Capabili(esandCompetencies

Your Partners for Success

www.mca-ps.com MCAPeopleSolu(ons M.C.ApeopleSolu(ons

Whoweare?M.C.A. People Solutions s.a.r.l., an international recruitment, training and development consulting firm. We provide our clients with business and professional solutions, consultancy services, recruitment services, people development and customized training programs. Our Team A group of dynamic, enthusiastic, highly educated professionals, with 70 years of accumulated multinational experience, in the field of Organizational Development, Talent Management, Operations, and Human Resources, focusing on the primary goal of our clients: ‘To achieve higher sales and profit through effective people development’.

Capita-GlobalFZE

WithPartnership:

OurTeamHassan Chaker is founder and Managing Director M.C.A. People Solutions, Lebanon. He works with many organizations throughout the Middle East providing business people with the knowledge, skills and leadership strategies they need to succeed and make the most of themselves in today's fast-changing world. He is an experienced facilitator, trainer and business consultant who has created a unique package of integrated solutions to enable individuals, managers and teams to meet everyday challenges. Hassan is an expert in personal and team performance. His programs enhance creativity, motivation and excellence in individuals and teams, enabling people to develop an enthusiastic and optimistic attitude, clear goals consistent with personal values, practical skills and knowledge, and the ability to maintain peak performance under pressure. Hassan is also a PT instructor at the Lebanese American University in Beirut, Lebanon and an associate trainer with ESADE University executive program in Barcelona, Spain. He is also an independent certified coach, speaker and trainer with the John Maxwell team. He is a faculty member at IHRME, Institute of Human Resource Management Education in Arizona, USA. Hassan is a Talented, highly motivated and self driven professional with over 20 years of experience with multinational and local companies. Throughout his career, Hassan has delivered more than 800 workshops for around

15,000 delegates from different nationalities and multiple managerial levels.

A Senior HR Professional with over 20 years of a successful track record in a diversified business culture with matrix and single organizational structure.

An expert knowledge with 10 years of solid experience in human resources management, strategic planning, design and execute HR programs and practices, set and implement HR policies and procedures, enhance employee relations and work environment, apply best practices in recruiting and staffing, training and development, compensating and benefits.

A visionary Manager, an Inspirational Leader with a proven ability to guide, engage and motivate and large multi-disciplined teams, in various challenging and changing environments thus overcoming challenges in knowledge, skills and attitudes and meeting quality standards to create value and achieve business strategies and goals.

OurTeam

Dr.AbdoBardawil

Dr. Bardawil obtained his Ph.D. from the University of North Carolina (USA) where he taught for

several years. He occupied the position of Dean of Business School at American University of

Technology (AUT), in addition of being an Advisor to the Chairman of the Board and President of

Middle East Airlines after serving as Head and Vice President of Training & Development for over 25

years. He also served as Chairman of Executive Development Program of AACO Planning &

Development of HR Committee, Director of the Institute of Management Development, Visiting

Professor at various American Universities in Lebanon, and Executive Board Member and a Course

Leader at the Lebanese Management Association. Dr. Bardawil also held the position of President,

Cultural and Program Chairman for Toastmasters Int'l, an International Public Speaking Organization.

For the last thirty years he has been extensively involved in Management and Applied Business Training

in Europe and the Arab World, especially in Behavioral, Leadership and Communication Skills, Crisis

and Change Management, Sales and Marketing, Strategic Management, Total Quality Management and

in Personnel and Human Resources Development Programs. He originated a Behavioral Model for

effective Managerial Leadership, P3, and another Model, “The Winning Game”, for Service Excellence

which he introduced, during the last twenty five years, to over one hundred firms and Universities where

he served as a Lecturer, Trainer, and Consultant in Lebanon and the Middle East, Europe and USA. He

also served between 1990 and 1995 as a Core Facilitator to Pepsi Cola International Management

Ins t i tu te se rv ing Bot t l e r s in Eas te rn Europe , Af r i ca and the Midd le Eas t .

OurTeam

Mission

M.C.A. People Solutions will work towards understanding its clients' business needs, allowing the team to offer comprehensive solutions to their problems.

M.C.A. People Solutions will also provide its clients with the highest level of training programs and workshops.

The tailor-made services will always exceed the expectations. The Goal is to build a great company that attracts, develops, and retains exceptional people.

