mbrm - directory - covid - angl · 2020. 9. 26. · manava beach resort & spa page 5 1....

Manava Beach Resort & Spa

RESORT DIRECTORY


Index

1. OVERVIEW OF FRENCH POLYNESIA AND MOOREA ISLAND

1.1. Geography 1.2. Moorea, an environmental & Scientific Research hotspot 1.3. Flora 1.4. Earth Check affiliation

2. THE MANAVA BEACH RESORT AND SPA – MOOREA

2.1. Resort Map 2.2. Internal phone extensions

3. RESORT’S HEALTH & SAFETY INFORMATION

3.1. Children

3.2. Emergency

3.2.1.Fire & evacuation

3.2.2.Tsunami alert

3.2.3.Medical assistance

3.3. Swimming

3.3.1.Lifeguard

3.3.2.Lagoon swimming safety & recommendations

3.3.3.Ocean currents

3.4. Resort’s Safety & Security

3.4.1. Security guards

3.4.2. Safe Deposit Box

3.4.3. Public areas safety.

3.4.4. Keys & locks

3.4.5. Miscellaneous Health & Safety recommendations

4. GUEST SERVICES AND FACILITIES:

4.1. Reception & Cashier

4.2. Restaurants and Bar

4.3. Spa & wellness

4.4. Water Sports, Diving Center and Activities available at the Resort

4.5. Land & lagoon excursions and tours.

4.6. Boutiques

5. GENERAL INFORMATION

- Activity hut by the pool

- Air-conditioning

- Allergies (Refer to – Dietary requirement)

- Arrivals (Refer to – Guest services facilities – chapter 4)

- Baby Sitting

- Banks

- Bars

- Birthday cake

- Books

- Boutique


- Changing facilities (Refer to – Guest services facilities – chapter 4)

- Check-in & Check-out (Refer to – Guest services facilities – chapter 4)

- Chemist (Refer to - Pharmacy)

- Cigarettes

- Cleaning products

- Credits Cards & bank cheques

- Crib

- Currency Exchange

- Departure (Refer to – Guest services facilities – chapter 4)

- Dietary requirements

- Doctor (Refer to - Medical practitioners)

- Dress code

- Drone

- Electricity

- Emergency (Refer to – Health & Safety information – chapter 3)

- Excursions – car rental – miscellaneous activities

- Extra Bed

- Fire safety (Refer to – Health & Safety information – chapter 3)

- First Aid kit

- Fishing

- Games

- Golf

- Hairdryer

- Handy crafts (Refer to – boutique)

- Housekeeping

- Ice Machine

- Insects

- Internet

- Iron & Ironing board

- Keys (Refer to – Electricity)

- Language

- Laundry service

- Lizard & geckos

- Lost & Found

- Luggage

- Maintenance

- Massages (Refer to – Manea Spa – chapter 4)

- Medical practitioner.

- Mini–Bar

- Pharmacy

- Pontoons

- Privacy

- Restaurants (Refer to – Guests service facilities – chapter 4)

- Safe deposit box

- Sanitary towels

- Stamps

- Sun protection

- Swimming

- Swimming pool & Beach Towels (Refer to – Activity hut - by the pool)

- Taxi

- Tea & coffee facilities


- Telephone – information & dialing codes

- Tips

- Water

6. INTERNATIONAL DIALLING CODES:

7. TAHITIAN LANGUAGE LEXICON


1. OVERVIEW OF FRENCH POLYNESIA AND MOOREA:

1.1. Geography

French Polynesia is composed of 118 geographically dispersed islands and atolls among which

76 are inhabited. The territory stretches over more than 2,000 kilometers (1,200 mi) in the South

Pacific Ocean. To picture better the size of the area the islands of French Polynesia cover the

same area as Europe which is 2 500 000 square kilometers.

French Polynesia is divided into five groups of islands: the Society Islands archipelago, composed of the Windward Islands and the Leeward Islands; the Tuamotu archipelago; the Gambier Islands; the Marquesas Islands and the Austral Islands.

Mo'orea or Moorea, is a high island on the Windward islands and part of the Society Islands, 17

kilometers (11 mi) northwest of Tahiti. The name comes from the Tahitian Mo'ore'a, meaning

"yellow lizard"; Mo'o = lizard; Re'a (from re'are'a) = yellow.

The island was formed as a volcano 1.5 to 2.5 million years ago, the result of a Society hotspot in the mantle under the oceanic plate that formed the whole of the Society Archipelago.

