Meeting # 85

Welcome to the Minnesota SharePoint

User Group

http://www.sharepointmn.com

December 14th, 2011

Social Networking in the Enterprise

Scott Yokiel and Donald Donais

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Agenda

• Introductions• Social Media in Enterprise – Scott Yokiel• Break• SharePoint Social Media – Donald Donais• Q & A

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User Group Goal / Objectives

o Develop and support a local community focused on Microsoft SharePoint Technologies

• Educate user group members about SharePoint Technologies• Transfer knowledge within the community• Communicate best practices• Introduce new products / solutions

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Introductions – MNSPUG Sponsors

Avtex (www.avtex.com) • Technology consulting company• Practice area focused on SharePoint

Benchmark Learning (www.benchmarklearning.com)• Training on many technologies

Microsoft (www.microsoft.com)

Wrox Press (www.wrox.com) O’Reilly (www.oreilly.com)

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www.SharePointMN.com

• Website for user group• SharePoint resource documents• SharePoint resource links• RSS Feeds • Meeting Schedule• Past User Group Presentations

• info@sharepointmn.com www.sharepointmn.com

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Social Networking• Linked In group – The most interactive… includes job postings…

o http://www.linkedin.com/groups?gid=1878792

• Facebook groupo http://www.facebook.com/home.php?#/group.php?gid=27333305456

• Twitter tags - @MNSPUG and #MNSPUG

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Upcoming Schedule• Next Meeting

• January 11th 9:00 AM to 11:30 AM• Microsoft Technical Center - Edina• Topic: I didn’t know SharePoint Could do that! (New Format!!!)

Check www.SharePointMN.com for updates!

• Ongoing Schedule• 2nd Wednesday of every month• 9:00 to 11:30 am• Microsoft Technical Center - Edina

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Local and Online EventsSharePoint Saturday – April 14th , 2012http://www.sharepointsaturday.org/twincities/default.aspx Normandale College– Bloomington, MN

Microsoft Webcast Calendar of Eventshttp://www.microsoft.com/events/webcasts/calendar/monthview.aspx#filter

SharePoint ShopTalk (Online) – Every Thursday @ 11:30 AMhttp://sharepointshoptalk.blogspot.com/

SharePoint Legal Users Group – 3rd Thursday @ 12:00 to 1:00 p.m.Contact - michelle.gilbert@gpmlaw.com

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Surveys & Giveaways!

Twitter using the MNSPUG hash tag to

enter and receive one of the

giveaways today.

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Something New Around the Corner

• New MNSPUG Website• Meeting Format Changes• More Participation by Users

o We want to hear from you!o info@sharepointmn.com

• Much More!

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Presenters

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Quick Intro

Donald Donais• SharePoint Consultant• Drummer• @dondonais• talesfromitside.wordpress.com

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Quick Intro

Scott Yokiel• SharePoint Consultant• Dad• Skier

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Setting the stage• Not a technical session• Open discussion or it’ll be short• Experience with 30k+ user environment with

SP 2010 and Social• I will give honest options• Been doing this for clients for 10+ yrs

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Social Media in Enterprise• What is enterprise 2.0• History lesson • Why would I use it• Trends and Stats• http://www.socialnomics.net/2011/06/08/soc

ial-media-revolution-video-2011/

• Controls and Laws• What Ifs

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Enterprise 2.0• Connection people through the use of social-

media tools– Blogs– Wikis– Communities– Ideation– Activity Feeds– Twitter/RSS– Linked In

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History

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• World Wars / VETS• Loyal• No social safety nets• A-Bomb / Man to the Moon• Group greater than Individual• Hierarchy top down approach, military style

Silent Generation (25-45) – Loyal, HierarchyHistory Lesson

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• Woodstock• Down with the Man• Change the world• Human Rights• Me Generations• Competitive, Knowledge is power

Boomers (46-64) – Change, OptimisticHistory Lesson

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• Cable TV (24/7)• Personal Computer• Where’s my piece of the pie• Safety concerns• Independent• Skeptical

Gen X (65-76) – Skeptical, EducatedHistory Lesson

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• Connected• Laptop computers / Cell Phones• Not My fault• Lazy, live at home age increases• Social Acceptance• INTERNET!!!

Gen Y (77-89) (Millennials) – ME, Social ChangeHistory Lesson

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• aADD• Grown up on WWW• Technology is integrated with learning• Connected• Personal gratification

Gen Z (90-00) (Net Generation) – Tribal, Connected,History Lesson

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• Silent Generation - Most retired, Not Technical• Boomers – Land Grabbers• Gen X– Want to learn• Gen Y– Self learning, Connected• Gen Z– Tribal, Connected, Social

In my organization…History Lesson

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Why

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Finding my data

Data Knowledge Wisdom

As knowledge matures, finding it becomes more dif-ficult

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Next GenerationAccording to a new report by Accenture, a large number of Millennials (those born between 1977 and 1997), expect their companies to accommodate their IT preferences, including their preferred computers and applications. More than a third of Millennials also indicated that they were dissatisfied with the technologies their employers currently provide.

