OMCNewsThe right care, right here.

Community

May 12, 2017

Mission To provide exceptional,

compassionate care to

all we serve.

VisionWe will change lives by

nurturing hope, improv-

ing health and encour-

aging wellness – every

person every time.

Inside this Issue• Dress in Support

of Mental Health Awareness. See page 2.

• Happy Nurses Week! See page 4.

• Flood debris clean up photos. See page 7.

• Dice Run of the Mills is still on. See page 11 for more information.

In Honor of Robert Evans, First Christian Church Donates to OMC Cancer Treatment Center

The First Christian Church of West Plains recently donated $6,000 to Ozarks Medical Center (OMC) Cancer Treatment Center in honor of Robert Evans, the 15-year old son of Randal and Dee Evans who recently passed away from his battle with leukemia. “Through some good-spir-ited bidding, we raised $6,000 at a pie auction at the church in honor of Robert,” said Pastor Rick Rutledge. Pictured left to right at the check presentation are: Robin Morgan, OMC Foun-dation Board Member; Morgan’s grandchildren, Anika and Akhil; Susie Kenslow, FNP, OMC Cancer Treatment Center; Dee Evans; Brandon Evans, Robert’s brother; RJ Lee; Randal Evans; Dr. Charles Morgan, OMC Cancer Treatment Center; Kathy Pettit, church member; Pastor Rick Rutledge, First Christian Church; Ruby Russell, OMC Cancer Treatment Center; and Jeff Jones, OMC Vice President of Clinics. For more information about the OMC Foundation, call 417-853-5200.

See more photos on pages 8-10

FORUMSis postponedfor May 17and May 18See page 4for details!

May 12, 2017 2

Quality Dress in Support in MayDress in support days are Fridays in May for Mental Health Aware-ness Month. Stickers are $5 each with proceeds going to Behavioral Healthcare’s PSR (Psychosocial Rehabilitation Program).

Dress code is nice jeans and collared shirt (no T-shirts may be worn). Please verify with your supervisor that your department may participate before purchasing Dress in Support stickers.

Stickers may be purchased for $5.00 per Friday on the main campus at Main Admissions Reg-istration, Heart Care Services and Neurosciences; in the Shaw build-ing at Rehabilitation Services; in Parkway in Public Relations, BHC, Finance and the Founda-tion; Internal Medicine; and at OMC Home Care (Riverways).

Patient Experience Results by Unit/Department May 8, 2017Here’s this week’s patient experience report. Our results are generally down from last week. Our returns for the 1st quarter are diminishing as we move deeper into the 2nd quarter. I will be emailing the department detail reports later today. The detail reports provide more information for huddle boards and staff meetings. They should give our coworkers a good understanding of our current top box percentage (TBP) and the improvement needed for our TBP to achieve the 62nd percentile. If you have any questions, please contact Steve Cul-ver, Service Excellence Director, 257-5984.

OMC to offer Cooking Well with Diabetes ClassOzarks Medical Center (OMC) Lead Clinical Dietician Christopher Henson, MS, RD,LD, will present a Cooking Well with Diabetes class at the Thayer Fun and Friends Senior Center on Thursday, May 18 at 2 p.m. The class is free and open to the public, but reservations are required.

Henson will offer Consistent Carb education including recipes and food samples. He will also demonstrate proper portioning to help control blood sugars. Behavior changes for a successful lifestyle change, with exceptions and goal settings will be discussed.

To reserve a seat or for more information, contact Stephanie Reynolds at OMC Mammoth Spring at 870-625-3228 or Joy Taylor at OMC Thayer at 417-264-7136.

Updated Consent PolicyThe updated Consent Policy has been loaded onto the portal. There are numerous changes to the policy. Please review the updated policy with your staff and assure that they are aware of these changes. These changes affect all areas. The policy can be found at: http://oza-sharepoint1/Policies/Policies%20and%20Procedures/In-formed%20Consent%20%20042717.pdf

Please order a supply of new consent forms from the Print Shop as well.Please contact me with any questions.Laura Collins, RN, PI/Regulatory Coordinator, ext. 5890

