A monthly house journal of Dakshin Haryana Bijli Vitran Nigam, Hisar

Issue - 7December - 2006 Page - 24

A monthly house journal of Dakshin Haryana Bijli Vitran Nigam, Hisar

Published by:

Edited by:

Disclaimer

Dakshin Haryana Bijli Vitran Nigam, VidyutSadan, Vidyut Nagar, Hisar

Dharam Pal DhullManager/Public Relations

The views expressed by contributors representtheir personal views and not necessarily the viewsof the DHBVN or the editor.

Inside Page

Administrative matter 2

Monthly performance target 3

4

FC & PS Reviews 5

Ex-Serviceman in Service... 7

Customer Care Center 8

Tech-tonic 10

Commercial Circular 11

AT & C Losses 12

Standard of performance 13

Escom Business Plan 14

Fund for for power supply 15

Coart on contract employee 16

First Aid 17

Health 18

DHBVN Family 19

Sports 20-23

Tips for better utilisation 24

The Govt. of India has granted Mega Project Status tothe power generating project to be set up near Hisar andmade it eligible for benefits under Mega Project Policy of theGovt. of India (Ministry of Power). Giving details, Mr AshokLavasa, Financial Commissioner & Principal Secretary(Power) & Chairman, Haryana Power GenerationCorporation stated that the mega status would reduce theinstallation cost of the project by Rs. 400 crore to Rs. 450crore. The HPGC has already acquired 989 acres of land andhas made arrangements for providing 50 cusecs of water forthe project. The process of setting up the project afterinviting competitive bids on turnkey basis is in advanced

stage. He said that the Corporation had decided to set up 1000 / 1200 MW thermalpower project with unit configuration of 2 x 250 MW to 300 MW and 1 x 500 MW or twounits of 500-600 MW. The selection of this size and configuration of units shall benefitHaryana in terms of more power. The tentative cost of the project shall be around Rs.4000 crore and is proposed to be financed with debt / equity ratio of 80 : 20.

The grant of mega status to this project would also reduce the cost of generation ofeach unit of electricity by 15 paise. He said the construction work is scheduled to beawarded by January next. The power generating units of the project would startgeneration by the year 2009. With the commissioning of these units about 190 / 230lac units of electricity will be available to the consumers daily. The HPGC would provideall facilities required for timely setting up of the project. After timely execution of thisproject and long term power purchase agreements made by the State, adequate powerwill be available to cater to the needs of electricity consumers, he added.

MEGA STATUS TO HISAR POWER PROJECT

Mr. Ashok LavasaMr. Ashok Lavasa

A DHBVN consumer paying his electricitybill through cash collection machine

installed in customer Care Centre, Hisar

Distribution Transformer (DT) meteringby DHBVN to ensure energy audit.

Mr. A.K. Singal is new P.I.O.

The General Manager/HR has been

designated Ist Appelate Authority for appeals

under the right to information Act 2005. Mr.A.K.

Singal, Superintending Engineer/HR has been

designated Public Information Officer (HO),

DHBVN, for applying for information under the

RTIAct-2005

Administrative MattersAdministrative Matters

2

1. Sh. S.K. Aggarwal SE (OP) Faridabad CE/PD & C, Hisar

2. Sh. V.K. Jain SE/Energy Audit, Hisar GM/HR & Adm. Hisar

3. Sh. Daljeet Singh AEE 'OP' Pali (Ballabgarh) Xen Power Proc. Hisar

4. Sh. R.C. Sharma Section Office O/O Accounts Officer

Chief Auditor, Hisar O/O FA & CAO/MM Hisar

5. Sh. K.B. Gupta Section Office O/O CAO, Hisar A/Officer O/O CAO Hisar

6. Smt. Sushila Kumari Section Office O/O CAO, Hisar A/Officer O/O CAOO, Hsr.

7. Sh. Pardeep Kumar Section Officer O/O CAO, Hisar A/Officer O/O Chief Auditor,

Hisar

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PROMOTIONS

Sl. Name of officers Presentposting Proposed Posting

No.

We wish them success in career

In order to ensure proper and full utilization of man power, propercoordination and to accelerate the pace of development works, DHBVNhas reconstructed its Planning, Design and Construction Wing.

The Chief Engineer/PD&C has been renamed as CE/P&D. Theconstruction activities shall now be carried out by the Operation Wing.The post of Superintending Engineer/Design has been diverted to createthe post of SE/Human Resources in addition to the existingSE/Administration under G.M. H.R. The establishment of technical fieldstaff and drawing staff will be transferred under the SE/HR.Subsequently, the other cadre will be shifted to Head Quarter.

The SE/Planning has been renamed as SE/Planning & Design havingfour XENs --- Projects, Funds, P&D and Quality Control.

Restructuring

Two electrical engineering graduates fromThapar Institute of Engineering and Technology,Patiala, Mr. R.C. Sapra and Mr. I.S. Nain are newDirectors of the Dakshin Haryana Bijli VitranNigam (DHBVN) They completed their BE in 1971and joined the erstwhile Haryana State ElectricityBoard as Graduate Technical Apprentices (GTAs) in1973.

Mr. R.C. Sapra, who has taken over as Director(Projects) DHBVN on November 22 last, has richexperience of material management, enforcement,metering and protection and transformer repair.He has looked after design and procurement ofWestern Yamuna Canal Hydel Project and materialmanagement of HSEB and DHBVN. As DeputyDirector (Enforcement), he served at Faridabad(twice) for five years and he served in M&Porganization as AEE and XEN for seven years.

Mr. I.S. Nain took over the charge of Director(Operation) DHBVN on November 22 last. Out of33 years of rich experience in electricity sector, Mr.Nain has been handling operational activities forabout 22 years in different capacities. He has alsohandled the operation of power generating unit atPanipat Thermal Power Plant and distribution ofmaterial as Controller of Stores.

NewDirectors

ofDHBVN

NewDirectors

ofDHBVN

Sh. R.C. Sapra Sh. I.S. Nain

Mr. P.K. Das, IAS, Managing

Director, HaryanaVidyut

Prasaran Nigam addressing

the officers in a workshop on

preparation of chargesheet,

enquiry proceedings and

preparation of report held on

November 25 last in the

Conference Hall in Shakti

Bhawan at Panchkula.The

Director/Projects,

Director/Technical, all Chief

Engineers, all Suprintending

Engineers, under Secretaries

and Superintendents at head

quarter of HVPN partcipated

in the workshop.

To improve customer services, to ensure better

supply of power to its consumers, and to improve its

financial health, the Dakshin Haryana Bijli Vitran

Nigam (DHBVN) has fixed monthly performance

targets for its technical and non-technical

supervisors.Each technical supervisor level official is

required to recover defaulting amount at least from 10

permanently disconnected consumers, having arrears

of more than Rs. 2000 due against them in each case.

If there are no consumers of defaulting amount above

Rs. 2000 then other consumers are to be dealt with. In

addition, he will ensure recovery of dues from 100

connected defaulting consumers every month. Firstly,

the recovery from those consumers is to be effected

who are defaulter for more than two billing cycles and

then defaulters for more than one billing cycle will be

targeted.The official will also conduct checking of at least

50 tube well connections on the prescribed Performa

(LL1) every month and send result/advice to billing

agency fortnightly. He will also ensure checking of 10

premises involved in mal-practices in rural area and

20 in urban areas.Each technical supervisory official shall bring 20

new consumers under metering schedule in rural area

and 10 new consumers will be brought under metering

schedule by a supervisory employee in urban area. In

addition, a supervisor shall ensure that there is zero

pendency of applications by releasing new

connections to all waiting applicants. Considering

that the number of defective meters awaiting

replacement is on higher side, the DHBVN has

directed that a supervisor shall ensure replacement of

20 defective meters in urban as well as rural areas.The DHBVN management has fixed monthly

performance targets for its non-technical supervisors

(Revenue) also. A non-technical supervisor shall

ensure preparation and submission of five cases of

recovery through L.R.A. to the divisional office every

month. He will ensure the adjustment of security

(ACD) of at-least 50 cases per month and completion

of all addresses in defaulters’ ledger as per consumer

cases. He will check ledgers and issue 100 MCOs for

replacement of meters where meters are shown

defective for last 3 billing cycles. If such cases are not

available then cases of a period of less than 3 billing

cycles will be taken. He will also issue advice of 100

such cases to billing agency. A non-technical

supervisor will cross check 100 meter readings, 50

cases of negative bill generated and service

connection register every month and ensure billing

advice of 20 cases where billing has not been started

till date.In case targets are achieved, the supervisory

officials shall get an appreciation letter from

G.M./HR for placing in his personal file. In case

targets are not achieved, he will face disciplinary

action i.e. show cause notice. If reply is not

satisfactory, it will be converted into charge-sheet and

minor/major punishments shall follow. In case,

official fails to achieve targets for 3 months

continuously, the Nigam shall have right to remove

him from service.The DHBVN has decided to hold sub divisional

officer (operation) and executive engineer

(operation) also responsible for non achievement of

targets. If 75 per cent of the supervisors of a sub

divisional officer achieve targets, he will get

appreciation and if not, then, show cause notice. A

similar system shall apply for Executive Engineers.

