mecc central rollout technical information for it managers
Post on 22-Dec-2015
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MECC Central Rollout Technical Information for IT Managers
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WARNING: NO PRETTY PICTURES BEYOND THIS POINT
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Standard Operating Environment IE6, IE7 (for now, will review
annually) IE8, IE9 Firefox 3+, Safari 4+, Chrome iPhone, Blackberry, iPad, Andriod HTTPS Email to/from *.mecccentral.com
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Yes, we support tablets
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INTEGRATION
GIS via GeoRSS & KML open standards
Property Data via Google Maps, CSV upload, CouncilView.
MECC-to-MECC data sharing via authenticated XML-over-HTTPS API
Ability to access SQL data directly for Crystal Reports, etc.
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Nothing
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HOSTING, SECURITY & REDUNDANCY Cloud-based. Professionally engineered infrastructure
across two Tier-A data centres. Multiple servers, no single point of failure. Secure replication, encrypted offsite backups. DCs in Melbourne and Sydney. Rapid upscaling based on load. Regular PCI-DSS penetration tests and scans. 24 hour infrastructure monitoring and
response.
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Nothing
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SUPPORT
Service desk via phone, email, online.
Standard 9 to 5 service. 24x7 system monitoring and
response. Outage notification list. Extended service available during
emergencies, including 24 hour support.
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TRAINING
Roadshows provide familiarity. Training certifications for User, Incident
Controller, and IT Support will be available from November.
In-system induction videos for users. Courses are provided online via Web-
Ex, and in-person at our Melbourne office.
Can provide training at Council MECC simulations.
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PROJECT ROLLOUT SCHEDULE
Aug 15 – Aug 31 Roadshow startsSep 15 Last day to sign-up for 2011 rollout Registrations for training sessions
openNov 15 Rollout to councils commences Training starts
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Take Away• Scope - 69 councils, shared service.
• Cloud based - no firewall changes, no new infrastructure.
• Integration - GIS integration via KML and GeoRSS, and optional Council property data via CSV.
• Roadshows - in next 3 weeks.
• Sign-up date - by September 15 for 2011 rollout and training courses.
• More Info - www.mecccentral.com
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