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Memorandum

CITY OF DALLASDATE February 19, 2010

TO Honorable Mayor and Members of the City CouncilSUBJECT Environmental Impact and Public Acquisition Report

Agenda Item #52, February 24, 2010 Fill Permit 08-03

Fill Permit 08-03 involves reclamation of 1.98 acres of a total 8.92-acre tractlocated at 903 Shadyside Lane, in the floodplain of Stream 5B9, a tributary ofLower White Rock Creek. This tract would be developed as a residentialsubdivision. The current zoning for this planned development is CD 6, aconservation zone.A neighborhood meeting was held on January 19 , 2010. Nine persons attendedincluding the engineer for the fill permit applicant, six citizens, and staff. Noobjections to the proposed fill were presented, although there were concernsabout localized drainage problems.Forty five trees totaling 1,257 caliper inches will be removed as a result of the filloperations and development. The applicant has proposed mitigation consistingof planting approximately sixty 3-inch trees onsite and will mitigate an additional1,047 caliper inches off-site or through the mitigation fund.An environmental impact study is not required for this site. Since there is noimpact to wetlands or waters of the United States, a Section 404 permit is notrequired.Park and Recreation and the Sustainable Development and Constructionreviewed the application for public acquisition. Neither department objected tothe proposed fill permit.

Dallas, The City That Works: Diverse, Vibrant and Progressive.

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Environmental Impact and Public Acquisition ReportAgenda Item #52, February 24, 2010 Fill Permit 08-03February 19, 2010Page 2This application meets the engineering requirements outlined in Section 51A-5.105.(g) of the Floodplain Regulations; as such, the city council should approvethe application, or, in the alternative, may resolve to acquire the property underthe laws of eminent domain and may then deny the application.Please let me know if you need additional information.

Kelly High, DirectorTrinity Watershed ManagementC: The Honorable Mayor and Members of the City CouncilMary K. Suhm, City ManagerThomas P. Perkins, Jr., City Attorney

Deborah Watkins, City SecretaryCraig Kinton, City AuditorJudge C. Victor Lander, Administrative JudgeRyan S. Evans, First Assistant City ManagerJill A. Jordan, P.E., Assistant City ManagerA.C. Gonzalez, Assistant City ManagerForest E. Turner, Assistant City ManagerDavid Cook, Chief Financial OfficerJeanne Chipperfield, Director, Budget and Management ServicesEdward Scott, Director, Controllers OfficeHelena Stevens-Thompson, Assistant to the City Manager - Council Office

Dallas, The City That Works: Diverse, Vibrant and Progressive.

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A Report Cardis issued for

each of theseven (7)districtsitwill identifythe districtand managers

How muchis eachgrade

worth?

3%3%3%3%3%3%3%3%3%3%

40%

30%

The OverallCommunity Grade is

the monthly totalaverage of the ServiceDelivery Grade (30%),Community CodeConduct (40%) and theService RequestsCreated by Inspectors(30%)see below for

The Overall Averagethe quarters gradesbe updated as each

The District Highlights(Comments)box pro-vides an area foradditional explanation

Grading Tableisused to determinethe Service DeliverGrade

Service Delivery Gradeis based on thereduction of Service Requests (SRs)reported through 3-1-1

The goal is to reduce the number of SR

as compared to the same month

Service Requests Created by Inspectorsindicates the percentage of casescreated proactively by inspectors

The goal is to increase the percent ofproactive SRs by 10% as compared to

Community Code Conduct reflectsan audit of services requests from edistrict

The audit examines activities such customer contact, whether the caseclosed within the Service Level Agrment, and whether all activities wer

properly completed

The District Stats bodetails the total volumSRs as well as the mocommon SRs as compto the previous fiscal y

Page 2

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Community

Code AreaGrade

(1) Central A-(2) Northeast B+

(3) Southeast B+

(4) Southwest B+

(5) Northwest A

(6) North Central A-

(7) South Central B+

B+

City of Dallas

Code Accountability Report Card

January 2010(For the period of 1/01/10 through 1/31/10)

City-wide SR Volume

Improvement Rating

NORTHWESTAug 09 SR Volume: 2,817

Most Common SR for Aug 09:

High Weeds

SOUTHWESTAug 09 SR Volume: 5,272


High Weeds

NORTHEASTAug 09 SR Volume: 3,322


High Weeds

NORTH CENTRALAug 09 SR Volume: 1,404


High Weeds

SOUTHEAST

Aug 09 SR Volume: 7,557Most Common SR for Aug 09:

High Weeds

SOUTH CENTRALAug 09 SR Volume: 4,915


High Weeds

CENTRALAug 09 SR Volume: 2,209


High Weeds

NORTHWESTJan 10 SR Volume: 1,525

Most Common SR for Jan 10:

Loose Animals

SOUTHWESTJan 10 SR Volume: 3,212


Loose Animals

NORTHEASTJan 10 SR Volume: 1,897


Loose Animals

NORTH CENTRALJan 10 SR Volume: 1,091


Animal Confined

SOUTHEAST

Jan 10 SR Volume: 3,643Most Common SR for Jan 10:

Loose Animals

SOUTH CENTRALJan 10 SR Volume: 2,411


Loose Animals

CENTRALJan 10 SR Volume: 1,370


Loose Animals

CCS-FRM-003 Effective Date 02/19/2010 Rev 3Page 3

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Manager: Jim McKissickAssistant Manager: Dianna Jones

Jan '10 Feb '10 Mar '10Overall

Average

Service Delivery IndicatorsJan 09

Actual

Jan 10

Actual

%

ChangeGrade

Animals both Loose and Loose/Aggressive 136 68 -50% A+

Litter 128 20 -84% A+

Graffiti 93 38 -59% A+

Signs 71 11 -85% A+

Substandard Structure 69 10 -86% A+

Animal Confined 55 56 2% D-

Bulky Trash 48 16 -67% A+

Parking Unapproved Surface 40 5 -88% A+

Animal Cruelty 42 22 -48% A+

Animal Sick/Injured 38 37 -3% D+

Grade


Actual

FY 10

Target

Jan 10

ActualGrade

Percentage of service requests created by

inspectors in the field 37% 47% 54% A+

Service Delivery Grade (Each 3% of overall)

Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%)

Community Code Conduct (40% of overall)

Service Requests Created by Inspectors (30% of overall)

The Audit of Central has shown the following:* 96% of sampled requests contained detailed notes* 79% of sampled requests had all activities properly completed* 58% of sampled requests had details to prove customer contact was made* 71% of sampled requests had all photos and documents attached* 100% of sampled requests were closed within their Service Level Agreement

Service Request Audit - 99 SRs @ 5% Margin of error

Jan '10 Central SR VolumeImprovement Rating

2nd Qtr FY 09 - 10

City of Dallas


January 2010

A-

The Central Community Code District scored fairly well across the trend analysis section of the report card. Only Animal Cruelty and Animal

Sick/Injured service requests trended negatively. Continued efforts will be put in place to work with Animal Services to combat animal related

complaints.

The level of proactive work performed by Code Compliance Staff came in well above target with 54% of Service Request received created by

staff in the field rather than the public. The target was 47%.

The Quality of Service performed by Code Compliance Staff scored well in comparison to the month of December. Continued emphasis will be

placed on staff to provide detailed notes indicating customer contact was made.

District Highlights (Comments)

B-

(For the period of 1/01/10 through 1/31/10)

Community Code:(1) Central

A-

Grading Table% Change Grade-27.5% & Below A+

-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Central Stats(Volume numbers include 311 andinspector created Service

Requests)

FY2009-2010

Total Volume: 1,370

Most Common SR: Animals

Loose/Aggressive

FY2008-2009

Total Volume: 1,328


Loose/Aggressive


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Manager: Robert CurryAssistant Manager: Connie Reese (For the period of 1/01/10 through 1/31/10)


Average


Actual

Jan 10

Actual

%

ChangeGrade

Animal Loose/Aggressive 257 172 -33% A+Animal Confined 130 114 -12% C+

Substandard Structure 104 33 -68% A+

Bulky Trash 86 51 -41% A+Litter 73 41 -44% A+

Animal Sick/Injured 58 63 9% F

Animal Cruelty 50 43 -14% B-Animal Noisy 46 25 -46% A+

Signs 44 26 -41% A+

Junk Motor Vehicles 34 17 -50% A+

Grade


Actual

FY 10

Target

Jan 10

ActualGrade




The Audit of Northeast has shown the following:* 98% of sampled requests contained detailed notes

* 90% of sampled requests had all activities properly completed

* 63% of sampled requests had details to prove customer contact was made* 73% of sampled requests had all photos and documents attached

* 100% of sampled requests were closed within their Service Level Agreement

The Northeast District continues to improve in the trend anaylsis portion of the report card. Efforts to combat animal related service

requests will continue to be as a driving focus for both the Northeast and Animal Services. More sweeps and education will be

emphasised as we approach warmer Spring months.

The level of proactive work performed by Code Compliance Staff came in at target 42% of Service Request received created by staff in the

field rather than the public. The target was 41%.

