mckesson connect training: search made easier — tips and tricks, including new hhc/dme search
DESCRIPTION
McKesson Connect Training: Search Made Easier — Tips and Tricks, Including New HHC/DME Search. Highlights of search capabilities and recent improvements in McKesson Connect. Courses at this year’s Conference. A Deeper Dive into the New McKesson Connect Portal - PowerPoint PPT PresentationTRANSCRIPT
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McKesson Connect Training:Search Made Easier — Tips and Tricks, Including New HHC/DME SearchHighlights of search capabilities and recent improvements in McKesson Connect
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Courses at this year’sConference
– A Deeper Dive into the New McKesson Connect Portal
– Top Ordering Enhancements Debuting Summer 2009
– Easier Returns Processing in Summer 2009 Release
– Search Made Easier — Tips and Tricks, and New HHC Search
– Health Mart Consumer Web Portal
– Health Mart Marketing Tool Kit
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Search made easier —topics we’ll cover
In this course, you will learn four time-saving ways to efficientlylocate products in Ordering:
– Using keyword search in general
– Tips for searching for Rx items
– Tips for searching for OTC and HHC items
– New home healthcare category-style search
– New features to help when no items match your search
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Locating items quickly and easilyKeyword search in general
– Our goal: To let you search for items the way you think of them — not having to guess at abbreviations or word order in McKesson’sproduct description
–“28 gauge BD syringe”–“ultra soft lancets”–“beige support hose”
– … while still working for the basics:–“2714475” (item numbers)–“63739029510” (NDCs/UPCs)–“coreg” (basic drug/product searches)
– … and while still showing matches sorted by contract and price
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Locating items quickly and easilyKeyword search in general
Keyword search allows you to:
– Specify one or multiple search terms, zooming to just the itemsyou need, quickly
– Specify those search terms in any order, lowercase or uppercase,and without even having to spell out full words
– Think of it as Google™ within SMO — letting you search all itemswith as much or as little detail as you want
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Locating items quickly and easilyUsing multiple search terms
– The “old” way to search for 10mg Lipitor:
– Search for “LIP” in the description
– Fish through all different strengths of Lipitor(not to mention liposyn, lipogen, lipoflavonoid, lipram…)
– Finally… find the 10mg Lipitor you want
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Locating items quickly and easilyUsing multiple search terms
– The new way to search for 10mg Lipitor:
– Search for “LIP 10mg” in the description(or “10mg LIPIT”…)
– No more fishing — all you see are 10mg LIPITORs
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Locating items quickly and easilyUsing multiple search terms
A couple more examples:
– Looking for 10mg fluoxetine in 500s?
– The old way: “fluox” 78 matches
– The new way: “fluox 10mg 500” 3 matches
– Looking for beige support hose?– The old way: “FUT HOSE%BGE” a few matches, maybe, if you’ve
got that memorized
– The new way: “beige support hose” 17 matches
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Locating items quickly and easilyTips for searching for Rx Items
You can search by a number of Rx item characteristics to quickly get to desired Rx items:
– Drug strength — “fluox 20mg”
– Drug form — “fluox 20mg cap”
– Product imprint — “r149”
– Unit dose — “fluox unit dose,” or “prozac UD”
– Orange Book code — “fluox 10mg AB”
– Brand item, not generic — “prozac brand”
– Manufacturer — “fluox 20mg ELI”
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Locating items quickly and easilyTips for searching for OTC and HHC items
Unlike Rx products, of course, OTC and (especially) HHC items aren’t as standardized in their naming…
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Locating items quickly and easilyTips for searching for OTC and HHC items
So… keyword search supports:
– Consumer brand name — “Banana Boat,” “Excedrin,” etc.
– Standard product names — “support hose,” “headache powder,” “wheelchair,” “28 gauge insulin syringe,” “nitrile gloves,” “sunblock,” “Gillette razors,” etc.
– Manufacturer part # — “hollist 3832” (that is, what often appears on the physical box or product, in addition or instead of a UPC)
– Color — “beige hose,” “brown hair color,” etc.
– Sunmark category — “Sunmark excedr,” etc.
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Locating items quickly and easilyWhat can go wrong? Too many matches?
Unexpected or seemingly weird matches?
– Cause: Using really short terms (2–3 letter words, especially just one)–This worked — sort of — with description searches, as long as you’d been trained to
know how descriptions were abbreviated–But just as with Google, being vague finds lots of matches
A search for “GAR” finds not just gardasil vaccine, but also garlic pills (as before); and also Sunmark garlic pills, Garnier shampoo, Sunmark gargle mouthwash, Calgon English Garden bath soap… none of which would have matched theMcK description “APOT” finds both Apotex and Apothecary Products
– Solution: Short phrases do often work — given the made-up spellings of many drugs — but if you get unexpected or weird matches, just add a few more letters (“GARDA” for gardasil vaccine; “APOTH LABEL” for Apothecary Products Inc. warning labels)
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Locating items quickly and easilyNew features to help with items not found
Valid item, but not currentlystocked in your warehouse?
– Formerly: You’d just get“No match found” — with noway to look at alternatives.
– Now:– If there are generic alternatives
in your local DC, you can viewthose with a single click.
– If there are no generic alternativeslocally, but we recognize the NDCor item # as being valid, we notify you.You may wish to order the item fromanother DC (keep in mind that shippingor other charges may result). Thismakes it much clearer what the issue is.
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Locating items quickly and easilyNew features to help with items not found
If all else fails…– Formerly: You’d just get
“No match found”
– Now: We give you one-clickaccess to Google™—whichcan help indicate if there’s aspelling error, or that the itemmay be available only directlyfrom the manufacturer
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Locating items quickly and easily Home healthcare “category” search
– Previously, searching for home/durable medical equipment products could be challenging — product naming can vary by category and manufacturer
– A new “Browse Home Med Equip Products” search option displays a list of categories and subcategories specific to home healthcare, to help you find products more easily
– We’ll be adding even more detail to this in the coming months
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For more information
Use these resources to learn more about this topic or otherMcKesson Connect features:
– Call the customer support team at 800.793.9875
– Visit the Help and Training page on McKesson Connect
– Ask questions by e-mail — visit the “Contact Us” page on McKesson Connect
– Call your sales representative
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