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    BBA 473

    Strategic Planning andPolicy Analysis

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    Course Objective

    To look at an organization from the CEOs

    perspective and to understand the necessity

    of leadership and entrepreneurship in an

    organization. The organizations strengths,

    weaknesses, opportunities and threats must

    be analyzed in order to formulate a strategicplan of action, goals, and controls to meet

    those goals.

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    Course Outcomes

    Develop the students capacity to think

    strategically about a company, its business

    position, and how it can gain sustainable

    competitive advantage.

    Build skills in conducting strategic analysis

    in a variety of industries, especially toprovide the student with a stronger

    understanding of competitive challenges.

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    Course Outcomes

    Give students hands on experience in

    crafting business strategy, reasoning

    carefully about strategic options, using

    what-if analysis to evaluate alternatives, and

    making strategic decisions.

    Improve students ability to manage theorganizational process by which strategies

    get formed and executed.

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    Course Outcomes

    Integrate the knowledge gained in earliercore courses in the business school

    curriculum. Develop powers of managerial judgment

    and improve ability to create resultsoriented action plans.

    Elevate importance of ethical principles,personal and company values.

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    What is Strategic Management?

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    If you dont know where youre

    going, youre liable to wind upsomeplace else!

    -- Yogi Berra

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    Plans are nothing;

    planning is everything!

    -- Dwight D. Eisenhower

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    What do we mean by strategy?

    Strategy is grounded in the array of

    competitive moves and business approaches

    management depends on to produce

    successful performance.

    Strategy is managements game plan for

    strengthening the organizations position,pleasing customers, and achieving

    performance targets.

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    Without a strategy,

    managers have:

    No thought-out course to follow

    No roadmap to manage by

    No action program to produce the

    intended result

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    Good strategy and

    good strategy execution

    are the most trustworthy signsof good management.

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    Three Fundamental

    Strategic Questions

    Where are we currently?

    Where do we want to be in the future?

    How will we get there?

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    Strategic planning is adisciplined effort to produce

    fundamental decisions and

    actions that shape and guidewhat an organization is,

    what it does, andwhy it does it.

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    Benefits of Strategic Planning Increased effectiveness

    Increased efficiency

    Improved understanding and better learning

    Better decision making

    Enhanced organizational capabilities

    Improved communications and public relations Increased political support

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    What does a companys

    strategy consist of?

    How to satisfy customers

    Broad or narrow product line?

    Amount of customer service provided?

    How to grow the business

    Concentrate on a single business strategy?

    Diversify into related or unrelated industries?

    Expand globally?

    Company strategies concern:

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    How to respond to changing industry andmarket conditions

    How best to capitalize on new opportunities

    How to manage each functional piece of thebusiness

    How to achieve strategic and financial

    objectives

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    Sustained Competitive AdvantageSustained Competitive Advantage

    AboveAbove--Average ReturnsAverage ReturnsReturns in excess of what an investor expects toReturns in excess of what an investor expects to

    earn from other investments with similar riskearn from other investments with similar risk

    Occurs when a firm develops a strategy thatOccurs when a firm develops a strategy thatcompetitors are not simultaneously implementingcompetitors are not simultaneously implementing

    Provides benefits which current and potentialProvides benefits which current and potentialcompetitors are unable to duplicatecompetitors are unable to duplicate

    Strategic CompetitivenessStrategic CompetitivenessAchieved when a firm successfully formulatesAchieved when a firm successfully formulates

    and implements a valueand implements a value--creating strategycreating strategy

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    which are required for firms to achieve:which are required for firms to achieve:

    AboveAbove--Average ReturnsAverage Returns

    Strategic CompetitivenessStrategic Competitiveness

    Sustained Competitive AdvantageSustained Competitive Advantage

    The Strategic Management ProcessThe Strategic Management Process

    Involves the full set of:Involves the full set of:

    ActionsActionsCommitmentsCommitments DecisionsDecisions

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    Components of

    Strategic Management Process Recognizing and evaluating external and

    internal environment.

    Development of strategic mission.

