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Page 1: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with
Page 2: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• BMS is designed to convert day to day business activities onautomated level.

• Reduction of manpower reliability for the company & its keypersons.

• Maximization of customer contact proactively through systemto initiate & complete tasks on time.

• Maximization of marketing & branding activities related to pre-sales, sales & post-sales processes in low cost solutions.

• e-filling system of enquiries, deals, references, manpower &such other important data & documents to reuse the same forfuture business generation.

• Maintaining & managing of corporate profile of the companyover web.

Page 3: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• Dynamic web portals with multiple websites choosingoption to change the company website & its contentanytime whenever the company wants to.

• Project demonstration option with enquiry generationsystem through web portal.

• Online payment option, to collect payments from thecustomers online. (on demand*)

• Automated reports generation, tasks initiation & manyother automated day to day things which system doesunattended 24/7 to take maximum output from thebusiness with the available resources.

Page 4: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

- Front end of the system - HR Module

- Back end of the system - Sales

- Dashboard - Marketing

- BMS - Accounts

- Projects - Cloud Telephony

- Response - Careers

- Reports

- BMS Mobile Application

Page 5: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Front End of the system

Page 6: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Back End of the system

Individual

Login for every

employee.

Page 7: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• BMS caters to modify the image management,content management, contact us information whereimages, content and contact us information can bechanged according to specific requirement.

• BMS settings – This module allows companies tomanage and apply personalized settings according toin-house day to day business practices.

Page 8: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Website switching

module to

change the Web

themes without

incurring any

other extra cost

Page 9: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• BMS allows HR to help and keep the track of all theemployees in terms of salary slips, leave request, otherapproval on automated level.

• Also it helps to maintain all the records of theemployees through e-filling.

• BMS allows knowing the specific & particularinformation of each employee, also you canmanage all the employees in this module.

Page 10: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• BMS helps to collect & manage enquiries project wise fromvarious sources, allows taking proper follow-up of each enquiry,automated reminders system is also there to remind thecustomers about their visit & ongoing conversations with theSales Person.

• It also helps to the Sales Person to remind to get in touch withthe customer for further comments on his requirement on thedate & time instructed by the customer previously, this modulealso allows you to mark the enquiry lost or open or reassign toany other employee in the organization.

• This is a very powerful tool which will definitely increase yourenquiry to deal conversion ratio without increasing yourmarketing budgets.

Page 11: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Enquiry Management,

New Enquiry Registration

to register the customer

details.

Page 12: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Follow up Management

Page 13: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• BMS allows users to convert an enquiry to deal, this module isdesigned to capture each details of your deal with thecustomer so the same can be smoothly managed over ayear’s time. User friendly design of the Deal Management easilyallows users to mention all the details carefully.

• It ensures that all the future receivables from the customer willbe properly and carefully managed and communicated timeto time even though the sales person or the staff is changed.

• It gives proper control on everything to the managers, keypersons and apparently to the owners of the organization.

Page 14: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• BMS plays a very important role between the builders andbuyers after successful booking and deal configuration.

• It ensures a smooth communication to the respective customeron the development of the booked properties and in returnproper receivable by complying all the required legalformalities with the help of these module owners of thecompany can rely on the system to manage timely follow-upsof their receivables from the market.

• This module is designed in such a way that even though thecompanies staff changes multiple times between the dealperiod then also the communication to the customer andvarious statistics to the companies does not get hampered.

Page 15: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Listing of collection

plan of individual

user & Manager.

Page 16: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Project Management

System to enter &

manage the projects

& there status,

Images, Plans & such

other things.

Page 17: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Customer Response

Management

Testimonials ,

Web Enquiry

Management.

Website visitors hits

from various location

& various IP address.

Page 18: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Bulk SMS, Voice call,

E-mail Marketing

Bulk SMS Marketing.

Page 19: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Payment Receipt

Management.

Accounts Management

Page 20: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• Reports is a very powerful module which givesyou analytical data of various day to dayactivities.

• Reports can be generated team wise, employeewise, enquiry wise, follow-up wise, deal wise ordate wise.

• Reports are also available with Businessintelligence.

Page 21: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Reports

Page 22: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• BMS has its own Automated Assistance system whichguides & informs the key persons in the organizationabout day to day activities of their teams.

• Automated Assistance system is designed to analyzeevery day records of the business and send emails tokey people in the organization.

• It is very powerful and useful tool to take control ofentire day to day activities of all the personal in theorganization.

Page 23: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• BMS runs on Mobile App if you want to know more..

It also works

OFFLINE.

Page 24: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• Clients can use the cloud telephony services in BMS systems directly,

• Post paid plans,

• Toll free, Mobile or Landline numbers can be added,

• Unlimited users/ agents can be added,

• Tracking of enquiries/leads can be done automatically.

Page 25: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• Version 2.0 will be launched by January 2016.

• BMS is designed to be upgraded every month as perthe best working practices observed in the industry.

• All the upgradation will be available to every clientevery month as per the variant of the system installed.

• Store and Vendor Management will be launched bysoon.

Page 26: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

• Dedicated support team to guide & educate theclients employees about usage of the BMS system.

• Value added services (VAS) such as SMS credits,email credits, Voice call credits, Company profilevideo’s, SEO Packages are available for all theclients.

• Our upcoming Pune’s own property portal“www.rentpune.in” will be launched soon andvarious services from the same will be available for allthe clients*.

Page 27: Maximization of customer contact proactively through systemsoftwaresuggest-cdn.s3.amazonaws.com/brochures/1466512904_B… · customers about their visit & ongoing conversations with

Thank You!http://www.edynamics.co.in/

Watch BMS on:

https://www.youtube.com/watch?v=svQ_De52CG8

For a live demo please call us on:

+91 9595 018000

edynamics Business Management System

All Rights Reserved © 2015 edynamics