To Help our Clients Make Distinctive and Lasting Improvements in Their Performance

M.C.A. People Solutions services

Workshopsandseminars

Franchisingservices

Life&Execu(vecoaching

Recruitmentservices

HRConsultancy

M.C.A People Solutions is a recruitment firm that has been staffing candidates for multiple industries around the region serving both government and private organizations bringing the most suitable candidates to the requested role. We are equipped with a team of professionals that provides our clients immediate access to highly competent and talented individuals whose credentials fit their organization's needs in a cost-effective approach. We realize that in today's market conditions, active organizations and growing industries are always looking for ways to improve their revenues and optimize their operations in an efficient approach. Many companies decide to focus on their core work and partner with service providers such as M.C.A People Solutions for the non-core functions. Partnerships with professional recruiting companies such as M.C.A People Solutions enable organizations to reduce their cost tremendously with more choices automatically.

The Recruiting Philosophy M.C.A People Solutions' approach to recruitment is innovative and forward thinking. We provide recruitment solutions, building strong relationships with both clients and candidates and drawing on regional and industry knowledge that enables us to match a detailed client brief with a portfolio of exceptional candidates within allocated timescales. Our infrastructure and interview methodology promote candidate potential and career development, allowing preconceived barriers to be removed and developing human capital to exceed expectations. We take time to understand the needs of both our clients and candidates and through this are able to ensure a fit for both, not only in terms of the skills required by the client but also the environment desired by the candidate. We take a long term approach to the relationships we develop and strive to continually exceed expectations by delivering a first class service.

TrainingServices

Performance

Produc(vity

ManagementSkills

LeadershipSkills

PersonalSkills

SuccessThrough ToBoostEmployees’

MCA

Supervisor&

Managers

WorkplaceEssen(als

TrainTheTrainer

HumanResources

Careerdevelopment

Sales&Marke(ng

ProjectManagement

Training Programs

CareerDevelopment

–  Advanced Writing Skills –  Budgets and Managing Money –  Building Your Self-Esteem and Assertiveness Skills –  Business Etiquette - Gaining That Extra Edge –  Business Writing that Works –  Customer Service –  Communication Strategies –  Conflict Resolution - Dealing with Difficult People –  Public Speaking - Presentation Survival School –  Public Speaking - Speaking Under Pressure –  Skills for the Administrative Assistant –  Speak Easy - Conquering Your Fear of Speaking in Public –  The Minute Takers Workshop –  Time Management - Get Organized for Peak Performance –  Working Smarter - Using Technology to Your Advantage –  Writing Reports and Proposals

Human Resource –  AngerManagement-UnderstandingAnger–  BuildingBePerTeams–  BusinessSuccessionPlanning-DevelopingandMaintainingaSuccessionPlan–  ChangeManagement-ChangeandHowtoDealwithIt–  Conduc(ngEffec(vePerformanceReviews–  ConflictResolu(on-GeUngAlongintheWorkplace–  GeUngyourjobsearchstarted–  HiringSmart-BehavioralInterviewingTechniques–  HumanResourcesTrainingfortheNon-HRManager–  Orienta(onHandbook-GeUngEmployeesOfftoaGoodStart–  PerformanceManagement-ManagingEmployeePerformance–  ProblemSolving&DecisionMaking–  StressManagement

Sales & Marketing –  Customer Service Training - Managing Customer Service –  Customer Service Training - Critical Elements of Customer

Service –  CRM - An Introduction to Customer Relationship Management –  Call Center Training - Sales and Customer Service Training –  Dynamite Sales Presentations –  Inventory Management - The Nuts and Bolts –  Marketing and Sales –  Sales Training - Building Relationships for Success in Sales –  Sales Training - Overcoming Objections and Nailing the Sale –  Sales Training - Prospecting for Leads like a Pro –  Sales Training - Selling Smarter –  Telemarketing - Using the Telephone as a Sales Tool

Managers and Supervisors

–  Improve your leadership Skills –  Basic Leadership Skills –  Leading in different situations –  Project Management –  Budgets and Managing Money –  Business Leadership: Becoming Management Material –  Coaching: A Leadership Skill –  Delegation: The Art of Delegating Effectively –  Inventory Management: The Nuts & Bolts –  Meeting Management: The Art of Making Meetings Work –  Motivation Training: Motivating Your Workforce –  Negotiating for Results –  Project Management Fundamentals –  The ABC’s of Supervising Others –  Team Building: Developing High Performance Teams –  The Professional Supervisor –  Planning and organizing

Train The Trainer –  Facilitation Skills –  Motivation training –  Train-the Trainer - The Practical Trainer –  Train-the-Trainer - Advanced Skills for the Practical Trainer –  Train-the-Trainer - Developing your Training Program –  Train-the-Trainer - Survival Skills for the New Trainer –  Train-the-Trainer - Using Activities to Make Training Fun