Moorea is about 10 miles in width from the west to the east. There are two small, nearly symmetrical bays on the north shore. The one to the west is called Ōpūnohu and the one to the east is Cook's Bay, also called Pao Pao Bay. The other communes are Piha'ena to the west and busy Maharepa to the east where The Manava Beach Resort & Spa-Moorea is located. The highest point is Mount Tohi’e’a near the center of Moorea. It dominates the vista from the two bays. There are also hiking trails in the mountains. The Vai'are Bay is another small inlet, smaller than the two main bays, on the east shore and this is where the ferries are to Tahiti are docking.

1.2. Moorea, an Environmental & Scientific Research hotspot:

The University of California, Berkeley maintains the Richard B. Gump South Pacific Research Station on the west coast of Cook's Bay. The Gump station is also home to the Moorea Coral Reef Long Term Ecological Research Site (LTER). This program was established to support research on long-term ecological phenomena affecting the whitening of the coral reef.

The French EPHE (Ecole Pratique des Hautes Etudes) and the CNRS (National Centre for Scientific Research) maintain a research station at the end of 'Ōpūnohu Bay since 1970. This Centre for island research and environment observatory or CRIOBE is a research site for several international projects, including the monitoring of coral reefs as well as the monitoring of the fish population on the reef.

1.3. Flora:

The vegetation of French Polynesia falls within the Pleotropic floral kingdom. The flora of these islands is relatively poor in terms of diversity of species, due to their geographical isolation, however, most of the islands are covered by tropical forest. That is because the soil of volcanic origin is very fertile, and the climate is warm and humid. Moorea is home to a unique tree called the Phyllanthus nadeaudii from the family Phyllanthaceae. It is endemic to the island of Moorea, where it is found on several mountains above 420 meters elevation.

1.4. EarthCheck affiliation:

EarthCheck is an environmental, social and societal certification dedicated to the Tourist Industry. Its objective is to provide a framework to organizations wishing to engage in a sustainable development process. Sustainable development comes through 3 pillars:


• Economic - the objective being to perpetuate the economic activities of French Polynesia and the profitability of the Manava Beach Resort & Spa Moorea.

• Social - the goal being the enhancement of Polynesian culture and an improvement of the guests’ and employees’ well-being.

• Ecological - aiming at the preservation of the environment and of natural resources (water, air, soil, etc…). Natural heritage is protected and the fight against global warning, through a reduction of greenhouse gas emission, is also considered.

More than 1,300 organizations spread over more than 70 countries are now certified “EarthCheck”. Many of them are hotels. However, travel agencies and holiday resorts can also apply for certification. These organizations are evaluated according to the 17 sustainable development objectives defined by the United Nations in 2017. 1/ Poverty eradication; 2/ Fight against hunger; 3/ Access to health; 4/ Access to quality education; 5/ Gender equality; 6/ Access to safe water and sanitation; 7/ Use of renewable energies; 8/ Access to decent jobs; 9/ To build resilient infrastructures, promote sustainable industrialization, and encourage innovation; 10/ Reduction of inequalities; 11/ Sustainable cities and communities; 12/ Responsible production consumption; 13/ Fight against climate change; 14/ Aquatic life; 15/ Life on land; 16/ Justice and peace; 17/ Partnerships for achieving objectives; Evaluation covers both quantitative and qualitative aspects of the organization being assessed. There are four levels of certification: Silver, Gold, Platinum and Master. Level granted depends on the number of certified years. The environmental, social and societal performances of the Manava Beach Resort & Spa Moorea are reviewed and every year.


2. THE MANAVA BEACH RESORT & SPA – MOOREA:

2.1 RESORT MAP:

Resort Address:

Manava Beach Resort & Spa Moorea BP 3410 – Temae

98728 Moorea, French Polynesia Tel : +689 – 40 55 17 50 Fax : +689 – 40 55 17 51


2.2 INTERNAL PHONE EXTENSIONS:

Reception, Cashier & Switchboard 5750 or 9 Emergency

Activity Desk 5787 or 5797

Guest Relations 5767

Bar & Snack “Autera’a” 5772

Restaurant “Mahanai” & Room Service 5769

Spa “Manea” 5787 ou 5712

Diving Center “ 5804 ou 5797

Shop “Have a Nice Pearl” 5799

Restaurant reservations 5755


3. HEALTH & SAFETY INFORMATION IN THE RESORT 3.1 CHILDREN

� While staying at the Resort, the children are under the full responsibility and supervision of the parents, guardians or the legal custodians.

� The Overwater bungalow is not recommended for children below 18 years old and it is entirely subject to the parents, guardians or the legal custodians’ supervision and responsibility.

