matrix telecom solutions: eternity ne - ip-pbx

Warm Welcome

ETERNITY NEThe Next Generation IP-PBX for Small Businesses

• Analog, GSM/3G and IP Converged Platform

• IP Trunks and Extensions

• GSM/3G Trunks and Extensions

• VoIP Calling over UMTS (3G)

• Enterprise-grade Call Management

• Off-Site Mobility with Mobile and IP Extensions

• Integrated Auto-Attendant and Voice Mail

• Web-based Remote Management

• Compact Footprint

At-a-glance

ETERNITY NE

> 3 CO (TWT) Lines> 2 Digital Phones> 6 Single Line Telephones> Up to 16 IP Extensions

ETERNITY NE3

> 3 CO (TWT) Lines> 12 Single Line Telephones> Up to 16 IP Extensions

ETERNITY NE312

> 4 CO (TWT) Lines> 16 Single Line Telephones> Up to 16 IP Extensions

ETERNITY NE416


ETERNITY NE6

Product Variants

ETERNITY NE

ETERNITY NE4


GSMUMTS (3G)

VoIP

CO (TWT)

ETERNITY NE

SIP Proxy

SIP Proxy

Confidential

Trunk-side Connectivity

ETERNITY NE

SLT 1

IP Phone Softphone

GSM/UMTS(3G) SLT 14

DKP 1

DKP 2IP

WLAN Router

Mobile SIP Client

Analog Phones

Digital Key Phones

IP Extensions

Mobile Extensions

Remote IP Extensions

ETERNITY NE

Extension-side Connectivity

SLT 1

IP Phone Softphone

GSM/UMTS(3G)

SLT 14

DKP 1

DKP 2

IP

CO (TWT)

Wi-FiRouter

Mobile SIP Client

Analog Phones

Digital Key Phones

IP Extensions

Mobile Extensions

Door Phone

Remote IP Extensions

SIP Proxy

SIP Proxy

Door Lock

Confidential

ETERNITY NE

Overall Connectivity

ETERNITY NE NE3 NE312 NE416 NE4 NE6

CO Ports 2 3 4 4 6

Single Line Telephones 4 12 16 10 14

Digital Key Phones 2 - - 2 2

VoIP Trunks* 8 8 8 8 8

IP Extensions* 16 16 16 16 16

GSM/UMTS(3G) Trunks* 2 2 2 2 2

Simultaneous VoIP Calls 8 8 8 8 8

Door Phone with Relay* 1 1 1 1 1

Voice Mail System* 4 Channels37 Mail Boxes

4 Channels37 Mail Boxes




Voice Messages 16 Messages of 16 Seconds EachFor Auto-Attendant, Voice Prompts, Voice Help

Ethernet Port 1 1 1 1 1

Power Supply External Adaptor - 24DC, 1.5A* Optional and Field Pluggable Module

ETERNITY NE

Hardware Capacity

Analog Phones Digital Key Phones IP Phones

Android/iPhonesMobility Clients

PC Soft phones

IP-DECT

Confidential

ETERNITY NE

Phone Options

• 3 SIP Accounts

• Multiple-Programmable Keys

• 6 Line, 2 Line Display

• Auto Configuration

• Multiple Call Handling

• Peer-to-Peer Calling

• Power over Ethernet (PoE)

• Phone Book

• Voice Mail Key

SPARSHVP248P

SPARSHVP248S

Confidential

Phone Options

IP Phones

• 6 Line, 2 Line Display

• Programmable Feature Keys

• Touch-Sense Feature Keys

• Full Duplex Speaker Phone

• Headset Connectivity

• Flexible Desktop Mounting

EON48

EON310

Phone Options

Digital Key Phones

EONSOFT EONSOFT with DSS

Phone Options

PC based Digital Key Phones

NEO10

• Phonebook Entries: 80

• 76 Caller ID Memory

• Message Wait Indication

• Battery Free Operation of CLIP

• Speaker Phone

• Handset Volume Control: 4 Levels

• One-Touch Speed Dial

• Cellular Phone RFI Noise Immunity

• Data Port with RJ11 Jack

• Colors: White and Black

Phone Options

Single Line Telephones

Optional Connectivity

• VoIP Server Card with Built-in SIP Registrar and Proxy Server

• 8 VoIP Channels

• 8 VoIP (SIP) trunks

• 8 IP Extensions Built-in, Expandable up to 16 with IP8 License

• Audio Codec: G.711A/µ, G.729A/B, G.723, GSM-FR, iLBC

Modular Architecture

VoIP Server Module

Confidential

• GSM Port for Voice Calls

• Maximum 2 Modules at a time

• Quad-Band Operation

Frequency Band (MHz): GSM850, EGSM900, DCS1800, PCS1900


GSM Module

• Make Calls with Superior Voice Quality over UMTS (3G) Network

• Make VoIP Calls with Registering Proxy Servers over UMTS (3G) Network

• Frequency Band Support

- Tri-band 850/1900/2100 MHz

- Tri-band 900/1900/2100 MHz

Confidential


UMTS (3G) Module

Confidential

• Module to Connect a 4-Wire Door Phone

• A Relay Contact to connect Relay Activated Device (I.e. Door Lock/Release device)