Workplace Essentials –  BusinessEthicsfortheOffice–  Closingthegenera(ongapsinworkplace–  DiversityTraining-Celebra(ngDiversityintheWorkplace–  Mee(ngManagement-TheArtofMakingMee(ngsConflict–  SafetyintheWorkplace–  WorkplaceHarassment-WhatItIs&WhatToDoAboutIt–  WorkplaceViolence-HowtoManageAngerandViolence

intheWorkplace

Coaching to improve performance When we ask managers about their most difficult challenge in their role, the response is almost always 'people.' Business success increasingly depends on the ability to engage others to perform at their highest potential, not because they have to, but because they want to. Our Coaching to Improve Performance program explores the meticulous leadership approach called 'coaching', which taps into the real motivations of people and pulls them to come up with solutions on their own, with a higher commitment to achieve results independently. You'll be exposed to practical tools and strategies to help you focus your energies and have more positive impact back in the real world office situation. It's a practical program, so a lot of real coaching practice sessions take place during the workshop. Moreover, through a comprehensive personality profiling tool, you'll explore your own leadership type to take a closer look at what makes your style unique, highlighting your strengths and development areas. The program starts with a 2 days coaching workshop, followed by 1 on 1 coaching session with each participant to set objectives with the program's coach. Then, it continues through two modules, 3-4 weeks apart to allow time for participants to reflect and practice their coaching skills in the workplace and to come back with real challenges to discuss and resolve.

Execu(ve,Life&CareercoachingOur coaching involves the ability to understand you: to think how you think, and understand your perspective. From this benchmark, we will place another perspective on top of yours – stretching and growing you to gently see a more empowering way. As certified John Maxwell coaches, we can see what you are going through now and what is up ahead. Coaching is foreseeing, paving the way, coming alongside you while helping you achieve goals and overcome limiting paradigms. •  One on one private and confidential coaching •  When are working with you one-on-one, it is our highest objective to help you reach your

purpose, vision and goals by working through John Maxwell's programs specific to your needs. Together, we will create a strategic, powerful plan for you to gain clarity through a weekly process including, interaction and accountability.

•  What are you doing to invest in yourself? •  What are you doing to invest in others?

Project Management

MCA project management training courses will help you deliver smarter solutions on time and within budget. From basic project management training to advanced seminars for senior project managers, MCA delivers the skills needed at every level of your development.

MCA’s in-house training seminars

Advantages

promotesteamworkandcommunica(onbetweenpar(cipants

fasterorganiza(onalchange

easilycustomizedforyourbusiness

BePerValue

Public Trainings: A Positive Advantage

•  Staff can have first hand benchmarking of their skills and business practices alongside other professionals from different business sectors.

•  Contrary to some in-house trainings, communication is more open and honest in public courses. The reason is that ”political’ pressure remains at a strict minimum when participants come from a variety of businesses.

•  Public training helps identify ways to strengthen a business and/or procedure.

•  Cost Effective, as selected staff (minimum one) can be trained gradually throughout the year, when and as needed.

•  Minimal interruptions from peers at work.

§  Ourresources,experienceandskillswillservethebestinterestsofourclients.

§  Deliveryshallbeinthepreferredandrequiredlanguageofthepar(cipantsandasrequestedbytheorganiza(on.

§  AllourTrainersandConsultantsarebilingual

MaterialandLanguages

Franchising services •  MCA offers a comprehensive range of franchise services for people, businesses and

organisations that are looking to franchise their business.

•  We also provide specialist services for established franchisors and a mentoring programme, which is designed to give you support and advice even after you have started your recruitment.

•  Our company directors and consultants have all had experience of setting up and managing franchised businesses before starting to advise business owners and companies. We do understand the franchise process and believe we can really add value and impart our knowledge, helping you to achieve the best results and ultimately franchise your business.

•  We have been advising businesses, large and small in virtually every market sector, how to expand through franchising. You can be assured we have the consultants and experience to match your requirements.

Franchising services •  Registration We can also help with registering your brand Trade Mark with the Intellectual Property Office and introducing you to well respected franchise lawyers to ensure that legal agreements are watertight. Our consultants are here to ensure that you receive the best comprehensive service available in the franchise sector. •  Franchisee Structures Our consultants have a wide range of experience with many franchise structures and it is possible that your original thoughts for how your franchise would work can be tweaked to serve the business and help make the transition smoother and ultimately more successful. •  Operations Manuals As part of the consultation to turn your business into a successful franchise we will help you to write your operations manual (a requirement for every franchise) so that all franchisees can follow your model to success.

Franchising services •  Franchise Mentoring As with many things there is not a one size fits all solution to franchising and so our consultancy needs to be flexible as different clients can work through the franchise process at different speeds. We offer a mentoring program which allows you to progress at your own pace with help only provided when it's needed from your franchise mentor. •  So if you have a team of people who can pull together all the information required then you

can move through the process quickly while if you need a lot more help in gathering the information you need then you will find that it involves a lot more time and work from your consultant.