Concerned Sub Divisional Officers and Executive

Engineers shall initiate action against non

performing supervisors or 21 of each month, in case

supervisor has not achieved even 50 per cent of his

monthly targets. The superintending engineers will

furnish a consolidated fortnightly report of their

circles and the Zonal Chief Engineers also shall

ensure that all their officers achieve the targets set to

them by the management.The General Manager/HR

has been designated as nodal authority to monitor

performance against targets who will take prompt

action with regard to monitoring the target and issue

of appreciation letters/show cause notices/charge

sheets/ punishments. The monthly performance

targets will come into effect from December I, 2006.

st

Monthly Performance Targets for Supervisory Staff

The DHBVN management has issued instructions to its

XENs in operation wing to ensure 100 per cent metering in

one village per week. An XEN will take new connection file

with him, get meter and material drawn through his own

office staff and get installed through contractor or staff. The

Superintending Engineers (Operation) will see that the

instructions are complied meticulously and will furnish

weekly report.

MINIMUM WEEKLY ACTIVITIES OF XENs (OP)

3

4

F.C. & P.S reviews operation activities of DHBVN & UHBVN

The Dakshin Haryana Bijli Vitran Nigam (DHBVN) has

selected 120 villages in its area (20 villages in each operation

circle area) under the first phase of its campaign for

renovation and modernization of power distribution system.

It was disclosed in a meeting for reviewing operation

activities of the Nigam held in the Conference Hall ofVidyut

Sadan at Hisar on November 11 last. Mr. Ashok Lavasa,

Financial Commissioner and Principal Secretary to Govt. of

Haryana, Power Department chaired the meeting. Lt. Gen.

(Retd.) Onkar S. Lohchab, Chairman, Haryana Power

Transmission and Distribution Corporations and Mr.

Vijayendra Kumar,Managing Director,DHBVN attended the

meeting alongwith all officers of the rank of Superintending

Engineer and above.

For renovation of the power distribution system, the

Nigam is setting up additional transformers as per

requirement, replacing old conductor and iron poles and

realigning & re-erecting the distribution lines in a way that

maximum consumers get their supply from independent

service cables. The Aerial Bunched Cables (ABC) or the

Armored cables are being used for replacing old service

cables and the meters are being shifting out side the

premises of the consumers so that the consumers are

relieved from the responsibility of meters and cuts in service

cables.

Addressing the officers, Mr. Lavasa said that demand

side management should be given utmost importance by the

officers for reliable power supply in the state. Besides this,

check of pilferage of power and unauthorized extension of

load,reduction in technical line losses by way of strengthening

power distribution system and rational and optimum use of

electricity by adopting measures for energy conservation

would help improve quality of power supply in the state.

He directed the officers to serve the consumers with

dedication. Officials should not highlight problems to seniors

in exaggerated manner but should strive hard to solve them.

He asked them to make consistent efforts for

recovery of defaulting amount particularly that is

pending toward the disconnected consumers.

So as to bring administrative efficiency in the

Nigam’s working, he directed the officers to

decide a charge sheet involving minor penalty

with in 45 days and involving major punishment

with in 120 days.

Mr. Lavasa said that there was a wide scope

for energy conservation in Haryana and the

electricity officers can prove to be most effective

on this front.They should interact with the people

and educate them about conservation of

electricity and necessity of its optimum use. He

asked the officers to make a habit of informing

the people in advance, as far as possible, about

power cuts,particularly the scheduled cuts.

Speaking on the occasion, Lt. Gen. (Retd.) Onkar S.

Lohchab emphasized the necessity of acceleration of speed

of releasing connections. In villages, camps should be

organized to give on the spot connections so that all users are

connected to the distribution system in authorized manner.

Mr.Vijayendra Kumar apprised the officers about on going

development plans of DHBVN.

Addressing a meeting of officers of the Uttar Haryana

Bijli Vitran Nigam (UHBVN) on November 2, Mr Ashok

Lavasa directed them to replace all defective meters within

four months so as to minimize consumer complaints.

He said that to maintain good relations with consumers,

the Nigams should ensure that the sub-divisional officers

make frequent field visits and have direct interaction with

t h e m .

Mr Lavasa observed that the consumers are generally not

aware abut timings of supply restrictions and asked the

officers to ensure timely dissemination of information of

scheduled power regulations.

Meeting with UHBVN officers

5

heavily overloaded feeders for rehabilitation. Lt. Gen.

(Retd.) O.S. Lohchab, Chairman, Haryana Power Utilities said

that the meter reading, bill distribution, bill collection, etc. has

been assigned to ex-servicemen in a large number of sub

divisions. The field staff has been directed to hold ‘open

darbars’ in villages to provide on the spot domestic

connections to the applicants and redress their

grievances.

Mr A.K. Singh, Managing Director, UHBVN

apprised the FC & PS about development activities in

progress in the aea of UHBVN and said that the

Nigam has started the process of setting up forty new

33 KV substations.While capacity of eighteen existing

33 KV substations would be augmented during the

current year.The Government of India has sanctioned

Rs. 48.48 crore schemes under the Rajiv Gandhi

Grameen Vidyutikaran Yojna (RGGVY). The schemes

have been sanctioned to carry out various

development works in Rohtak, Sonipat, Karnal &

Panipat districts. The Nigam has also sent Rs. 119

crore schemes for approval under the RGGVY. He

assured that all possible efforts would be made to

ensure full consumer satisfaction by the Nigam staff.

ABSTRACT OF TOTAL CORPORATE STAFF

(Bangalore Electricity Supply Company Limited)

1. Chief Engineer El., 1

2. Chief Controller 1

3. Superintending Engineer El., 2+1

4. Controller 2

5. Executive Engineer El., 11

6. Dy.Controller ofAccounts 3

7. Asst.Executive Engineer El., 26

8. Asst.Executive Engineer,Civil 1

9. Accounts Officer 15

10. Asst.Accounts Officer 8

11. Jr.Engineer El., 1

12. Sr.Assistant 7

13. Assistant/Jr.Assistant 37

14. Personcretary 5

15. Sr.PersonnelAssistant 5

16. Driver Grade I 4

17. Driver Grade II 1

18. OA Grade I 5

TOTAL 135

1. Required number of office attenders is out sourced.

2. Full requirement of drivers has not been shown since it is proposed to out

source the vehicles.

3. Assistants and Jr.Assistants are shown as common to have flexibility to place

them at the appropriate posts depending on the availability of Assistants/Jr.

Assistants.

4. Jr. Personnel Assistants/Typists are not shown as it is proposed to our source

the activity.5. Section wise allocation of supporting staff is to be made separately.

Sl.No. Designation Total Posts

Note:

OBITUARYOBITUARYShri Shamsher Singh Sangwan

Sub Divisional Officer,Operation Sub Division, Gurgaon

passed away in a roadaccident at Bhiwani onNovember 11 last. The

DHBVN officials held amourning meeting outside

Vidyut Sadan at Vidyut Nagar, Hisar onNovember 13 last and paid homage by

keeping two minutes silence. TheManaging Director, Mr. VijayenderaKumar termed it a loss to DHBVN.

6

Shri Kamal Chander Kaushik,UDC M&P Division,

Haryana Vidyut Prasaran Nigam

passed away on November 21 last.

Employees of Haryana Power Utilities

paid homage to the departed soul.