Among other things, Millennials would prefer to use instant messaging, text messaging, and RSS feeds to communicate with their clients and customers, though very few companies currently support these technologies. The report also highlights that a lot of employees are simply bypassing corporate IT departments if those don't offer them the services they need.

http://newsroom.accenture.com/article_display.cfm?article_id=4767

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Is Email Dead?

Dead Like the Land Line!!!

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Europe's largest IT firm to scrap internal e-mail

• Atos, the largest IT services firm in Europe, is going to do away with internal e-mail. Atos CEO Thierry Breton says that only 15 percent of the 200 e-mails his staff receive on average are valuable, and that staff are wasting between 5 and 20 hours a week handling e-mail. Instead of e-mail, he wants staff to use instant messaging and other chat-like communications media.

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10 Reasons to use SM in Workplace• Preventing overloaded email inboxes• Allowing more open communication filtered by relevance.

This leads to enhanced information discovery and, ultimately, knowledge.

• Allowing employees to answer previously answered questions–and search those answers.

• Allow employees to discuss ideas, post news, ask questions, and easily share links with one another.

• Organizations can tap into knowledgeable resources throughout the company. Increase your reach by tapping the collective networks of your employees. (Crowd Sourcing)

http://blog.socialware.com/2010/03/09/10-reasons-you-should-use-social-networks-for-business/

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Stats

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Legal

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FINRA Regulatory Notice 10-06• “with the release of Notice 10-06, FINRA

makes it very clear that all communication via the Internet, including the social networks, is the same as in-person or written communication. As a result, this electronic communication can be considered correspondence, a public appearance, an advertisement or sales literature.”

https://www.smarsh.com/prinsite/nr/default2.asp?siteid=12&webpageid=532

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According to FINRA• Publicly available web sites are considered advertisements• An email or instant message sent to 25 or more

prospective customers is considered sales literature• An email or instant message is considered correspondence

if it is sent to a single customer, an unlimited number of existing retail customers and/or less than 25 prospective retail customers (firm-wide) within a 30-day period

• Password-protected web sites are considered sales literature

• Chat room discussions (ex: Facebook discussions, LinkedIn Q&A) are considered public appearances

http://insights.socialware.com/insights-companion-guide-to-finra-and-sec-social-networking-compliance.html

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Legal• eDiscovery• Legal Holds• Draft a policy

– http://womma.org/files/womma-smpolicytemplate.pdf

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What ifs

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What If – Geo-Location• Employee Eddy lie about missing work last

Friday because of a head cold? Maybe Foursquare reports that he “checked in” at the local sports bar at 4 pm while his colleagues were heading to the departmental marketing meeting.

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What If –Background check• How does you company stand on background

checks via social media (example)

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What If – Pictures posted

• Some one posts a picture and tags you, but it’s not you!

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What If - Feeling invaded• Will employees feel big brother if they

discover how much you are monitoring their activity.

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What If – Acct hacked• Your account is hacked, do companies enforce

a password policy on SM?

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What If – Outlook Social Connector• Social connectors pull public info with out

your knowledge. (example)

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What If – Mining of Data, leads• Mining of data, discover where competition is

making appearances, sales calls.

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In Closing• Not an issue of if, but when• Define strategy• Draft a policy!!! Communicate to organization• Business Owner• Listen, Engage, Measure

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BREAK

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SharePoint Social Media• SharePoint Social Networking Overview• Social Networking Architecture• SharePoint Centric Features• My Site, My Profile, & My Content• Connecting and Add-Ons

*Will concentrate on SharePoint 2010

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SharePoint Social Networking Overview

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SharePoint 2007

• My Sites / My Profile/ My Content

• Colleagues Web Part• Colleague Tracker Web

Part• Membership Web Part• In Common Web Part• Presence Indicator• People Search

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SharePoint 2010• My Site/ My Profile/ My

Content• Tags and Notes• Ratings• Activity Feeds• Organization• Colleagues• Ask Me About• In Common With You• Memberships• Presence Indicator• People Search• Outlook Connector

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Social Networking Architecture

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Mechanics – User Profile Service

• User Profile Serviceo Critical Component

• Databaseso Profile Databaseo Synchronization Databaseo Social Tagging Database

• Tables o Social Comments – Note boardo Social Tags – Taggingo Social Ratings - Ratings

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Mechanics – User Profile Service continued

• User Profile Serviceso User Profile Serviceo User Profile Synchronization Service – synchronizes from data

sources

• User Profile Service Application

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Mechanics – User Profile Service continued

• Timer Jobso Social Data

Maintenance Jobo Social Rating

Synchronization Jobo My Site Suggestions

Email Jobo Activity Feed Jobo Activity Feed

Cleanup Job

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Mechanics – Managed Metadata Services