The Quality of Service performed by Code Compliance Staff scored well overall, but there is room for improvement in the areas of proving

customer contact was initiated. Code Compliance Management will work closely with their staff to ensure that staff working these cases

take the proper time to fully document when customer contact is made by request.


B



City of Dallas


January 2010

A-



Community Code:(2) Northeast

Jan '10 Northeast SR VolumeImprovement Rating

2nd Qtr FY 09 - 10

B+


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Northeast Stats(Volume numbers include 311 andinspector created Service

Requests)

FY2009-2010

Total Volume: 1,897

Most Common SR: Loose

Animals

FY2008-2009

Total Volume: 2,054


Animals


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Manager: Phyllis GoodeAssistant Manager: Michael Bryan


Average


Actual

Jan 10

Actual

%

ChangeGrade

Animals both Loose and Loose/Aggressive 549 427 -22% A-Animal Confined 1163 187 -84% A+

Parking on Unapproved Surfaces 159 28 -82% A+

Bulky Trash 129 32 -75% A+Animal Sick/Injured 118 95 -19% B+

Litter 101 48 -52% A+

Substandard Structure 86 67 -22% A-Junk Motor Vehicle 41 8 -80% A+

Open and Vacant Structure 34 20 -41% A+

High Weeds 18 11 -39% A+

Grade


Actual

FY 10

Target

Jan 10

ActualGrade





B-

The Audit of Southeast has shown the following:* 96% of sampled requests contained detailed notes








B+

City of Dallas


January 2010

B+

The level of proactive work performed by Code Compliance Staff came in above target with 55% of Service Requests received created by

staff in the field rather than the public. The target was 52%. Staff will perform more sweeps to address Code concerns before they're

reported by the public.


customer contact was initiated. Code Compliance Management will work closely with their staff to ensure that staff working these cases

take the proper time to fully document when customer contact is made by request.

The Southeast Community Code District trended positively in January. All areas of the trend anaylsis scored high except Animal Confined

related service request. There will be continued efforts to address Animal Confined cases.


Community Code:(3) Southeast

Jan '10 Southeast SR VolumeImprovement Rating

2nd Qtr FY 09 - 10


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Southeast Stats(Volume numbers include 311 andinspector created Service

Requests)

FY2009-2010

Total Volume: 3,643


Animals

FY2008-2009

Total Volume: 4,181


Animals


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Manager: Paul RamonAssistant Manager: Charles Trammel


Average


Actual

Jan 10

Actual

%

ChangeGrade

Animals both Loose and Loose/Aggressive 512 335 -35% A+Animal Confined 166 113 -32% A+

Parking on Unapproved Surfaces 137 33 -76% A+

Animal Sick/Injured 105 85 -19% B+Litter 99 54 -45% A+

Junk Motor Vehicle 55 23 -58% A+

Substandard Structure 55 40 -27% A+Signs 40 35 -13% C+

Illegal Outside Storage 38 7 -82% A+

Obstruction/Sidewalk/Alley 16 14 -13% C+

Grade


Actual

FY 10

Target

Jan 10

ActualGrade



The level of proactive work performed by the Code Compliance Staff came in right at target with 56% of Service Request received created

by staff in the field rather than the public. The target was 56%.


customer contact. Code Compliance Management will work closely with their staff to ensure that staff working these cases take the proper

time to fully document when customer contact is made by request.





The Audit of Southwest has shown the following:* 95% of sampled requests contained detailed notes




B+



The Southwest Community Code District trended positively in January in all of the top 10 Service Request categories. Staff will continue to

work towards maintaining these high scores by proactively addressing issues before they become public concerns.

City of Dallas


January 2010

B-

B+


Community Code:(4) Southwest

Jan '09 Southwest SR VolumeImprovement Rating

2nd Qtr FY 09 - 10


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Southwest Stats(Volume numbers include 311 andinspector created Service

Requests)

FY2009-2010

Total Volume: 3,212


Animals

FY2008-2009

Total Volume: 3,687


Animals


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Manager: Kathy Hernandez


Average


Actual

Jan 10

Actual

%

ChangeGrade

Animals both Loose and Loose/Aggressive 163 126 -23% ABulky Trash 69 22 -68% A+

Animal Confined 65 80 23% F

Substandard Structure 59 18 -69% A+Litter 55 18 -67% A+

Animal Sick/Injured 49 37 -24% A

Graffiti 24 7 -71% A+Junk Motor Vehicle 23 8 -65% A+

Signs 22 12 -45% A+

Obstruction/Sidewalk/Alley 16 10 -38% A+

Grade


Actual

FY 10

Target

Jan 10

ActualGrade




City of Dallas


January 2010


A

The Northwest Community Code District scored well across the board on their trend analysis. In response to failing grades received for

Bulky Trash violations in December, staff distributed bulky trash educational brochures and schedules to target neighborhoods in order to

minimize confusion about their scheduled Bulky Trash Week turning the grade to an A+ this month. The Animal Confined service request

scored negatively and the district manager will be work closely with Animal Services to trend upward.