Shri Rajbir SinghJ.E. Civil Works Divn. HVPNL,

Hisar passed away in an accidenton 18th Nov., 06 Employees ofHaryana Power Utilities paidhomage to the departed soul.

BESCOM

The Haryana Bijli Vitran Nigams, like any other state

electricity boards in the country, have been afflicted with

huge recurring losses for a long time. In order to salvage the

Nigam from the quagmire, the Hon’ble Chief Minister Mr.

Bhupinder Singh Hooda on assumption of charge

announced a waiver of Rs.1600 crores. It was a historic and

courageous decision aimed at helping the consumers with

colossal pending bills and willing to clear subsequent

running bills. About six lakh consumers, mostly villagers,

have benefited immensely from the scheme.

However, the persistent problem of recurring losses

continues unabated. It was under these circumstances that

the Haryana Ex- Services League (HESL) was called upon to

take on the responsibility of inter-alia electric meter reading,

bill distribution and cash collection,etc for Dakshin Haryana

Bijli Vitran Nigam (DHBVN).The League took the call as a

challenge and named the operation “Project FATEH” with

mission- “CONSUMERS SMILE, LOSSES REDUCTION

AND REVENUE INCREASE’. They organized themselves

accordingly for the road map with resolve “Perform or

Perish” and commenced the work in September, 2005

mainly in rural areas of districts Mahendragarh and

Gurgaon. The Ex-Servicemen (ESM) were imparted

orientation training to understand and assimilate the

intricacies of job required of them. Personnel from the

Nigam were Co-opted for the required training.

The ESM soon revealed their commitment and sincerity

to the public through their deeds. They brought out that

there were only 50 per cent to 60 per cent legitimate

connections and the balance were stealing electricity

through illegal means like ‘ Kundi-Connections. Only about

75 per cent consumers were paying their bills regularly.The

President HESL and his team including Nodal Officers,

Supervisors, Field officers and Field Assistants beseeched

Panchayats and motivated the consumers to desist from

stealing electricity.

They were explained the benefits of coming clean.Their

affable approach and persuasive skills soon started showing

results.The monthly revenue collection of DHBVN soared

from average Rs. 140 crores to 200 crores. Theft of

electricity and transmission losses also declined. In view of

their better performance, the recovery of permanently

disconnected connections (PDCO) has been handed over to

the League.The most singular achievement, however, has

been the CONSUMERS’ SATISFACTION.They are receiving

absolutely hassle free services from the ESM.They do not

have to travel to the Nigam office to pay their bills as the

payment is collected by the Assistant Field Officers at their

door steps. Preparation of documents and fixing of new

meters where required are done by the ESM themselves. It

saves the consumers their valuable time, labour,money and

long queues. Furthermore, they have been assured that

villages having more than 98 per cent legal connections with

regular payments will be rewarded with uninterrupted

power supply and replacement of old transmission lines and

electric poles including addition of higher capacity

transformers. The assurances have galvanized them in

extending willing cooperation. It would not have been

possible but for intimate and fullest cooperation of DHBVN,

specially the senior officials.

Seeing the excellent success of project “FATEH”, the

Nigam has extended the area of coverage for the League.As

on date, 96 sub divisions out of total 116 sub divisions of

DHBVN have been given to HESL through agreement

between SE(OP) and Nodal Officer in each district. The

Nigam has also given other increase in revenue linked-

incentives.

It is not only Nigam which has benefited by the

innovative project. The consumers at large have been

benefited and we really see a smile on their face during our

village contact programme.In return of their dedicated hard

work and unflinching honesty, the ESM are being rewarded

with reasonable honorarium. Because of our hall mark of

perform or perish 136 erring ESMs have been relieved of

their job.

The responsibility undertaken by the HESL and the

results have been received well in other states.The move is

all set to gather momentum.The all round improvement has

vindicated the decision of the Hon’ble Chief Minister in

entrusting his faith in integrity, honesty, dedication and

hardworking nature of Ex-Servicemen of Haryana

ascribing the responsibility of HESL.However,there is much

more to be achieved as only a beginning has been made in

the right direction.We are sure to scale new heights with co-

operation of consumers, Nigam staff and inspiring

guidance from the management. TOGATHER WE CAN

ANDWEWILL DO IT.

Haryana ex-servicemen IN SERVICE OF HARYANA BIJLI VITRAN NIGAMSHaryana ex-servicemen IN SERVICE OF HARYANA BIJLI VITRAN NIGAMSRKS Gulia. Brig, President, HESL

7

8

Anil Kumar SharmaAEE, Planning Cell

A. BACKGROUND

B. PROPOSED PROCESS

C. FUNCTIONING

Customer service is the key word now a days.All utilities inthe country are taking steps to improve customer service.Theconcept of CRM-customer relationship management- is nowbeing implemented in power utilities for resolution of consumercomplaints with regard to billing,metering and new connections.Consumers have to encounter diverse difficulties in getting theirgenuine grievances redressed expeditiously and in an effectivemanner. Sometimes the innocent consumers fall prey to somedishonest and corrupt touts and utilitiy personnel.This leads toexploitation of the consumers at the hands of such elements.TheNigam is committed to provide better and timely service to itsesteemed consumers. Under the prevailing circumstances theimage of the Nigam is certainly at stake.

The general complaints of the consumers relating to billingand metering are enumerated as below:-

1. Non-Recording of Correct Meter Reading due to onereason or another.

2. Charging of Units in case of Defective Meters.3. Showing N/F/D Codes in the Bills improperly.4. Non-Posting of the Payments of the Bills made by the

Consumers to their accounts in the relevant ledgersdue to non submission of stubs by Bank/Post Offices intime or otherwise.

5. Non sending of Advise to the computerized billgenerating agencies on a/c of adjustments/Correctionof Bills etc by the SDO office Staff internally orothewise.

The travails of the consumer start right from receipts of thebills. In case of any kind of shortcomings/mistakes in the bills, theconsumers have to rush to the office to the concerend SubDivisional Officer for getting their bills corrected. When theconsumers reach the S/Divn., generally the Sub-DivisionalOfficers are not found readily available in their offices. Due toexigencies of field work and other multifarious activities likeattending of court cases or many other unavoidable reasons theSub Divisional Offices are found available sometimes, the dealingofficials might not be available in the office. Consequently, theconsumers have to wait for considerable longer periods ingetting their genuine grievances redressed. In such cases,sometimes the consumers are trapped either by some dishonestpersons or their agents. In this manner the grievances of theconsumers instead of being redressed get aggravated.All thesefactors apart from causing resentment among the consumers onaccount of non-correction of their bills also results in to increasein defaulting amount.

Apart from this the impact of Power Sector Reformsinitiated some 5 year ago is still not visible to the ordinaryconsumer who continues to feel harassed in getting hisapplication for a new connection/Meter change processed. Eventhe State Government has taken various customer servicemeasures like E-Disha and Revenue Record Computerisation.

In order to provide better and expeditious services toconsumers and to check activities of dishonest and corruptelements, it has been proposed that an independent CustomerCare Center be established in DHBVN in each districtheadquarter in the first phase, directly under the control of

SE/Operations which will be equipped with high level ofcomputerisation so as to achieve the Distribution Systemoperating standards specified by the Haryana ElectricityRegulatory Commission.With this step, not only the processeswill be streamlized but the utility shall also be able to providedefinite time frames for resolution of customer issues.

Pursuant to Clause 21.2 of Distribution and RetailSupply license, every consumer has a right to expect from thelicensee certain minimum level of service.Since the consumers ofDHBVNL are facing problems regarding correction of bills,Replacement of Meter and other issues in the present setup so ithas been decided that a Customer Care Center be created atDistrict Head Quarters for redressal of consumers grievances inrespect of the following issues:-

1. Correction of wrong bills2. Correction of wrong readings recorded3. Replacement of defective meters.4. Dis-connection/Re-connection of services.5. Voltage fluctuation/variation due to various reasons.6. Failure/restoration of supply due to system constraints7. O b t a i n i n g n ew e l e c t r i c c o n n e c t i o n o r

extension/reduction of load.8. Any other Misc.job relating to electricity utility.DHBVNL wishes to ensure complete customer satisfaction

by providing services as per the standards specified through.i) Providing of single window service with the creation of

interface between customer and utility.ii) High standards of customer service.iii) Optimum uses of technical and human resources.iv) Improving the customer service through opening of any

time payment KIOSKS counter.v) Ample stock of Meters and Materials.vi) Educating the Staff to bring about an attitudinal change

to respond courteously to customers complaints.vii) Creation of Better ambiance and facilities to enable the

customers to be comfortable and lodge theircomplaints at ease.