• Physical Connector Type: RJ45


Door Phone Module

• Mail Boxes for Individual Users

• Greets Four Callers Simultaneously

• Conversation Recording, Call Screening and Email Notification

• Onboard USB Port to enable Voice Mail System

• 4 GB USB Flash Drive supplied as default with VMS License

• Expandable Up to 32 GB (576 Hours)


Voice Mail System

Solution Overview

DKP

SLT

Office Employees: SLT & DKP

CEO’s Desk

India Office

Employees working from Home

IPIP Phone

CO (TWT)

ETERNITY NE

Mobile IP Extensions

GSM/UMTS(3G) NetworkGSM/3G Mobile Extensions

IP Softphone

Softphone

Teleworkers: Australia

Mobile Workers

GSM/UMTS(3G) Network

Mobile Workers

Solution Overview

Application Scenario

• Enterprise-Grade Features Reduces Administration Time and Increases Overall Productivity

• Variety of User Terminal Options to suit Flexible Working Environment

Analog Telephones, Digital Key Phones, IP Key Phones, SIP Phones, IP Softphones

• Variety of Trunk Options to make Calls via Cost-effective Networks Reduces Telephony Cost

CO Trunk Lines, GSM, UMTS (3G) and VoIP (SIP) Trunks

• Multi-Party Conference Enhances Collaboration and Speeds up

Decision Making

• Forward Calls on Mobile Phone ensures No Lost Opportunities

• Forward Voice Mail on Email in Non-availability in Office

Office Communication Solution

Solution Overview

• Extended Office for Employees Working From Home or Remote Site

• Make and Receive Office Calls from Convenient Working Location

• Transparent Functioning as if working from Office

• Access to IP-PBX features from User Location

• Anywhere Access to Voice Mail via Email Notification

• Boon for Overseas Employees or Remote Site Workers

Teleworking

Solution Overview

• Office Communication on the Go

• Ideal Solution for Employees who keep Travelling across the Geography

• Use GSM or UMTS (3G) Mobile Phones as Office Extensions

• Use Mobile Phones with SIP Client as Office Extensions

• Use all IP-PBX features – Make and Receive Calls, Access Voice Mail and Directory, Conference etc.

Mobile Worker

Solution Overview

Key Features

• Same credentials such as User name and Authentication Password can be entered in three different IP terminals

• All three devices now works as a single extension to make/receive calls

• In event of an incoming call, all three devices rings

• User can attend call from convenient device

ETERNITY NE

PSTN/GSM/UMTS(3G)

/VoIPEmployee

not at Desk

The same desk call is Attempted on two IP devices

with same credentials

Laptop with Softphone

Mobile with SIP Client

IP Telephony

Call Forking

Confidential

• Identify the Presence and Mode of Communication just before you Make a Call

• Status of Availability - Online, Offline

• User’s Willingness to Participate - Busy, Available on Mobile, Our of office etc.

• Preferred Mode of Communication - Call, Text Messaging

• Reduce the Number of Failed Call Attempts

• Integrated Presence Server of NE maintains and distributes the Status of all IP users

IP Telephony

Presence and IM

• Make VoIP calls via over UMTS (3G) SIM inserted in ETERNITY NE

• VoIP calls can be Made in Absence of Wired Internet Connectivity

• Remote Workers can User DISA to use this Facility

GSM/UMTS

(3G)

ITSP Proxy

ETERNITY NE

IP Telephony

VoIP Call over UMTS (3G)

• Place VoIP calls without Involving a Proxy Sever

• End User devices can be SLT, DKP or IP extensions located at anywhere in the world

• IP Addresses of Various SIP Devices Can be Programmed in a Peer-to-Peer Table

• 900 Such Entries Can be Programmed

• Shorter Extension Codes Can be Defined in Place of Long Number Strings/Addresses

WANIP

SLT

IP Phone Router302

WANETERNITY NE Router

DKP

IP Phone

IP Telephony

Peer-to-Peer Calls

• Field Users can access Telephony Features from their Mobile Phones

• Access to PBX features such as Making and Receiving Calls, Transfer, Forward, Conference Calls, Access to

Voice Mail, etc. while Roaming

DKP

SLT

IP PhoneETERNITY NE

Office

GSM/UMTS(3G) Network Coverage

IP Softphone

201

229

230

231

232

Field Mobile Workforce

202

228

Mobility Features

• Both Desk phone and Mobile Rings Simultaneously

• User can Pick up the Call from any of the Two Terminals

• Helps Users to Stay Connected from Anywhere

CO/GSM/UMTS(3G)

