Corporate Learning Solutions Sdn. Bhd. (806041-K)H4-A Bangunan Khas, Jalan 8/1E, Off Jalan Barat, 46050 Petaling Jaya, Selangor, Malaysia

Tel : 603 - 79554650 Fax : 603 - 79552706Email : info@corp-learning-sol.com Website : www.corp-learning-sol.com

this workshop is organised by:

MASTERCLASSSUSTAINING EMPLOYEE ENGAGEMENT AND

PRODUCTIVITY FOR MULTIGENERATIONAL WORKFORCE

OBJECTIVESAs a result of attending this 1-Day workshop, each participant will be able to:• Discover what Employee Engagement and Productivity is and why it matters• Develop an Understanding of the impact of Employee Engagement on Business Results• Understand the Differences Between Traditionalist, Baby Boomers, Gen X, Gen Y and Gen Z• Learn how to Better Communicate and Motivate with Different Generations• Develop the Ability to Lead and Engage a Multigenerational Workforce• Understand how Emotional Intelligence is impacting the Multigenerational Workforce• Develop a Personal Action Plan for enhancing their Leadership Effectiveness

Date : 27th February 2013Time : 9:00am - 5:00pmVenue : Grand Dorsett Subang, Jalan SS12/1, 47500 Subang Jaya, Selangor

WORKSHOP FORMATThis seminar will include theory, hand-outs of practical example deliverables for reference and to assist in learning, exercises that would reinforce key concepts and learning. During the workshop, each team explores leadership concepts through practical exercises and case studies.As part of the Pre-Workshop Preparation, participants will be required to review a set of Readings related to the theme on Productivity and Talent Management & Employee Engagement.

TARGET AUDIENCEThis workshop aim at executives, managers and supervisors who intend to improve their abilities in sustaining employee engagement and productivity of a multigenerational workforce with emotional intelligence.

Prof Sattar Bawany

"We’ve always had a policy of trying to put our staff first. The staff should come first, the customers second and your shareholders third. If you take that approach you’ll find that everyone wins.

Happy staff results in happy customers, lots of happy customers result in happy shareholders."~ Sir Richard Branson, Founder, Chairman and CEO of Virgin Group

HRDF Claimable

Introduction & Objectives• Introduction & Checking-In• Review Workshop Objectives• Setting for Collaborative & Productiove Session: S.C.O.P.E. Approach• Top 10 Lessons Learnt on Employee Engagement

Demystifying the Importance of Employee Engagement and Productivity• Intoduction: What are Productivity and its strategic importance?• The Business Case for Employee Engagement• Key drivers of Employee Engagement and Productivity• Case Study: Driving Organisational Success through Sustaining Employee Engagement

Path to Rapid Productivity Growth• Knowing Customers Better Than Themselves• Group Discussion: Uncovering Competitors Blind Spots• Unleashing Employee Minds and Hearts• Case Study: Transforming Your Leadership Style and Performance

Leading and Engaging a Multigenerational Workforce• Understand Generational Differences within the Organisation• Impact Generational Differences have on Engagement and Productivity• Individual Exercise: A Multigenerational Behavioral Quiz• Research on Generation Y & Generation Z at Work & The New Work Rules• Group Exercise: Create an Engaging Environment to enhance Productivity

Sustaining Productivity and Employee Engagement with Emotional Intelligence • Harvard Video on Social & Emotional Intelligence• The Emotional Intelligence (E.I) Competencies• Individual Exercise: ‘Amygdala Hijack’• Individual Assessment: ‘How Emotionally Intelligent Are You?’

Summary and Personal Leadership Development Plan• Review of the Key Concepts and Models• Individual Exercise: Personal Leadership Development Plan within the next 90 days• Checking Out• Post-Workshop Recommended Readings

PROGRAM OUTLINE

OVERVIEW OF 1-DAY PUBLIC WORKSHOP

Governments around the world are committed to raising productivity to improve economic performance. As the research of the McKinsey Global Institute (MGI) has demonstrated repeatedly over the past decade, productivity at the sector level is driven by the degree to which companies are exposed to competition. Hence, the argument goes, governments should remove barriers to competition, such as excessive regulation, if higher productivity is the goal.