For setting up of Customer Care Centers and itsfunctioning,the following procedures shall be adopted:

1. All type of complaints from the urban consumers shallbe received/collected at these Customer Care sub-divisions andproper acknowledgement shall be issued to the consumersindicating a specified time frame for attending his/her complaints.

2. The consumer complaints so received by the CustomerCare Sub Division shall be handed over to the field staff for takingaction in a time bound manner and reporting back to theCustomer Care Sub Division to appraise the complainantregarding his complaint by the scheduled time which was given tothe consumer at the time of receipt of his/her complaint. Thetime scheduled for attending the different types of complaints hasalready been decided and circulated by the Nigam under theComplaint Handling Procedure relating to distribution and retailsupply keeping in view the direction of the Haryana ElectricityRegulatory Commission.

3. Proper sitting place for the staff and for the consumers

9

alongwith Drinking Water and Toilet facilities shall also beprovided.

4. All the revenue staff at the Distrcit Head Quarterscovering the Urban Consumers shall work under the CCC forspeedy and efficient redressal of complaints as per the time framelaid by HERC.

5. To maintain proper transparency in the functioning,closed circuit camera shall be installed for public as well asDHBVNL employees.

6. Separate counters shall be created for receipts ofcomplaints, acceptance of new connection files and for supply ofinformation to the complainants with a full- computerized setup.

The proposed functioning process envisages the

establishments of following computerized software modules atcustomer care center:

i) Complain handlingii) Connection Managementiii) Revenue Managementiv) EnergyAuditingv) RevenueAccountingAll these software modules will keep a track of various

activities involved in the process at various levels for theinformation of the consumer as also for generating regular MISReports for the information which will bring promptness andtransparency in the various processes proposed to be initiated atCCC.

1. Interruption Failureof Power Supply

2. VoltageVariation

3. Scheduled Outage/Load Shedding

4. Metering5. Billing6. Disconnection7. Reconnection

8. New ConnectionEOL

Category Issue of DemandNotice

Release of connectionafter receipt of valid

test report

9 Miscellaneous

1) In case of normal fuse off calls:(a) Within 4 hours in towns & cities(b) Within 8 hours in rural areas

2) In case of Line Break Down:(a) Within 8 hours in towns & cities(b) Within 16 hours in rural areas

3) In case of DistributionTransformer Failure:(a) Within 24 hours in towns & cities(b) Within 48 hours in rural areas

4) In case of Major Failure involving PowerTransformers (33KV & above):-Within 7 days

1) Within 4 hours in case of local problems2) Within 60 days in case of inadequacy of LT Distribution System.3) Within 180 days in case of deficiency in the H.T.Distribution System

1) Not to exceed 8 hours on any day2) Recurring load shedding not to excess 4 hours in a day over a consecutive period of 4 hours.3) Redressal within 72 hours

Defective/Burnt meter to be replaced with 7 daysResolution of Dispute within 7 daysWithin 6 hoursWithin 6 hours

a) Domestic/Commerciali) if extn.of system required 10 working days 15 working daysii) If extn.of system not required 4 working days 4 working days

b) Industrial connection upto 50 KW 1 month 1 monthc) Industrial connection for loads above 50 KW 2 Months 1 monthd) Agricultureal connnection 2 months 1 month

i) Involving LT line only 3 months 2 monthsii) Involving 11 KV works

Within 10 working days

Note:- Issue of Demand Notice is subject to technical and economicfeasibility

The escalation process shall be inbuilt within the system and the pendencyshall escalate automatically after the target date.

In case the problem is not resolved with the time specified, the sonsumermay lodge the complaint with the Executive Engineer concerned and further toSE/OP concerned. The complaints so lodged shall be acknowledged andremedial action shall be taken without any delay.

Data for the period of21.8.06 to 29.11.06

CCC, HisarTotal complaint registered: 5239Action taken: 4780Pending: 449

D. TIME LIMIT FOR RENDERING SERVICETO CONSUMERSS.No.

Time Limit for Rendering Service

10

Tech-TonicTech-Tonic

Standard

Nominal

Copper

Sq.mmCode

word Aluminum

Dia of

complete

Cable in

mm

No. Sttrands/

Strand

Dia in mm

Current in Amps

forTemp.

Rise in °CApprox.

Ultimate

Strength

Approx.

Resistance

at 20°C

Ohms

13 Squirrel 6.33 6/2.11 1/2.11 70 97 971 1.374

(1.403)

20 Weasel 7.77 6/2.59 1/2.59 100 123 113 0.9116

(0.9352)

30 Rabbit 10.05 6/3.35 1/3.35 148 183 1864 0.5449

(0.5560)

55 Cat 13.50 6/4.50 1/4.50 229 285 3316 0.3020

65 Dog 14.15 6/4.72 6/4.57 254 311 3311 0.2745

(0.2810)

80 Owl 16.09 6/5.37 7/1.785 315 378 4325 0.212

80 Coyote 15.89 26/2.25 7/1.90 286 367 4645 0.2214

80 Partridge 16.29 26/2.572 7/2.002 358 445 5100 0.213

95 Wolf 18.13 30/2.59 7/2.79 343 423 6875 0.1844

(0.1884)

110 Lynx 19.53 30/2.79 7/2.79 385 475 7945 0.1589

130 Panther 21.00 30/3.00 7/3.00 427 526 9097 0.1375

(0.1400)

253 Kundha 26.80 42/3.495 7/1.94 696 863 9548 0.07434

(0.07359)

260 Zebra 28.62 54/3.18 7/3.18 780 890 13245 0.06723

(0.06915)

260 Deer 29.89 30/4.27 7/4.27 726 896 18190 0.06786

260 Drake 28.14 26/4.442 7/3.454 710 875 14175 0.0715

325 Moose 31.77 54/3.53 7/3.53 830 1028 16250 0.05517

(0.05633)

500 Falcon 39.24 54/4.359 19/2.616 1150 1410 25447 0.0358

[Owing tothe difficulties in getting EC grade aluminumof higher conductivity in India, the IS 398 do not fall inline with the international Standards.The

figures indicated in brackets are the resistance values specified in IS 398 (part II) for the conductors covered in the Insdian Standards.All the rest are

taken from the conductor manufactures catalogues as qucted by them from the respective standards]

Current Carrying

Calculated Overall Approx Resistance Capacity in Amps Approx

Sl. Eq.ACSR Al.Area diameter Stranding of wires U.T.S. in Ohms at for conductor Wt Kg/

No. Code (Sq.mm) (mm) and dia (nm) (Kg.) 20°C temperature at Km

65°C 75°C

1 Squirrel 24.0 4.47 7/2.09 685 1.37 97 116 66

2 Weasel 36.0 6.27 7/2.56 1024 0.913 124 150 99

3 Rabbit 50.2 7.68 7/3.31 1715 0.5465 170 207 165

4 Wolf 180.2 17.43 37/2.49 5125 0.184 332 409 496

5 Panther 241.0 20.16 37/2.88 6882 0.1375 397 490 664

6 Moose 603.7 31.95 61/3.55 16295 0.05502 686 862 656

Note:The following data has been assumed in calculation of current carrying capacities:-

a) AmbientTemperature................................. 40 deg C

b) Solar absorption constant........................... 0.5

c) Emissivity constant..................................... 0.5

d) Solar rediation............................................ 985W/Sq.M.

e) Winde velocity............................................. 2200 M/Hr.

) Height......................................................... M.S.L.

The electrical Resistance of the above conductors at other temperature can be found out from the following equation:-

R = R [1+ (T-20)] = Constant mass temperature coefficientof resitance

R = Resistance at 20°C = 0.004 for A.C.S.R. conductors

R = Resistance atT°C = 0.0036 for A.A.A.C conductors

= temperature in degree centigrade at which the resistance is required.