< 62nd Percentile62nd – 75th Percentile

=>75th Percentile

Weekly Change

Month to DateMAR

Quarter to Date

1Q2017

Year to Date2017

Year to

Date

Unit/Department Percentile Rank

Percentile Rank

Percentile Rank N

Inpatient - HCAHPS 50th 39th 34th 159

Inpatient ICU – HCAHPS N/A 32nd 28th 10

Inpatient OB – HCAHPS 88th 84th 84th 17

Inpatient CSU – HCAHPS 17th 13th 15th 31

Inpatient Med/Surg - HCAHPS 55th 47th 37th 101

Emergency Dept. 65th 43rd 41st 120

Surgical Services 2nd 5th 8th 63

Clinics - CGCAHPS 34th 27th 29th 545

OMC Home Care - HHCAHPS

Behavioral Healthcare Clinic

Rehabilitation Services

Imaging Services 20th 41st 37th

Lab 33rd 38th 36th

Registration 46th 37th 26th

EVS 16th 18th 14th

Nutrition 35th 21st 19th

May 12, 2017 3

OMC offers Living and Hospice Support GroupOzarks Medical Center (OMC) has begun offering monthly meetings of the Living and Hospice Support Group. Each group meeting is designed with a dif-ferent monthly presentation of topics related to being a caregiver and the world of hospice. After a 15 minute presentation, a peer-to-peer bereavement support group is available for those interested. Light refreshments are provided.

The group meets monthly at the Willard Hunter Classroom in OMC Parkway Cen-ter, 1211 Porter Wagoner Blvd. in West Plains.

The next meeting will be held from 5 to 6 p.m. on Wednesday, May 24. The top-ic is “I’m a caregiver. Now what?” The presentation will be about recognizing fatigue syndrome and strategies to avoid it. There will be additional information about OMC Support Services.

For more information or to RSVP, contact Krishana Overstreet at 417-256-3133, extension 3005.

Lord, grant me tenacious winsome courage as I go through this day. When I am tempted to give up, help me

to keep going. Grant me a cheerful spirit when things don’t go my way, and give me courage to do whatever

needs to be done. In Jesus name, Amen.

Weekly Prayer brought to you by the OMC Chaplains

Private Facebook Page for OMC CoworkersA private Facebook page has been added for OMC coworkers. You may search Facebook for “Coworkers of Ozarks Medical Center.” Request to join. Once approved, you can change the notifications setting to “all.” This will notify you whenever something is posted. This private page will have more specific infor-mation just for coworkers and providers.

For questions or more information, please contact Melissa Smith at ext. 6737.

Quilt Raffle to Benefit OMC CoworkerTeresa Tilson, a Biller in Patient Accounts, and her family’s home was heavily damaged during the recent flood and many of her family’s belong-ings were lost. The Tilsons lived in the James Bridge area of Tecumseh.

A full-size quilt has been donated by “Sisters N Stitches,” the ladies quilt-ing group from the Church of God of Prophecy of West Plains.

Tickets are $2.00 each or 6 for $10.00 and are available for purchase in OMC Patient Accounts. The drawing will be held May 31, 2017 and the winner will be notified by phone.

People

OMC Courtesy Shuttle Out of ServiceThe shuttle was yet another casualty of our recent weather.

The shuttle is out of service until further notice. If you have

any questions, call Dianne Hoover at 293-9969.

Letter praising Missy DuggerIt has been a joy to have Missy as my therapist. She was thorough and instructive. She was pro-fessional and still kind. If Missy is a representation

of your company, then you have an excellent Company! Thank you for your help.

OMC Rehabilitation Services Receives Outstanding Survey Comments• Anne and Jonathan were outstanding caregivers. I’m

thankful for the job they did to bring me to recovery. • Conscientious, informative, skillful and listened to

my input as well as giving me the necessary info to help me understand and kept me motivated.

• Throughly satisfied with all the help given to me on helping me get back to normal!

• In therapy at OMC we seemed to make a lot of prog-ress. Doug was very knowledgable and helpful. I am pleased with the results.

• Happy, Happy, Happy!!!• Thank You Kevin!• Treated very good!! Thanks!

May 12, 2017 4

Quality

People

FORUMS ~ May 17 & 18 ~ POSTPONEDForums will NOT be presented next week, May 17 and 18 (Wednesday/Thursday), as originally scheduled. The repairs due to flooding in Parkway have not been completed. The classrooms are currently being used for storage and temporary office space. I will email “everyone” as soon as the new dates have been finalized.

