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Medical business planning in Europe Reimbursement, market-entry & location hotspots MassMedic seminar, Boston Johan Beukema Partner Healthcare September 16th, 2011 Buck Consultants International Kerkenbos 10-31 6546 BB Nijmegen, The Netherlands P: +31 24 3790222 M: +31 6 51100938 E: [email protected]

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Medical business planning in Europe Reimbursement, market-entry & location hotspots

MassMedic seminar, Boston

Johan Beukema

Partner Healthcare

September 16th, 2011

Buck Consultants International

Kerkenbos 10-31

6546 BB Nijmegen, The Netherlands

P: +31 24 3790222

M: +31 6 51100938

E: [email protected]

BCI Global, 2011 1

Contents

1 Introduction to BCI Global

2 Medical Technology market in Europe

3 Reimbursement Landscape in Europe

4 Market-entry strategies

5 Location hotspots

6 Q&A

BCI Global, 2011 2

1 Introduction to BCI Global

Areas of activity for

Corporate clients Route to market strategy

Regulatory assessments

Supply chain strategy development

Supply chain optimization

Inventory analysis and optimization

Transport & carrier optimization

Logistic outsourcing

Site selection

Public clients Transport, logistics and infrastructure projects

Regional economic development

Programs and strategies to attract foreign

enterprises

Profile Established in Nijmegen, the Netherlands in 1985

Employs 70 full-time professionals

Performed projects in more than 30 European countries

Global network covering EMEA, APAC, LATAM

Paris

Madrid

London

BrusselsFrankfurt

Milan

The Hague

Nijmegen, HQ

Paris

Madrid

London

BrusselsFrankfurt

Milan

The Hague

Nijmegen, HQ

Paris

Madrid

London

BrusselsFrankfurt

Milan

The Hague

Nijmegen, HQ

Paris

Madrid

London

BrusselsFrankfurt

Milan

The Hague

Nijmegen, HQ

Paris

Madrid

London

BrusselsFrankfurt

Milan

The Hague

Nijmegen, HQ

Paris

Madrid

London

BrusselsFrankfurt

Milan

The Hague

Nijmegen, HQ

Paris

Madrid

London

BrusselsFrankfurt

Milan

The Hague

Nijmegen, HQ

Paris

Madrid

London

BrusselsFrankfurt

Milan

The Hague

Nijmegen, HQ

In Europe:

In US: Chicago, IL

BCI Global, 2011 3

Some of our clients in Europe

Healthcare Logistics

Services Other industries

BCI Global, 2011 4

Typical questions we help our clients with

What opportunities does the European market offer?

Countries, market size, GDP developments, healthcare systems, etc.

What is the optimal route to market for us in Europe?

Entry strategies, indirect vs direct models, etc.

What impact do the regulatory aspects in Europe have on our

business model and development?

Reimbursement, country-specific regulations, import restrictions, etc.

What supply chain/distribution structure is optimal for bringing our

product to the market?

Own vs outsourced, stock locations, transport strategies, etc.

What partners are available in Europe to help us sell and distribute the

product?

