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ACCOMODATION OPERATIONS

Bina Nusantara HO@0808

Subject• Definition of accommodation/ lodging property (Batasan industri akomodasi/ industri perhotelan) • Accommodation structure (Struktur akomodasi)• Types of accommodation (Jenis-jenis usaha akomodasi/ hotel)• Room type, layout and design (Rancangan dan tata letak fasilitas akomodasi/ hotel) • Types of guest rooms (Jenis-jenis kamar tamu)• Meal plan• Major functional department in a hotel (Departemen utama di hotel)


Accommodation Industry Week 3

Objectives:On completion of this lesson, the students will be able to define the term lodging property and

identify several types of properties covered by the

definition, to explain the types of room, the room layout and

design, types of meal plan and


Lodging Establishment Defined

Week 3

• An establishment that charges fees for providing furnished sleeping accommodations to persons who are temporarily away from home or who consider these accommodations their temporary or permanent homes

• Many of these establishments also provide food, beverages, cleaning services and a range of other services normally associated with travel and commonly sought by travelers


Lodging Establishment Defined

Week 3

• Lodging/ accommodation industry is made of hotels, motels, inns, resorts, college dormitories, hostels, boarding houses, condominium rentals and other related establishment


Emirates TowersWeek 3


Burj Al-Arab Hotel, DubaiWeek 3


Trump Hotels, DubaiWeek 3


By Price

Classification of Lodging Establishments

By Functions

By Location

Others

By Market Segment


Limited ServiceHotels

Classification By Price

Full Service Hotels

Luxury Hotels


Limited Service HotelsWeek 3

• Usually offering guest rooms only with no or limited F&B facilities, no meeting/ function space, limited entertainment and recreation facilities.

• Also called “budget” or “economy” hotels


Full Service HotelsWeek 3

• Offering a wide range of facilities and amenities; having more public space and meeting/ function space with at least one F&B facility.

• Catering primarily to business travelers (42%), leisure travelers (27%), convention-goers (25%)

• Average size: 285 rooms


Luxury HotelsWeek 3

• Featuring upscale décor and furnishings. Offering a full array of services and amenities.

• Typically having a concierge service and several F&B operations (including gourmet or fine-dining restaurant), banquet facilities and 24-hour room service.

• Also usually available: a wide range of recreational facilities and access to nearby facilities.

• Average size: 150 – 400 rooms


ConventionHotels

Classification By Function

CommercialHotels


Convention HotelsWeek 3

• Large (500 – 800 guest rooms)• Offering extensive meeting and

function space, usually including large ballrooms and event exhibition areas

• Extensive F&B operations, with several restaurants, lounges and banquet facilities.

• Often near convention centers.


Commercial HotelsWeek 3

• Smaller than convention hotels (150 – 500 guest rooms)

• Less public space, small meeting and function space, fever F&B outlets and limited recreational facilities.

• Many are located in downtown areas, near large offices and retail stores (business areas).

• Close to city’s entertainment centers.


Downtown Hotels

Classification by Location

Suburban Hotels

Airport Hotels

Highway Hotels


Classification by LocationWeek 3

Types of hotels under the location category include:

• Downtown hotels Convention hotels and commercial hotels belong to this category)

• Suburban hotels– Situated on the outskirts of a city– Smaller than downtown hotels (200 – 350

rooms)– Involving low-to mid-rise structures– Most likely having meeting and banquet

facilities


Classification by LocationWeek 3

• Highway hotels – Situated on the outskirts of a city– Originally single-stories, providing

sleeping accommodations to overnight travelers

– Smaller than suburban hotels (100 to 250 rooms)

– Low-rised properties– Offering free parking/ private garage

attached to each room and housekeeping service

– Inexpensive


Classification by Location

Week 3

• Airport hotels – Situated in/ near the airport area– Accommodating air travelers– Mostly full-service and upscale

properties– Large (250 to 600 rooms)– Offering courtesy van to transfer

guests to and from the airport


Executive Conference Centers

Classification by Market Segment(According to the type of customers they mainly serve)

Resorts

Casino Hotels and Resorts

Vacation Ownership

Health Spas


Executive Conference CentersWeek 3

• Specializing in catering the local executives who need well-designed, meeting and learning facilities

• Typically situated in secluded or suburban settings• Having less than 300 rooms and providing a variety of

small meeting rooms and classrooms• Featuring full audio-visual and technological support• Daily room rates include meals and recreational

facilities


ResortsWeek 3

• Typically located in picturesque settings• Having 200 to 500 rooms• Providing a comprehensive array of

recreational amenities and a variety of F&B outlets

• Many being located in remote locations, requiring visitors to travel several hundred km by air or by land to reach such a resort

