maya avdibegovic - intouch multicultural centre against family violence - innovation: a key for a...
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NATIONAL FAMILY & DOMESTIC VIOLENCE SUMMIT
BY MAYA AVDIBEGOVIC
INNNOVATION: A KEY FOR A SUCCESSFUL
INTEGRATED RESPONSE THAT MEET THE NEEDS
OF CALD COMMUNITIES
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32 years of experience
Expertise in providing culturally tailored services
KEY STRATEGIC AREAS
Crisis Intervention
Prevention & Early Intervention
Expanding Organisational
Capability
Building Sector Capacity
Post-crisis Support
Research and Advocacy
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- Definitions:
- Introducing something new
- A creation resulting from study and experimentation
- The act of starting something for the first time
- Introducing something new
- Innovation means venturing away from familiar ground into uncharted territory
- Innovation is the embodiment, combination and / or synthesis of knowledge in
novel, relevant, valued new products, process or services
- What have we done? What is new in our model?
- A different way of looking into innovation:
- Innovation is all the rage, but we would be better off going back to a simpler
way of doing things
- We don’t need to be clever just less stupid
WHAT IS INNOVATION?
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- Main principle – common sense
- Steps:
1. Understanding – who are our clients
• In prevention work: CALD communities – women, men and children that need to be
educated, community leaders and groups that need to be engaged in prevention work
to become agents of change
• In crisis and post-crisis work:
• CALD women and children who experience family violence
• CALD men who are perpetrators of violence against women and children
2. What is the problem?
• in prevention work – lack of engagement, resistance, deeply embedded challenging
attitudes, being marginalised in current mainstream prevention activities
• in crisis support work – not accessing services, falling through gaps in system
3. Why do we have the problem?
1. Both in prevention and crisis support work models designed for the mainstream
community do not work for CALD communities
OUR APPROACH
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- Prevention – CALD Communities Leading
the Way to Respectful Relationships
- Crisis and post-crisis support – a holistic
multidisciplinary model
OUR MODELS
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PROJECT RATIONALE
CALD communities could be :
• more accepting of gender inequality and
normalising FV than general community –
(VicHealth NCAS report, 2009)
• disadvantaged access to prevention
information (limited verbal, written English
language skills)
Specific challenges:
• Language & communication barriers
• Differing cultural practice
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PROJECT OVERVIEW
Project Goal
To increase the awareness around gender equality, respectful relationships
and family violence in four ethno-specific communities in metropolitan
Melbourne
Project Objectives
1. To establish four ethno-specific Task Force Committees (TFC) that include a bi-
lingual facilitator and one representative from a local community partner
organization
2. To provide training on prevention of family violence and engage and facilitate
the Task Force Committees in critical thinking
3. To develop four culturally appropriate Task Force Committee Action Plans
4. To conduct eight primary prevention activities in conjunction with each of the
four Task Force Committees (32 activities in total)
5. To develop partnerships with local stakeholders for joint activities and
ongoing sustainability of the Task Force Committees
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Project Set up
Partnered with 4 local ethno specific community organizations
Recruited 4 bilingual facilitators
Established 4 ethno specific Task Force Committees (TFCs) of
between 4-8 members
PROJECT DESIGN
Sankat Mochan Samiti
Inc.
Reg. No. A0052145E
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Training and Activities
Delivered culturally appropriate training to facilitators, TFCs and
partner organization representatives
TFCs conducted community survey
Each group developed an action plan for 8 awareness-raising
activities.
Delivered 8 activities to their communities.
PROJECT DESIGN
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Sustainability
Partnerships established with local ethno-specific organizations at
outset
linkages were developed with each community’s local stakeholders,
including councils.
PROJECT DESIGN
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OUTCOMES
Good progress made in
initiating discussion within
the 4 communities
Facilitators and TFC
members have become
‘change agents’
Many activities had
outcomes beyond the
moment of delivery
Croatian knitting group – informal
discussions
Sudanese TFC member speaking at
art exhibition opening
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KEY ACHIEVEMENTS
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KEY ACHIEVEMENTS
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- Main principle – common sense
- Steps:
1. Understanding – who are our clients
• CALD women and children who experience family violence
• CALD men who are perpetrators of violence against women and children
2. What is the problem?
• not accessing services, falling through gaps in system
3. Why do we have the problem?
1. models designed for the mainstream community do not work for CALD communities
CRISIS & POST-CRISIS INTERVENTION
Culturally tailored model that
breaks down the barriers for
our clients
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Issues/barriers : LANGUAGE, CULTURE,
MIGRATION, SETTLEMENT
Solution: WORKFORCE
- inTouch team:
- 60% first generation migrants + 17% second
generation migrants
- 15 different cultural backgrounds, 28 different
languages and dialects
- FV Case workers = 90% first generation migrant
CRISIS & POST-CRISIS INTERVENTION
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Issues/barriers : VISA STATUS
Solution: REGISTERED MIGRATION
AGENT
- Women without permanent residency one of the most
vulnerable group
- Spousal visa, student visa, business visa, tourist visa
- Access to Family Violence Provision in Migration Act
- In 2014/2015 supported 377 clients on spousal visa to
access FV Provision
-
CRISIS & POST-CRISIS INTERVENTION
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Issues/barriers : LACK OF UNDERSTANDING OF
LEGAL & JUSTICE SYSTEM
Solution: IN-HOUSE LEGAL CENTRE
- Legal Barriers to CALD Women Experiencing Family Violence (2010)
- iTLC established in 2012, first of its kind in Australia
- Unique model where case workers and lawyers work together
- Supporting most vulnerable clients – internal referrals
CRISIS & POST-CRISIS INTERVENTION
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Issues/barriers : LACK OF UNDERSTANDING OF
LEGAL & JUSTICE SYSTEM
Solution: COURT SUPPORT PROGRAM
- In 2014/2015 more than 300 clients supported at 3 courts
- Currently piloting a duty lawyer service at two courts where lawyers and case workers provide support together
-
CRISIS & POST-CRISIS INTERVENTION
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Issues/barriers : ACCESS TO SERVICES
Solution: OUTPOSTS
- inTouch currently runs its services from 8 different location
- Central office in Richmond
- 3 court outposts
- 2 outposts at Maurice Blackburn’s offices
- Vietnamese Women’s Association
- Dandenong hospital (as a part of Health Justice Partnership project)
-
CRISIS & POST-CRISIS INTERVENTION
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Issues/barriers : LACK OF SERVICES FOR CALD CHILDREN
Solution: THE EMPTY JAR
- Children therapeutic book
- and resource pack
- Training for professionals
-
CRISIS & POST-CRISIS INTERVENTION
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Issues/barriers : LACK OF SERVICES FOR CALD MEN
Solution: CALD MEN’S BEHAVIOUR
CHANGE PROGRAMS
- Vietnamese MBCP established in 2009
- Arabic MBCP established in 2015
- Run by MBCP standards with addition of 3 weeks of tailored program
- Run by bilingual facilitators
-
CRISIS & POST-CRISIS INTERVENTION
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MULTIDISCIPLINARY SERVICE MODEL
FV
Support
ProgramCCS &
ICM
Program
inTouch
Legal
Centre
Court
Support
Program
Immigration
Assistance
Post-
crisis
recovery
Children
Groups
CALD
Men’s
BCP
Children
Book
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QUESTIONS?