BCI Global, 2011 5

2 Medical technology market in Europe

9

-0.2%

5.5%

4.1%

$2.8

548

18.6

28

20

40

6.6%

8.7%

8.7%

$9.5

3700

24.5

20

44

20

2.1%

4.7%

5.9%

$1.1

900

30.2

45

53Countries 1 48 17

Currencies 1 15 14

Territory (million km2) 9.6 10.3 2.2

Population (million) 299 708 150

GDP (trillion) $12.3 $13.1 $2.8

2009 economic growth1

2010 economic growth1

2011 economic growth1

-2.4%

3.1%

2.6%

-4.1%

1%

1.5%

2.4%

4.5%

4.8%

# Languages 1 24 119

-0.2%

5.5%

4.1%

$2.8

548

18.6

28

20

40

6.6%

8.7%

8.7%

$9.5

3700

24.5

20

44

20

2.1%

4.7%

5.9%

$1.1

900

30.2

45

53Countries 1 48 17

Currencies 1 15 14

Territory (million km2) 9.6 10.3 2.2

Population (million) 299 708 150

GDP (trillion) $12.3 $13.1 $2.8

2009 economic growth1

2010 economic growth1

2011 economic growth1

-2.4%

3.1%

2.6%

-4.1%

1%

1.5%

2.4%

4.5%

4.8%

# Languages 1 24 11

United States Europe Latin America Asia Pacific Africa Middle East

1 Based on IMF World Economic outlook April 2010

Europe is the world’s largest market

Factor Europe USA

# countries 48 1

Languages >24 1

Healthcare expenditure (%GDP) 8-12 15.3

% government spending in hc 76 46

# hospital beds per 10.000 inhab. 30-80 31

# healthcare systems 80+ 1

Source: WHO data

BCI Global, 2011 6

The PPP (purchasing power parity) equalizes the purchasing power

of different currencies in their home countries for a given basket of

goods. It takes into account the relative cost of living and the inflation

rates of different countries, rather than just a nominal gross domestic

product (GDP) comparison

Source: Eurostat, 2010

LU

BE

NL

DE

GB

IRL

FR

PT

ES

IT

SI

GR

BG

RO HU AT

SK

CZ

PL

SE

FI

EE

LV

LT DK

The European Union consists of 27 member states, varying in size and purchasing power

EU27 Country Population (mln) Gross Domestic

Product (bln €) PPP (€) DE Germany 82.3 2,423 28,600

GB United Kingdom 60.8 2,049 29,700

FR France 63.4 1,892 27,200 IT Italy 59.1 1,545 25,400 ES Spain 44.5 1,051 26,200 NL Netherlands 16.4 567 32,600 BE Belgium 10.6 335 29,400 SE Sweden 9.1 331 30,400 PL Poland 38.1 311 13,400 AT Austria 8.3 271 30,800 GR Greece 11.2 228 23,600 DK Denmark 5.4 227 29,900 IRL Ireland 4.3 191 37,400 FI Finland 5.3 180 28,800 PT Portugal 10.6 163 19,000 CZ Czech Republic 10.3 127 20,000 RO Romania 21.6 124 10,500 HU Hungary 10.1 101 15,600 SK Slovakia 5.4 55 16,700 LU Luxembourg 0.5 36 66,300 SI Slovenia 2.0 34 22,200 BG Bulgaria 7.7 29 9,300 LT Lithuania 3.4 28 14,800 LV Latvia 2.3 21 14,400 CY Cyprus 0.8 16 22,600 EE Estonia 1.3 15 16,900 MT Malta 0,4 5 19,300

BCI Global, 2011 7

Europe, a promising medtech market

43%

33%

22%

1%

1%

US

Europe

Rest of world

Japan

China

124,74

98,01

66,53

3,92

3,80

Estimated

Sales in 2010

(in bln $)

Source: Eucomed, 2008, Buck Consultants International 2009

Europe is the 2nd largest medtech market worldwide

United Kingdom:

20 bln

Spain: 5,5 bln

France: 10 bln

Italy: 7 bln

Germany: 20bln

Est. Medtech spend 2010 Top-5

countries (Euro bln)

Total medtech expenditure approximately 100 bln USD

6.5 % of total healthcare spending is in medical technology, compared to

5,5% in the United States

The industry grows on average with 5-6% per year

3.8 bln Euros per year invested in R&D by medtech companies in Europe

Approximately 435,000 people are employed in the European medtech

industry

80% of the industry consists of small and medium-sized companies

Germany is both the biggest exporter (€14 bln) and the biggest importer

(€9.2 bln)

In terms of exports, Germany is followed by France, the UK and Ireland

The biggest importers (after Germany) are France, Italy, the UK and

Spain

Germany, the UK, Ireland, Sweden, Denmark and Finland have trade

surpluses in medical technology. All other countries have trade deficits

Key facts and figures for Europe

BCI Global, 2011 8

Europe is not an easy place to do business

Various differences exist between European countries (even within the EU)

Economics

Market size

Buying power

Growth/

outlook

Innovation

Etc.

Finance

Corporate taxation

Currencies

Subsidies/

incentives

Etc.

Legislation

Labor laws

Intellectual property

Patents

Export/import

Etc.

Culture

Language

International

orientation

Business practices

Etc.