• Resort can be classified on the basis of:– Their locations (sea resort, mountain

resort, etc)– The time of the year when it is open/ most

highly occupied– The activity focused on by the visitors (to

enjoy the landscape, sports, culture, or else)


Casino Hotels and ResortsWeek 3

• Hotels allocating major amounts of space where people play gambling games for money

• Providing lavish entertainments• Gambling operations as major

revenue center• Commonly offering free lodging,

food and drinks to guests who routinely wager a great amount of money (high rollers)


Health SpasWeek 3

• Health spa is a general term given to lodging establishments that focus on providing health-related services

• Some specializing in weight-reduction, stress reduction or cosmetic therapy, others in drug or alcohol rehabilitation, among many other treatments

• Having professional staffs that often include dietitians, therapies, masseurs, exercise physiologists and in some cases physicians.


Health SpasWeek 3

• Some spas cetegories:– With natural mineral hotspring– Beauty spas– Fitness spas– Behavior modification spas– Health therapy spas– Holistic spas– Resort spas

• With the increased population of aged people, more health oriented services are growing.


Vacation OwnershipWeek 3

• Also called timeshares and vacation intervals, involving a type of shared ownership of a residential dwelling: several people own a holiday/ vacation home together and each uses it at a different time of the year.

• Marriott, Ritz Carlton, Four Seasons, Hyatt, Accor and many other major lodging companies are holders of the vacation ownership market.

• Each unit of a vacation ownership resort (=each residential dwelling/ vacation home) is called a condominium.


All Suite Hotels

Other Classifications(By distinctiveness of style or

Extended-Stay Hotels

HistoricConversions

Boutique Hotels

Bread & BreakfastInns


All Suite Hotels Week 3

• Each room is larger than an ordinary guest room, consisting of a bedroom plus a living room (parlor) and a bathroom; sometimes offering a limited kitchen facilities.

• Many all suite hotels do not have traditional restaurants, bars and meeting facilities (limited public space and services).

• Some all-suite hotels offer free breakfast buffet or food-vending machines.

• Size 50 to more than 100 rooms.


Extended Stay Hotels Week 3

• Providing many of the same features and amenities as the all-suite properties, such as a stove and or microwave in the room, refrigerators, kitchenware, grocery shopping services, business services and limited housekeeping service.

• Catering to those who intend to stay longer than typical (transcient) guests.

• Providing a home-like environment, with accommodation resembling those in a fine garden apartment complex – equipped with a kitchen, a living room, a bedroom, a bath and recreational facilities.


Historic ConversionsWeek 3

• Having historic significance• Having been renovated to

their original splendour• Having a great appeal for

those wishing to experience the grandeur and elegance of early days with the comforts of modern day features.

The Raffles, Singapore


Bed and Breakfast Inns (B&B)Week 3

• Typically having 5 to 10 rooms• Breakfast being included in the

room rate• Mostly situated in suburbs/

villages• Most owners live on the premises


Boutique HotelsWeek 3

• Noticeably different in look and feel from traditional lodging properties: impressive, unique, unconventional

• Interior design styles range from postmodern to homey

• Preferred by visitors who desire to be perceived as trendy, affluent and artistic


Major Functional Departments in a HotelTopic 2

• General Manager• Hotel Manager/ Executive

Assistance Manager/ Resident Manager

• Support Departments (Back-of the house areas)– Accounting– Human Resources– Marketing– Engineering– Purchasing– Security


Major Functional Departments in a HotelTopic 2

• Operational Departments (Front-of the house areas)– Rooms Division

• Front Office department• Housekeeping department• Laundry department

– Food and Beverage• Food production department• Restaurant and bar department• Banquet/ function department• Room service department

– Minor/ Miscellanous• Telecommunication• Gift shop• Sports and recreation• Garage, etc


Product LineWeek 3

• A product line is a group of products with similar characteristics or are closely related to each other that a lodging operator offers based on the concept developed for the establishment.

• For example, products (facilities, services, atmosphere) to be designed for a 2-star motel will be distinctly different from those designed for a 4-star airport hotel.

• Each lodging establishment offers its own distinct product line.


Product LineWeek 3

• The hospitality basic product line offered by lodging operations has 3 elements:1. Accommodations

Any types of guest rooms2. Services

Housekeeping is the basic service of a lodging operation, Other services include security, parking, laundry, bell services, information service and F&B services. Additional service may include entertainment and recreational facilities.