Future growth in Malaysia lies in increasing productivity in every sector and innovation in serving export markets. But what exactly is productivity within the context of an organisation? What is innovation? Can these concepts be measured, what processes and skills are needed to become world class in productivity and innovation management? What can we learn from global players like Apple, Google, South West Airlines and others?

The subject of employee engagement as a measure of productivity and management strategies to increase engagement have been hot topics since the original Gallup organization research was published. While most of the research identifies low levels of employee engagement in many organizations and strategies to increase that engagement for the purpose of improving productivity, the cause-and-effect relationship is not overwhelming. Rather, an overarching strategy of increasing employee well-being in which engagement strategies are incorporated, appears to be more favourable.

Generation Y or “Gen Y” for short – is the term most commonly used to refer to the cohort of individuals born in the 80s and 90s, who are now entering or are already in the workforce. For Leaders who have four generations of employees sitting in a meeting or working on a project, it can seem like each generation has its own worldviews, priorities, career models, motives and values. The Leader need to enhance their understanding of generational characteristics and the impact of their own management practices on each of these groups. They need to leverage on the strengths of each generation. Taking full advantage of the multi-generational workforce will enable employers to effectively attract and retain employees, build teams, deal with change, and increase employee engagement (Bawany, 2011).

Five generations are working together in today’s workplace. Each brings unique assumptions to the job. As a result, events in the workplace are often interpreted differently by individuals in different generations. What may seem like good news to a Boomer might well be an unsettling and unwelcome development to a member of Generation X. Things that members of Gen Y love often seem unappealing or frivolous to those in older generations. The generation born after 1994 is known as Generation Z or also known as Generation Inkster, so called because no other generation has ever been so linked to each other and to the world through technology. They are currently in their teens and preteens.

Exactly what makes Gen Y and Z so different from the other generations at work? This presentation will discuss contemporary research findings on how to engage a multi-generational workforce, and how best to leverage on the strengths that each generation of employees bring to the table to create real value to the customers and the organisation as a whole.

An intensely practical 1-day workshop designed to accelerate the practice of emotionally intelligent leadership in managing a multigenerational workforce towards organisational success and sustaining employee engagement and productivity.

ABOUT INTERNATIONAL PROFESSIONAL MANAGERS ASSOCIATION (IPMA)

PROFILE OF MASTERCLASS FACILITATOR Prof Sattar Bawany is the Strategic Advisor of The International Professional Managers Association (IPMA) in Asia Pacific and Managing Director & Master Executive Coach of Executive Development Associates (EDA) in Asia Pacific. EDA is the Strategic Partner of IPMA and provides executive education and coaching services for IPMA Members globally.

Prof Bawany has over 25 years international business management experience, including 15 years in executive coaching, group facilitation, and leadership development and training with global management consulting firms. He also has over 15 years of academic experience as an adjunct professor teaching senior executives international business strategies and HR courses at leading universities.

Prof Bawany is the Adjunct Professor of Strategic Management from the Paris Graduate School of Management (PGSM). He is also currently the Co-Chair of the Human Capital Committee of the American Chamber of Commerce in Singapore (AmCham). His previous roles include that of Managing Director and Talent Development/Coaching Practice Head for DBM Asia Pacific. Prior to DBM he assumed senior management positions with other global HR consulting firms such as Mercer HR Consulting, Forum Corporation and Hay Group.

He has coached a range of leaders, from CEOs, to senior vice presidents and high potential managers. His current work in organisations focuses on encouraging individual initiative and leadership from a

systemic perspective in order to achieve clearly defined business results. His specialty is effectively linking people processes to business outcomes. A seasoned coach, Prof Bawany truly cares about others, listens with an open mind and adds value in unexpected ways.

He is a key note speaker at international and regional conferences, workshops and seminars on the following themes: executive leadership development, employee engagement and managing across the generational gap, strategic human resource management, and talent management and succession planning.

