Management Information Systems

Course Instructor

Deepika Arora

• Information systems (IS) are used in almost every business.– Service industries like education, travel, insurance, finance,

IT/ITes etc cannot work without information.– ATM’s at banks, Kiosks with touch screens and clerks

scanning our purchases using bar codes are few examples of IS been used every hour.

– Central network alerting farmers about farm crops and pests, providing updates on weather and soil condition and pricing of grains…..

– In Italy, a consortium of cheese makers uses IS to track when and where cheese was produced, how did it look and tastes and what will it cost.

– Major Fortune 500 companies spend more than $1 billion per year on IS

– No matter in what profession you are, you can always use IS

Classroom Policies• Attendance Criteria – 75% (NO COMPROMISES!!)

• You are expected to be class on/before scheduled time. You will be allowed to enter in class in first 10 minutes of lecture. After that you are welcome to class but would not be awarded attendance.

• Make sure you are not absent on Presentation day or Activity day or case study discussion day or tests. Zero marks would be awarded to absentees.

• You’ll be informed well in advance about the important deadlines.

• DO NOT COPY ASSIGNMENTS. All the copied assignments and master assignment would be straight away cancelled

Grading For Course(100)MSE 20 marks

Assignments 20 marks

2 * Hourly Tests 15 marks

Presentation 10 marks

Participation in Case Studies and Activities

15 marks

End Sem VIVA & written Exam

20 marks

Books Referred

• D.P Goyal, Management Information System, MacMillon

• Stair & Reynolds; Principles of Information Systems, A Managerial Approach

• Laudon & Laudon, Management Information Systems, Managing The Digital Firm

• James O’Brien, Management Information Systems• Post, Management Information Systems,

Irwin/McGraw-Hill • L M Prasad, Usha Prasad , Management Information

Systems, Sultan Chand & Sons• G B Davis, M H Olson, Management Information

Systems – Conceptual Foundations, Structure and Development, Tata McGraw Hill

• Discovering information system By Jean Paul Van Belle

Online Resourceshttp://www.lib.umd.edu/groups/learning/Decision-MakingModel.pdf

http://www.the-intuitive-self.org/scripts/frameit/author.cgi?/website/author/memoir/supplements/decision_techniques.html

Explain modal of decision

About decision making Techniques

http://www.ii.metu.edu.tr/~ion501/demo/21.html

http://www.wisegeek.com/what-is-dbms.htm

Different types of IS with examples

Website containing various articles regarding DBMS

http://ist.uwaterloo.ca/as/iststructure.htm

http://yourdon.com/strucanalysis/wiki/index.php?title=Chapter_9

Structure

Data Flow diagrams

http://www.yourtechtv.com/viewVideo.php?video_id=92&title=What_is_ERP_

http://www.ibspublishing.com/index.cfm?section=sample&action=view&id=11765

ERP video

Bank Case Study

Lesson plans• Sub Module 1:Introduction to Information systems (Week 1 - Week

3)– Concepts like Data, Information, Types of Information,

Definition, Significance, Components of IS, IS in organizations, IS & organizations & management & strategy.

– Introduction to MIS, Characteristics, Components & Importance, Challenges, Different types of MIS uses, Functional Aspects

– Cases - Reebok International, Bank of New York: Mainframes or Distributed Systems, American National Insurance Speeds Information to Customers with MIS and BPM, Information System in Restaurant, Overhauling the Information Systems Environment, SystemX Inc. Withdraws Rs. 1 Billion SoftGuide Acquisition Offer

– Assignment 1 in Week 1

Lesson plans

• Sub Module 2: Decision Making (Week4 – Week 5)– Simon’s model of Decision Making, Structured

& Unstructured Decisions– Introduction to DSS, Types of DSS,

Components of DSS, Uses and Challenges of DSS

– Cases - The George Washington University Data-Driven Decision Support Project, Pfizer uses Alphablox Web-based platform to create Sales Analysis Decision Support application

– Assignment 2 in Week 4

Lesson plans• Sub Module 3: Database Management (Week 6 –

Week 8)– Overview of Database Management Systems,

Objectives, Role, Advantages & Disadvantages of DBMS, SQL, Uses of Database for Integration across Functional Areas, Database Applications

– Cases – Motorola’s Biometrics Solutions Require Large Self- Managing Database, The George Washington University Data-Driven Decision Support Project

– Assignment 3 & 6 in Week 6 & 7

Lesson plans• Sub Module 4: Systems Analysis & Design (Week

9 – Week 12)– SDLC – System Development Life Cycle,

Software Development Models– System Analysis: SRS, DFD, DD, Decision

Tables– Design Methods, Detailed System Design,

Design Documentation, BPR (business process re-engineering)

– Cases - Discovery Communications Digs Out of Mountains of Documents, Overhauling the Information Systems Environment

– Assignment 4 in week 9

Lesson plans• Sub Module 5: Managing the Digital Firm (Week 13-

Week 16)– E-business, E-commerce & M-commerce– Introduction to ERP, SCM, CRM, Knowledge

Management– Wireless Technology– Security & control– International Information Systems– Cases - Security Loopholes, System Failure!,

Web Portal Benefits, The 2004 Athens Olympics Network: Faster, Stronger—and Redundant, Aviall Inc.: From Failure to Success with Information Technology

– Assignment 5 in Week 15

• Study of MIS in Retail management• Study of DSS in Manufacturing organisation• Critical Assessment of Supply chain management in McDonalds. -• CRM-for building closer relationship with customers in Insurance Sector

In India• ERP –the business backbone • Security management of IT in Indian BPO’s/IT companies• Security, ethical and social challenges of IT in Indian markets• Study of IS in any Indian company• Change Management in business• Developing IT strategies for small organisations. • AI technologies in business• Use of DSS in any Industry in India• MIS – Myth or reality for Management• DSS – Mirage or Mirror Image• MIS – Profit or Loss center • Increasing Leadership effectiveness through DSS

Presentation topics