The level of proactive work performed by Code Compliance Staff came in well above target with 58% of Service Request received created

by staff in the field rather than the public. The target was 49%.

The Quality of Service performed by Code Compliance Staff scored very well overall. More efforts to have Officers indicate customer

contact will be encouraged through the district management.

The Audit of Northwest has shown the following:* 100% of sampled requests contained detailed notes









B-

Community Code:(5) Northwest

Jan '09 Northwest SR VolumeImprovement Rating

A

2nd Qtr FY 09 - 10


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Northwest Stats(Volume numbers include 311 andinspector created Service

Requests)

FY2009-2010

Total Volume: 1,525


Animals

FY2008-2009

Total Volume: 1,459


Animals


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Manager: Macklin Wright


Average


Actual

Jan 10

Actual

%

ChangeGrade

Animals both Loose and Loose/Aggressive 70 38 -46% A+Signs 54 30 -44% A+

Bulky Trash 55 28 -49% A+

Animal Confined 52 54 4% FSubstandard Structure 21 12 -43% A+

Obstruction Alley/Sidewalk/Street 20 16 -20% B+

Litter 24 21 -13% C+Animal Cruelty 28 22 -21% A-

Animal Sick/Injured 27 21 -22% A-

Junk Motor Vehicle 18 3 -83% A+

Grade


Actual

FY 10

Target

Jan 10

ActualGrade



The Audit of North Central has shown the following:* 100% of sampled requests contained detailed notes








C+

The North Central Community Code District scored very well in the trend analysis portion of the report card for the month of January.

There will be continued efforts to address Animal Confined cases by North Central and Animal Services.

The level of proactive work performed by Code Compliance Staff came in well above target with 51% of the Service Request received

being created by the staff in the field rather than the public. The target was 37%.

The Quality of Service performed by Code Compliance Staff showed room for improvement in the areas of proving customer contact and

attaching pertinent documents and photos. Code Compliance Management will work closely with their staff to ensure that staff working

these cases will take the proper time to fully document when a customer contact is made by request. The name of the inspectors

associated with these cases will be forwarded to their respective managers to ensure they correct issues identified by the audit.

City of Dallas


January 2010

A-




Community Code:(6) North Central

Jan '09 North Central SR VolumeImprovement Rating

2nd Qtr FY 09 - 10

A-


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

North Central

Stats(Volume numbers include 311 and

inspector created Service

Requests)

FY2009-2010

Total Volume: 1,091


Confined

FY2008-2009

Total Volume: 838


Animals


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Manager: Steve WilliamsAssistant Manager: Odie Hayes


Average


Actual

Jan 10

Actual

%

ChangeGrade

Animals both Loose and Loose/Aggressive 419 304 -27% A+Animal Confined 143 133 -7% C-

Animal Sick/Injured 108 86 -20% A-

Substandard Structure 85 22 -74% A+Parking Unapproved Surface 83 17 -80% A+

Litter 81 43 -47% A+

Signs 48 36 -25% AJunk Motor Vehicle 41 9 -78% A+

Illegal Dumping 36 25 -31% A+

Illegal Outside Storage 20 7 -65% A+

Grade


Actual

FY 10

Target

Jan 10

ActualGrade




City of Dallas


January 2010


A-

The South Central Community Code District continued to trend positively in the month of January. Staff will continue to work with Dallas

Animal Services to address the slight negative trends showing for Animal Confined. Work will continue towards maintaining their scores by

proactively addressing issues before they become public concerns.

The level of proactive work performed by Code Compliance Staff came in above target with 53% of Service Request received created by

staff in the field rather than the public. The target was 49%.

The Quality of Service performed by Code Compliance Staff showed room for improvement in the areas of proving customer contact and

attaching pertinent documents and photos. Code Compliance Management will work closely with their staff to ensure that staff working

theses cases take the proper time to fully document when a customer contact is made by request

The Audit of South Central has shown the following:* 93% of sampled requests contained detailed notes









B-

Community Code:(7) South Central

Jan '09 South Central SR VolumeImprovement Rating

B+

2nd Qtr FY 09 - 10


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

South Central

Stats(Volume numbers include 311 and

inspector created Service

Requests)

FY2009-2010

Total Volume: 2,411


Animals

FY2008-2009

Total Volume: 2,573


Animals

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