Megan Wallace MillsProperty Manager - Equity Management

Chantilly, VA 20152meganwmills@yahoo.com - (703) 862-2172

To utilize my skills, qualifications and work experience to obtain employment in customer service.Authorized to work in the US for any employer

WORK EXPERIENCE

Community ManagerAIMCO Properties, L.P. - Burke, VA - September 2015 to Present

Responsibilities*Responsible for the property budget, increasing revenue, and achievement of operational and financialgoals. Manages leasing and maintenance personnel, facilitates leasing activities, revenue growth, residentsatisfaction as well as adherence to legal standards and company policies. * Responsible for all day-to-day operations of the property with the primary objectives of overseeing theproperty financials and budget, increasing property revenue, maintaining the physical appearance andcondition of the property asset, and providing for a quality living environment for residents. * Responsible for hiring, managing, and coaching the on-site staff and/or vendor relationships to establish apositive and collaborative team goal oriented environment.* Additional responsibilities include resident relation issues, managing leasing activities, and maintaininginternal/external client relationships.

AccomplishmentsHelped my team to get the property into compliance, successfully complete annual recertifications in a timelymanner and perform all preventive maintenance as required.

Skills UsedLeadership and mentoring of team members and excellent customer service.

Property ManagerEquity Management - Fredericksburg, VA - July 2012 to March 2015

*Operate Boston Post Software*Manage property staff and train other staff in portfolio*Operate within budget*Generate income*Maintain files and wait list*Leasing HUD Section 8 and Tax Credit apartment*Process Annual Recertifications*Maintain activities calendar*Accept rent payments*Manage delinquency and filing proceedings*Generate and supervise work orders*Weekly reports to Regional Manager and owners

Customer service

Western Egyptian EOC - April 2009 to September 2009

Process applications for state and federally funded programs*Answer multi line phone system*Operate various office equipment

Leasing Coordinator, Assistant Manager & Camden MentorCamden Property Trust - Ashburn, VA - September 2006 to July 2008

*Operate Real Page-Onesite SoftwareAccounting/Bookkeeping and Administration*Accept rental payments and post to computer*Manage delinquency and filing proceedings*Provide clerical support including typing, filing, answering phones, faxing, place orders*Assume Community Manager's duties in absence of supervisor*Provide excellent customer service/resident relations*Ensure maintenance repairs are handled satisfactorily*Assist in planning resident functions*Enforce company policies*Oversee community marketing events and monthly calendar/tracking*Supervise community Leasing Consultants*Maintain work and vacation schedule of office staff

Housing Counselor-Property ManagerWestern Egyptian EOC - Steeleville, IL - April 2003 to August 2006

Manage agency apartment building and Transitional Housing units*Responsible for apartment leasing, reports, rents, deposits, bills, oversee maintenance*Provide case management and support to Transitional Housing clients*Provide counseling to clients enrolled in Western Egyptian Housing Programs*Provide mortgage & default counseling to homeowners*Coordinate Homebuyer Workshops and other housing activities*Work closely with title companies and closing agents to prepare loan closing documents*Prepare agency closing documents and make sure clients are prepared for closing*Oversee readiness of all other documents required before closings*Operate phone system and various office equipment*Complete intake evaluations to determine eligibility for low income programs

EDUCATION

Elementary EducationBelleville Area College - Belleville, IL1991 to 1993

Diploma in BusinessSparta High School - Sparta, IL1991

ADDITIONAL INFORMATION

QUALIFICATIONS

Type 55 wpm, computer literate with Works, Word, and Excel programs. Possess good communication skills,dependable, able to work independently. Over 20 years experience in customer service and 10 years inproperty management.