� Overwater bungalow has an outdoor terrace which presents specific risk to young children. � Children below 18 years old must not be authorized to stay overnight in a bungalow without

a continuous adult supervision. � Children below 18 years old shall not be left unattended in a bungalow and/or on the hotel’s

ground without any adult supervision. � There is no lifeguard on duty around the hotel’s main pool, the private plunged pools, the

whirlpool and the beach. � Children below 18 years old must not use the kayak; paddle boards and canoes unless they

are accompanied by an adult. Adults and children must both be wearing the mandatory life jacket during the use of the equipment.

� The lagoon is quite shallow in some areas and for this reason it is forbidden to dive and/or jump-off any dock or bungalow platform.

� The Manava Beach Resort & Spa – Moorea shall not be held responsible and/or legal proceedings shall not be taken against the Resort, should any incident and/or damages related to the above mentioned points occur to our child/children while staying at the Resort.

3.2 EMERGENCY Dial: 9 � For any urgent assistance, please contact the Reception.

3.2.1 Fire & evacuation:

� The hotel is fitted with a Fire detection system and a Fire alarm. � If the alarm sounds, please immediately go to the Fire Assembly point as shown on the plan

fixed at the rear of the entrance door to your bungalow or room. We recommend that you familiarize yourself with the evacuation plan upon your arrival in the room.

� If you become aware of a fire, please immediately contact the Reception and inform the staff where the fire is located and how it may have started. The emergency response procedure will be immediately activated.

3.2.2 Tsunami Alert: Dial: 9

� In case of a Tsunami Alert, you will be required to reach the entrance lobby where the Reception is located.

� Only take with you a small bag containing your passport, valuable and medicine if any. The Hotel team will lead you to the Tsunami Meeting point area located on higher ground.

3.2.3 Medical assistance: � For any urgent medical assistance, please contact the Reception desk. Please try to give as

much information as possible about the casualty in order to inform the emergency medical team.

3.3 SWIMMING 3.3.1 Lifeguard: � There is no lifeguard on duty at any time and swimming is at your own risk. 3.3.2 Lagoon swimming recommendations and safety: � Swimming in the lagoon is at your own risk and is not supervised. � Never swim alone in the lagoon and stay close to the shore. � Avoid swimming immediately after a meal. � It is strictly forbidden to swim in the areas of boat traffic. � While swimming, it is recommended to stay close to the bathing platforms of the Overwater

bungalows or at a short distance from the beach.


� We recommend you remove all your jewelry that may sparkle and attract the attention of moray eels or other fish.

� ‘Taramea’ is a poisonous giant starfish that can give a very painful sting, please never touch it and immediately inform the Front Desk if you see one.

� The stonefish is a poisonous fish which is almost invisible, we recommend you to always wear protective shoes while swimming or walking in the sea. In case of a sting, it is mandatory to immediately contact a doctor.

3.3.3 Ocean Currents: � Be aware that from time to time sea currents can be powerful and may not be visible. We

would recommend you swim close to the beach or the bungalows. 3.4 RESORT’S SAFETY & SECURITY 3.4.1 Security Guards: � The Resort has uniformed security guards patrolling in the evening and at night. � If you notice anything suspicious or need any special assistance, please inform our Front Desk.

3.4.2 Safe Deposit Box. � It is recommended to place your cash, valuables and documents in your personal safe

deposit box available in the wardrobe. � Instructions are pasted on the safe deposit box. � The hotel cannot be held responsible for loss, theft or damages to objects or valuables not

placed in the safe deposit box.

3.4.3 Public areas safety � It is recommended to avoid living your personal belonging unattended while you are in the

public areas. � Please refrain from leaving outside your bungalow or room any personal belonging.

3.4.4 Keys & Locks: � If your bungalow key is misplaced, please report it immediately to the Front Desk. � Do not leave your key unattended at any time. � Make sure all the doors and windows are properly locked before retiring or leaving to your

bungalow.

3.4.5 Miscellaneous general Health & Safety recommendations: � UV index is very high; thus, it is recommended to wear proper sun protection and hat. � Tap water at the resort is filtered and within the “Drinking Water Area” of the municipality’s

water board; nevertheless, as a precautionary recommendation the use of bottled mineral water may be best suited for your organism.

� Please avoid touching or eating any plant, flower, root or fruit in the garden or while on excursion as some may be stinging or poisonous.

