PowerPoint Presentation

The Power of an Engaged & Empowered EmployeeWes BurkeNovember 4, 2015NAMI Outlook Conference

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The High Cost of Turnover

23.4%U.S. voluntary turnover rate (US Bureau of Labor Statistics)

$35,000Average pay for manufacturing employee

$17,500Replacing an employee costs one-half to five times that employee's annual salary

$402,500Annual cost of turnover for a firm of 100 employees

Source: http://www.gallup.com/businessjournal/106912/turning-around-your-turnover-problem.aspx#3

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Introduction & Methodology: Food Worker 3CRPP Study: The Mind of the Food WorkerConducted July August 2015Online and onsite surveys administered to 2039 food workersFood workers from the United States and Canada employed in:Production Process DistributionGathered input on: Technology Employment Education / TrainingSafety Health Communications

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Why Conduct a Survey among Food Workers? 4Minimal demographic/psychographic information availableHistorical research has narrow focus (i.e. foodservice)Extreme diversity in age, gender, culture and experiences existLeadership, management and front line worker alignment unknownFood worker needs/preferences lacked definition

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Introduction & Methodology: Food Industry Leaders 5The study included surveys among U.S. and Canada leaders in the food industry on:Management concernsObstacles facedWhere time is spentProduction efficiency Employee engagementOperational strengths and weaknessesThese online surveys were conducted July 20 August 7, 2015A total of 79 surveys were completed among randomly selected food industry leaders

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Additional Opportunities 6Leadership Survey ResultsWe are making changes to accommodate new Millennial employees and the way they learn.

32.9 %Said yesINSIGHT: Recruiting, incentive programs, onboarding, compensation, training, coaching is in status quo mode reflecting baby boomer needs.

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733%Millennials currently make up over 1/3 of the US workforceSource: Wall Street Journal3 yearsAverage job tenure for millennialsSource: CNBC

64% Of millennials said they would rather make $40K at a job they love than make $100K at a job they think is boringSource: Deloitte Millennial survey 2014

Do you have a strategy for attracting new talent? Millennials are not only our current and future employees (and bosses) but they are our current and future customers.Understanding their personal views will only help us thrive in our businesses. - Forbes

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Generations 8

Characteristics of Millennials 9OptimisticCivic dutyConfidentRespect for diversityInformalPersistent/determinedSocial awarenessTeam oriented

Source: University of Houston

Millennials in the Workplace 10Want options & choicesExpect attentionExpect feedbackMultitask through multimediaThey are impatientWant to be ledDesire positive reinforcement

Source: University of Houston

Additional Opportunities 11

92%Said YESFood Worker Survey ResultsUse of social media is popular among all demographic groups. INSIGHT: Online reputation and engagement is crucial to recruiting and retaining talent, as well as overall brand protection.

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Attracting talent will depends on your online reputation 12Facebook and YouTube top two Leverage your online reputationKeep your website up to datePut your mission, vision, values into action online

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Tell your story with impactful content 13

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Tell your story with impactful content 14

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Maslows Hierarchy of Need 15

Self-ActualizationEsteemLove/BelongingSafetyPhysiological

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Maslows Applied to Employee Well-being 16

Socialization & CommunityCareer & FinancialHealth & SafetySelf-Actualization

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Health & Safety 17Food Worker Survey ResultsDo you have the confidence to stop working when you see a safety or product problem?

93%Strongly or somewhat agreeINSIGHT: Large majority of employees understand their role in both food safety and workplace safety and are accountable.

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Heads up! 18Leadership Survey ResultsHow often leadership believed their workers go to work when they are sick.INSIGHT: Address culture of team commitment.47% dont want to let co-workers down45% cant afford to lose payAlways or Frequently

50.8%18.4%What Workers Actually DoWhat Leaders Think Employees Do

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Health & Safety 19Food Worker Survey ResultsPercentage of employees that feel very or somewhat responsible for customer health.

90%Very or somewhat responsibleINSIGHT: Impressive majority of employees connect the why behind food safety and are accountable.

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Health 20Educate employees on the potential impactOffer preventative care on siteEstablish wellness programs Address sick leave policiesHealth benefits- VOI vs ROIManage/Reduce Disability ClaimsEmployee SatisfactionBusiness Performance and ProductivityAttract and RetainReduce Sick Days

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Career Progression 21Food Worker Survey ResultsI want to have an opportunity to be promoted or move up within my current company.

75.9%Said YESINSIGHT: Leverage these employees to address growing skill gaps and the need to fill leadership positions.

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Career Progression 22Food Worker Survey ResultsI want to be involved in the development of training.

66.8%Said YESINSIGHT: Leverage these willing, in house experts to help create training.

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Financial & Career 23Create clear progression pathsOffer opportunities to earn credentialsImplement a total rewards programOpt-out 401K options

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2013 OSHA Safety Incidents Data 24There were 71,800 cases of on the job injuries in the food industryOf those, 47,000 resulted in the worker needing to take days off workThe average incident rate for the food industry was 5%

Food Worker Survey Results 25

24.1%

17.1%Said yesSaid yesINSIGHT: The first year is the highest risk year, onboarding and coaching is very important. Continue focus on employee safety and actively engage employees to identify and report barriers.I have been injured at my current job.I was injured in my first year.

Socialization 26Food Worker Survey ResultsDo you have a supervisor, manager or trainer that you can go to with questions, help or advice?

82%Said yes!INSIGHT: Majority of food workers trust management to help them in their jobs.

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27Leveraging Socialization to learnOffer badges, certifications, and recognitionUse social media to connect people

Socialization

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No Leaderboard

Leaderboard

SCORE0%20%40%60%80%100%AVERAGE SCORER56%

80%

TOP 20% SCORER84%

98.5%

17%

42%

Real-time Leaderboard Impact 28

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Quality of Life 29Food Worker Survey ResultsI consider my quality of life to be good.

61.3%Said YESINSIGHT: Promote programs that reassure quality of life and sense of community.

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Community 30Connect to a cause! Millennials currently make up over 1/3 of the US workforce Source: Wall Street JournalThe largest demographic group in the US7 in 10 identify as social activists Source: Philanthropy Digest3 in 4 think more highly of a company that gives back and either seek out or plan to retain employment with companies that support social causes

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Attract & Retain Strategy 31Have a total rewards strategyBenefitsPerksCareer experience Incorporate socializationFoster a culture of open communicationForum for feedback/discussionOpen door policyListen and adaptEntertain and value their ideasImportance of employee engagement surveys

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32Q & Awes.burke@alchemysystems.com

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THANK YOU

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