VoIP

Caller

Desk Phone

Mobile Phone

Mobility Features

Dual Ring

Confidential

• When a Caller places a Missed on Any of the Trunk (CO, GSM/3G or VoIP), NE Automatically Gives a Call back

• On Receiving the Call, User is provided with Options viz. DID, Follow Auto-Attendant or Call Routed to the Operator

• Caller’s Numbers should be Programmed in Trusted Caller’s List

PSTN/GSM/UMTS(3G)

/VoIP

Sales Person

ETERNITY NE

Auto-Attendant

Operator

DID

Caller Leaves Missed Call on Any of the NE Trunks Port and

System Initiates Auto Call back

Mobility Features

Call back on Mobile

• No Need to Remove SIM from GSM/UMTS(3G) Module for Balance Inquiry or Recharge

• Recharge / Inquire the SIM Balance from Web-based Management

Current balance is 32.5350. RC26, V2V Local-30p/min, 30days. Dial *44*26# Ckt scrore at just Rs3/Day. To act, dial *123*04#

*141**140*1234567890123456#

Balance Inquiry Number

Reply from Service Provider

Recharge Coupon Number

Mobility Features

SIM Balance Inquiry and Recharge

• Eliminate the Need of an Operator to Route Calls, Auto-Attendant does it all

• Customers can Reach to Desired Extension without the help of an Operator

• Keep your Organization Running 24x7 by Greeting Callers round-the-clock

• Greetings as per Time of the Day – Morning, Evening and Off Hours

Intelligent Functions

Auto-Attendant

Welcome Greetings

PSTNGSM/UMTS

/VoIP

No Answer User Busy

Calling Joseph

Caller

Call Established

Smith 502

Sara 503

Joseph 501

Operator

1

9

0

#

Call Disconnect

8

3

6

1

5

7

2

4Calling Activity:Dialed Extension Number: 501Dial by Name: Joseph, Dial 567

Welcome to ABX Inc. !Please Dial Extension Number7-Dial by Name8-Leave a Message5-Listen Promotional Scheme9-Go to Operator

Presenting Other Options

The Person you wish to talk is not available. Please dial…1 to retry9 to go to operator0 to go to initial node# to disconnect


Auto-Attendant

• No Need to Remember Additional digits to be Added or

Removed while Placing a Call

• Modify the Dialed Number by adding Specific Area Code or

Country Code Automatically

• Simply Dial Large Numbers by Entering String of Short

Numbers


Automatic Number Translation

Operator

MD’s ResidenceMD’s Extension

Ideal Route

No Need of Operator to Route Calls

Caller gets Directly Connected to Desired Extension

Actual Route

Operator

Incoming Call First Lands On the Operator’s Extension and then Transferred to the Appropriate

Extension

NE Checks Incoming CLI with the Numbers Stored in Programmed

CLI Table and Directly Transfers it to the Respective Extension

PSTN

ETERNITY NE

Scenario 1 Normal Routing

Scenario 2 CLI based Routing


Caller-ID based Routing

• Automatically Selects the Most Economical Route for Each Outgoing Trunk Call

• Comprehensive LCR

• 3 Types of LCR:

Time based

Number based

Combination of Time and Number based

• Call made Outside the Organization are always at Least Possible Cost

ETERNITY NE

VoIP

PSTN

GSM/3G

09998396496

+15768999876

2630555

+15768999876 09998396496 2630555


Least Cost Routing

• Allow or Deny Calls in-between CO, Mobile or VoIP networks

• Comply Country Specific Telecom Regulations


Logical Partitioning

• Boon for the Big Organization where Group of Trunks shared by Number of Users

• If the Called Person does not Pick up the Call in event of Missed Call or Busy

• Called party can Directly Reach to the Concern person without any Delay

• Bypass Operator and Auto-Attendant

• Saves time of the Caller and Reduces Hassel for Operator to ask who has Called

• Supported on GSM/UMTS(3G) and VoIP(SIP) Trunks

301System Stores Calling Party’s no. with its

Extension PortWhen the User Calls Back, Call Gets

Routed to the Same Extension

GSM/UMTS(3G)

/VoIP


Return Call to Original Caller (RCOC)

• Forward Desk calls to Different Number as per Day or Night Time

• Destination Numbers can be Other Extension, External Number or Voice Mail

• For example: Desk calls can be Forwarded to User’s mobile during Day time, Residence number at Night Time


Scheduled Call Forward

• Incoming Voice Mail is forwarded to User’s Email account

• Notification can be made With or Without Attachment

Voice Mail System

Voice Mail to Email

• The User can Record his Conversation in his Personal Mail Box

• The User can Listen Recorded Conversations Stored in the Mail Box along with other Messages