    Strategy Formulation

    Strategy Implementation

    Evaluation of performance

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    Rapid technological changes Rapid technological changes

    Rapid technology diffusions Rapid technology diffusions

    Dramatic changes in

    information and

    communication technologies

    Dramatic changes in

    information and

    communication technologies

    Increasing importance of

    knowledge

    Increasing importance of

    knowledge

    Fundamental nature of

    competition is changing

    Fundamental nature of

    competition is changingThe pace of change

    is relentless....

    and increasing

    The pace of change

    is relentless....

    and increasing

    Traditional industry

    boundaries are

    blurring, such as...

    Traditional industry

    boundaries are

    blurring, such as... Computers

    Telecommunications

    Computers

    Telecommunications

    21st Century Competitive Landscape21st Century Competitive Landscape

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    The global economy is

    changing

    The global economy is

    changing

    People, goods, services andideas move freely across

    geographic boundaries

    New opportunities emerge

    in multiple global markets

    Markets and industries

    become more

    internationalized

    People, goods, services andideas move freely across

    geographic boundaries

    New opportunities emerge

    in multiple global markets

    Markets and industries

    become more

    internationalized

    Traditional sources of

    competitive advantage

    no longer guarantee

    success

    Traditional sources of

    competitive advantage

    no longer guarantee

    success

    New keys to success

    include:

    New keys to success

    include:

    Flexibility Innovation

    Speed

    Integration

    Flexibility Innovation

    Speed

    Integration

    21st Century Competitive Landscape21st Century Competitive Landscape

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    Stakeholders:Stakeholders: Groups who are affected by a firmsGroups who are affected by a firmsperformance and who have claims on itsperformance and who have claims on itswealthwealth

    The firm must maintainThe firm must maintainperformance at an adequate level inperformance at an adequate level inorder to maintain the participationorder to maintain the participationof key stakeholdersof key stakeholders

    OrganizationalOrganizationalOrganizationalOrganizational

    EmployeesEmployeesManagersManagers

    NonNon--ManagersManagers

    EmployeesEmployeesManagersManagers

    NonNon--ManagersManagers

    FirmFirmFirmFirm

    Capital MarketCapital MarketCapital MarketCapital Market

    Stock market/InvestorsStock market/InvestorsStock market/InvestorsStock market/Investors

    Debt suppliers/BanksDebt suppliers/BanksDebt suppliers/BanksDebt suppliers/Banks

    Product MarketProduct MarketProduct MarketProduct Market

    Primary CustomersPrimary CustomersSuppliersSuppliersPrimary CustomersPrimary CustomersSuppliersSuppliers

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    Stakeholder Involvement

    Two issues affect theTwo issues affect the

    extent of stakeholderextent of stakeholder

    involvement in the firminvolvement in the firm

    How do you divide theHow do you divide thereturns to keepreturns to keep

    stakeholders involved?stakeholders involved?

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    CapitalCapital

    MarketMarket

    ProductProductMarketMarket

    OrganizationalOrganizational

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    Stakeholder Involvement

    Two issues affect theTwo issues affect the

    extent of stakeholderextent of stakeholder

    involvement in the firminvolvement in the firm

    How do you increase theHow do you increase thereturns so everyone hasreturns so everyone has

    more to share?more to share?

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    CapitalCapital

    MarketMarket

    ProductProductMarketMarket

    OrganizationalOrganizational

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    Political/

    Legal

    Political/

    Legal

    EconomicEconomic

    TechnologicalTechnological

    GlobalGlobal

    DemographicDemographicSocioculturalSociocultural

    CompetitiveCompetitive

    EnvironmentEnvironment

    IndustryEnvironmentIndustryEnvironment

    Components of the General EnvironmentComponents of the General Environment

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    GeneralE

    nvironment Demographic SegmentDemographic Segment Population sizePopulation size

    Age structureAge structure

    GeographicGeographicdistributiondistribution

    Ethnic mixEthnic mix

    Income distributionIncome distribution

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    Economic segmentEconomic segmentGeneralE

    nvironment Inflation ratesInflation rates

    Interest ratesInterest rates

    Trade deficits or surplusesTrade deficits or surpluses Budget deficits or surplusesBudget deficits or surpluses