Please make sure our coworkers that do not have email are informed about this change.

Thank you for your patience and understanding. Please contact me if you have any questions. Respectfully,Steve Culver, Service Excellence Director, 417-257-5984

Nurses’ Week gifts were delivered to OMC nursing staff this week. They received tumblers with OMC Nursing and ANA logos.

Thank you nurses for all you do!

Angela and Kista think the Med/Surg nurses are THE “BALM”!

May 12, 2017 5

You Rock!These individuals’ You Rock cards were shared with Public Relations:

Teagan Baumunk ~ Lab

“Teegan made sure borrowed consumables were returned to Baxter in Mountain Home.” ~ from a coworker

Nicole Raines ~ Lab

“Nicole made a special trip to Baxter in Mountain Home to pick up consumables for chemistry instrament.”

~ from a coworker

Matthew Spencer ~ CDL

“Matthew conducted a chemical stress test on my mother. She said he was extremely compassionate and did an amaz-

ing job explaining the process and setting her worries at ease. She knew she was in safe hands with him which we both

appreciated.” ~ from a coworker

Derrick Carroll ~ BHC (Children’s North Team)

“Derrick is always available to help CSS’s and answer questions, always supportive and encouraging ~

great supervisory techniques!” ~ from a coworker

Amanda Decker ~ Mountain Grove Medical Complex

“Amanda volunteered to complete a task for the CCM Department. I appreciate her willingness to help out.”

~ from a coworker

Dalton ~ NPU

“When CSU nurses had to respond to an emergency, Dalton immediately came out to watch our other patients and

make sure they were safe. Thank you Dalton! A+++ teamwork!” ~ from a coworker

Dave ~ EVS (Nights)

“Talk about someone who takes pride in their work! Dave spent 30 minutes scrubbing on hands and knees to make our

floors spotless! He coordinated with us to wax and polish without interupting patient care, and did an awesome job!”

~ from a coworker

Tonya Rackley ~ OB

“Tonya came over to Med/Surg, not once, but twice to help us start a scalp IV on an 8 month old baby. She is always so

sweet and eager to help out!” ~ from a coworker

Bart ~ CSU

“Bart is always helping housekeeping. When beds go down, he is stripping beds and taking trash out. Also, when you

come to CSU in the morning, the patients’ trash and linens are taken out of the rooms! He is outstanding!”

~ from a coworker

Service

May 12, 2017 6

Notes from Senior Leadership Meeting May 9, 2017AOC Hand-Off – Kim had no calls. Pam is on call through 5/15.

Good News Stories• There was a good turnout of leaders at today’s community clean-up event.• BHC staff is available at the MARC disaster relief event today and tomorrow at the Civic Center as a resource

for mental health needs.• Thirty-three providers have responded that they will attend tomorrow night’s NOC dinner.• OMC agreed to award scholarships to four senior in area high schools. Three scholarships are being distributed

this week by OMC leaders.

Recognitions• Kurt Abbey recognized Barry Stevenson, RN, Tammie Tettaton, RN, Chrystal Sikes, LPN and Cathy Tuck, LPN

for manning the Red Cross medical aid station following last week’s flood. • Senior Leaders recognized Josh Reeves for his hard work last week in response to the flood and clean-up efforts

and to the many staff who made it possible to continue operations in Parkway under the circumstances.• Jeff Jones recognized Lindsey Thompson for her recruitment efforts and her approach with candidates.• Pam Lee recognized Sherrie Lane for her work to address medication management issues found during the

mock survey.• Happy Nurses’ Week to all OMC nurses!

Upcoming Calendar EventsWednesday – Medicine Department at 7 am, BBQ for Hospital Week 11 am to 1 pm and 10:30 to 12 pmThursday – 90-Day Employee Meeting at 7:30 am, Board Quality & Safety Committee at 6 pmFriday – Ice Cream Cart for Hospital WeekMonday – New Employee Orientation starting at 8 am and Corporate Compliance Committee at 1 pmTuesday – I.T. Steering Committee at 5 pm, Medical Executive Committee at 6:30 pm

Roundtable ReportsGay – 1) A groundbreaking ceremony for the Thayer/Mammoth Spring Clinic will be scheduled in June. 2) She reminded members of the policy on use of OMC logo; PR approval is required prior to use. 3) OMC will contribute to an appreciation dinner for child welfare workers on May 19.