20

20

1

¥ ¥

Current Carrying Capacity of Bare Steel Cored Aluminum Conductors

11

COMMERCIAL CIRCULARSCOMMERCIAL CIRCULARS

The Dakshin Haryana BijliVitran Nigam has reduced

the rate of tariff for Horticulture and Fishery categories of

consumers from 428 paisa per unit to 200 paisa per unit

with effect from first November, 2006 (The Haryana

Day).

As per policy of the Nigam, all such connections shall

be released on metered supply. For becoming eligible for

Horticulture connections, there should be horticulture

activity over not less than one hectare land.While to be

eligible for fishery connections, consumer should have a

pond of not less than one acre for carrying out fishery

activities.

The revised rates are exclusive of Electricity Duty and

Municipal tax.

Meanwhile, the Haryana Electricity Regulatory

Commission (HERC) has allowed creation of Bulk

Domestic Category at an effective tariff rate of Rs. 3.50

per unit on 11 KV pressure of supply in addition to the

present bulk supply tariff which shall now be applicable on

bulk non-domestic category of consumers and called Non-

domestic supply tariff.

To become eligible for bulk domestic category of tariff,

a colony/group housing society should have minimum 70

KW load and should have got its plan sanctioned from the

Nigam. At least 85 per cent of the connected load should

be of residential and domestic use and rest 15 per cent

can be used for common facilities. No industrial activity

shall be permitted. A single point connection shall be

provided at the HT (11 KV) level (or higher) and further

distribution shall be owned and managed by the

colony/GHS.The colony should have single entry point for

ingress and egress.The tariff rates are exclusive of fuel

surcharge adjustment,electricity duty and municipal tax.

This change is also effective from the Haryana Day i.e.

Novemmber1, 2006 and shall be applicable to the

existing domestic bulk supply connection which were

released under bulk domestic category.

Residents of such colonies/GHSs have the right to

demand individual connections.However, balancing rights

with duties, such consumer is duty bound to provide direct

and unhindered access to the employee of the Nigam to

the consumer meter for inspection, recording energy data

or otherwise or for carrying out any testing/repair, etc. in

the absence of this, it shall be mandatory for such group of

consumers to obtain bulk supply connection.

TARIFF FOR HORTICULTURE, FISHERIES AND BLOCK DOMESTIC CATEGORY REDUCED

DEMAND NOTICES TO AGRICULTURE

APPLICANTS UP-TO-DATEKeeping in view the less pendency of applications for

release of tube well connections, the Dakshin Haryana Bijli Vitran

Nigam has decided to issue demand notices to all farmer applicants

up to date.

To accelerate the pace of releasing tube well connections,

the field officers have been directed to get the work executed on

turn key basis for which powers have already been delegated to

them.

Henceforth, not more than 15 tube well applications for

execution of work on turn key basis, shall be kept pending under

any sub- division at any time, in respect of those applicants who

have deposited complete charges.

The Dakshin Haryana Bijli Vitran Nigam (DHBVN) and

the Uttar Haryana BijliVitran Nigam (UHBVN) have decided

to give one more chance to defaulter consumers for joining the

electricity bill arrear waiver scheme up to December 31,2006

The defaulter consumers, who could not avail the

electricity bill arrear waiver scheme, can join the scheme by

making payment of their current bills issued from June, 2005.

No surcharge would be levied on the bills.But they will have to

pay Rs.180 as a late entry fee.The waiver scheme is meant for

domestic and agricultural consumers in villages.

The facility of reconnection of permanently disconnected

connections would also be available up to December 31 under

the waiver scheme. Under the scheme, permanently

disconnected domestic and agricultural consumers of rural

area, who were defaulters as on June 16, 2005, can apply for

reconnection by depositing advance consumption deposit

(ACD), meter cost and reconnection fees. They will not be

charged minimum monthly charges for the period of

disconnection prior to June 16.

In case of tubewell connection,a fee of only Rs.1000/- for

disconnected consumer for less than six months period and

only Rs.2000/- where the period of disconnection is more than

6 months will be charged. Where the High Tension/Low

Tension (HT/LT) lines are required to be erected, the

reconnection shall be allowed by charging only 50 per cent of

the cost of erection of the lines. Rest of the 50 per cent cost

would be borne by the distribution corporations.The cost of

augmentation of transformer or installation of new

transformer would be borne by the Nigams.

Such disconnected consumers are allowed to get benefit

of waiver of arrears of electricity bills standing against them in

case they come forward for reconnection of their disconnected

connections.

Arrear Waiver Scheme extended

1212

Division wise A.T.&C. losses at a glance and target to achieve

27.48

23.62

22.27

1. Faridabad 22.82 20.00 16.41

2. Old Faridabad 32.32 20.00 24.44

3. Ballabgarh 26.72 20.00 16.24

5. Palwal 53.41 35.00 51.44

1. City Gurgoan 25.42 20.00 26.92

2. S/U Gurgoan 19.08 20.00 13.70

3. Manesar / OCC 25.88 15.00 15.36

4. Sohna 54.74 35.00 32.45

5. Nuh - 35.00 81.60

1. Narnaul 42.66 35.00 60.09

2. Mahendergarh 66.81 35.00 78.37

3. Rewari 56.64 30.00 59.87

4. Dharuhera 24.63 25.00 21.08

1. City Bhiwani 63.88 30.00 60.28

2. S/U Bhiwani 71.32 35.00 74.43

3. Charkhi Dadri 73.28 35.00 72.91

1. Hisar-1 19.14 15.00 18.04

2. Hisar-II 51.50 30.00 49.86

3. Hansi 71.73 35.00 77.36

4. Tohana 47.65 35.00 46.80

5. Fatehabad 40.41 35.00 37.56

1. City Sirsa 31.17 25.00 31.72

2. S/U Sirsa 27.58 25.00 31.11

3. Dabwali 31.01 25.00 40.50

Delhi Zone 30.85 25.00

31.27 25.00

25.21 22.00

48.35 35.00 55.84

Hisar Zone 49.97 35.00 50.80

67.18 35.00 66.97

43.78 35.00 45.04

29.35 25.00 32.96

%Age ATC Month-wise %age ATC

Sr. Name of losses during Targeted %age losses

No. Division FY 2005-2006 ATC losses during

2006-07 September 2006

FAR

IDA

BA

DFA

RID

AB

AD

GU

RG

AO

NG

UR

GA

ON

NA

RN

AU

LN

AR

NA

UL

BH

IWA

NI

BH

IWA

NI

HIS

AR

HIS

AR

SIR

SASI

RSA

DHBVN 30.00 28.00 38.45

13

Sr.

No.Nature of Service Standard (indicating

Maximum time limit for

rendering service)

Amount of

Compensation

payable to

affected

consumer

Manner

of

pament

Automatic

Automatic

Rs. 100 for eachday of delaysubject to amaximum of Rs.3000/-

Rs. 200 in eachcase of default.

VoltagevariationsLT= +/= 6 %

HV= +6 %&

9%EHV=+10%&-12.5%

Where noexpansion ofnetwork isinvolved

whereupgradation ofLT distributionsystem isrequired

Whereupgradation ofHigh Tension/EHTdistributionsystem isrequired

Opening ofneutral andneutral voltageexceeding 2%of supplyvoltage.

Rs. 100 in eachcase of default

Rs. 100 per day orpart thereof ineach case ofdefault to eachaffected consumersubject to amaximum of Rs.3000/-

Rs. 100 in eachcase of default

Inspect andcheckcorrectness

Replaceslow/fastmeters

Replacecreeping orstuck meters

Replace burntmeters if causenot attributableto consumer

Metercomplaints

Within 4 hrs.in cities &towns & 8hrs. in ruralarea

Within 60days

Within 180days

Within 4 hour

Within 2 hrs.of receipt ofcomplaint,complaintantshall beinformedabout thelikely time tobe taken forredressal ofcomplaint

Within 7 days of receipt ofmeter testing fee

Within 7 days of its being soestablished on checking.

Within 7 days of it being soestablished on checking.

Within 7 days of receipt ofcomplaint

7

8

DHBVN's STANDARDS OF PERFORMANCEDHBVN's STANDARDS OF PERFORMANCE

The Dakshin Haryana Bijli Vitran Nigam (DHBVN)

has introducedVoluntary Disclosure Scheme (V.D.S.) for

declaration of unauthorized extension of load. The

scheme would remain operational up to December 15,

2006.