From international companies this requires:

Awareness and taking into account implications of national differences

Willingness to commit resources to obtain local market expertise

A differentiated European market strategy and a dedicated business plan

9 BCI Global, 2011

Key success factors for entry to the EU

medical devices market

Understanding the market, e.g.:

Market size

Market structure

Country differences & cultures

Language implications

Understanding the regulatory environment, e.g.:

Understanding of regulatory approval process

Understanding of country specific reimbursement situation

Setting a clear business strategy

Sales plan

Route to market & sales channels

Developing a flexible, but efficient operational structure

Distributors

Logistics service providers

Own organization

Etc.

10 BCI Global, 2011

3 European reimbursement landscape

Some statements from our clients:

“Reimbursement, and the way a company plans and organizes it, can

make or break a successful market-entry in Europe”

“The European Union is great for many things, but reimbursement

absolutely still requires a country-by-country assessment, process and

decision”

“Although official documents may show differently, arranging

reimbursement in some cases can really take years, so starting early in the

process is essential”

“Reimbursement systems in European countries are becoming easier,

faster and more standardized, but this development is very slow”

11 BCI Global, 2011

Past Present

Healthcare costs Containable Soaring

Following FDA/CE Reimbursement is

„given‟

Reimbursement only if

there‟s clinical +

economic value

Decision makers of

a market launch

Healthcare providers Healthcare providers +

payers

Reimbursement

strategy

Not important Required by investors,

inc. resources and

timelines

Planning of

reimbursement

Just prior to launch At an early stage

Source: www.mediclever.com

Things are changing, general shift of focus

on EU level…

12 BCI Global, 2011

Change is difficult and slow: a complex environment,

dozens of organizations & institutions….

EUCOMED : Trade association

representing the medical technology

industry

EDMA : European Diagnostic

Manufacturers Association

COCIR : European Coordination

Committee of the Radiological,

Electromedical and

Healthcare IT Industry

EUROM I : European Optical

Industry committee

EUROM VI : European Industrial

Federation committee on Medical

Technology

EHIMA : European Hearing

Instrument Manufacturers

Association

EUROMCONTACT : European

contact lens and lens care industry's

association

FIDE : The Federation of the

European Dental Industry

CPME : The Standing Committee of

European Doctors

EMS : European Union of Medical

Specialists

ESC : European Society of

Cardiology

EFORT : The European Federation

of National Association of

Orthopaedics and

Traumatology

ESR : European Society of Radiology

HOPE : The European Hospital and

Healthcare Federation EPF : The European Patient's Forum

BEUC : The European Consumers'

Organization

ESIP : The European Social

Insurance Platform

AIM : Association Internationale de la

Mutualité

PGEU : Pharmaceutical Group of the

European Union

EFCC : European Federation of

Clinical Chemistry and Laboratory

Medicine

CED : Council of European Dentists

EAHP: European Association of

Hospital Pharmacists

Source: Exploratory Process on the Future of the Medical Devices, Brussels

28 January 2010

13 BCI Global, 2011

Recent developments on European level

affecting the medical industry…

Shift to the new 2007/47/EC Directive in 2010

Significant impact on products under the „old‟ Directives 90/385 and 93/42

Developments towards a common European framework for e.g. tissue

reengineered products or drug/device combinations

Amendments to 2007/47/EC still in process with potential significant

further impact

Increasing focus on Health Technology Assessment Practices

Source: European Medical Devices Industry report, GlobalData 2011 / BCI interviews 2011

14 BCI Global, 2011

The new Medical Device Directive has

significant impact overall…

Stricter requirements for clinical performance data as input for the

approval process

Reduced similarity mechanisms for high risk devices

Reduced re-use of previous clinical trial data

Also applies for some already approved products

Expected delays in bringing newer technologies to the market

Potential impact on manufacturer margins

Potential impact on Average Selling Prices

Source: European Medical Devices Industry report, GlobalData 2011 / BCI interviews 2011 / European Commission documents

15 BCI Global, 2011

The new Medical Device Directive has significant

impact for the classification of products…

Software systems now need to be approved (CE-mark) before

marketing

Some class 1 / 2 devices are re-classified to the high risk class 3

And in addition more focus is put on post-marketing surveillance

Regular performance evaluation

Source: European Medical Devices Industry report, GlobalData 2011 / BCI interviews 2011 / European Commission documents

16 BCI Global, 2011

Invasive?

Term?

Not

invasive

Short Term

Invasive

Long Term

Invasive

Class I Low Risk

Class IIa Moderate

Risk

Class IIb High Risk Risk?