Jeff – 1) Galen Roberts, physician recruiter, has resigned. 2) A group will meet with a Mountain Grove employer next week re wellness/occupational medicine services. 3) Dr. Amey-Perrin, Inpatient Psych Candidate, has re-turned a letter of intent.

Connie – We will participate in the nurse pinning ceremony at MSU coming up in a couple of weeks and the nurse residency program kicks off on June 5.

Pam – 1) We have a first draft contract with Sodexo back from legal. We are negotiating with the company and hope to reach a final agreement by the end of June.

ServiceMembers prepared for next week’s employee forums presentation.

FinanceThe following capital requests were approved:1) Four Laptops, Microsoft Word Software and Carry Cases, Rehab-$3628.2) Three Bed Mattresses, NPU-$1605.933) Three Cameras, NPU for Monitoring Hallways and Outside Courtyard-$2643.60.4) Ice Machine (replacement), NPU-$5100

May 12, 2017 7

Service

OMC Leadership Team Helps With Flood Debris Clean UpMany Thanks to the leaders who were able to join us this morning for the REDI sponsored West Plains Community Clean Up Day. The OMC team picked up trash and debris along Howell Creek, from All Pet (on Porter Wagoner) to the Shoe Lofts.

OMC was represented by:• Josh Reeves• Gay Stover• Aimee Hilt• Aimee Jarrett• Amy Tucker• Kurt Abbey• Jeff Jones• Kim Thompson• Pam Lee• Stanley Pierre• Justine Kaurich• Sharon Morris• Mary Fine• Sherry Zajicek• Steve Culver• John McKinzie• Dona Paschall• Connie Schott

OMC and West Plains thank you for your efforts!

BHC Participating in Multi Agency Resource CenterOMC Behavioral Healthcare is participating in the local Multi Agency Resource Centers (MARCs) in our area, which are being coordinated with the Missouri State Emergency Management Agency.

Because many Missouri families have been impacted by devastating flooding, the Missouri State Emergency Management Agency is working with state, local, faith-based and volunteer agencies to provide one-stop shops for recovery assistance at Multi-Agency Resource Centers (MARCs) across the impacted areas of the state.

A total of 15 MARC locations have been selected across the state. In three locations the MARCs will be open for two days. MARCs provide trained workers who can identify resources for assistance with housing, public assistance, mental health counseling, or to help understand in-surance policies and the claim filing process.

SEMA partners in the MARCs include the American Red Cross, Missouri Depart-ment of Social Services, Missouri Department of Mental Health, Missouri Depart-ment of Insurance, Missouri Department of Health and Senior Services, Catholic Charities, Society of St. Vincent DePaul, The Salvation Army and Convoy of Hope.

Flood survivors are also encouraged to utilize United Way 211 to connect with vital resources they may need, such as shelters, clothing, and assistance with cleaning and sanitizing homes impacted by flooding. The service is available throughout Missouri by simply dialing 2-1-1.

For information about Missouri flooding recovery and resources check Mo.gov/flood. The site is regularly updated with new information.

Pictured left to right: Christy Jackson, LPC and Toni Autrey, ECW. BHC coworkers are

staffing the MARC event in shifts.

May 12, 2017 8

Celebrating National HOSPITAL WEEK

May 12, 2017 9

Celebrating National HOSPITAL WEEK

May 12, 2017 10

Celebrating National HOSPITAL WEEK

Dice Run is Still On ~ Course and Stop ChangesWe’re still on! Mark, Saturday, June 10 on your calendar and we’ll see you in West Plains for the first Dice Run of the Mills! In case you haven’t heard, Ozarkians are tough and resilient. After record breaking floods on April 29, losing several bridges, and devastat-ing losses at some of our Dice Roll stops, we decided that an event like this is needed for a little break and something to look for-ward to. The map and Dice Roll Stops will be updated and made public before the event. We hope you will plan to come join us. Two wheels or four wheels are welcome! Our Lot Party at Great Rivers Distributing is open to the public and will feature rock band Fender Bender, a cash bar, food trucks, vendor booths & more! Stay tuned to our event page at https://www.facebook.com/events/1746875625627416/ for the latest information!

