member services presentation 2014

ACT Canada Webinar Program

Prepared and Presented By:

Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity

25 years of connecting members & supporting their goals

2014

ACT Canada &

Our Members

The possibilities…



Stakeholders driving payment evolution and digital identity

History

Insights Networking Visibility

In our 25th year

Evolved to become a stakeholder association

Strength and value is in bringing all stakeholder groups to the table to help members as the market and technology evolve





Our Members

issuers acquirers payment networks gateways ISOs

merchants chip and card manufacturers POS

manufacturers governments consultants test tool

and training providers labs security specialists law

firms recruitment companies mobile app developers

transit MNOs and other suppliers and related

organizations




Members Come From:


Canada

USA

Europe

UK

Asia

All with an interest in secure payment or secure identity





We help members:

Filter the truth from market noise

Understand complex issues

Facilitate problem resolution



Stakeholders driving payment evolution and digital identityEvolution, Innovation & the

Market: the Challenges


Increasingly rapid evolution of technology and threats

Traditional cycles, such as investments in security, are followed by a push to drive revenue





Member focus initiated

6 month term

Mandate, deliverables and co-chairs chosen by

members at the first meeting

Open to all members

Non-members only by invitation or fee based

Strategic Leadership Teams

Incubating Ideas Advancing Issues Enabling Initiatives




Members Value SLTs for:


the opportunity to set direction on priority issues the potential to influence key market initiatives the chance to be heard by other stakeholders the prospect of publishing widely read thought-leadership

papers access to assistance and expertise from all stakeholder groups in-depth and timely exposure to best practices

SLTs are a: neutral forum encouraging multiple stakeholder perspectives valuable forum to share concerns and propose solutions





Current SLTs and MandatesMobile SLT Current Mandate:

to uncover insights and general facts about a variety of "burning topics" within mobile payments. The team is investigating:

Loyalty and mobile payments Defining the landscape of mobile payments – who are the current

players and what are their roles? Although this may seem obvious, the landscape has shifted, so this review captures the change in players and their roles.

Sharing the mobile platform across a multi-issuer world Major factors for uptake and acceptance Merchant perspective Role of legislation and regulation Innovations – Identifying non-standard offerings




Customer Authentication


The current mandate for this group is to evaluate the following topics through scheduled meetings and create a report which identifies and outlines the topics. What Determines an Authentication?

Identifying the Issues

Technology & Processes

Identifying the Players & Stakeholders

Requirements – Definitions





Founding meeting: January 23rd

Technology is making it easier to increase the value of the payment media (cards) and consumers are looking for payment media that is more convenient

Organizations, such as universities, want to offer one medium for students that validates them as a student of the institution, provides access to authorized locations, facilitates student purchases of various kinds, and allows students to travel on public transit.

Such media often uses non-standard technology that is not interoperable with systems outside the primary community (closed loop systems)

To open up the range of opportunities within the market, we need to address interoperability.

Multi-App Issuance SLT




POS SLT


The SLT provides assistance, information, and support in understanding new systems, technologies and environments.

The current mandate for this group includes: provide a forum to support the identification, discussion and

resolution of POS-related issues that impact multiple stakeholders

where appropriate, to create material to educate industry participants, including consumers, about POS-related issues

to understand the specifications related to POS and ESD related issues and what can be done through testing, certification, and future product development





Secure ID InitiativeThe initiative will promote the need for secure ID in both the physical and virtual worlds and applies to all levels of government across Canada.

With the growth of identity theft and the cost of fraud, both the public and private sectors are looking for ways to protect their citizens, customers and staff. The financial sector has led the way in Canada by increasing security on credit and debit cards. The same move would benefit all stakeholders who want to increase security related to ID.

Timing is critical, as we do more and more transactions in the digital space.




What else do we do?


Answer member questions

Our members ask questions that start with:

How do I…? Why would I…? What do you think of…?

Who should I…? When should I…? Could you help us with…?

What is happening in / at / with…? Where would I…? What if…?





Taking care of business

Advocacy Media Accounts Payable & Receivable

Conference and member Sales

Board support and meetings

Marketing Management IT Management Government Filings

Purchasing

Financial Reporting

Research Banking Human resources

Copywriting

Security Publishing Event planning & delivery

Travel planning Speech writing

Graphic design Database Maintenance

Web Design and Maintenance

Stakeholder relations

And many other functions…

A staff of 5 does all the bolded items, provides all member services, organizes and runs Cardware and two networking events, writes for several publications, speaks at numerous conferences, and delivers other items throughout the year




Our Board


Christian Ali SecureKey Technologies Inc.Tracey Black GFH GroupDavid Chaudhari Ingenico Canada, Ltd.Pawel Chrobok EnStream LPJason Davies MasterCardOwen Gingras Walmart Canada Corp.Lorna Johnson Interac Association/Acxsys CorporationCatherine Johnston ACT CanadaKarrie MacDonald GemaltoWendy Maisey ICC Solutions LtdDavid Metcalfe ScotiabankDidier Serra SecureKey TechnologiesPaul Zatychec EWA-Canada Ltd.





Our Board Advisory Committee

Karen Cox Moneris Solutions

Nino Di Teodoro Gemalto

Michael Gokturk Payfirma Corporation

Doug Hatton MSC Payment Solutions

Susan MacKeown White Page Consulting

Willis Morettin Giesecke & Devrient

Jennifer Passmore Canadian Tire Financial Services

Richard Thomas Royal Bank of Canada




Special Services You Can Use


Get your message outACTion e-bulletins for exceptional announcementsACTion e-news CardwareACT Canada websites

Get your message endorsed





What we don’t do!

Talk about interchange or our members’

pricing policies

Speak on behalf of specific members

Show favouritism to specific members

Accept membership from parties who are

known to conduct themselves in ways that

hurt the market

Allow competitive interests to interfere with

the goals of the association




What we want to know…


…how can we help youadvance your goals?





When stakeholders work together:

Markets are advanced

Problems are solved

People are successful

member services presentation 2014

Economy & Finance