� Avoid revealing your hotel’s name or room number to any stranger. � Do not leave any luggage unattended when checking out and control your luggage in the

vehicle booth prior departing from the hotel. � It is forbidden to use dangerous items on the beach and around the swimming pool like for

instance glasses, sharp knife …


4. GUEST SERVICES AND FACILITIES :

4.1 Reception & Cashier : Poste : 5752 or 9 4.1.1 Check-in & Check-out times:

� Check-in time starts from: 02:00 pm.

� Check-out time is at: 11:00 am

4.1.2 Shower & changing room:

� A shower & changing room is available near the Reception for late departures.

4.1.3 Late check-out request:

� Late check-out may be arranged at a preferential rate and upon availability. Please contact

the Reception the day before your check-out.

4.1.4 Departure letter & provisional Invoice:

� In order to facilitate your departure, a provisional invoice will be delivered to your room on

the evening before your departure allowing you to check your account. Should you notice

any incorrect posting, please inform the Reception. Additionally, please note that deposit for

the beach towels and snorkeling equipment will be removed from your invoice upon check-

out once the towel and snorkeling equipment cards have been returned to the Reception.

� We would appreciate if you could contact the Reception the evening prior your departure in

order to check your pick-up time. Please cross check your timing with the one we have given

you on your departure letter. Should there be any discrepancy, please inform the Reception

immediately.

� Allow at least 45-minute between your departure from the hotel and your flight or boat

departure.

4.1.5 Early departure:

� If you plan to leave before 8:00 am, we would recommend that you settle your account the

evening prior your departure to avoid any delay the next morning.

4.1.6 Breakfast box for early departure:

� If you are planning to check-out early morning and require a takeaway breakfast-box,

please inform Reception before 5:00pm the previous day.

� The breakfast box will be available for collection after the dinner the day before your check-

out.

4.1.7 Luggage’s pick-up & Storage:

� For your luggage pick-up, please contact the Reception at least 30 minutes prior your check-

out.

� Should you wish to leave earlier, please call the Reception for an early luggage pick up.

them.

4.2 RESTAURANTS & BAR : 4.2.1 Main Restaurant – « Mahanai » Dial : 5769

Breakfast: � Daily: From 06:30 am to 08:30 am.

A la carte dinner: � Daily: From 06:30 pm to 08:30 pm.


4.2.2 Snack – « Autera’a » Dial: 5772

A la carte lunch:

� Daily: From 12:00 to 02:00 pm

Tapas:

� Daily: From 02:00 pm to 07:00 pm

4.2.3 Bar – « Autera’a » Dial: 5772 � Sunday to Thursday: From 10:00 am to 09:00 pm � Fridays and Saturdays: From 10:00 am to 10:00 pm

� Happy Hours From 05:00 pm to 07:00 pm

4.2.4 CANOE BREAKFAST

� This service is available for client staying in an overwater bungalow only.

� Your breakfast will be delivered to your bungalow on an outrigger canoe and could be

the perfect way to surprise your loved one!

� Available daily: From 8:00 am to 10:00 am � Reservation: 24 hours in advance

** Service may be cancelled or postponed to another day in the event of bad weather conditions.

4.3 SPA & WELLNESS

4.3.1 MANEA SPA � Set on the Monoi Road, the Manea Spa is a unique invitation to discover the traditional

Polynesian massage along with the products cult on its natural land, the Monoi oil. All our

products are from natural ingredients and made with coconut oil and tamanu oil

(Calophyllum).

� For more information, we advise you to have a look on the spa menu on the QR code you

have in your room, at the activities desk or directly at the spa reception.

� We request you to be at the Spa 10 minutes ahead of your scheduled appointment in order

to complete the compulsory health questionnaire and choose your oil.

� The Manea Spa is located at the bottom of the Reception staircase on your right-hand

side.

� Advance booking for the Spa is compulsory, by contacting the activities desk of by calling

the Manea Spa directly.

� Please note that due to the COVID-19 prevailing situation, the sauna, Hammam, jacuzzi

and Watsu pool are not operational.

� Open upon reservation only.

4.3.2 CANCELLATION POLICY

To avoid any cancellation fees, please make sure that you cancel your activity at least 24 hours in

advance.

4.3.3 MANEA SPA PRODUCTS

� Created especially for Manea Spa, this range of products is directly extracted from Polynesian

plants and flowers to provide you with all their natural benefits.


� To bring home with you the memories and scent of your Manea Spa experience, you will find

these products available at the Manea Spa reception.

4.4 WATER SPORTS – DIVING CENTER AND ACTIVITIES AVAILABLE AT THE HOTEL:

4.4.1 Kayaks, Paddle boards and Snorkelling equipment’s:

For all the complimentary activities such as paddles, kayaks and snorkelling, our pool boys are

available for advise and guidance.

