANSACTION VOLUME
Merchant Link enables more than 5 billion transactions annually.
That’s approximately Average transaction speed
Under 2 Seconds
from swipe to approval
Tokenization involves the replacement of Primary Account Number (PAN) data with a surrogate value know as a “token.”
Merchant Link invests more than $3 million annually on network infrastructure enhancements to ensure our gateway systems are always up-to-date.
The tokens are 16 digits in length so they �t into existing reporting, receipts, and databases.
Tokenizing more than
transactions per day
Tokenization solution installed in more than
locations
NETWORK OPERATIONS
Operating two fully redundant data centers with each con�gured to handle 100% of tra�c.
Tampa, FLSterling, VA
Network uptime exceeds
SUPPORT
Merchant Link's Service Delivery Group is committed to superior payments support.
Technical Support Call Center open
each year in failed transactions
“One Call Solves All” of merchants report that their issue was resolved on the �rst call.
Average call answer time
Processor-neutral, providing connectivity to the top processors in the U.S.
Incoming call abandon rate less than
30
seconds
transactions per minute!
7 6 5 4 3 2 1 0 1 2 3 4 5 6 7
Financial Resolution Team recovers
Join us on Twitter @Merchant_Link
locations300,000
8
3.1
Tampa, FL