•  Control and Reporting Systems Keeping the franchisee network under your control is very important and we can help put together the mechanisms for accurate reporting and management of the franchisees. •  Business & Marketing Plans We can help you to develop a business plan to take the franchise forward and Rocket 301 can help you to develop your marketing.

Our Business Partners

Wearecer(fiedtodeliverJohnMaxwellPrograms:

§  LeadershipGold§  Some(meyouwin,some(mesyoulearn

§  Everyonecommunicates,fewconnect

§  Putyourdreamtothetest

§  Becomingapersonofinfluence

§  The15invaluablelawsofgrowth§  Howtobearealsuccess

IRI (Industrial Relations International)

§  A management consulting company which has been helping organizations, large and small, world-wide to achieve excellence since 1974.

§  Specializes in assessing human resources and customer satisfaction challenges. Able to develop innovative and actionable solutions.

§  Helps formulating “right” solutions that fit each organization, while improving the employee's relations.

§  Focuses on Supervisors and Managers training, guaranteeing maximum efficiency and customer satisfaction.

§  IRI will assist in the following areas: q  Employee Opinion Surveys

q  Customer Satisfaction Measurement

q  Management Training and Development & Team Building

q  Transition/Change Management

q  Employee/Labor Relations Consulting

•  Provides workable, practical and applicable techniques that serve the Human Resource industry. •  Helps organizations meet their tactical and strategic challenges. •  IHRME programs are designed for HR professionals, but also to business people working in the functional

areas of HRM and who aspire to management. •  Following its affiliation with IHRME via Capita-Global, M.C.A. People Solutions, is certified to facilitate the

following generic certification programs:

q  The Certified Professional in Human Resources and Compensation (CPHRC)®

q  The Certified Global Compensation Professional (CGCP)®

q  The Certified Global Staffing and Development Professional (CGSDP) ®

q  The Certified Global Training Professional (CGTP)®

IHRME (Institute for Human Resource Management Education)

•  Capita Global conducts productivity studies that help analyze the organization structure, and lead to create a better job design and remuneration investments.

•  Capita-Global uses systems that develop definitive measures of productivity when compared to standards of performance.

Capita-GlobalFZE

OurPartnersinSuccess

OurClients

MCAinAc(on

TeamBuildingENOCFujairah

Planning&OrganizingDIBDubai

McDonald'sTrainingCourses

LeadershipSkillsWorkshop

SelfDevelopmentWorkshop

TeambuildingWorkshop

Thumbs Up MCA Signature!

Certificate of Achievement

This Certificate is Awarded to

Mr. XYS ABC

In recognition of completing

Human Resource Generalist Certificate August, 2010 Beirut, Lebanon

John S. Maxwell IHRME Director

General _______________

Hassan Chaker Managing Director _______________

Certificate of Achievement

This Certificate is Awarded to

Mr. XYS ABC

In recognition of completing

Leadership Gold Workshop August, 2015 Beirut, Lebanon

Hassan Chaker Managing Director _______________

Certificates

What Can We Do For You?

Turnover

MinimizedEmployee

Loyalty&Sa?sfac?on

Increasedinternalcustomer

Synergy&Communica?on

Improved

TrainingOutcome

Increasedfuture

Distrac?ons

Minimizedmanagerial

Effec?veness

Increased

Produc?vity

Improved

M.C.A.PeopleSolu?onss.a.r.l.•  LEBANON:

EstablishedonJune1st,2008Training&DevelopmentConsul(ngBeirutCentralDistrict,Argen(neStreet,MakassedBuilding, 4thFloor.Postal

Code:20145002TEL/Fax:009611997744Mobile:009613769700

•  Cyprus 9KolokotroniSt.,2063,Flat301,NicosiaCyprus TEL/FAX:0035722515700

•  KingdomofSaudiArabia

Basa(nDistrict,AbdulazizMunufiStreet66Mobile:+966506693226

Website:www.mca-ps.com

ContactUs

Why Outsource Training To M.C.A.?

Over20yearsexperienceindevelopingpeopleandimplemen(ngsystemsandprocedurestoensuresuccessful

Trainings

M.C.A.qualityknowledgetransfertoensuretrainees’abilitytoapplywhatwasacquiredattheworkplace

OurTrackrecord;fromlargescaleroll-outstotargetedtraining,isthebestindicatorofourfutureperformance

M.C.A.s’On-Demandcapabili(esaccommodateyourtrainingscheduletoensureyoumeetyourrolloutobjec(ves.

Thank You Our Success is based on your own growth and Success