Critical Risk Class III

Medical device classification tree

General classification of medical devices according to the Medical Devices Directive:

17 BCI Global, 2011

General process for organizing reimbursement

CE mark Coverage Reimbursement

45 – 90 days

Highly unpredictable –months to 5 years for new

technology depending on impact and country

At one of +/- 50 Notified

Bodies (comparable to

FDA/CDRH)

Valid for whole of EU

Country-specific process, with country-specific organizational

structure and requirements and guidelines

A positive evaluation in one country has limited influence in other

countries

High degree of flexibility in reimbursement system and therefore

room for industry lobbying

Benefit packages and reimbursement amounts differ between

member states

A B C

18 BCI Global, 2011

CE-mark process: notified bodies on national level

CE-mark

The CE marking certifies that a product has met EU consumer safety, health or environmental

requirements.

CE stands for Conformité Européenne, "European conformity" in French.

Required to be allowed to bring a product to the European market

Medical manufacturers need to establish an EC authorized representative for their product line(s).

The name of the representative must be mentioned on the products.

There are many service providers in the European market offering CE-marking services to US

companies, also specialized in the medical devices industry, such as Emergo Group, Obelis and

Qserve

Notified Bodies involved: nationally accredited bodies that examine the conformity evaluation of the

production process completed on behalf of the manufacturers, such as Kema (NL), TÜV (GE),

BSI(UK)

Differences between Europe and US regulatory approval process

Notified bodies (NBs) issue CE mark required for access to EU market. NBs are comparable to

FDA/CDRH, but are (semi-)commercial organizations. More than 50 are active within Europe

Criteria for approval is easier for EU market. Company has to demonstrate that the device is safe and

that it performs in a manner consistent with the manufacturer‟s intention

In general, European new product introduction can be 1-3 years faster in European than in the US

19 BCI Global, 2011

Reimbursement decision…

… depends on product characteristics

Location of usage

In-patient care, refers to care to hospitalized patients

Out-patient care, also called “ambulatory care”, refers to care to non-

hospitalized patients

Category

Medical aids

Implants and other artificial body parts

Technical equipment for professional

Therapy/treatment

Therapy covered by existing therapy reimbursement decision

New therapy more expansive or innovative (no comparable therapy exists)

20 BCI Global, 2011

Country comparisons

Coverage and reimbursement decision timelines vary per

country, product type, notified body, etc.:

Germany : month to several years

France : 1 to 3 years

Italy : months to 2 years

UK : weeks to 2 years

Spain : months to 2 years

Netherlands : 1 to 3 years

Belgium : 1 to 2 years

Sweden : weeks to 2 years

Note that formally stated periods do not always include the time needed

for political decisions.

Source: Ausmedtech seminar package, BCI 2011 company interviews

21 BCI Global, 2011

Increased focus on HTA practices in Europe,

but still different approaches per country…

Overall there is an increasing focus on HTA practices

HTA exists in Europe already 30+ years and can now be observed in almost all countries

The importance is increasing due to the growing focus on evidence-based approval of devices in the market

The set-up per country differs highly

Actions are ongoing to exchange technology assessment information between organizations and countries

Source: European Medical Devices Industry report, GlobalData 2011 / BCI interviews 2011

22 BCI Global, 2011

The general HTA structure in Europe, a mix

of science, economics and politics…

Source: Synergus 2010

Topic selection Decision makers Appraisal/Review

Ministry, autonomous

bodies, providers,

payers, etc.

e.g. IQWiG, HAS, NICE,

DACHETE or by

independent reviewers-

research groups,

Universities, etc.