• Managed Metadata Service application

• Managed Metadata Serviceso Taxonomy - Storing

Corporate Tagso Folksonomy - Keywords

• Tagging Suggestions

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Mechanics – People Search• Key Components

o Searcho User Profile Synchronizationo Managed Metadata

• Standard or Enterprise Licenses

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SharePoint Centric Features

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Tags and Notes

• Found throughout SharePoint• Tags

o Displays All Tagso Makes Suggestions while

Typing (Managed Metadata)o Displays Suggested Tagso Recent Activities

• Noteso Add Comment to Page

• Both Results Surface within My Sites

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Ratings

• Similar to Product Ratings• 5 Star Rating

o Enabled within Document Libraryo Displayed on Enterprise Wiki Pageso .NET Control

• Two Different Fields (Doc Library)o Rating (0-5)o Number of Ratings

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People Search

• Available in SharePoint 2007 & 2010

• SharePoint 2010 Improveso Improved Relevance on

Names & Expertiseo Self Searcho Phonetic Name and

Nickname Matching

• Two Components within Results Pageo People Matcheso People Scope

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DEMO

Tags & Notes, Rating and People Search

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My Sites, My Profile, & My Content

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My Site• Architecture – One Page with

Targeted Content• My Newsfeed

o Activities by Colleagues Displayedo Colleagues can be Modified from

My Colleagueso Activities Modified from

Newsfeed Settings

• Activities Includeo Tagso Changes in Profile Informationo Birthdayso Colleagues being Addedo New Blog Post

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My Profile

• Public and Private Information Displayed (Permissions)• Mixture of Information

o Active Directoryo SharePointo Outside Data Sources

• Options Includeo Overview o Organization o Tags and Noteso Colleagueso Memberships

• Modify My Profile

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My Profile – Overview

• Web Parts Availableo Ask Me Abouto Recent Activitieso Note Boardo My Organization Charto In Common With You

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My Profile - Organization

• Silverlight Applicationo Displays Organizational Charto Updated Active Directory

Properties (Manager)

• HTML Versiono Tree View of Organization

Chart

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My Profile - Content

• Displays My Content & Other Sites Includingo Navigation to My Content

Sites, Lists and Librarieso SharePoint Documents –

Broken down into Contributing

o Recent Blog Posts

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My Profile – Tags and Notes

• Displays Tags and Notes Results

• Refinement by Type• Displayed with Monthly

Activity Feed• Tag Cloud• Bookmark Toolbar

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My Profile - Colleagues• Automatically Populated –

Active Directory Manager• Manually Add Colleagues

o Colleagues Tabo People Search Results

• Actions Includeo Add Colleagueso View Suggestionso Edit & Remove Colleagues

• Can Create Groups• Options to Add to My Team• Privacy Options

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My Profile - Memberships

• Automatically Populated – Active Directory

• Displays All Sites and Distribution Lists Associated

• Cannot Manage Content

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My Profile – Edit Profile

• Mixture Contento Active Directoryo SharePointo Alternative Content Source?

• Privacy Options• Basic Information

o Picture & Ask Me About

• Contact Information• Details

o Past Projects & Skills

• Newsfeed Settings

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My Content• Personal Site Collection• Libraries

o Personal Documents – Restrictedo Shared Documents – Not

Restrictedo Shared Pictures – No Restricted

• Blog Siteo Full Functioning Blog Siteo Can use Word or Live Writer to

Connecto Enable Content Approval with

Commentso Modify Permissions with

Comments

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DEMO

My Sites, My Profile, & My Content

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Connecting and Add-Ons

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Outlook 2010 Social Connector

• Only works with SharePoint 2010 My Sites• Variety of Other Connectors

o Facebooko LinkedIno Live Messengero Viadeoo Xing

• Displays Activities in People Pane• Filter Outlook Content

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Other Mentions

• Newsgatoro Social Sites for Microsoft

SharePoint 2007 & 2010o Includes Microblogging,

Activity Streams, Social Insight, Spheres

• SharePoint Social Networkingo Codeplex Solutiono Ribbon – Social Activitieso Facebook Like Buttono Twitter Trends

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DEMO

Outlook 2010 Connector & SharePoint Social Networking Ribbon

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Resources

• Jeff Cate Blog – SharePoint 2010 Social Networking Series - http://bit.ly/uFwIs0

• Newsgator – Social Sites for Microsoft SharePoint 2010 - http://bit.ly/skEwx9

• SharePoint Social Networking (Codeplex) - http://bit.ly/vLiLWq• Steve Chen Blog - User Profile Sync – SharePoint 2010 - http://

bit.ly/vjbl53• Astute SRM - http://bit.ly/szgDlb

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Q & A

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Last But Not Least

• Please Fill Out Evaluations• Drawings for Giveaways

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Thanks for coming!

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