    Personal savings ratePersonal savings rate

    Business savings ratesBusiness savings rates

    Gross domestic productGross domestic product

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    GeneralE

    nvironment Political/Legal SegmentPolitical/Legal Segment

    Antitrust lawsAntitrust laws Taxation lawsTaxation laws

    Deregulation philosophiesDeregulation philosophies

    Labor training lawsLabor training laws

    Educational philosophies and policiesEducational philosophies and policies

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    GeneralE

    nvironment Sociocultural segmentSociocultural segment

    Women in the workplaceWomen in the workplace

    Workforce diversityWorkforce diversity

    Attitudes about quality of worklifeAttitudes about quality of worklife

    Concerns about environmentConcerns about environment

    Shifts in work and career preferencesShifts in work and career preferences

    Shifts in product and service preferencesShifts in product and service preferences

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    GeneralE

    nvironment Technological SegmentTechnological Segment Product innovationsProduct innovations

    Applications of knowledgeApplications of knowledge

    Focus of private and governmentFocus of private and government--supportedsupported

    R&D expendituresR&D expenditures

    New communication technologiesNew communication technologies

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    GeneralE

    nvironment Global SegmentGlobal Segment

    Important political eventsImportant political events Critical global marketsCritical global markets

    Newly industrialize countriesNewly industrialize countries

    Different cultural and institutional attributesDifferent cultural and institutional attributes

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    External

    Environmental AnalysisA continuous process which includesA continuous process which includes

    Scanning: Identifying early signals of environmental

    changes and trends

    Monitoring: Detecting meaning through ongoing observationsof environmental changes and trends

    Forecasting: Developing projections of anticipated outcomes

    based on monitored changes and trends

    Assessing: Determining the timing and importance ofenvironmental changes and trends for firms strategies and

    their management

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    IndustryE

    nvironment A set of factors that directly influences aA set of factors that directly influences acompany and its competitive actions andcompany and its competitive actions andresponses.responses.

    Interaction among these factors determine anInteraction among these factors determine anindustrys profit potential.industrys profit potential.

    Threat of new entrantsThreat of new entrants

    Power of suppliersPower of suppliers Power of buyersPower of buyers

    Product substitutesProduct substitutes

    Intensity of rivalryIntensity of rivalry

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    Threat of

    Substitute

    Products

    Threat of

    Substitute

    Products

    Threat of

    New

    Entrants

    Threat of

    New

    Entrants

    Threat of

    New

    Entrants

    Rivalry Among

    Competing Firms

    in Industry

    Rivalry Among

    Competing Firms

    in Industry

    Bargaining

    Power of

    Buyers

    Bargaining

    Power of

    Buyers

    Bargaining

    Power of

    Suppliers

    Bargaining

    Power of

    Suppliers

    Porters Five Forces

    Model of Competition

    Porters Five Forces

    Model of Competition

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    Rivalry Among Existing CompetitorsRivalry Among Existing Competitors

    Intense rivalry often plays out in the following ways:Intense rivalry often plays out in the following ways:

    Jockeying for strategic positionJockeying for strategic position

    Using price competitionUsing price competition

    Staging advertising battlesStaging advertising battles

    Making new product introductionsMaking new product introductions

    Increasing consumer warranties or serviceIncreasing consumer warranties or service

    Occurs when a firm is pressured or sees an opportunityOccurs when a firm is pressured or sees an opportunity

    Price competition often leaves the entire industry worse offPrice competition often leaves the entire industry worse off

    Advertising battles may increase total industry demand, butAdvertising battles may increase total industry demand, but

    may be costly to smaller competitorsmay be costly to smaller competitors

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    CutthroatCutthroat competitioncompetition is more likely to occur when:is more likely to occur when:

    Rivalry Among Existing CompetitorsRivalry Among Existing Competitors

    Numerous or equally balanced competitorsNumerous or equally balanced competitors

    Slow growth industrySlow growth industry

    High fixed costsHigh fixed costs

    Lack of differentiation or switching costsLack of differentiation or switching costs

    High storage costsHigh storage costs

    Capacity added in large incrementsCapacity added in large increments

    High strategic stakesHigh strategic stakes

    High exit barriersHigh exit barriers

    Diverse competitorsDiverse competitors

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    Competitor AnalysisCompetitor Analysis

    The followThe follow--up to Industry Analysis isup to Industry Analysis iseffective analysis of a firmseffective analysis of a firms CompetitorsCompetitors

    CompetitiveCompetitive

    EnvironmentEnvironment

    Industry

    Environment

    Industry

    Environment

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    Competitor AnalysisCompetitor Analysis

    AssumptionsAssumptions

    What assumptions do ourcompetitors hold about the futureof industry and themselves?