Supervision

Government

Parliament

Politicians

Policy

recommendation

bodies

Final decision

Manufacturer‟s

submission

With some exceptions,

assessment and

appraisal are

conducted following a

manufacturer‟s

application

European Observatory for

Health Policy

23 BCI Global, 2011

Country-specific actors and characteristics HTA-

reimbursement environment – some highlights…

Country

Main

reimbursement

institution

Main HTA

agencies Specifications

UK NHS NICE NICE evaluates based on technology , clinical efficiency

and appropriateness for specific care settings

NHS then allocates reimbursement coverage in different

care settings

Most hospitals are coveraged according to the Payment

by Results Systems and Healthcare Related Groups

2009 study (YHEC) showed that technology adaption in

the UK is slower than the rest of Europe

DE Federal G-BA Bfarm,

DAHTA

In patient care reimbursed based in DRGs

Outpatient care reimbursed based in evidence-based

criteria, six product groups and referent pricing

Specific product groups are reimbursed based in

competitive bidding

Since 2010 the IQWIG institute is focussing on a

structured cost/benefit analyses, rather than need and

efficiency

24 BCI Global, 2011

Country

Main

reimbursement

institution

Main HTA

agencies Specifications

F UNCAM HAS,

AFSSAPS

Strong focus on showing cost effectiveness

Significant impact of lobbying/political influence in HTA

practices

Ongoing restructuring process of NTA agencies

I AGENAS +

regional authorities

AGENAS +

21 regional

agencies

Fragmented, regionalized structure

Complexity through combinations of national and regional

additional payments to hospitals

Long-term centralization is expected by some; which

would increase the attractiveness of the Italian market

ES AETS+

7 regional

authorities

AETS+

7 regional

agencies

Fragmented, regionalized structure

No formal national standard, so each regional agency

has its own regulatory framework

Coverage/adaptation of products differs per region, e.g.

based on economical disparities

NL CFH

ZonHw

and many other

organisations

CvZ, CFH,

Ministry of

Health

Whole system consists of interdependent mix of public

and private initiatives

The central government (Department of Health)

coordinates

Source: Ensuring Value for Money in Healthcare report, 2011

25 BCI Global, 2011

From global budgets to activity-based

costing: DRG-system…

The current DRG system varies highly among member states

The aim is to align the required treatment for the patient and the required efficiency of the budget allocation system

Current systems bring multiple issues, e.g. “up-coding” of patients to ensure higher reimbursement

All countries are working on clearer definitions and better alignment between care requirements and budget allocations

Source: European Medical Devices Industry report, GlobalData 2011 / BCI interviews 2011 / Synergus 2010

List of Services

• List of clinical

procedures connected

with diseases (DRG‟s)

• Definition • Procedures

• Inpatient/Outpatient

• Length of stay

• Complications

• Values of how the

hospitals are paid for

these activities

Hospitals will be paid for procedures

on the service list

The values for procedures are

based on historical cost-data

Each activity carried out by the

hospital will be at profit/loss

Shift to financial decision making

New procedures/products (more

expensive..)

New DRG

Adjust value of current DRG

26 BCI Global, 2011

DRG systems in different countries

Source: European Medical Devices Industry report, GlobalData 2011

27 BCI Global, 2011

Example development in The Netherlands

Current situation

DRG-based system

>30.000 DRGs formally

Complex and not transparent

No standardized registration of care

activities:

Endoscopic versus traditional knee surgery

3 echoscopes vs 1 in one care situation

New situation: starting 2012

DRG-based system

Updated following DOT plan (“DRGs

towards transparency”)

Specifically defined group of 3000

care products:

Improved medical recognition

More cost homogeneous

Straightforward registration

Cross-medical functions

2012 as transition year, 2013 new

system fully in place

Source: www.dbconderhoud.nl / BCI interviews

Results:

Similar care delivered to patient = similar declaration of care products =

transparency on quality, care process and prices

28 BCI Global, 2011

Hurdles to reimbursement…

Often heard hurdles in the reimbursement development process for

companies in Europe:

Local decision-making (e.g. Italy, Spain)

Unclear time path difficult to plan

Innovative new products difficult to prove

Longer-term: change is going on in the healthcare

systems, but the direction is not always clear

Internal: lack of focus on reimbursement in early

phases of market-entry planning

29 BCI Global, 2011

Concluding on reimbursement…

The standardization / simplification process on EU and national levels will proceed, but

only slowly

Health Technology Assessment bodies will be playing an increasing role in

reimbursement and pricing decisions

E.g. Germany (IQWIG) and UK (NICE) influence on product adoption

Countries are increasingly introducing supplementary/additional fees for complex,

innovative solutions

E.g. “NUB” in Germany

Mix of centralized (e.g. NL) versus decentralized (UK) systems will remain, but overall

there is a tendency towards centralization:

E.g. alignment between regional NHS trusts in UK

E.g. National guidelines in Italy incl. reference pricing

Purchasing groups at hospitals get increasing power in some countries, e.g. Germany,

The Netherlands

Conflict between economic factors (e.g. single sourcing for medical aid products) and

medical quality and innovation (allowing variety on the market) will remain in all

countries.