The VDS is meant for the consumers of the

categories of domestic, non-domestic and agriculture in

rural as well as urban areas and will prove to be golden

opportunity for getting regularized the irregularities

committed by them,without paying any penalty.

Owing to scanty rains during last few years and

increased area under the crop of paddy, the

underground water table has gone considerably down

compelling the farmers to augment the capacity of

electric motors at their tubewells. A large number of

farmers adopt way to extend the load without any

intimation to the offices of DHBVN. Such unauthorized

extension of load is liable for penalty at the rate of

Rs.1500/- per BHP in case of flat rate tubewell and at

the rate of Rs.1000/- per BHP in case of metered

tubewells. While under V.D.S. no penalty would be

charged for regularizing the unauthorized extension of

load. The farmers are to deposit the Advance

Consumption Deposit (A.C.D.) only.

Farmers may declare their unauthorized extension

of load on the application and agreement form (A & A

Form) alongwith revised Test Report and Advance

Consumption Deposit in respective office of Sub

Divisional Officer of the Nigam.They are not required to

submit any fresh terms & conditions and affidavit.

The extension of load would be regularized with the

existing capacity of the power supply system.However, if

the existing system was not able to take up the load then

the Nigam would augment the capacity of the existing

system,including transformer,at its own cost.

The domestic and non-domestic consumers, for

extending the load up to 20 kilowatt under V.D.S.

scheme, need not to submit any test report.They may

declare their unauthorized extension of load on A & A

form by depositing Advance Consumption Deposit

(ACD). No penalty would be imposed on them for

regularizing the declared load.

DHBVN launches VDS for unauthorized extension of load

14

An electricity supply company (ESCOM) is a service

provider to its customers over a defined area which could

include an entire state.In order to enhance its performance,

it has to prepare or develop a business plan spanning next

4-5 years.For this purpose, it is necessary for a company to

understand the business environment in its territory,set out

its vision/goals in accordance with the business

expectations of its stake holders.

The business environment includes the factors

concerning internal activities/affairs of the company such

as system input, ATC losses, cost of power purchased,

growth rate of sale of power , revenue assessment and

collection efficiency etc., level of receivables vis-à-vis

payables,projections regarding expenditure and position of

cross subsidies. For achievement of desired performance

levels, the performance indicators with regard to above

activities have to be identified at sub divisional level and

targets fixed.

Other factors that draft the business plan of an

electricity supply utility are the factors beyond its control

and internal administration like policies of state/union govt.

on regulation of supply to agriculture sector/rural area

coupled with capital investment for infrastructure

i m p r o v e m e n t s u c h a s e l e c t r i f i c a t i o n o f

villages/hamlets/basis and release of connection for

tubewells, AP tariff regularization of unauthorised/kundi

connections and writing off of electricity dues of farmers.

Outside factors also include the compliance to the

directions issued by the SERC (State Electricity Regulatory

Commission) on various issues like improvement in quality

of service, damage rate to distribution transformers,

allocation of funds for improvement of transmission &

distribution system,etc. The compliance to various codes &

standards, provisions of Electricity Act- 2003 and other

policy changes also carry an impact on the business

activity of an ESCOM.

The objectives/goals of the ESCOM should be to set

and achieve the best standards in customer service, best

utilization of material & human resources and to formulate

& implement the practices in construction & maintenance

of distribution network that may be best as compared to its

contemporaries.

These objectives can be achieved through sincere &

prompt efforts to attend/resolve the consumer

grievances/complaints to their satisfaction; continued

improvement in the standards of operation & maintenance

of the distribution infrastructure and in new project

planning & implementation, human resources

development suited to the present day requirements of

team spirit, accountability, excellence in experience &

knowledge, etc; formulation/implementation of customer

friendly but commercially/ financially viable to the interests

of the company.

AN ESCOM BUSINESS PLAN Er. Balbir Singh

15

The Government of Haryana has earmarked a sum of

Rs. 18,178 crore to strengthen power generation,

transmission and distribution system in the state during the

11 five year Plan period.

It was stated by Mr. Bhupinder Singh Hooda, Chief

Minister, Haryana on November 23 last after laying

foundation stone of Rs. 5 Crore ‘Rajiv Gandhi Vidyut

Bhawan’to be constructed by the Uttar Haryana BijliVitran

Nigam at Rohtak. He said that the government has given

highest priority to the power sector with an aim of

supplying 22 to 24 hour power to the consumers after the

next three years.

The government is all set to add 4000 to 5000 MW

installed power generation capacity during next 36months.

A team of the government of India officers, NTPC officers

and the Haryana Power Generation Corporation officers

visited the site at Jhajjar for the 1500MW thermal plant.

The state would get 750MW from this project.

The ‘Rajiv GandhiVidyut Bhawan’will be constructed in

the heart of the town with in 18 months.The building will

have all modern facilities and energy conservation devices.

The offices of Chief Engineer, Superintending Engineer,

Executive Engineer Sub-Urban Divn, S.D.O Op, S.D.O

Const. & S.D.O Civil Works would be shifted in the new

building.

The electricity bill generation of domestic, non-

domestic & industrial (LT/HT) consumers will be started

here.The cash collection centers shall be opened for the

convenience of electricity consumers. The consumers’

grievances will be redressed from S.D.O level to Chief

Engineer (Op) level here.

Mr.Deepender Hooda,MP,Mr.Shadi Lal Batra,MLA,Lt.

General (Retd.) O.S.Lohchab, Chairman, Haryana Power

Utilities,Mr.A.K. Singh,MD,U.H.B.V.N.& senior officers of

district administration were present on the occasion.

th

Government earmarks Rs. 18178 crores for power sector

Chief Minister, Sh. Bhupinder Singh Hoodalays foundation stone of Rajiv GandhiVidyut

Bhawan at Rohtak

To avoid pendency of industrial connections, the

DHBVN has decided that no extension in the validity

period beyond three months for submission of test

report will be allowed to any industrial consumer. In

case of applicants to whom extension has already

been given beyond three months, a registered notice

would be served intimating that their extension period is

reduced up to one months from the date of issue of the

notice. Earlier, the period of validity of the demand notice

was being allowed up to six months, including normal

validity period.

NO EXTENSION INVALIDITY PERIOD OF DEMAND NOTICE

Capacity of 33 KV substation augmentedThe Dakshin Haryana Bijli Vitran Nigam (DHBVN) has

augmented the capacity of its 33 kV sub station, Dublana in district

Mahendragarh at a cost of Rs.35 lakh.

The capacity of the sub -station has been augmented by setting

up an additional transformer of 5 MVA capacity. Earlier, there was

only one transformer of 5 MVA capacity at the sub -station.With the

augmentation of capacity, 3100 electricity consumers of ten villages

surrounding Dublana will get benefit of improved voltage and

uninterrupted power supply.The villages are fed power through 11 kV

feeders Sarai, Khaspur, Sihma and Khatripur emanating from 33kv

sub station Dublana.

16

Employment of an employee on contract basis isautomatically terminated on completion of the contract periodand he is not eligible for any other benefit, as a regularemployee.

It is held by the Supreme Court on November 15 last in thecase of Karnataka Handloom Development Corporation v/sShri Mahadeva Rawal.

The Apex Court held that termination of contractemployee would not become an industrial dispute under theprovision of Industrial DisputeAct (IDA).The court said“when aperson enters a temporary employment and gets engagementas a contractual or casual worker and engagement is not basedon a proper selection, as recognized by relevant rules orprocedure, he is aware of the consequences of appointmentbeing temporary,casual or contractual in nature.

The employee on contract is not eligible to any otherbenefit as a regular employee and would be liable fortermination without any notice and with out payment of anycompensation. His appointment stands automaticallyterminated on completion of stipulated period.

However, the Apex Court pointed out, the employer, thus,only put an end to the contract, and it should not be termed asdismissal from service.

Court on contract employeeV.D. Kaushik

F.C. (Power), Mr.Ashok Lavasa, along with DHBVN Officers,taking a round of Consumer Care Centre, HISAR

In order to void prolonged litigation and to settle long

pending court cases, the Dakshin Haryana Bijli Vitran

Nigam (DHBVN) has offered to its consumers of domestic,

non-domestic, industrial and agriculture categories, an

attractive settlement scheme in Lok Adalats.The Nigam

has formulated the modalities to be adopted on behalf of

the Nigam while settling the disputed court cases in Lok

Adalats.

