medline psych nursing 2011 01 13- therapeuticcommunication

8/7/2019 Medline Psych Nursing 2011 01 13- TherapeuticCommunication

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Intelectual Property of Felix Alfredo Guiang 1/11/2011

Not for distribution without the knowledge of

the owner 1

Bridge to an Inner Mind


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the owner 2

fundamental element of the nurse-client

relationship, client teaching, case management,

staff development, and all the activities

performed by nurses

process of transmitting thoughts, feelings, facts,

and other information

People cannot not communicate

reciprocal in that both the sender and receiver

must be involved


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the owner 3

Sender

encoder

Generates a message.

stem from a persons need to relate

to others,

to create meanings,

to understand various situations

Sender

Messages are generated

external factors,

internal stimuli

Encoding

the use of language and other specific signs and

symbols for sending messages


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The Message

a stimulus produced by a sender and responded to

by a receiver.

may be

Verbal

Nonverbal

Written materials Arts

The Channel

The medium through which a message is transmitted.

major communication channels:

Visual

sight, observation, and perception

Auditory

spoken words and cues

Kinesthetic

experiencing sensations


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The Receiver

the person who intercepts the senders message.

influenced by

Complex physiological

Psychological

Cognitive processes

Feedback

The information the sender receives about the

receivers reaction to the message.

Provide the sender with information about the

receivers perception of a situation.


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Specific rather than general

Descriptive

Provided in a supportive, nonthreatening

manner Given in a timely manner

Usable and appropriate to client needs

Clear and unambiguous

Direct and honest


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Perception

Cultural Context

Space and Distance

Time


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Perception

persons sensing and understanding of the world

help a person determine the meaning of the words

and the content of the messages being

communicated.

the listener to confirm what she thinks she has heard,

because interpretation of the message depends

upon the hearers perception of the message.

Cultural Context

Because behavior is learned, nonverbal

communication varies from culture to culture.


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Space and Distance

Proxemics is the study of the distance between

people and objects.

Each person has an invisible buffer zone or personal

space.

Culturally defined, this boundary alerts a person as

to how close another can comfortably approach.

respects the clients personal space in several ways

Space and Distance


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Space and Distance

Space and Distance


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Time

chronemics - The study of the effects of time on the

communication process

The amount of time spent in communicating depends

on the clients needs.

Keeping clients waiting conveys a message that they

are unimportant.

Prompt and who allows time for the client to talk

communicates nonverbally, You are important to

me, and I value you as a person.

Perception

Cultural Context

Space and Distance

Time


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Verbal Messages

messages communicated through words and

language, either spoken or written

paraverbal (paralinguistic) cues:

tone and pitch of voice;

Speed

Inflection

Volume

Grunts

Other nonlanguage vocalizations

Nonverbal Messages

Unspoken messages often carry more weight

can be more reliable.

Cues to determine the meaning of changes inclient behavior

Facial Expression

Posture

Gesture

Touch

Physical Appearance and Artifacts


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Nonverbal Messages

Unspoken messages often carry more weight

can be more reliable.

Cues to determine the meaning of changes in

client behavior

Facial Expression

Posture

Gesture

Touch

Physical Appearance and Artifacts

Fundamentals of Nursing: Standards & Practice,

Second Edition

by Sue C. DeLaune, Patricia K. Ladner

Psychiatric Mental Health Nursing

by Sheila L. Videbeck, PhD, RN

medline psych nursing 2011 01 13- therapeuticcommunication

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