Melinda GreenMilwaukee, WI 53207 │ Phone: 206-910-5879 │ E-Mail: mndymows@gmail.com

Objective

To obtain a full time position where outstanding communication and technical skills can be utilized in conjunction with 10+ years of relevant work and educational experience.

Experience

Rockwell Automation, Milwaukee, WI January 25, 2016 – CurrentIT Business Readiness & User Experience

Improving user experience through providing change management support for both SAP and non-SAP project deployments. Ensuring the business community is adequately informed, trained, and ultimately fully prepared for each project release. Working closely with each Project Manager, their project teams, and the Business, in identifying stakeholders, developing use cases, personas, a communication strategy, pilot/early adopter plans, and necessary training.

Rockwell Automation, Milwaukee, WI July 1, 2015 – January 25, 2016IT Service Transition Operational Readiness

Validated and created IT process documentation for roles responsible for handling application changes and updates within Rockwell’s environment. Duties included working with and assisting the company’s 3rd party service provider in handling projects, initiatives and changes that require IT operational readiness. From assisting the Operational Readiness team and individual Project Managers, to the Service Desk, ensuring all stakeholders were included in the decisions that had a direct impact on the success of the company’s vendor relationships and the level of service that was being delivered to users.

Rockwell Automation, Milwaukee, WI July 2013 – July 2015Information Technology Leadership Development Program

The Rockwell Automation IT Leadership Development Program is a two year program dedicated to providing each member the opportunity to work within several varying arenas of the IT organization. Throughout four, six month rotations, the program offers a high level of visibility, networking opportunities, and career development.

Rotation 4: Program Management Architecture & Software, January 2015 – July 2015

Increased performance and security, through structuring and monitoring seven business critical projects. Worked closely with Project Managers and the Program Director to define scopes, timelines, and deliverables. Escalating issues and risks that had the potential of putting the agreed upon deliverables or timelines in jeopardy, while providing continuous focus and motivation to meet aggressive timelines. Additionally, I increase Business Partner value through analysis of prior year’s AOP feedback and subsequently created an improved plan for FY16, which included a Total Cost Ownership Calculator, allowing IT to conduct cost benefit analysis prior to project approvals.

Rotation 3 : Solution Analysis and Roadmap Delivery Security, July 2014 – January 2015

Protected company systems and information through conducting a single sign-on solution analysis and subsequent roadmap delivery, which was achieved through conducting market research and analysis of identity relationship management product offerings, evaluation of the company’s current open single sign-on environment, and creation of a service level model, detailing integration complexity and associated cost. I also cross-collaborated with both external 3rd Party Vendors and internal Vendor Relationship Managers, to convert applications connected through Open Single Sign-on to the newly adopted Active Directory Federation Service model.

Rotation 2 : Project Communications and CoordinationCitrix, January 2014 – July 2014

Heightened productivity and lowered IT cost, through assisting the Citrix Project team in upgrading and improving the company’s virtual environment, by handling and maintaining close cross-collaboration with stakeholders during testing, change control process, and migration. Created standard templates to be referenced in the future, generated approvals to decommission legacy applications to simplify the environment, and assisted the team in expanding both our SAP and Power Control Builder virtual application environments.

Rotation 1 : Project Management End User Services, July 2013 – January 2014

Redesigned and consolidated several end-user facing SharePoint sites, creating a more accessible and user-friendly IT portal. Adding self-service options and FAQs, while streamlining the look and feel through the utilization of a common theme and format throughout. To increase onsite service marketability and Business Partner understanding, I created an IT Zone site to let employees know of the various onsite options available to them. These efforts defined a new structured standard for future IT web page construction and communication, including consumer capabilities enabled by each IT service offering.

Rockwell Automation, Milwaukee, WI January 2013 – July 2013Information Technology Intern

Worked closely with Rockwell’s Business Intelligence team, implementing tools for the business to gain a more in-depth understanding of SAP reporting project processes, through development of a Reporting Strategy Model, Governance Model, and Reporting Catalog. This included tracking each projects life-cycle, to ensure all stakeholders were kept up-to-date throughout SAP release planning and delivery.

Ellsworth Adhesives, Germantown, WI May 2012 – January 2013Information Technology Business Support Specialist

P21/EDI and AIX database administration and backup.- Established new client relationships with 3rd Party Partner to ensure purchase orders were processed successfully.- Utilizing a high level of communication and problem solving skills necessary in coordinating, as well as processing

transactions between both buyers and sellers. McAfee and Barracuda email server data security and administration. Asset management and purchasing, working with corporate vendors in acquiring necessary equipment. Interfaced daily with management, as well as sales, accounting, and purchasing to improve productivity.

Northwestern Mutual/Adecco Technical, Milwaukee, WI August 2008 – May 2012Service Desk Technician

Supported over 15,000 Business Partners, fielding an average of 100 to 150 live calls per week via over the phone support with remote desktop access to troubleshoot various problems to maximize customer satisfaction.

General responsibilities included but were not limited to :-New systems restore, setup, configuration, troubleshooting.- Daily correspondence between field repair partner and Dell to ensure accurate and timely end-user repairs.- Constant monitoring of calls and team trends and/or issues to evaluate and execute more efficient processes.- Queue management and call backs to best serve our Business Partner’s needs.- Provided new-hire training via direct interaction and the creation of relevant documentation.

Education University of Wisconsin-Milwaukee, Lubar School of Business Graduated May 2013Bachelors in Business Administration, major in Information Technology Management

Certifications Lean Six Sigma Greenbelt – 2016 ITIL Foundation for IT Service Management – 2013

2 | P a g e