In the dispute on account of amount charged on

detection of theft of electricity, the consumer may be

reassessed for the period of six months as per average

consumption of same months of the preceding year or

average of last six months or last three months or

succeeding three months after installation of correct meter

alongwith concessional simple interest @ 12 per cent per

annum.In such cases,if FIR is registered but challan is yet to

be put up in the court, the Nigam would recommend

withdrawal of FIR.

In case disputes resulting out of M&P checking of

consumer meter,the cases may be settled in the LokAdalat

by charging for a maximum period of six month or from the

last date of checking which ever is less alongwith simple

interest @ 12 per cent on payable amount.

The cases of unauthorized extension of load of

domestic, non-domestic and high tension industrial

categories can be settled by charging the amount of

penalty alongwith simple interest @ 12 per cent per

annum.While such cases of low tension consumers and

agriculture consumers, dispute can be settled by charging

the amount of penalty already charged alongwith simple

interest @ 12 per cent per annum on the recoverable

amount.

In case, dispute has arisen on account of amount

charged as a result of audit,the chargeable amount may be

assessed for a period of six months, as per average

consumption of same months of preceding year or average

of last six month or last three months or succeeding three

month after installation of correct meter alongwith

concessional interest @ 12 pr cent per annum. The

amount to be settled should be maximum of any of the

three.The dispute on account of defective meters shall also

be settled as per disputes of audit cases.Any other cases

not covered by the classification, shall be dealt with

separately by the Superintending Engineer/Operation and

the decision shall be taken by the concerned Chief

Engineer(Operation) for settling the cases on the conveyed

parameters.

The sub divisional officer has been authorized to

represent the D.H.B.V.N . before the Lok Adalat. These

guide lines would not be applicable where the consumer

has deposited cent per cent of the assessed amount.

Madelities for settlement of disputes

in Lok adalats formulated

Basic First AidH

ealth

Health

17

Every year many accidents occur.With some care, they

can be prevented. In case an accident does happen you can

be on if you know first aid. Read each of the following

carefully. You will be able to give vital first aid if needed.

Remember to seek help from an adult IMMEDIATELY.

Do not move the casualty unnecessarily. Keep him

warm. Make a diagnosis, decide the treatment and treat.

Remember ABC of First Aid. See if his airways are clear, that

he is breathing,and his blood circulation is patent.

If it is failing, give artificial repiration- MOUTH to

MOUTH or MOUTH to NOSE.

Arrest the bleeding and protect the wound.Apply direct

or indirect pressure. Cover with a dressing, apply a pad firm

bandage.Elevate.Keep at rest.

IMMOBILISE it with a well padded stiff support

reaching the joints on either side.Apply bandages on either

side of site and at the joints on either side support.

A burn is caused by dry heat and a scald by moist heat

like stream, very hot water or oil. IMMEDIATELOY cool the

with cold water- for 15 mins. till pain subsides. DO NOT

break blisters, or apply anything on the burns. Cover with a

sterile or clean cloth,pad and bandage.Give fluids.

Sit him up facing the breeze and the head slightly

forward.Ask him to breath through the mouth and NOT to

bled the nose.Apply a cold compress over the nose.The soft

part of the nose may be pinched close with the fingers for

mins.Cold application on the back of the neck and forehead

may help.

Do not press the bag (of the sting). Use foreceps and

remove the sting.Apply cold or weak ammonia.

Wash with soap and plenty of water. Loose bandage

may be applied.Get quick medical aid.

Keep patient calm.Wash with plenty of water and soap.

DO NOT RUB hard.First apply a constrictive bandage on the

heart side of the bite. (Not to be applied continuously for

more than 20 mins.) Do not incise or attempt to suck the

wound.Get aid quickly.Try to identify the snake.

Lay him down and loosen the clothing around chest and

waist.Turn head to one side.The legs may be raised a little

DO NOT attempt ti give any solids or liquids. On recovery a

small quantity of a drink may be given and allowed to sine up

and move after rest.

If you are in doubt about the treatment DO NOT DO

anything.You may do more harm.

These are only hints. to be a good FIRST AIDER you can

do the first aid course conducted regularly by the St. John

Ambulance Association in all the States. Contact your State

Centre for details. Also join the Ambulance Brigade in your

State.

1. RESPIRATION:

2. BLEEDING:

3. FRACTURES:

4. BURNS AND SCALDS:

5. NOSE BLEEDING:

6. BEE STING:

7. ANIMAL BITES:

8. SNAKE BITES:

9. FAINTING:

10. GENERAL:

Foggy morning and wind chill

during winter season may be a good

excuse to say put in bed, but experts

say avoiding the walks may not be

good idea.

The people with supiratory or lung

problems, like asthma, chronic

pulmonary distructions or respiratory

infections or those with joint problmes

like arthritis need to exercise more in

winter.Walking increases joint modility

and deep breathing during exercises

clears the lungs.

But take care that:-

•Well-knit layer of clothing is worn,

multi-layers better.

• Baselayer should keep your

skindry. Cotton should not be used.

Underwear pieces like thermals in

harsh conditions.

• Insulating layer of clothes with

keep you warm and can be shed once

you warm up.A wind proof and water

resistnat jacket can be worn loosely.

• Pants of cotton and demim

should be avoided. Running pants or

lights made of synthetics.

• Accessories like hat, earband,

gloves,etc can be used.

• If the place of walking is met,

purchase a pairof water proof shoes.

After exercising, a long warm bath

will take away chill and relaymuseels.

A hot cup of tea will do you good.

Step out to beat cold

Awareness of the "cholesterol problem" is so high now that

most educated people know their cholesterol level better than their

salary level.However,there is much confusion about the significance

and implications of the various types of cholesterol and their levels

in the blood.

There are two types of cholesterol deposits in the body tissues-

one in the inner lining of arteries and over tendons and muscles is

very difficult to mobilise or destroy;whereas cholesterol deposited in

other organs such as liver,spleen is easily mobilised or metabolised.

Why do we call particular lipoprotein good or bad? Various

epidemiological studies have documented that those who have a

high amount of LDL with high proportion of

cholesterol get more atherosclerosis and

coronary artery disease (CAD),whereas those

with high amounts of HDL with high

apoproteinA and low cholesterol are protected

against CAD.

Though every tissue in the body can

produce cholesterol, only the liver can

metabolise or destroy it by converting it to bile

and excreting it to the intestines and into the

stools. It is hypothesised that the HDL particle

is the transport mechanism (the scavenger

lipoprotein) carrying cholesterol from everywhere incuding the

arterial walls to the liver to get it destroyed.

Dr. Norman Miller first proved this in a study from Tromso,

Norway,in 1975.Thus HDL came to be known as the good (friendly)

cholesterol.This has been corroborated in numerous studies.

The LDL is considered the ugly particle with harmful effects

leading to atherosclerosis, and coronary artery disease by oxidation

and entry into foam cells. These cells are the beginning of the

process of atherosclerosis.

Another particle called the lipoprotein (a) [Lp(a) is similar to

LDL in its composition of cholesterol and leads to accelerated

atherosclerosis. The apoprotein B in LDL is also considered

atherogenic when present in high levels.

The VLDL particle, present in high amounts in diabetics,

alcoholics, and obese people, has high triglyceride, which might not

be so harmful by itself unless associated with low HDL.This adverse

combination happens mostly in diabetics and obese people both of

which lead to increased incidence of CAD.

Good, bad and the ugly are descriptive layman's terms.Thus

the good is the HDL, the bad is the VLDL and the ugly is the LDL

particle. Some abnormalities of these lipoprotein metabolisms can

be genetic. Some people with such abnormalities may have

xanthelasma (a line of yellowish cholesterol deposits in the upper

eyelids) or xanthomas (small nodular painless swellings especially

on the elbows and knees and various other joints). People with this

subgroup of diseases also have higher incidence of atherosclerosis

and CAD.

These lipoproteins can be altered favourably by lifestyle

modifications (such as reducing saturated fat intake in the diet,

regular physical exercise,quitting smoking,alcohol),drugs and some

herbal medications like garlic and green tea.