    Current StrategyCurrent Strategy

    Does our current strategy supportchanges in the competitiveenvironment?

    Future ObjectivesFuture Objectives

    How do our goals compare to ourcompetitors goals?

    CapabilitiesCapabilities

    How do our capabilities compare

    to our competitors?

    ResponseResponse

    What will ourcompetitors do in the

    future?

    What will ourcompetitors do in the

    future?Where do we have acompetitiveadvantage?

    Where do we have acompetitiveadvantage?

    How will this changeour relationship withour competition?

    How will this changeour relationship withour competition?

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    Chapter 2Chapter 2

    External EnvironmentExternal EnvironmentWhat the Firm MightDoWhat the Firm MightDo

    Chapter 3Chapter 3

    Internal EnvironmentInternal EnvironmentWhat the Firm Can DoWhat the Firm Can Do

    SustainableSustainable

    CompetitiveCompetitive

    AdvantageAdvantage

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    C

    hallenge of Internal Analysis How do we effectively manage current coreHow do we effectively manage current core

    competencies while simultaneously developing newcompetencies while simultaneously developing new

    ones?ones?

    How do we assemble bundles of resources,How do we assemble bundles of resources,

    capabilities and core competencies to create valuecapabilities and core competencies to create value

    for customers?for customers?

    How do we learn to change rapidly?How do we learn to change rapidly?

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    Tangible ResourcesTangible Resources

    FinancialFinancial**

    PhysicalPhysical**

    Human ResourcesHuman Resources**OrganizationalOrganizational**

    What a firm Has...

    What a firm has to work with:

    its assets, including its people

    and the value of its brand name

    Resources represent inputs into a

    firms production process...

    such as capital equipment, skills

    of employees, brand names,

    finances and talented managersIntangible ResourcesIntangible Resources

    TechnologicalTechnological**

    InnovationInnovation**

    ReputationReputation**

    Some genius invented the Oreo.

    Were just living off the inheritance.

    F. Ross Johnson,Former President & CEO, RJR Nabisco

    ResourcesResources

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    What a firm Does...

    Capabilities represent:the firms capacity or ability to integrate individual

    firm resources to achieve a desired objective.

    Capabilities develop over time as a result of complex

    interactions that take advantage of the interrelationships

    between a firms tangible and intangible resources that are

    based on the development, transmission and exchange or

    sharing of information and knowledge as carried out by the

    firm's employees.

    Capabilities become important when they are combinedCapabilities become important when they are combinedinin unique combinationsunique combinations which create core competencieswhich create core competencies

    which havewhich have strategic valuestrategic value and can lead toand can lead to competitivecompetitive

    advantageadvantage..

    CapabilitiesCapabilities

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    For a strategic capability to be aFor a strategic capability to be a

    Core Competency, it must be:Core Competency, it must be:

    Core CompetenciesCore Competencies

    ValuableValuable

    RareRare

    Costly to ImitateCostly to Imitate

    NonsubstitutableNonsubstitutable

    What a firm Does...that is Strategically

    Valuable

    C C iC C i

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    Core Competencies must be:

    NonsubstitutableNonsubstitutableCapabilities that do not have strategic equivalents, such as firm-

    specific knowledge or trust-based relationships

    Capabilities that do not have strategic equivalents, such as firm-

    specific knowledge or trust-based relationships

    What a firm Does...that is Strategically

    Valuable

    Core CompetenciesCore Competencies

    ValuableValuable

    RareRare

    Costly to ImitateCostly to ImitateC

    apabilities that other firms cannot develop easily, usually due tounique historical conditions, causal ambiguity or social complexityC

    apabilities that other firms cannot develop easily, usually due tounique historical conditions, causal ambiguity or social complexity

    Capabilities that are possessed by few, if any, current or potentialcompetitorsCapabilities that are possessed by few, if any, current or potentialcompetitors

    Capabilities that either help a firm to exploit opportunities to createvalue for customers or to neutralize threats in the environmentCapabilities that either help a firm to exploit opportunities to createvalue for customers or to neutralize threats in the environment