A few more volunteers are still needed for the event. Contact Erin Gibbs at extension 6725 to find out how you can help!

For more information on the Dice Run, contact Melissa Smith at extension 6737.

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May 12, 2017 11

OMC Cafeteria HoursMonday-FridayBreakfast: 7:00 a.m. - 10:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Snack Bar: 1:30 p.m. - 4:00 p.m.Dinner: 4:00 p.m. - 8:00 p.m.Holidays & WeekendsBreakfast: 7:00 a.m. - 9:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Employees receive a 20% discount on most items in the cafeteria. (Menu subject to change without notice.)

LUNCH MENU SNACK BAR

CAFE

Daily: Salad Bar, Sandwich Bar, Pizza, Desserts

Chicken JambalayaBlackened CatfishRed Beans & RiceOkra & TomatoesFried Chicken SandwichVegetable Beef Soup

Garlic Pork LoinLemon Dill CodCandied YamsPeasHamburgersChicken & Dumpling Soup

Pineapple Arctic CharHomestyle Beef StewMacaroni & CheeseTomato Basil Summer SquashGrilled Chicken SandwichBaked Stuffed Potato Soup

Barbecue ChickenGarlic Roasted New PotatoesSugar Snap PeasBlack Bean BurgerWild Mushroom Bisque

MAY15

MAY16

MAY17

MAY18

MAY19

Pesto TilapiaBeef BarbacoaGarden RiceLyonnaise SquashCrispy Fish SandwichClam Chowder

Warm Soft Pretzels with cheese sauce &

mustard

Tacos Bar with shredded lettuce,

cheddar cheese, pico, diced onion & salsa

6 ChickenWings

for $3.00

$1.00 Hot Dogswith chili, cheese

sauce & 25¢ fountain

drinks

BBQChicken

Sliders$1.00 each

Click here for the complete meetings calendar and calendar of events

What’s happening at OMCMay 16 & 18-Prepared Childbirth Classes • 6:00-8:30 p.m., Ozarks Medical CenterRecommended during the second trimester of pregnancy, this class covers breathing, relaxation, support, labor/de-livery and C-Section. Call 417-256-9111, extension 6440 to register or for more information.

May 17-FORUMS • 7:30 a.m.•10:00 a.m.•1:00 p.m.•3:00 p.m. at Willard Hunter Classroom, OMC Parkway CenterStaff members are required to attend two Forums each year. Out-of-town clinics can connect through Go To Meeting.

May 18-FORUMS • 9:00 a.m.•1:00 p.m. •5:30 p.m. at Willard Hunter Classroom, OMC Parkway Center9:00 p.m. at the OMC CafeteriaStaff members are required to attend two Forums each year. Out-of-town clinics can connect through Go To Meeting.

May 18-Cooking Well With Diabetes • 2:00 p.m., at the Thayer Fun and Friends Senior Center, ThayerLead Clinical Dietician Christopher Henson, MS, RD,LD, will offer Consistent Carb education including recipes and food samples. To reserve a seat or for more infor-mation, contact Stephanie Reynolds at OMC Mammoth Spring at 870-625-3228 or Joy Taylor at OMC Thayer at 417-264-7136.

May 18-Behavioral Healthcare Open House • 5:00-6:30 p.m., at Willard Hunter Classroom, OMC Parkway CenterMay is Mental Health Month. Open House featuring in-formational hand-outs, resource referral packets, snacks, videos, and a computer for informal assessments to gauge anxiety and depression. Trained staff will be on hand to answer questions and discuss a variety of mental health topics. The event is free. For more information call OMC Behavioral Healthcare at 417-257-6762.

May 23-Heart Saver Infant CPR • 6-8 p.m., Ozarks Medical CenterCovers basic resuscitation skills on an infant. Recom-mended for the third trimester of pregnancy or after infant birth up to one year. Call 417-256-9111, extension 6440 to register or for more information.

May 24-Living and Hospice Support Group • 5:00-6:00 p.m., Willard Hunter Classroom, OMC Parkway Center, I’m a Caregiver. Now What? Presentation followed by grief support group. Refreshments served. Call Krishana Overstreet at 417-256-3133, extension 3005 to register or for more information.

Click here for local gym & fitness information

May 12, 2017 12