See current single source practices in Italy and UK for medical aid products

Source: European Health Technology Institute 2011 / BCI

BCI Global, 2011 30

Reimbursement strategies will generally be developed in

close alignment with the overall market-entry strategy

4 Market-entry strategies

Key challenge: how to

start-up and accelerate

business development in

Europe?

Start-up- European

presence

phase

Growth

phase

Maturity

phase

Revival

phase

European

presence

The European market challenge is relevant when new companies are entering the

European market as well as when existing companies bring new products to Europe

BCI Global, 2011 31

Typical questions that call for an answer in

realizing the European market challenge:

Sales &

Marketing

Logistics &

Distribution

Technology &

Product

development

Is there a market for our products/services in Europe?

What are the most attractive places to do business?

Do we need to use agents/distributors or we better appoint own

sales reps?

Who is doing the technical support or repair?

Where do we keep stock? Who will take care of the physical

distribution?

What is the most efficient way to get our products to our

customers?

Which are the best logistics services providers to work with?

Does our technology comply with EU legislation?

Can we sell our products on a pan-European base or is

localization/adaptation necessary?

Whom can we collaborate with in product development?

BCI Global, 2011 32

Identification and selection of the right European

sales & marketing solution. Examples of options:

Establish own sales offices in Top-X target

countries and focus on building up market

share

Sales will be realised through an international

network of partners and third parties (agents,

distributors, resellers)

Appoint sales reps in country A, B & C and

work with agents/distributors/resellers in

country D, E & F

Team up with a single pan-European market

entity (e.g. strategic partner or

agent/distributor)

1 Market focus

2 Multiple-vehicle coverage

3 Country-by-country approach

4 Pan-European alliance

BCI Global, 2011 33

Identification and selection of the right distribution/-

logistics solutions in Europe. Examples of options:

Working via a network of stock keeping

agents or distributors (per country or multiple

country)

Using a central depot for key sales areas

plus stock keeping distributors in other

markets

Pan-European approach via logistics service

provider (3PL) who takes care of

warehousing & distribution

Establishment of an own account, European

Distribution Center (EDC) to serve all

European clients

1 Agents/distributors network

2 Own depot plus distributors

3 3PL solution

4 EDC own account

BCI Global, 2011 34

Country-by-country Region-by-region Market

approach

Sales channels

Country A

Country B

Country C Group of countries

Pan- European

Offices

Direct

Own account Sales reps

JVs

Strategic partners Alliance

Agents

Resellers

Third parties

Distributors

Indirect

Internet Website

Market approach and channel choice

BCI Global, 2011 35 BCI Global, 2011 35

BCI Global’s roadmap into Europe

C Assessment of start-up/expansion scenarios

Results: Market based and tailor-made advice on the most effective and efficient

way to practically implement and expand your business in Europe

D European Business Plan

B Market analysis and competitive environment

Results: ● Identification of the most promising target markets in Europe (year 1 to 3)

● Advice on how to best position your product/services for different clients

(product-market combinations)

Go

A Strategic scan of business opportunities

Results: ● Clear view on the right decision for Europe (go/no-go)

● Sound base for future business development

No Go

BCI Global, 2011 36

5 Location hotspots

US companies entering the European market use a mix of “stepping stone” locations for

expanding their sales and presence:

European Sales Organizations/HQs

Switzerland tax, business climate, medtech HQ clusters

Netherlands/Belgium “gateway to Europe”, attached to e.g. logistics operation

UK language, historic relationships, market access

Logistics operations

Netherlands/Belgium tax/VAT, logistics infrastructure, availability of providers, international

business climate, center of gravity

Germany large market, logistics infrastructure, availability of providers, center of gravity

UK historical relationships, if UK is first large market entered

(Contract) manufacturing

A mix of locations is utilized, for different reasons, such as e.g. Germany, The Netherlands,

Switzerland, UK and increasingly Central and Eastern Europe

BCI Global, 2011 37

6 Q&A

Global Headquarters

Nijmegen, The Netherlands

Johan Beukema

Partner Healthcare

+31 24 3790222 / +31 6 51100938

[email protected]

North-America office

Wilmette, IL

Martijn Bouwman

Director North-America

+1 847-728-0591

[email protected]

Thank you for your attention!

Any questions, now or in the future?