PowerPoint Presentation

Matthew W. Kreuter, PhD, MPHWashington University in St. Louis

AIRS 36th Annual Training and Education ConferenceJune 2, 2014Atlanta, GA

Development of a Data Dashboard

For 2-1-1s and their Communities1- Catherine Penrod, CEO- Jarred Wilson, Data Resource Specialist- Marti Morris, Director- Linda Brinkley, Resource Data Manager2-1-1 Panelists

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5- Data collected by 2-1-1s are rich and unique.- These data are currently underutilized.- Better using them can have social impact.

Three key assumptions6

- Raise awareness - Improve services

- Increase efficiency - Garner resources

Whats the value of 2-1-1 data?7In short, the dashboard would help users

- Improving lives - Strengthening communities

To what end?8In short, the dashboard would help users

- What are the most pressing problems? - Where are those problems felt the most?

- How are problems being addressed?

- Are we making a difference?

How can data do this?9In short, the dashboard would help users

- Municipalities - Government agencies

- Philanthropies

- Service providers

Who would use it?10Heres where wed really like your ideas and input

- Community-specific data - Agency-specific interests

- Cross-community comparisons

- Changes and trends

What would they look for?11

- Planning or projecting - Resource allocation

- Program improvement

- Evaluation

How would they use the information?12

- Philanthropies: make decisions, set priorities - Leaders: emerging issues, affected communities - Service providers: improve quality, efficiency

- Organizations: applying wisdom of crowds

For example13So summarizing these data stories

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15- User interface- Taxonomy- Programming

Three phases of design162-1-1 leaders - In person: 17 call centers (NC, FL, MO) - Phone/web: 6 teleconferences - United Way Worldwide - 2-1-1 U.S. Steering Committee - 2-1-1s in MI, IN, Cleveland, OrlandoStakeholder input17Software vendors - Bowman Systems - RTM Designs - VisionLink - Northlight - iCarolStakeholder input182-1-1 data managers - Sample data from 14 call centers (FL, NC) Stakeholder input19User interface

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- Display of data-based indicators- Presented in usable form- Multiple data sources at once- Providing real-time, ever-changing data21

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29Taxonomy

30- 12 categories- 68 sub-categories- 708 codes from AIRS/2-1-1 LA

Taxonomy31CategoriesFoodLegal servicesUtilitiesHousing & shelterDisaster

Clothing & household

EducationEmployment & income

Health careChild care & adult careTransportationMental health & addictions32CategoriesFoodLegal servicesUtilitiesHousing & shelterDisaster

Clothing & household

EducationEmployment & income

Health careChild care & adult careTransportationMental health & addictions33Sub categories for FoodHelp buying food Food pantries Soup kitchens Feeding children Home delivered meals Holiday meals 34Sub categories for FoodHelp buying food NL-6000, NL-6000.2000, NL-6000.2500, NL-6000.9500, BD-5000.5000, BD-5000.4500, BD-5000.2250, BD-1800.1500Food pantries BD-1800, BD-1850, BD-1800.2000.620, BD-1800.2000.640, BD-1800.2000, BD-1800.8000, BD-1800.8200, BD-1800.8200-250, BD-2400, BD-1800.1900Soup kitchens BD-5000.1470, BD-5000.1500, BD-5000.8300Feeding children BD-5000.5100, BD-5000.8000, BD-5000.8200, BD-5000.8500, BD-5000-0200; BD-5000.1450Home delivered meals BD-5000.3500, BD-2400.2590Holiday meals PH-2950.1500-120, PH-2950.8500-850, PH-2950.1500-200, PH-2950.1750-300, PH-2950.8500-87035Sub categories for Housing & ShelterShelters

Low-cost housing

Rent/mortgage assistance

Home repair & maintenance36Sub categories for UtilitiesGasWater ElectricHeating fuelTrash collectionUtility payment plans Disconnection protection

Utility deposit assistance37- Focus on high volume categories- Describe in plain language- Engender empathy- Clear meaning to non-2-1-1 audiences

Goals for taxonomy38Computer programming

39How it worksdddddCALLERS2-1-1YourTown 2-1-1MyTown SoftwarevendorAPIDashboarddatabaseserver2-1-1DashboardInterface 40 - Building data repository

- Calculating data elements

- Linking to 2-1-1 & user interface

- Launch date: September 2014

In progress41- Widespread use by stakeholders

- Better understanding of community needs

- Better coordination of services

- More data-informed giving and grant making

- More efficient allocation of public resourcesWhat does success look like?42- Better lives for low-income families

- Fewer unmet basic needs

What does success look like?43How do you anticipate using the 2-1-1 Data Dashboard?

How do you see the Dashboard helping you and your community? What questions or concerns have you had about the Dashboard? Questions for panel44Questions or comments?

45Perfect is the enemy of good

Designing for local vs. national Data challenges

Hosting the dashboard Discussion topics46Nikki Caito, project manager

Balaji Golla, lead programmer Chris Casey, lead designer Shaina Sowles, project assistant Our team47

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