4.4.2 The coral garden “Toa”

The coral garden is located below the pontoons of the Overwater Bungalows. Discover this

natural wonder of marine fauna with snorkelling equipment. Coral protection is very important to

us, this is the reason we kindly ask you to refrain from touching them, they are fragile and can be

stinging.

The conservation of our beautiful environment is very important to us and we therefore ask you to

not remove any of the coral and shells which are endangered and sometimes dangerous.

4.4.3 Scuba diving center Dial: 5804 or 5787

Located within the hotel premise, the “Moorea Blue Diving” Center offers a unique experience to

beginners as well as experienced divers with an extensive selection of scuba diving opportunities

with a certified, bilingual instructor.

Whether you are a beginner or certified diver, you will be able to discover the extraordinary marine

life which surrounds Moorea either within the lagoon or outside the island’s coral reef.

Diving is classified as a dangerous leisure activity; it is subject to strict safety rules and supervision

by a qualified staff member is compulsory. “Moorea blue diving” ensures that these conditions are

always met.

A decompression chamber is in operation at the Taaone Hospital on the island of Tahiti.

� Open daily From 07:00 am to 04:00 pm

4.5 LAND AND LAGOON EXCURSIONS AND TOURS Dial: 5797 or 5787

Our hostesses at the Activity desk will be happy to arrange any land or lagoon excursions for you.

We use exclusively the services of reliable and professional outside suppliers that conform to local

legislation requirements.

4.6. BOUTIQUE Dial : 5799

� The boutique “Have a nice Pearl” located in the hotel’s lobby, offers an array of certified

“Pearls of Tahiti” specially selected for their variety of colours and exceptional quality. In

addition, the shop offers souvenirs, curios and beachwear as well as other useful items.

� Hotel’s resident will be entitled to a 10% discount on any pearl purchase


5 GENERAL INFORMATION

ACTIVITY HUT – BY THE POOL

Situated by the pool, beach towels, masks, snorkels and flippers, kayaks and stand-up paddles are available.

In order to receive your snorkeling equipment or your beach towel, please remember to hand over the cards given upon check-in to the pool boy. Also remember to collect the card back once the equipment’s have been returned.

Local maritime regulations require that a life jacket is compulsory for any water activities. The weather conditions or the currents can change rapidly at any time, it is therefore important to follow our staff advise when going snorkeling or using a beach craft.

� Daily open: From 7:00 am to 5:00 pm AIR CONDITIONNING: All our rooms and bungalows are equipped with an individual air conditioning unit. Please refrain from keeping it on when the windows and/or doors are open. BABY-SITTING - NANNY: Dial: 9 or 5752 The childminding legislation is very strict in French Polynesia; thus, the hotel is unable to provide such a service. We can however, put you in touch with a registered childcare provider. BANKS Dial: 9 or 5752

You will find several banks with Automated Teller Machines (ATM) at Maharepa commercial

center just 8-minute walk to the right from the hotel.

The bank is open Monday to Friday from 7:30 am to 11:30 am and 1:30 pm to 3:30 pm (American

Express and Cirrus cards are not accepted) Currency can also be exchanged at the reception.

Foreign exchange into French pacific francs can also be handled by the Reception. BAR : Dial: 5772 The “Autera’a” bar is located opposite the pool. An “Happy Hours” session is offered daily from 05:00pm to 07:00 pm. For additional information, please refer to the section 4 Guest services & facilities – “Bars & restaurants” BIRTHDAY CAKES Dial : 9 or 5752

We will be happy to prepare a birthday cake upon request. Please contact the activities desk to place your order. Order will be required 24 hours in advance


BOOKS

We are running an exchange of books station where you can leave the book already read and

take a new one left by a previous guest. The books can be found at the lobby entrance.

BOUTIQUE – Pearl & curios Dial: 5799 The boutique “Have a nice Pearl” located in the hotel’s lobby, offers an array of certified “Pearls

of Tahiti” specially selected for their variety of colours and exceptional quality. In addition, the shop

offers souvenirs, curios and beachwear as well as other useful items.

� Daily open : From 8:00 am to 12:00 noon and from 3:00 pm to 7:00 pm

CHECK-IN / CHECK-OUT Dial: 9 or 5752 Bungalows and rooms are available from 2:00 pm and Check-out time is at 11:00 am.

Upon availability and with advance reservation, a Late Check-out can be requested. Please

contact the Reception as soon as possible in order to get the preferential rate offer for a late

check-out.