3. Ambiance (atmosphere) Any features that give a lodging operation its distinctive

character; theme, furnishings, wall coverings, fixtures, fabrics, decorations, lighting, works of art, etc that form customers’ impressions of the establishment. The sum of the coordinated feature elements constitutes the property’s ambiance.


Facility Layout and Design: Front OfficeWeek 3

• FO layout and design is determined by the size of the establishment.

• In a smaller property, FO area is smaller, simpler and more compact, because there is no need to have more than clerk on duty for each shift. By contrast, a larger property has a larger FO because it needs more people on duty at any time to serve a larger number of guests.

• FO facilities vary greatly from one property to another, depending particularly on size/ volume of work.


Facility Layout and Design: Front OfficeWeek 3

• FO activities can be separated into 4 basic categories of work:– Reservations

A process for handling accommodations for future guests

– Check-inThe process by which the visitor becomes a “guest” of the establishment

– InformationProviding the guest with advices and directions relating to dining, entertainment, local transportation, shopping and other facilities/ services.

– Check-outThe process by which the guest terminates his/her status as a guest


Lobby Layout and DesignWeek 3


Lobby Layout and Design Week 3


Room Layout and DesignWeek 3

• The layout and design of guest accommodations are determined by the type of the establishment.

• For example, in a budget/ economy motel, guest rooms are smaller, simpler and more compact than those in a traditional luxury resort.



Dimensions of Beds in Lodging Establishments

Bed Type Width Length

Rollaway/ Cot 30” = 76 cm Most bed are 75” (190 cm) long, some are 78” (198 cm) or 80” (203 cm)Studio 33” = 84 cm

Single 36” = 91 cm

Twin 39” = 99 cm

Double 54” = 137 cm

Queen 60” = 152 cm

King 78” = 198 cm



Typical Size Ranges of Lodging Accommodations

Type of Lodging Accommodation Common Average Size of Guest Rooms

Sq Feet Sq Meter

Budget motel room 238 22

Commercial hotel/ motel room 288 27

Luxury hotel room 400 37

Hotel junior suite 438 41

Hotel standard suite 500 46

Suite in an all-suite property 575 53


Examples of Typical Principal Furnishings of Hotel/Motel Room

Week 3

Budget Hotel/ Motel Luxury Hotel

Two twin beds/ a double bed A king-size bed

A private bath A private bath

Two lounge chairs Two night stands

A dresser with mirror A desk/ dresser with mirror

A color television A lounge area consisting of cornel table, loveseat, lounge chair and coffee table

A color television


Examples of Guest Room Layout & Design(Burj AL-Arab Hotel)


A Guest Room of Ritz Carlton Dubai


A Room Under the Sea


AMERICAN PLAN(AP)

Meals Service in Lodging Establishments

MODIFIED AMERICAN PLAN (MAP)

BREAKFAST/BERMUDA PLAN

(BP)

EUROPEAN PLAN (EP)

CONTINENTALPLAN (CP)


AMERICAN PLAN:Rates include 3 meals daily; breakfast, lunch and dinner

MODIFIED AMERICAN PLAN (MAP)

Rates include breakfast anddinner. Lunch is available

but for extra chargeBREAKFAST/

BERMUDA PLAN (BP)Rates include a full

breakfast


CONTINENTAL PLAN (CP)Include a light breakfast/

continental breakfast with theroom rate

EUROPEAN PLAN (EP)Rates include no meals


ROOM TYPE Topic 2

Standard

Deluxe

Superior

Junior Suite

Suite

Presidential Suite


Housekeeping Layout and DesignWeek 3

• The layout and design of a housekeeping area in a lodging establishment is determined by the type of the establishment.

• For example, housekeeping areas in an economy hotel are normally smaller, simpler and more compact than in a traditional luxury hotel which require a large number of employees.


Housekeeping Layout and DesignWeek 3

Housekeeping area facilities– Budget hotel

• Storage space for laundred bed and bath linens and soiled linens

• Storage space for cleaning supplies• Storage space for mobile carts

– Luxury hotel• Office for executive housekeeper• Large space for bed linens and bath linens• Storage space for cleaning supplier• A separate space for soiled linens• Storage space for guest room supplies and guest

appliances (steam irons, ironing boards, conversion devices for electrical appliances, etc that are commonly requested by guests)


THANK YOU AND HAVE A GOOD DAY

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