7/29/2019 Maxis Home Internet Including Terms & Condition

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CUSTOMERS TERMS FOR MAXIS SERVICES

his page provides a summary of Our Customer Terms for the Maxis Service and/or Maxisroadband Services subscribed by you (Services) and gives you some important informationbout what those term cover and your rights and obligations. Please read the informationelow carefully, as there are some important consequences for you.

ease visit our website at http://maxis.com.my/tnc or visit your nearest Maxis Centre tobtain a full copy of Our Customer Terms and the Maxis Privacy Statement. The full customerrms will also be displayed when you log onto the Maxis Services and/or the Maxis Broadband

ervices. In the event of any inconsistency or conflict between the Terms & Conditions in theummary and that on the website, the full-fledge Terms & Conditions on the website will takerevail.

THER TERMS YOU SHOULD BE AWARE OF:

What we will do: We are committed to providing the Services to you on an "as is" basis andithin a reasonable timeframe only if the Services are available in your area or is technicallyasible, if you meet our credit policy requirements and comply with our registrationquirements and Our Customer Terms.

What you must do to get the Service: You will need to:provide us with accurate and complete information at all times as may be required foravailing our Services.consent to your personal information being used by us in accordance with the Maxis PrivacyStatement for provision of the Services.read and accept Our Customer Termsensure that you have the necessary equipment to use the Services.consent to us and/or our agents to gain access to your premises with prior notice to placeour equipment and install our Services.promptly pay for the monthly service charges and other charges relating to the Services.You will be responsible for all service charges of the Services, whether or not you were theone using the Services.

make sure that payments to us are in full, without any deductions. At our discretion, we canoffset, consolidate or combine accounts or transfer monies outstanding in any of youraccounts with Maxis or its related companies towards reducing any amounts you owe usfor the Services.

our personal information: We collect, use and otherwise process your personal informations set out in the Maxis Privacy Statement, which also sets out your rights in relation to thisformation. Please read this carefully. You can find this on our website www.maxis.com.my orsit your nearest Maxis Service Centre. Alternatively, call us on 1800 82 1123 and we can send youcopy.

our obligations when you use the Service: You must:not disclose your log on details to anyone else, or share your Services.comply with the below terms which can be found on http://maxis.com.my/tnc:- Maxis Fair Usage Policy,- Maxis Service Terms and Conditions as applicable for the services or value added services

as may be subscribed by you,- Maxis Broadband Terms & Conditions;

- Maxis Home Terms and conditions; and- General Terms and Conditions (collectively 'Our Customer Terms').not use the Service:- to send spam or unsolicited email messages, and against public interest;- for commercial business purpose or resell Services unless permitted by Maxis; and- for any unlawful purpose such as vice or gambling, infringement of other people's

intellectual property, publishing any defamatory or abusive material;- not exceed a total stipulated data volume transmitted per month. If you do so, Maxis

reserves the right to take any action if deemed fit.

pgrade of service plan: Request for a change of plan is allowed with our approval and withou bearing all related charges.

When we can suspend or cancel your Service: We may suspend or cancel your Service in aumber of circumstances,uch as where you breach Our Customer Terms, you do not pay your bill on time, where it isecessary to restore or maintain our network, there is an emergency, the law allows or requiress to do so, you leave your premises, or you become bankrupt or insolvent. If the Service(s)/are cancelled or suspended, you are required to pay charges outstanding as atancellation/suspension date. A reconnection charge is payable before we reconnect aancelled/ suspended Service.

When we can alter the Service: Maxis reserves the right from time to time to make anyhanges deemed necessary and/or required either to its services or the Terms & Conditions. Endser will be notified of such changes via Maxis portal. Continued usage of the service by thend user will be deemed as acceptance by the end user of the changed or revised Terms &onditions.

ur/Your liability: We aim to provide but do not guarantee continuous or fault free services.We are not liable to you in contract, tort (including negligence), or otherwise for any loss oramage [e.g. lost profits or business or consequential losses that you may suffer in connectionith the Services (or a failure to provide the Services)]. You agree to indemnify and keep usdemnified against any loss, damage, liability or expenses arising from any claims whatsoevercluding for libel, invasion of privacy, infringement of intellectual property rights or breach of anyw or regulation arising from the use of your Services, whether by you or any other person.

GENERAL TERMS AND CONDITIONS

A. FIBRE INTERNET SERVICES1. There is a minimum subscription period for the Maxis Services subscribed herein unless

specifically stated otherwise by Maxis for a particular service (hereafter the Service).2. The Service is only available in certain coverage areas. Call 123 (from your mobile) or 1800

82 1123 or log onto www.maxis.com.my/home to check if you are within the Servicecoverage area.