CIGARETTES: Dial: 9 or 5752 Cigarettes are available for sale at the Reception. CLEANING PRODUCTS

All our cleaning products are biodegradable et follow the recommendations of the ecolabel

“EarthCheck”.

CREDIT CARDS AND BANK CHEQUES Dial: 9 or 5752

All major credit cards are accepted at the hotels’ front desk but only personal local bank checks

will be accepted upon presentation of an identification. Foreign checks are not accepted. For

further information please contact the reception

CRIB: Complimentary crib can be provided upon request and upon availability. Please contact the Reception. CURRENCY EXCHANGE: Dial : 9 or 5752 The Reception provides a currency exchange service and the exchange rates are displayed at the Reception desk for your perusal. Please be informed, that the regulations allow us to exchange into Polynesian francs and that only bank notes are accepted. Cash can be withdrawn from your credit card at the Reception desk, however a 5% commission will be levied.

DIETARY REQUIREMENT & ALLERGY: Dial: 9 or 5752

Our Chef or food & beverage manager are available should you have any specific dietary

requirements. Kindly inform the reception of all dietary restrictions, allergies or preferences.

DRESS CODE

Our tropical climate is consistently warm all year round and we recommend that you dress lightly

in natural fibers such as cotton or linen. A smart casual attire is recommended in all part of the

Resort and tops must be worn in all restaurants and bars.

We also would like to inform you that nudism is strictly forbidden at the Resort.

DRONES: The use of drone is strictly forbidden above the entire Resort. The use of drone is also strictly regulated in French Polynesia.

The Civil Aviation authorities have issued a list with the 10 points on how to use a drone among


others you can find below the ones pertaining to the Resort: 1. It is forbidden to fly your drone over people. 2. It is forbidden to fly your drone near public and private property such as a hotel . 3. Privacy of others must be respected. 4. It is compulsory to hold and produce an insurance allowing you to fligh a drone.

Violations of French law can result in a fine of up to € 75,000 (8.9 millions Pacific francs) and imprisonment of up to one (1) year.

For more information, please check the official website of the Civil Aviation Authority of French

Polynesia: https://www.seac.pf › aeronefs-telepilotes

ELECTRICITY Dial: 9 or 5752

A magnetic key card must be inserted in a slot next to the entrance in order to activate the

electricity of your bungalow.

The electrical current in Polynesia is 220 volts-60 cycles (50 cycles in Europe).

The room or bungalow are also fitted with a 110 volts socket.

EMERGENCY: Dial: 9 or 5752

For all emergencies, please contact the reception immediately.

EXCURSIONS – CAR RENTAL – MISCELLANEOUS ACTIVITIES : Dial: 5797 ou 5787 The Activity desk is located in the hotel lobby. Please feel free to contact our hostesses for any information, assistance in organising your excursions and activities as well as vehicles rental.

Please note if you book a service provider directly without involving the Activity desk, the hotel may under any circumstances be held responsible for any failings of the service provider that you have chosen. � Open daily : From 07:30 to 02:00pm

EXTRA BED Dial : 9 or 5752

Most of the rooms are equipped with a king-size bed and a single-sofa bed. Upon request we can

provide you with an additional folding extra bed with a charge. Please note that those services

are according to availability.

FIRE SAFETY Dial: 9 or 5752

The hotel is covered by a network of fire alarms and has manual fire alarm switches across the

Resort. Please take a moment to get acquainted with the Fire Emergency plan located at the rear

of your room entrance door.

If you discover a fire, please immediately contact the Reception and indicate the precise area

where the fire is located. The emergency procedure will promptly be activated.

Upon hiring the fire evacuation alarm, please proceed to the nearest meeting point in order to be

accounted for.

FIRST AID KIT Dial: 9 or 5752 A first aid kit is available at the reception. Kindly note that the legislation does not allow the hotel to provide you with any medicine.

FISHING Dial: 5797

The entire Resort sea front is a non-fishing zone. Our activities desk will be pleased to recommend

some fishing excursions.


GAMES Dial: 9 or 5752

Board games are available at the Reception, we would appreciate if you could be so kind to

return all borrowed games at reception as soon as the game is over to allow other guests to use

them as well.

Table tennis rackets and ball are available at the Pool Boy desk.

GOLF : Dial: 5797 A Jack Nicklaus designed golf course is available near by the hotel. The activity desk will organise your game.

HAIRDRYER A hairdryer is located either next to the wash-hand basin (Overwater bungalow) or in the drawer

underneath the wash-hand basin for all the other accommodation.

HANDY & CRAFTS Dial: 5799 The boutique “Have a nice Pearl” located in the hotel’s lobby, invites you to discover a selection

of locally produced craft items and especially selected to avoid being too bulky while travelling.

