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Connected Care Delivery Platform Connected Care Synchronous Services At Mayo Clinic Beth Kreofsky April 6, 2015

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Page 1: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Connected Care Delivery Platform

Connected Care Synchronous

Services At Mayo Clinic

Beth Kreofsky

April 6, 2015

Page 2: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Connected Care Delivery Platform

Mayo Clinic Services

• Patient care on-

campus– Patients from all 50 states and

150 countries

– 1,260,000 clinic patients

– 131,000 hospital admissions

• Patient care at a

distance• International Reach

• 252,000 asynchronous interactions

• 550,000 patients leveraging online

services

• 5,046 real-time video interactions

• 493 video case conferences mayoclinic.org/about-mayo-clinic/facts-

statistics

Page 3: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Connected Care Delivery Platform

Connected Care Delivery

Platform

The Connected Care Delivery Platform connects

Mayo Clinic’s integrated knowledge and expertise

to deliver the best health care, health guidance,

and health information to our customers anywhere,

anytime.

Page 4: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Connected Care Delivery Platform

Case

Conferences

Connected Care Modalities

Low

Work

flow

Im

ple

menta

tion D

ifficulty

• Texting and Email

• Telephone

• Remote Radiology

Interpretation

• Dermatology

• E-visits

• Specialist Consults

• Home Monitoring

• eICU

• Unscheduled

Emergent Guided

Care

Technological Complexity

Workflow Implementation Difficulty and Technological Complexity

High

Hig

hLow

• Scheduled Guided

Care

• Tumor Boards

Real-Time

Scheduled

Interventions

Real-Time

Unscheduled

Interventions

Remote

Monitoring

Messaging

Data

Exchange

Scheduled

Consultation

The Advisory Board Company. (2015)

Page 5: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Work approved by various

governing bodies

Reacted to work requests

Scarce dedicated resources

Tactical Work Approach

"Shiny Objects"

Minimal configuration

Reactionary to technology

updates

Manual workarounds to address

application integration

Non-Certified

Technologies

Just in time training

Non-certified technology

Manual reports

Minimal issue resolution

Support Practice

Implementations

Undefined tiered support

Multiple groups responsible for

maintenance

Clinical teams managing tech support

Non-Certified

Support

Organic Approach

Page 6: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Strategic Approach

Page 7: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Connected Care Delivery Platform

Practice Service

Examples:

• Stroke care

• Neonatal resuscitation

• Surgical follow-up

• Congestive heart failure

consults

• Transitional care follow-

Up

Practice

Integration

Page 8: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Connected Care Delivery Platform

Business Service

Examples

• Customer segments

• Key partners

• Revenue streams

• Cost structures

• Modality identification

Business canvas image

Business Service

Management

Page 9: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Connected Care Delivery Platform

Product ManagementProduct

Management

Page 10: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Connected

Care

Support

Operations

Product

Management

Business Service

Management

Practice

Integration

Operations and Support

Page 11: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Connected Care Delivery Platform

Where Are We Going?

• Business planning for service lines

• Leadership and governance planning

including service line oversight

• Each service line is at a different state of

maturity so may have different specific

areas of focus

Page 12: Mayo Clinic Connected Care - gpTRAC · Connected Care Delivery Platform Mayo Clinic Services •Patient care on-campus –Patients from all 50 states and 150 countries –1,260,000

Connected Care Delivery Platform

References

The Advisory Board Company. (2015). Telemedicine strategic plan

template. PowerPoint deck located at http://www.advisory.com/research/marketing-and-

planning-leadership-council/tools/2012/strategic-plan-template

Bushman, M., Kreofsky, B., Lilla, G., Lynch. S. (2015)

Synchronous vision and recommendations. PowerPoint deck.