3. We will call you within seven (7) days of your application for the Services to inform you ofour acceptance or rejection of your application. Provision of the Services is at Maxis solediscretion.

4. You consent for us and/or our agents to gain access to your premises with prior notice toplace our equipment and install the Services in your premises;

5. The Services will be installed at the address provided. If you need to relocate from thepremises stated herein, you shall provide us prior notice. Any such relocation shall be

subject to our Service coverage area and relocation charge as may be charged by us. Wealso have an option to terminate the Services with notice to you if the Services cannot beprovided at your relocated premises.

6. You are responsible for the safety of our equipment in your premises at all times. Upontermination of the Service, our equipment must be returned in good condition, failingwhich you may be charged for any loss or damage.

7. Services are offered as a package. Suspension, barring or termination of a particular servicefrom the package will cause the other services in the package to be suspended, barred orterminated (as the case may be) as well.

8. You may receive a bill for each of the services subscribed for in the package (up to 3 bills).Non-payment for any one of the services may result in suspension or barring of all theservices until the outstanding amount is paid.

9. Maxis reserves the right to introduce and deliver new services over a shared infrastructure.You may subscribe to such new services or to additional services from Maxis by way of arequest to us and the relevant service terms and conditions shall be deemed to beaccepted by you upon your acceptance and/or usage of such new and/or additionalservices. This applies to services that may be provided as a package by Maxis as well.

10. The Services as subscribed by you and/or the introduction and delivery of new services over

a shared infrastructure are subject to Our Customer Terms made available on our websiteat http://maxis.com.my/tnc.

B. IMPORTANT TERMS & CONDITIONS TO NOTE BEFORE SIGNINGUP FOR SERVICES

1. These Important Terms & Conditions shall apply for services under Part [A].2. The modem/ONT (Optical Network Terminal) provided at Customers premises is the

property of Maxis. Upon discontinuation of the service, you must return the complete ONTto Maxis in good working condition, failing which you will be charged. For rate charges,log on to www.maxis.com.my/home.

3. The Residential WiFi Modem and DECT phone belongs to the Customer and has awarranty of 12 months (warranty is only for manufacturing defects). Should there be anydamage or loss of device, the Customer may purchase another unit from Maxis. Please call1800 82 1123 or 123 from your Maxis Mobile for assistance on technical issues.

4. The installation process will take approximately 6-7 hours. You will receive a call from uswithin 7 days upon registration to confirm your appointment date and time. For any

rescheduling or cancellation of the installation appointment date, customers are requiredto inform Maxis 3 days prior to the appointment date. Maxis reserves the right to chargethe Customer RM200 for any late rescheduling or cancellation request.

5. A one-time installation fee of RM200 for standard installation is applicable. Thisinstallation fee may be subject to change from time to time (as updated on the HomeServices website) and covers the first 85 metres (outside your home) from the nearest FibreDistribution Panel to the Termination Box and the first 15 metres (inside your home) fromthe Termination Box to the Access Termination Box. Should the length required at theCustomers premises exceed the said allocated amount, the extra charges will be borneby the Customer. The installation provided is of standard specifications (over wall withclip or cable casing only), cost for any non-standard type of installations, such as over theceiling, underground ducts, concealed wiring and so on will be borne by the Customer. Forrate table guide, please log on to www.maxis.com.my/home .

6. You will need to approve the drilling area agreement before Maxis starts any installat ion.7. You will need to agree on the phone number assigned to you before Maxis activates the

service.8. You are allocated free minutes in your package, should you exceed the allocated minutes,

you will be charged according to the prevailing rates. For rate charges, log on to

www.maxis.com.my/home .9. Speed of service is on best effort basis. Maxis reserves the right to manage your speed

should you exceed the stipulated data volume quota.10. In order to enjoy the special Maxis Postpaid Principal holder promotion, you must be

subscribed to Maxis Postpaid plans package of RM48/month or above.11. This package comes with a 24-month contract. A penalty of RM500 is applicable should

you terminate the service before the end of the 24 months.12. A deposit of RM75 is applicable for Malaysians. For non-Malaysians the deposit is RM500.13. Maxis will not bear any penalty fees that may be charged by your current service provider

should you terminate the service before the end of your contract.14. All value added services offered with the respective plans will be available for Customers

as long as they subscribe to the Fibre Internet service.15. Balance of quota or unused services are not refundable/returnable and cannot be

converted into monetary value.16. To discontinue the service, walk-in to any Maxis Service Centre.

The above terms are supplemental to the Our Customer Terms on http://maxis.com.my/tnc.