Daily exercise for half on hour and quitting smoking will usually

increase the good HDL by 15-20 per cent within a few months.

Likewise reducing saturated fats (the kind that solidify in room

temperature) in the diet and increasing polyunsaturated fats, omega three

fatty acids can improve blood cholesterol pattern.

Reducing body weight and decreasing the intake of alcohol will also

result in increased HDL. Some claim that alcohol intake increase HDL,

which is not fully correct.HDL has various sub frations, not all of which are

good.Alcohol increases mostly HDL3,which is not beneficial as DHL2 over

which alcohol has no effect.

If,after 2-3 months of disciplined lifestyle modification,the blood levels

of cholesterol, triglyceride and HDL are still abnormal, the physician may

add drugs and or herbal medicines to achieve normal levels.

There are many types of drugs butthe most popular ones are the

fibrates, the statins and nicotinic acid.The effect of statins has been found

very good and side effects are very low.

Nicotinic acid and fibrates,in addition to

controlling abnormal lipoproteins, increase the HDL

significantly.However reducing LDL is more significant

with the statins.

There are many other beneficial effects also.They

help stabilise the vulnerable plaque inside the inner

layer of artery called intima, which is mostly

responsible for heart attacks). Statins are also

beneficial in acute heart attack.

Broadly, total cholesterol should be within the

range of 150-200 mg/dL.The LDL cholesterol should be below 90-100

mg/dL and even lower in patients with a history of coronary artery disease

or high risk factors like diabetes, strong family history of heart disease etc.

HDL,which is normally higher among women,should be 50mg/dL or higher

in women and 40 mg/dL or higher among men to be considered normal.

Normal people should have their cholesterol levels checked annually.

In patients, the levels should be checked and drug doses adjusted every 3-6

months.

Any deviation from this range is labelled dyslipidemia and has to be

treated aggressively especially in people with strong family history and

various risk factors like hypertension,diabetes and obesity.

Thus the management of so-called "cholesterol" and its abnormalities

requires a thorough understanding and rational, scientific and evidence

based medicine rather than empirical management. Therefore, patients

and physicians should be aware of the complexity of the "cholesterol

problem".The lipid profile should be measured instead of measuring just

the total cholesterol and triglycerides levels.

Good or bad?

Broad limits

The Good, bad and uglyHealthHealthDr. K.P. Misra

Courtesy:The Hindu

18

Ideal

Total cholestrol 150-200

mg/dl

More than 40 mg/dl

F More than 50 mg/dl

Below 90-100 mg/dl

Triglyceride: less than 150 mg/dl

Cholestrol/HDLRatio:

5:1 or less 4.5:1 or less

M:

:

H.D.L

L.D.L.

M: F:

Quote of the Month"The lives of great men all remind us

That we can make our lives subline

And departing leave behind us

Footprints on the sands of time"

– Longman

Garrison finish

Come-from-behind victory

Word of the Month

DHBVN FamilyDHBVN Family

19

OFFICER

CANDIDATE:

OFFICER:

CANDIDATE:

OFFICER:

CANDIDATE:

OFFICER:

CANDIDATE:

OFFICER:

CANDIDATE:

OFFICER:

CANDIDATE:

O F F I C E R :

CANDIDATE:

OFFICER:

CANDIDATE:

OFFICER:

CANDIDATE:

OFFICER:

CANDIDATE:

OFFICER:

CANDIDATE:

OFFICER:

CANDIDATE:

OFFICER:

CANDIDATE:

OFFICER:

CANDIDATE:

CANDIDATE:

OFFICER:

WHAT IS YOUR NAME?

M.P. SIR

TELL ME PROPERLY

MOHAN PAL SIR

YOUR FATHER'S NAME?

M.P. SIR

WHAT DOES THAT MEAN?

MANMOHAN PAL SIR

YOUR NATIVE PLACE

M.P. SIR

IS IT MADHYA PRADESH?

NO, MUNNUR PAL SIR

W H A T I S Y O U R

QUALIFICATION?

M.P. SIR

(ANGRILY) WHAT IS IT?

MATRIC PASS

WHY DO YOU NEED A JOB?

M.P. SIR

AND WHAT DOES THAT MEAN?

MONEY PROBLEM SIR

DESCRIBE YOUR PERSONALITY

M.P. SIR

EXPLAIN YOURSELF CLEARLY

MAGNANIMOUS

PERSONALITY SIR

THIS DISCUSSION IS GOING

NOWHERE, YOU MAY GO NOW

M.P. SIR

WHAT IS IT NOW

MY PERFORMANCE…..?

OFFICER: MP!!!

WHAT IS THAT SIR…?

MENTALLY PUNCTURED

Joke of the monthJoke of the month

A man wanted to buy his

son a parrot as a birthday

present.

The next day he went to

the pet shop and saw three

identical parrots in a cage.

He asked the clerk,” how

much for the parrot on the

right?

The owner said it was $

250.

“$250”, the man said,”

well what does he do ?

“He knows how to use all

of the functions of Microsoft

Office 2000 , responds the

clerk.

“He can do all of your

spreadsheets and type all of your

letters.”

The man then asked what the

second parrot cost.

The clerk replied, $500, but he

not only knows Office 2000, but is

an expert computer programmer.

Finally, the man inquired about

the cost of the last parrot.

The clerk replied,”$1,000.”

Curious as to how a bird can

cost $1,000, the man asked what

this bird's specialty was.

The clerk replied,” Well to be

honest I haven't seen him do

anything.

But the other two call him”

Team Leader”!!

Three Parrots

'kf'k flaxyk us HkkbZ dks fdMuh nku nhThe DHBVN Officers working out inVidyut Nagar club.

fctyh fuxeksa dh rhljh okf"kZd [ksydwnizfr;ksfxrk dk f[krkc nf{k.k gfj;k.kk fctyh forj.kfuxe us thrkA mÙkj gfj;k.kk fctyh forj.k fuxe usizfr;ksfxrk dk nwljk LFkku gkfly fd;k rFkk gfj;k.kkikoj tujs'ku dkiksZjs'ku vkSj gfj;k.kk fo|qr izlkj.kfuxe rhljs o pkSFks LFkku ij jgsA

SPORTSSPORTS

20

& lR;oku

21

SPORTSSPORTS

22

SPORTSSPORTS

23

SPORTSSPORTS

v Improve power factor by installing capacitors to reduce KVA demand charges and also line losseswithin the plant.

v Install power factor correction capacitors near load.v Reduce maximum demand by staggering the load. Meter electricity to all main areas of use and keep

proper records of consumption and monitor them regularly.v While buying motor, give more importance to lifecycle costing, rather than first costs. Purchase only

energy efficient motors.v Match the motor rating with the driven load properly.v Even though theoretically, rewound motors should have the same efficiency, practically an efficiency

loss of up to 5 per cent has been observed. It is suggested that rewound motors, if at all to be used,should be used only on low duty cycle applications.

v Where the load on the motor is always less than 40 per cent and there is no substitute motoravailable, a change over from delta to star connection may be considered.

v Use variable frequency drives, slip power recovery systems, fluid coupling etc., in place of inlet guidevanes, dampers, discharge valves, etc.

v Operate transformers at optimal loading.v Install voltage stabilizers boosters where voltage fluctuations are high.v Wherever electric heating is applied, try to replace the same with steam heating or thermal heating.

v

v

vv

vvvv

The use of timer switches or photo-cells to switch off lights during unwanted hours should beconsidered.Replace existing tungsten filament lamps with compact fluorescent lamps and HPMV with HPSVlamps.Use electronic chokes and low loss magnetic ballasts for fluorescent tubes.Removal of light diffusers can reduce the number of lamps required by up to 20 per cent for the sameluminance. Lamps and luminaries should be cleaned regularly.Soundness of capacitors, chokes, starters, etc, should be checked periodically.Lower the height of light fixtures in high ceiling areas, wherever possible.Lighting should be reduced in non-productive areas.Translucent corrugated roof sheets should be used to allow day light inside the factory. Aluminiumbaffles may be used to avoid glare at different points.

ILLUMINATION

24

vcrc

DHBVN's Programme of renovation and modernisation of distribution system is in progress

TIPS FOR BETTER UTILIZATION OF ELECTRICITY