• Extremely Useful Feature for Organizations that works on Verbal Commitments

Voice Mail System

Conversation Recording

• Call Detail Record of Outgoing, Incoming and Internal Calls

• 6000 Outgoing, 5000 Incoming and 1000 Internal Calls

• Filters like Call Duration, Calling Number, Trunk, Extension etc. helps in Call Analysis

• Structured Call Charges – based on the Outgoing Trunk used for Dialing

• Options of Fixed, Unit wise and Percentage wise Service Charge

• Charges on Special days can be Defined

• Call Rates can also be Defined based on the Time-Zone

• Print SMDR Reports can be Printed in Online and Offline Mode

Simplified Management

SMDR with Call Cost Calculation

• Multiple Extensions can be Grouped under a User Group

• Incoming Call the Extensions Ring as per the Assigned Priorities

• On receiving a Call, the Extensions Rings according to the assigned Priorities

• Group Members can Spread across Different Geographic Locations


Global User Groups

• Built-in Web-server Functionality for Remote Programming,

• Saves Time and Cost of Technical Support

• Two Programming Access Modes

System Administrator (SA)

System Engineer (SE)

• Supported Languages

English, French, German, Portuguese, Spanish, Italian


Remote Management

• Set Once/Repeat Alarm for All Users

• Alarm Snooze Ensures that no Alarms get Missed

• Alarms Types: Automated or Operator Served

• Generate Report of Non Served Alarms

• Alarm Notification Type:

Voice Mail

Auto Generated Voice Message

Music on Hold

Operator

Productivity Boosting Features

Alarms and Reminders with Snooze

00

Logistics & Transportation

Field Sales Person(Mobile SIP Client)

Technical Support Team

Reception

Office Employees

PSTN

Internet

ETERNITY NE

Factory Workers

Local LAN

GSMUMTS/3G


Conference – Up to 6 Participants

Logistics & Transportation

Field Sales Person(Mobile SIP Client)

Technical Support Team

Reception

Sr. Manager-Production

Sr. Manager-Sales

CO

Internet

ETERNITY NE

Factory Workers

Local LAN

GSM/UMTS3G Up to 6 People can be

included in single Dial-in Conference

>Callers can join in a conference by dialing a dial-in code at a pre-defined time

• Callers can join in a conference by dialing a conference dial-in code at a pre-defined time


Conference – Dial-in

• Control the Use of Trunk Resources and Extensions

• Set Monthly Call Budget for Individual Extension

• Exceeding the Budgeted Value, Extension is Barred from Calling Facility

• Budgeted Value can be Cleared Manually or Automatically Every Month

Cost Control Features

Call Budget on Trunks and Extensions

+91 9999900001

+91 9999900002

Incoming Number:+91 9999900005

+91 9999900005

GSM/UMTS(3G)

GSM/UMTS (3G) Card

• Communicate with Field Employees at Zero Call Cost

• Insert as many as Two CUG SIMs in Two GSM/UMTS(3G) Modules

• Any Call made to Field Employee is routed via CUG SIMs of Module


CUG over GSM/UMTS(3G)

• Assign Call Privileges/Permissions to Individual Users

• Allow or Deny Certain Numbers to be Dialed

• Allow or Deny Calls during Day and Night Hours

Confidential


Toll Control

PRODUCT DESCRIPTION

ETERNITY NE3 PBX with 3 CO, 2 Digital and 6 Single Line Telephone Ports

ETERNITY NE312 PBX with 3 CO and12 Single Line Telephone Ports

ETERNITY NE416 PBX with 4 CO and 16 Single Line Telephone Ports



OPTIONAL MODULE DESCRIPTION

ETERNITY NE VoIP SERVER 8 VoIP Channels to connect 4 SIP Trunks and 8 VoIP Users

ETERNITY NE IP8 License to Enable 8 IP Users

ETERNITY NE GSM GSM Port for Voice Calls

ETERNITY NE UMTSA UMTS (3G) Port for Voice Calls for USA and Compatible Networks

ETERNITY NE UMTSE UMTS (3G) Port for Voice Calls for Europe and Compatible Networks

ETERNITY NE VMS Voice Mail System to Attend 4 Simultaneous Calls with Mailboxes for Individual Users

ETERNITY NE 4WDP 4-Wire Door Phone Port with a Relay Contact

Summary

Ordering Information

• Type of Presentation: Product Presentation

• Number of Slides: 54

• Revised on: 31st May 2013

• Version-Release Number: V1.R4

For Further Information Please Contact:

Email ID: [email protected]

Visit us at www.MatrixComSec.com

mailto:[email protected]

http://www.matrixcomsec.com/telecomsolutions/small-business-pbx.html

matrix telecom solutions: eternity ne - ip-pbx

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