He is a Graduate of Corporate Coach U and a licensed Coaching Clinic facilitator. He is certified in the administration and application of various psychometric instruments including the Myers-Briggs Type Indicator™ (MBTI), Extended DISC®, Bar-On EQ 360™, EQ-i™, CCL’s Benchmarks® and Skillscope®.

Prof Bawany holds an Executive MBA from Golden Gate University, US, and a Bachelor in Business Administration (Marketing) from Curtin University, Australia.

He is very well regarded by his clients for his practical "how to" approach and for his ability to communicate with his audiences and to make workplace learning a fun and pleasurable experience. Married with 2 children, he believes strongly in work-life balance and is highly dedicated and committed to achieving his goals.

The International Professional Managers Association (IPMA) established in 1993 is an International Examining, Licensing and Regulatory Membership Qualifying Professional Body formed for the purpose of providing practicing Managers with the opportunity to participate and to be part of the process of improving managerial performance and effectiveness in all areas of business, industry and public administration.

IPMA Executive Education design and implement tailor-made learning and organisational development strategies that greatly improve our client's performance, increase market value and enhance organisational capability. For further details and full listing of our much sought-after series of Leadership Development Programs, visit: www.ipma.com.sg/training-coaching.php

IPMA is an affiliate partner of Executive Development Associates (EDA) which is established in 1982.

EDA is a leader in creating custom-designed executive development strategies, systems and programs that help organizations build the capabilities needed to achieve their strategic objectives. EDA leads the way in the use of executive development to help organizations successfully address their marketplace challenges and accelerate the execution of their business strategy. With our proven ability to achieve results we create measurable improvements in both individual executive performance and business outcomes.

Corporate Learning Solutions is an Approved Training Provider of IPMA in Malaysia.

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PAYMENT:Please make your payment to the following:Corporate Learning Solutions Sdn Bhd (806041-K) A/C No.: 1209 001122 5050 – CIMB Bank For bank transfer, please quote the event code and delegate name.Transfer should be made to CIMB Bank, 31-1 Jalan USJ 9/5S, 47620 UEP Subang Jaya,Selangor, MalaysiaCIMB Bank branch code : 1209SWIFT CODE: CIBBMYKL

Please complete this form (along with a receipt of your payment) and e-mail it to info@corp-learning-sol.com orfax to 603 7955 2706.

CANCELLATION POLICYOrganiser’s Obligations:If the event is postponed due to unforeseen circumstances, the client will be notified the rescheduled date. The organizer shall not be held liable for any loss or damage resulting from any postponements caused by unforeseen circumstances.Client’s Obligations:If the client cancels registration less than 14 days prior to the event, no refund will be made. If the client cancels registration on or more than 14 days prior to the event, 50% will be credited for a future event within the next six months. Payments must be made according to the exact number of participants. Replacements are allowed. Refunds will not be made on last minute cancellations or reduction in number of participants.

For further enquiries & registration, please contact:Anne : 603 - 79554650

WORKSHOP DETAILSVENUE

TIME

DATE

INVESTMENT

Grand Dorsett SubangJalan SS12/1,

47500 Subang Jaya,Selangor, Malaysia

9.00am - 5.00pm

27th February 2013

RM 1,350

EARLY BIRD DISCOUNTEARLY BIRD DISCOUNT

GROUP DISCOUNTGROUP DISCOUNT

RM 1,200 for paymentreceived by 31st December 2012

10% group discount for 3or more participants from

the same organisation

REGISTRATION FORM

Corporate Learning Solutions Sdn. Bhd. (806041-K)H4-A Bangunan Khas, Jalan 8/1E, Off Jalan Barat, 46050 Petaling Jaya, Selangor, Malaysia

Tel : 603 - 79554650 Fax : 603 - 79552706Email : info@corp-learning-sol.com Website : www.corp-learning-sol.com

this workshop is organised by:

(CLS02)

MASTERCLASS ON “SUSTAINING EMPLOYEE ENGAGEMENT AND PRODUCTIVITY FOR

MULTIGENERATIONAL WORKFORCE”

HRDF Claimable