HOUSEKEEPING : Dial : 9 or 5752 Your room or bungalow will be cleaned once a day between 8:00 am and 3:00 pm. Should you require any privacy and prefer not to be disturbed, please inform us by displaying the “do Not disturb” sign located outside your front door. Please note that there is no housekeeping service available after 03:00 pm.

ICE MACHINE : Ice cube machines are available at the bar, in the corridor below the garden rooms and on each pontoon leading to the overwater bungalows.

INSECTS Dial: 9 or 5752

The existence of insects on a tropical island is unavoidable. We treat the premise regularly to keep

the mosquito’s population down. Should you be bothered by any other kinds of insects (pandanus

beetles or Mayfly) please contact us but have no fear, they are harmless.

INTERNET

A WIFI connection is available all around the Resort however, please note that the connection is

not a fiber optic one and has limited capacity, hence we would kindly request that you refrain

from downloading films or heavy materials which will take most of the WIFI bandwidth.

An Internet access is also available in the hotel lobby to download your pictures.

IRON & IRON BOARDING

An iron and ironing board are available in the closet of your bungalow. Please ensure plugs are removed once you have finished ironing.

LANGUAGE: French Polynesia has two official languages, the French and the Tahitian. Tahitian is still being the most commonly spoken language among the natives of the island. A small lexicon is available on the last page of this Directory, don’t hesitate to use it. People from Moorea will appreciate to hear

you speaking their language

LAUNDRY SERVICE Dial: 9 or 5752 A laundry bag is available in your bungalow closet. Please hand it to your room maid or phone

the reception for collection before 9:00 am. Laundry collected before 9 a.m. will be returned in


the same evening. Please note that there is no dry-cleaning service available at the hotel or on

the islands of Moorea.

LIZARDS or GECKOS Dial: 9 or 5752

Geckos are our lucky mascots and the name of Moorea is directly coming from the gecko. They

may make a clicking sound but are totally harmless and in addition they are very fond of

mosquitoes.

LOST AND FOUND Dial: 9 or 5752

Please contact the reception for any lost or found articles in the hotel.

LUGGAGE Dial: 9 or 5752

Please contact reception for assistance with your luggage. If your departure time is scheduled

for the afternoon, a luggage room located near the reception area is available, allowing you to

enjoy of your remaining time at the hotel.

MAINTENANCE SERVICE Dial: 9 or 5752

Please call the reception for all maintenance problems related to a malfunction in your bungalow

or room.

MEDICAL PRACTITIONER - DENTIST Dial: 9 or 5752

The hotel does not have an in-house doctor, but the island of Moorea has a small hospital, some

dentists and three chemists as well as some private doctor whom are on call during the

weekends.

Private doctors can be consulted at their practices, the closest being at Maharepa commercial

center or alternative can be called to your hotel room for a consultation. Please note however

that travel costs will be added to the consultation fee.

In case of emergency and specific needs, please contact the Reception who will make any effort

to obtain medical care by contacting the emergency services or a doctor on call.

MINIBAR Dial: 9

Each bungalow or room is equipped with a minibar, should you wish to have it filled with

beverage, please contact the Reception. The minibar shall be refilled only upon request and

according to your beverage selection.

Please note that the minibar is not a fridge (does not have any compressor) and storing food in it

is not recommended.

PHARMACY Dial: 9 or 5752

A pharmacy is located in the village of Maharepa. Please contact reception for any assistance.

PONTOONS

The water depth around the pontoons does not exceed 1.00 meters (3.2 feet). For security reasons diving and jumping from the pontoons or over water terraces is therefore prohibited. We recommend that all children playing on the pontoons or terraces be supervised PRIVACY:

Please place the wooden ‘do Not disturb” sign located outside on your front door if you require

any privacy.


SAFETY DEPOSIT BOXES Dial : 9 or 5752

An electronic safe is available in your room’s closet in order to safely store your valuables and

important documents. The hotel cannot be held responsible for the loss or damage of valuables

or money left in your room and/or on the terrace.

Please ensure that all the windows and doors are properly locked before leaving your bungalow

or room.

If the event you do not remember your safe opening code, please contact the Reception.

SANITARY TOWELS

Kindly dispose of your sanitary towels in the small bag provided and place it in the bin.

STAMPS Dial: 9 or 5752

Stamps can be purchased directly at “Have a Nice Pearl” boutique located in the hotel’s lobby

SUN PROTECTION

The sun in Polynesia is particularly strong. We would recommend that you wear sunglasses, a cap

and sunscreen. A t-shirt is highly recommended whilst snorkelling.

