matthew candy - designing next generation personalisation
DESCRIPTION
Three ways that agile marketing and design can keep your organisation ahead of the pack - Creating compelling customer experiences - Engaging your employees - Innovate / Innovate / InnovateTRANSCRIPT
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90% 32%
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Source: Question B4 What kind of digital strategy does your enterprise have?; n=2,869
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data informs experienceexperience transcends channel
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IBM Designcamp :: IBM Confidential :: ©2014 IBM Corporation 1
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Take 2 minutes &design a vase
design a better way for people to enjoy flowers in their home
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IBM Designcamp :: IBM Confidential :: ©2014 IBM Corporation
Product or Task FocusedExperience Focused
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the importance
of design
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Design is not just what it
looks like & feels like.
Design is how it works.- Steve Jobs
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IBM Designcamp :: IBM Confidential :: ©2014 IBM Corporation 16
“I just want it to work.”
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IBM Design :: IBM Confidential :: ©2014 IBM Corporation
This is not a user experience
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This is a user experience
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Attitudinal / Sentiment Data
Context Data
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All English Lawn Tennis Club
Founded 1868
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Placing people at the heart of the
experience design process
New ways of working - iterative,
rapid and agile – across business
and IT
Concentration of experience
design, data analytics, strategy
and technology skills
Hands-on innovations and demos
Integrated mobile prototyping &
development
Fusing resources from
marketing, IT, and agency
partners together
Tapping into broader ecosystem
of partners, technology, api’s,
data sources from outside the
typical
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Experiences driven by data
Extend physical experiences with digital
Use digital to enhance personal engagement
In summary
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