men and women in the workplace communication anja einseln ascld 2015 washington dc
TRANSCRIPT
Men and Women in the WorkplaceCOMMUNICATION
ANJA EINSELN ASCLD 2015
WASHINGTON DC
Hello• 8+ years as ASCLD/LAB Training Manager
• 10 years at FBI Laboratory
• 5 years private industry
• 12+ years married
• Older sister
• Control freak (reformed)
• United miles = 610,637 (since I started counting)
Overview • What you might think this presentation is about
• What I aim to offer in this presentation
• Different communication styles • How to communication with one another
• Another perspective to consider
• And one more thing to think about
• Remember our origins
What you might think
What I aim to offer • Perspectives to consider
• Strategies to think about
• Actions to take
• Things to watch for
• Ideas to remember
Different communication styles
Controller Promoter
Analyzer Supporter
Controller • Nothing but the facts
• Can be perceived as bossy and assertive
• Goal oriented
• May not have a plan but want to get moving
• Broad brush rather than detail
Promoter • Life of the party
• Lots of fun
• Like people and like talking
• Naturally sociable
• Enthusiastic and curious
Supporter • Low key personality
• Patient, well balanced
• Happily reconciled with life
• Largest portion of the population
• Want to avoid offending
• Low tolerance for conflict
• Good listeners
Analyzer • Facts and figures
• Gather information and organize
• Thoughtful and serious
• Need for detail
• Hesitate making decisions
• List, charts, graphs
• Can be perceived as pessimistic
When talking to a Controller • Be efficient and businesslike
• Get to the point
• Set and clarify goals and objectives
• Give them conclusions – only provide details when asked
• Solve problems
• Talk about results not methods
• Executive Summary
When talking with a Promoter • Leave plenty of time for talking
and social niceties
• Ask about family, children – and be prepared to talk about yours
• Talk in terms of people and stories
• Use lots of examples
• Connect
When talking with a Supporter • Don’t come on too strong
• Earn their trust in steps
• Don’t ask for big decisions right away
• Provide reassurance
• Talk in terms of security
• Empathy (vs. sympathy)
When talking with an Analyzer • Be organized
• Have facts and figures ready
• Be prepared for skepticism
• Answer their questions
• Go slow and give them time to think and analyze
• Data
Different communication styles
Controller Promoter
Analyzer Supporter
After we have that sorted out • Consider another perspective when communicating
Generation Gap • Traditionalist
• Baby Boomer
• Gen X
• Millennials
Traditionalist • Survivors of world wars
• Work ethic and personal value
• Require a little prodding and need to be asked their opinion
• Prefer things in writing
• Enjoy learning but chit-chat is not needed
• Prefer face to face
Cool Baby-Boomer • Accept change
• Lived thru rise and fall of many things
• May have needed to change jobs
• Prefer a phone call to email
• Reads body language
• The memo generation
• First generation of work-aholics
Generation X • Not afraid of technology
• Communication can be short and to the point
• Email works for them
• Needs feedback
• Feel offended if not informed
• Work/life balance
• Time is money – short bursts of energy and flexible time
LOL Millennials • Jump in and see/feel/touch every bit of technology
• Short quick emails and texting • Shocked when others don’t
• Expect work to be fun and seek flexible work atmospheres
• Group work should have diversity
• Speed up the process
• Keep is simple and let them come up with creative solutions
Not so fast
Processing information • Auditory • Lectures, podcast, audiobooks, phone calls, discussions
• Visual • Reading, observing, reports, emails, memos, reports
• Physical • Writing, handling, sorting, practicing
Spaghetti vs. waffles
But consider the evolutionary necessity
How to proceed • What is your goal during
the conversation
• Who will be your audience
• When does something need to be completed or a decision made
• How will this information be presented
• Remember the four communication styles • Controller, Promoter,
Analyzer, Supporter
• Consider the generation
• How does someone process information
• Think about gender • But don’t dwell