SMOKING

For safety reasons smoking is not allowed in the bungalows or villas.

SWIMMING: The swimming pool and the lagoon are not supervised. While swimming in the lagoon, please be mindful as to not overestimate your strength since the current can be at times overpowering and unpredictable. We strongly recommend that you wear plastic shoes to avoid cutting yourself on the coral or being stung by sea urchins, stonefish or some shellfish. Collecting shellfish or coral is strictly prohibited, as we are in a protected area established by the P.G.E.M (General Plan of Maritime Areas).

We also recommend you avoid wearing glittery jewelleries while swimming and keep your hands away from coral holes or crevices, as there is a risk of being bitten by moray eel trying to protect its territory.

SWIMMING POOL

Our swimming pool has no lifeguard on duty.

Beach towels are available from the activities hut till 05:00 p.m. upon presentation of the beach towel card.

� Open daily: From 07:00 am to 05:00 pm

TAXI Dial: 5797

Taxi are on request and to avoid any disappointment we recommend that an advance booking

is done.

Please contact the Activity Desk or the Reception for booking.

TEA & COFFEE FACILITIES Dial: 9

You will find a heating kettle and tea set available in your bungalow, along with your complimentary coffee, tea and sugar. The room maid will replenish them once a day.


TELEPHONE INFORMATION & INTERNATIONAL DIALLING CODES All rooms have an IDD access to the OPT network (Office of Post & Telecommunication) Local Calls

Dial « 0 » for the outside line, wait for the tone and dial the local number.

International Calls

Dial « 0 » for the outside line, wait for the tone, then dial the country code and the desired number.

Example: To call the USA dial 0 + 00 + 1 + the 10-digit number without the 0

Suite to Suite

Dial « 1 » followed by the room number.

For example, to call room 402, dial 1 402.

TIPPING

Tipping in Polynesia is at your own discretion.

WATER

The Resort is located in the “Drinking Water Area” of the municipality’s water supply network.

Nevertheless, as a precautionary measure and especially in the rainy weather conditions, we

recommend consuming bottled water that best suits your body’s needs.


6. INTERNATIONAL COUNTRY CODES

French Polynesia: 689

Argentina : 54 Japan : 81 Australia : 61 Koweit: 965 Austria : 43 Lebanon : 961 Belgium : 32 Mexico : 52 Brazil : 55 New Caledonia : 687 Canada : 1 New Zealand : 64 Chile : 56 Norway : 47 China : 86 Poland : 48 Colombia : 57 Portugal : 351 Cook Islands : 682 Qatar: 974 Denmark : 45 Russia : 7 Finland : 358 Saudi Arabia : 966 France : 33 Singapore : 65 Germany : 49 South Africa : 27 Great Britain : 44 Greece : 30 Hawai : 1 Holland (Netherlands): 31 Hong Kong : 852 Ireland: 354 Israel : 972 Italy: 39

South Korea : 82 Spain : 34 Sweden : 46 Switzerland : 41 Taiwan : 88 United Arab Emirates : 971 United states of America: 1 Venezuela: 58


8. TAHITIAN LANGUAGE LEXICON

Here are few words in Tahitian, don’t hesitate to use them. People from Moorea will appreciate to

hear you speaking their language.

Ia Orana Bonjour Good Morning Nana Au revoir Bye Bye

E aha te huru Comment allez-vous ? How are You ?

Maitai Bien Well

Taoto maitai Bonne nuit Have a Good Night

Ananahi A demain See you tomorrow

Maururu Merci Thank You Aita peapea De rien You’re welcome

e Oui Yes Aita Non No

Vahine Femme Woman

Tane Homme Man

Tamarii Enfant Child

Popa’a Etranger Stranger Here Aimer To love

Pape Eau Water

Pape to’e to’e Eau fraîche Cold Water

Pia Bière Beer

Ei’a Poisson Fish

Ei’a ota Poisson cru Raw Fish

Ha’ura Espadon Sword Fish

Ma’o Requin Shark Nao Nao Moustique Mosquito & sand fly

Tupa Crabes Crabs

Mai’a Banane Banana

Tumu haari Cocotier Coconut Tree Ni’au Feuilles de Cocotier Coconut Leaves

Opa’a Noix de coco Coconut Tiare Fleurs Flowers

Fare Maison House

Pareo Pareo Pareu

Miti Mer Sea

Motu Ilots Islets

Tamure Danse tahitienne Tahitian Dances

Tapu Tabou, Interdit Forbidden

Mata’I, Mara’amu Vent Wind

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